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How service science management and engineering (SSME) can evolve to an academic discipline?

Guojun Zhao, Harry G. Perros, Zhanhong Xin
2009 International Journal of Web Engineering and Technology  
IBM proposed in 2004 the study of services as an academic discipline, referred to as Service Science Management and Engineering (SSME), which is currently the object of study in universities and industry  ...  of SSME as an academic discipline.  ...  In this paper, we identify what needs to take place in order for SSME to evolve as an academic discipline. The paper is focused on the USA, though obviously it is applicable to other countries.  ... 
doi:10.1504/ijwet.2009.032257 fatcat:xtngqvptlbfizbcztwgt55jvei

Designing a service science discipline with discipline

R. J. Glushko
2008 IBM Systems Journal  
last few years have facilitated the emergence of numerous other academic programs in what IBM began to call, in late 2004, service science, management and engineering-or simply SSME. 3 These initiatives  ...  This fact calls into question whether a discipline of service science can evolve from business school programs when ''. . . the impetus stretches beyond the business disciplines into engineering and computer  ... 
doi:10.1147/sj.471.0015 fatcat:rh7pwizglvfzznge7t5m374bn4

Strategy for inserting SSME into the Undergraduate Experience at a Minority Serving institution [chapter]

Edward L. Jones, Jakita N. Owensby, Clement S. Allen
2008 Service Science, Management and Engineering Education for the 21st Century  
SSME reflects both paradigm and actual shifts in the world economy, and represents an opportunity to reassess the relevance of and instructional methods used in undergraduate academic programs in computer  ...  An incremental adoption approach is proposed that exploits existing opportunities to give students multiple exposures to services as endusers, software developers and designers, and business/system analysts  ...  Services Science Management and Engineering (SSME) is a recent movement that recognizes the worldwide growth in the services sector overall.  ... 
doi:10.1007/978-0-387-76578-5_22 fatcat:4sq2w3a3evaqthe3cogw72gmlm

An optimization solution by service science management and engineering (SSME) for using minibuses service as an alternative for private cars around Hentian Kajang in Malaysia

Ali Ahmed Mohammed,
2012 Journal of Civil Engineering and Construction Technology  
This study is an attempt to understand people's behaviour and modal choice and try to influence them, and public transport.  ...  A survey was conducted to develop the choice among private cars, minibuses and trains users, and a total of n=250 questionnaires were distributed.  ...  SSME can be said to be an approach to integrating a variety of disciplines including engineering, social sciences and management (ESSM) (Spohrer and Maglio, 2008) , to focus on education and research  ... 
doi:10.5897/jcect11.028 fatcat:v6lctd4aq5gnne35maladbsine

Embedding the new discipline of service science: A service science research agenda

Irene CL Ng, Roger Maull
2009 2009 IEEE/INFORMS International Conference on Service Operations, Logistics and Informatics  
In short, service needs to evolve into a discipline of its own right [3] .  ...  Systems thinking can provide service science with a language that will act as an integrative mechanism to prevent the re-emergence of a discipline and silo mentality.  ... 
doi:10.1109/soli.2009.5203906 fatcat:gi62ybmi7faltghqpguoeohuxy

Towards a New Model of Co-Creation of Value in E-Learning Service Systems

Lorna Uden
2011 International Journal of Interactive Communication Systems and Technologies  
This paper examines how the conceptual framework of Service Science, Management, and Engineering (SSME), a new academic discipline also known as service science, can be applied to design innovative e-learning  ...  An e-learning service can be viewed as a technology-based service system that provides educational value through instructor-learner interaction.  ...  SERVICE SCIENCE: AN OVERVIEW Service science is a new academic discipline arising from the rapid development of complex service systems across the modern world and the need in service innovation.  ... 
doi:10.4018/ijicst.2011010103 fatcat:nahhue36nvcf3drlukx4ekx22u

Progress Report of Efforts Towards a Research and Education Agenda for Services Science in the EU and Greece [chapter]

Christos Nikolaou
2008 Service Science, Management and Engineering Education for the 21st Century  
SSME is necessary to understand and predict trends in the emerging world service economy. Progress in determining an appropriate research agenda in Europe is reported.  ...  A new way for combining training and research is proposed. Ongoing, planned and proposed R&D activities at the University of Crete in Greece are reported.  ...  Educational Aspects of the Summer School • disseminate best practices, fundamental concepts on Services Science, Management and Engineering (SSME); • Case studies of emergence of new services and of their  ... 
doi:10.1007/978-0-387-76578-5_28 fatcat:pki7hggnpjeo3hafhlantmrr5m

The Cambridge-IBM SSMESSME White Paper Revisited [chapter]

James C. Spohrer, Mike Gregory, Guangjie Ren
2010 Handbook of Service Science  
address the critical questions facing the emerging field of Service Science, Management and Engineering (SSME).  ...  The report called for (1) the advancement of SSME as a distinct subject of research and education through intensive collaboration across disciplines, and (2) the creation of national Service Innovation  ...  SSME: Service Science, Management and Engineering (SSME), or in short Service Science, is an emerging field.  ... 
doi:10.1007/978-1-4419-1628-0_30 fatcat:yx5w4aeiavckpio5rrohvonnme

A Model for Open, On-Demand, Collaborative Education for Service Science [chapter]

Theodor Borangiu, Monica Drăgoicea, Ecaterina Oltean, Iulia Iacob
2013 Lecture Notes in Business Information Processing  
It accounts for the development of a dedicated higher education study program on Service Science Management and Engineering (SSME) on different levels, i.e. master, undergraduate and compact modules dedicated  ...  The proposed approach addresses both research and curricula development on different service sectors, aiming to foster the new Science of Service at national level.  ...  Introduction The main scope of the new Science of Service is to classify and explain how different types of service systems interact and evolve in order to co-create value through a continuous chain of  ... 
doi:10.1007/978-3-642-36356-6_24 fatcat:qy4ycd63zrdelkz4mruhwmumrq

Mapping the Emerging Field of Service Science: Insights from a Citation Network and Cocitation Network Analysis

Daniel Beverungen
2011 International Conference on Information Systems  
in the discipline, and (d) to explore if the service dominant logic of marketing has evolved into an overarching philosophical foundation for service research.  ...  The purpose of this study is to comprehensively map the recent additions to the body of knowledge in the service science discipline.  ...  Acknowledgements The research reported in this paper is sponsored by the German Federal Ministry of Education and Research (BMBF) in the context of the research project "Networked Service Society", promotion  ... 
dblp:conf/icis/Beverungen11 fatcat:tnn7xrdf7vbnramkbw6s7ezoga

An Integrated Methodology for the Evaluation of Electronic Port Services

Nikolaos Marianos, Maria Lambrou
2010 International Journal of Service Science Management Engineering and Technology  
Service Science or Service Science, Management and Engineering (SSME) is a multi-disciplinary research and academic effort integrating a variety of disciplines, including engineering, social sciences and  ...  SSME aims to understand how an organization can invest effectively to create service innovations and to realize more predictable outcomes (Chesbrough & Spohrer, 2006; Maglio et al., 2006; Spohrer et al  ... 
doi:10.4018/jssmet.2010070104 fatcat:ximlil6ngrbn5o4qmavvhlibym

Moving the Service Science Concept to Curricular Reality [chapter]

Eleanor L. Babco, Carol B. Lynch, Patricia McAllister
2008 Service Science, Management and Engineering Education for the 21st Century  
programs and practices, there is increasing need for comprehensive knowledge about how graduate education responds to these new circumstances.  ...  As the focus of the U.S. economy changes from manufacturing to services, as the participants in higher education diversify, and as global market pressures induce educational institutions to create new  ...  One such example is the Service Science, Management and Engineering (SSME) curriculum development work at the University of California, Berkeley that will form the basis for a new SSME discipline.  ... 
doi:10.1007/978-0-387-76578-5_17 fatcat:lreekqh2dnc2je5uiz3yyokzei

Service Design: An Appraisal

Roberto M. Saco, Alexis P. Goncalves
2010 Design Management Review  
Service science Scientists and researchers at IBM have now added yet another acronym to the roomy service design glossary: service science, management, and engineering (SSME).  ...  Service science, service engineering, service design…although not interchangeable, these are all terms for an emerging discipline that attempts to join the worlds of business, design, change management  ... 
doi:10.1111/j.1948-7169.2008.tb00101.x fatcat:32lnyprpufatvgx6r56vdfgqzy

An Interdisciplinary Perspective on IT Services Management and Service Science

Indranil R. Bardhan, Haluk Demirkan, P. K. Kannan, Robert J. Kauffman, Ryan Sougstad
2010 Journal of Management Information Systems  
the stage for the development of a new science of service science, management, and engineering (SSME).  ...  Evaluating the accomplishments and opportunities for research related to the SSME perspective through a robust framework enables in-depth assessment in the present, as well as an ongoing evaluation of  ...  PARADIGMS IN SERVICE RESERACH Service research has successfully evolved over several decades and is becoming a research discipline of its own.  ... 
doi:10.2753/mis0742-1222260402 fatcat:u7z7tcjqenc4vj7766f2aiedum

Service Dominant Logic and Service Science: A Contribute Deriving from Network Theories

Sergio Barile, Francesco Polese
2009 Social Science Research Network  
Originally an electrotechnical engineer and after more than ten years as a consultant he is now pursuing his academic interests by participating in the international debate and conferences, trying to bridge  ...  [email: polese@unicas.it]. 2 Service Dominant Logic and Service Science: a contribute deriving from network theories ABSTRACT Purpose -Scope of the paper is to highlight Service Science, Management and  ...  Service Science Service Science, Management and Engineering (in short Service Science) is an IBM initiative that has involved hundreds of researchers worldwide in the attempt of promoting a new discipline  ... 
doi:10.2139/ssrn.1956492 fatcat:nuxgks4l3jbr7ghhq4rx6h5uiu
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