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Evaluation of crowdsourcing logistics service quality based on entropy weight method and analytic hierarchy process

Mian Fu, Dan Dan Wang, M.S. Nazir, H.A. Aziz
2021 E3S Web of Conferences  
Crowdsourcing logistics mode is the product of sharing economy by integrating idle resources to reduce the operating cost and improve the efficiency of enterprises.  ...  Through the case analysis of the two express companies' service quality, the paper draw the conclusion that safety is still the most concerned factor in the evaluation of crowdsourcing logistics service  ...  It is an analytical method based on hierarchical weight decision. Analytic hierarchy process (AHP) is suitable for solving multiobjective and unstructured complex decision-making problems.  ... 
doi:10.1051/e3sconf/202125702082 fatcat:jtwherijcjax7iuoo3r6hygkr4

Functions of Cost Management Systems in Modern Organizational Management

Marina Evgenievna Ordynskaya, Tatyana Alexandrovna Silina, Lala Eldarovna Divina, Irina Fedorovna Tausova, Saida Aslanbievna Bagova
2021 Universal Journal of Accounting and Finance  
data from the analytical assessment of the costs of the enterprise.  ...  There is a need for coordinated work by all the structural departments at the enterprise with strong horizontal and vertical logistical connections and established responsibility centers during the development  ...  [20] activities associated with an analytical assessment of the formation of costs by types of activities and products (goods, works, services), efficiency of use, and the search for saving resources  ... 
doi:10.13189/ujaf.2021.090324 fatcat:vlg5amxeunet5f22tf5j3am6ne

The Paradigm Shift in Smart Manufacturing System Architecture [chapter]

Yan Lu, Frank Riddick, Nenad Ivezic
2016 IFIP Advances in Information and Communication Technology  
This shift will enable enterprise services, such as data analytics and edge computing services, that today are typically only available at the highest levels of an enterprise to be available to serve system  ...  and to improve product development processes.  ... 
doi:10.1007/978-3-319-51133-7_90 fatcat:74e27sku4vdrdhcdebrdticbda

Big data reduction framework for value creation in sustainable enterprises

Muhammad Habib ur Rehman, Victor Chang, Aisha Batool, Teh Ying Wah
2016 International Journal of Information Management  
However, cloud service utilization costs increase because of big data analytics and value creation activities for enterprises and customers.  ...  Value creation is a major sustainability factor for enterprises, in addition to profit maximization and revenue generation.  ...  Similarly, big data acquired from supply chain management systems help in improving delivery time of products and services.  ... 
doi:10.1016/j.ijinfomgt.2016.05.013 fatcat:4a44xeyb4rfkbf4pxbizijdjty

Data-Driven Simulation-Enhanced Optimization of People-Based Print Production Service [chapter]

Sudhendu Rai
2011 Service Systems Implementation  
establishment of work-process and practices for customer-engagement and service implementation, creation of training and infrastructure for large scale deployment, integration of the innovative offering  ...  This paper describes a systematic six-step data-driven simulation-based methodology for optimizing people-based service systems on a large distributed scale that exhibit high variety and variability.  ...  Within the print production service space, enterprise clients often demand wide variety in print production that is typical to the document needs of the enterprise.  ... 
doi:10.1007/978-1-4419-7904-9_2 fatcat:xfnpykynffdsnmvpfnkqf24f2e

Develop a Multi-Channel Legal Knowledge Service Center with Knowledge Mining Capability

Fu-Chiang Hsu, Amy J. C. Trappey, Jiang-Liang Hou, Charles V. Trappey, Shang-Jyh Liu
2004 International Journal of Electronic Business Management  
In order to efficiently fulfill the client requests, lawyers and patent consultants can provide customer centric services by using contact center applications and data analysis methodologies.  ...  The aim of this paper is to provide a new knowledge management model for legal service providers to enhance their operation effectiveness and efficiency.  ...  1.INTRODUCTION * With the pressure of marketing new products and services in a timely matter, enterprises need to improve their research and development (R&D) ability effectively.  ... 
dblp:journals/ijebm/HsuTHTL04 fatcat:xzhqqblc7nhmramie3xs2jc37m

AHP and CA Based Evaluation of Website Information Service Quality: An Empirical Study on High-Tech Industry Information Center Web Portals

Changping HU, Yang ZHAO, Mingjing GUO
2009 Journal of Service Science and Management  
By applying for an analytic hierarchy process (AHP) approach, a hierarchical structure evaluation criteria model has been constructed, and the global priority weight of each criterion in the model has  ...  Web portal is a useful way for high-tech information center providing information services for high-tech enterprises.  ...  Then by applying an analytic hierarchy process (AHP) approach [6] , the study constructs a hierarchical structure evaluation criteria model and determines the global priority weight of each criterion.  ... 
doi:10.4236/jssm.2009.23020 fatcat:fknggrzpzvakfipyo5dl33krfi

Research on Competitiveness Evaluation Index System of Cultural Tourism Enterprises in the Guangdong-Hong Kong-Macao Greater Bay Area

Chuhan Wong, Yirun Chen, Mu Zhang
2019 Journal of Service Science and Management  
As the most free-spirited and open economic zone in China, the Guangdong-Hong Kong-Macao Greater Bay Area is constructed towards the destination as a quality living circle for living, working and travelling  ...  This paper selects the practitioners of the business format as the research subject, and constructs the competitiveness evaluation index system of cultural tourism enterprises in Guangdong-Hong Kong-Macao  ...  Journal of Service Science and Management Conflicts of Interest The authors declare no conflicts of interest regarding the publication of this paper.  ... 
doi:10.4236/jssm.2019.125039 fatcat:nzrfz6tb6rfj3mfvxm43bfr7ca

Analyzing Key Success Factors of Green Brands for Enterprises in Taiwan

2016 Eurasia Journal of Mathematics, Science and Technology Education  
The resulting 10 key success factor findings provide a reference for enterprises seeking to act with social responsibility; develop high-quality green products, brands, and services; and protect the environment  ...  Therefore, enterprises should consider environmental concerns in their operational strategies.  ...  In 1999, the Ford Motor Company used AHP to identify priorities in seeking to improve customer satisfaction, which ultimately earned them an Award for Excellence for the success in dealing with clients  ... 
doi:10.12973/eurasia.2016.1516a fatcat:kk5fs4ivjvbptlhwzf5owgnuni

Application of Business Intelligence instrumental tools for visualization of key performance indicators of an enterprise in telecommunications
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V.D. Kolychev, �.�. Shebotinov
2019 Scientific Visualization  
The Business Intelligence tool was used to build a number of visual models for a high-tech enterprise in telecommunications.  ...  aimed at improving competitiveness, import substitution, cost reduction and optimization of business processes.  ...  Fig. 8 . 8 KPI system and factors for improving business processes in an organization.  ... 
doi:10.26583/sv.11.1.03 fatcat:l67g5gtqk5hlvezmu5gwxl7ojy

Hierarchical facility network planning model for global logistics network configurations

Jiuh-Biing Sheu, Alex Y.-S. Lin
2012 Applied Mathematical Modelling  
For all hierarchical network characteristic, the model still stresses the algorithm improvement to search better optimal solution in the proposed model.  ...  Cakravastia et al. [4] developed an analytical model of the supplier selection process in designing a supply chain network, where the capacity constraints associated with potential suppliers are considered  ...  Such an analytical result also implies that the existing GL network configurations and corresponding operational strategy leave room for improvement.  ... 
doi:10.1016/j.apm.2011.09.095 fatcat:5i5uzvqb4bbl3mbg7zysqu54au

A functionally-oriented approach to digitalization of the activities of competence centers in the field of agricultural cooperation

Galina Korableva, Elena Kucherova, D. Nazarov, A. Juraeva
2022 SHS Web of Conferences  
The author's software product developed for informational and analytical support of the activities of the competence center opened at the Moscow State University of Technology and Management named after  ...  Software products and their functions that will automate the main activities of the competence center in the field of agricultural cooperation are considered.  ...  enterprises who have improved their qualifications or have undergone professional retraining.  ... 
doi:10.1051/shsconf/202214101008 fatcat:hdkeuj2kczb6zce22eqgj6taju

Conceptual approaches to the formation of an automated system of management of the land and property complex of the National Academy of Agrarian Sciences of Ukraine

L. Novakovsky, National Academy of Agrarian Sciences of Ukraine, Y. Dorosh, A. Tarnopolskyi, S. Ibatullin, Institute of Land Management of the National Academy of Agrarian Sciences of Ukraine, Institute of Land Management of the National Academy of Agrarian Sciences of Ukraine, Institute of Land Management of the National Academy of Agrarian Sciences of Ukraine
2019 Zemleustrìj, Kadastr ì Monìtorìng Zemelʹ  
, economic, service and support processes; monitoring, analysis and reporting; interaction with other services and interoperability of data; verification and validation of data.  ...  property complex: determination of the legal status and ensuring control over the observance of the legal regime of the use of land resources 2 and real estate; research and experimental development; production  ...  Access to data and processes in the ASM is provided according to hierarchical relations by levels: Academy Presidium, Departments, Regional Centers, National Research Centers, Institutes, Research Stations  ... 
doi:10.31548/zemleustriy2019.02.01 fatcat:4r7avh7a6vdixbsbuz7wxtlmpy

Study on the Key Success Factors of the Operation of a Regional Military Logistic Food Material Center

2010 American Journal of Applied Sciences  
logistic center in Taiwan.  ...  Conclusion: After AHP analysis, the results of this study could suggest an evaluation table for the key success factors of operation of the military regional food material logistic center in Taiwan.  ...  improve the meal supply efficiency and service quality.  ... 
doi:10.3844/ajassp.2010.191.200 fatcat:wtfgi4gghrbdnl5idtrea6itn4

Integration between Customer Relationship Management (CRM) and Data Warehousing

Abeer Khan, Nadeem Ehsan, Ebtisam Mirza, Sheikh Zahoor Sarwar
2012 Procedia Technology - Elsevier  
services and customer retention etc.  ...  As a result, they are getting various benefits, such as minimized ETL processing, more timely and high quality data, alignments ensured with business goals, reducing the operational cost, improving customer  ...  In short, availability of ERP-driven information provides enhanced customer relationships, identification of new products and services and improved market segmentation.  ... 
doi:10.1016/j.protcy.2012.02.050 fatcat:bqzg7qt7trfklngbkkxhkfdzda
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