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Gig Work Business Process Improvement [article]

Elzbieta Pustulka, Rainer Telesko, Thomas Hanne, Fachhochschule Nordwestschweiz FHNW, Fachhochschule Nordwestschweiz FHNW, Ka Chun Wong
We collaborate with a gig work platform company (GPC) in Switzerland.  ...  The project aims to improve the business by influencing process management within the GPC, providing automated matching of jobs to workers, improving worker acquisition and worker commitment, and particularly  ...  CONCLUSION AND OUTLOOK We have analyzed and described a business process used by a leading gig work platform company in the acquisition of business partners, establishment of a gig work contract, monitoring  ... 
doi:10.26041/fhnw-1764 fatcat:zkzojeadl5dhzgb57kq5gbt5ey

Architecting an Advanced Maturity Model for Business Processes in the Gig Economy: A Platform-Based Project Standardization

Arfive Gandhi, Yudho Giri Sucahyo
2021 Economies  
It exposes how mature the current business processes are and the required improvements.  ...  The business continuity of the gig economy is strongly driven by the operator's ability to manage the maturity of business processes.  ...  gig economy business process.  ... 
doi:10.3390/economies9040176 fatcat:sed3t7nip5aqxlbilneyfo46qq


Adeniyi Temitope Adetunji, Et. al.
2021 Turkish Journal of Computer and Mathematics Education  
The result indicates that a positive significant relationship exists between GIG workers and Covid-19 improves digital transformation in HEI.  ...  People work remotely in part-time or temporary positions as a staff in an organization, making work cheaper and more efficient services being provided.  ...  We also need to become cleverer at gathering accurate data and information to enables us to understand better the exact nature of economies powered by rapidly developing GIG workers and digital technologies  ... 
doi:10.17762/turcomat.v12i4.1384 fatcat:j2myinpqcvcfdddz6vfdtecvky

Dynamics of HR Practices in Disruptive and Innovative Business Models in an Emerging Economy

Bashir Aboaba Mojeed-Sanni, Hakeem Adeniyi Ajonbadi
2019 Academic Journal of Interdisciplinary Studies  
The research exploits exploratory data from secondary sources and gathers primary evidence from major stakeholders in Nigeria emerging web and platformbased businesses, otherwise know as the 'gig economy  ...  Ethical issues in recruitment/selection and training/development, protection of employees rights concerning fair and adequate compensation, employee engagement, Flexi-working, maternity and paternity pay  ...  There is palpability that business world is gradually turning into a 'gig' Literature Review The Gig Economy and Changing Business Models As earlier stated, the gig economy backed by improvements in  ... 
doi:10.36941/ajis-2019-0005 fatcat:fbq7xjctynh75g54tol4za5fpa

Epilogue – Glimpse of the Future [chapter]

2021 Ultimate Gig  
upon a process of continuous improvement.  ...  As more gig workers understand their gig as their own businesses, the quality improves for everyone, and the brand also benefits.  ... 
doi:10.1108/978-1-83982-860-720211013 fatcat:qupqugphxndmvduay45oso2wk4

A case study on performance assessment framework for Agile processes

Alan Pooley, Jin Hooi Chan
2021 International Journal of Business Performance Management  
The intangible indicators, engagement and knowledge management, were also improved. Despite this, there are some concerns which firm should address.  ...  The findings suggest that the implementation of Agile tools and processes have an impact on the firms' performance monitored with a set of indicators.  ...  For both being responsive and improving product quality, the majority fully agreed on its improvement and cited implementation of Agile tools and processes across these open questions along with recruitment  ... 
doi:10.1504/ijbpm.2021.10034010 fatcat:fhyyvvxpfzanjkx2iyrscplnyu

How Companies Should Manage Their Human Resources to Respond to the Disruptive Innovation Brought About by the Sharing Economy

Lejla Turulja, Elma Delalic
2021 JEEMS. Journal of East European Management Studies  
In recent years, the sharing economy has become a new buzzword, providing various business opportunities and challenges to conventional businesses.  ...  Human resource management, especially when it comes to experts and knowledge workers, is among the affected business activities.  ...  In other words, in addition to the changes brought about by the advent of the gig and sharing workers, working from home due to the pandemic has intensified the digitization of the workplace, and businesses  ... 
doi:10.5771/0949-6181-2021-4-738 fatcat:iz6nfpm5d5cfvn746puv7s5zje

Gig Work and the Discourse of Autonomy: Fictitious Freedom in Japan's Digital Economy

Saori Shibata
2019 New Political Economy  
is central to the process of gig work recruitment through online platforms.  ...  This was supported by Japanese business, with Keidanren, the national business association, emphasising especially the need to avoid over-regulation of gig work (Keidanren 2017, pp. 2-3) .  ... 
doi:10.1080/13563467.2019.1613351 fatcat:zmt7pq2hzffrdoos4oz4tfjszi

Re-thinking gig economy in conventional workforce post-COVID-19: a blended approach for upholding fair balance

Manjari Mahato, Nitish Kumar, Lalatendu Kesari Jena
2021 Journal of Work-Applied Management  
in tandem with gig talents connected via digital platforms.Design/methodology/approachThe evolution of gig economy is presented for contextualizing the development of prospective business models in the  ...  The purpose of this paper is to institutionalize a blended workforce model in the post-COVID era, that is, a movement from homogenous workforce to heterogenous workforce of full-time employees working  ...  Although not always perfect, organizations are striving to constantly improve these processes for effective management of their full-time employees (Mueller-Hanson and Pulakos, 2018).  ... 
doi:10.1108/jwam-05-2021-0037 fatcat:a7w5xtqkz5elbnen7encnvqntq

The Emerging New Order: Exploring New Ways to Build an Internal Gig Employment System for IT/ITES Organizations [chapter]

Debolina Dutta, Prem Mirchandani, Anasha Kannan Poyil
2021 Beyond Human Resources - Research Paths Towards a New Understanding of Workforce Management Within Organizations [Working Title]  
framework that organizations need to adapt to support internal gig work.  ...  We adopt a qualitative research approach to understand the mechanisms to institutionalize internal gig working, the potential issues such a system may face, and then suggest an internal and external enabling  ...  Banking Basics, Contractual Compliance process, Account Management processes and systems, OSDC Management process, Payments Business Analysis, Retail Supply Chain & Distribution.The Emerging New Order:  ... 
doi:10.5772/intechopen.96731 fatcat:5ucmoswglvf4zgy5fjsrem6d2q

Centering social-technical relations in studying platform urbanism: intersectionality for just futures in European cities

Natasha A. Webster, Qian Zhang
2021 Urban Transformations  
Critics of platforms and gig work, to date, have mainly focused on algorithms-based social control, degraded working conditions, problematic employment relations and precariousness of gig work.  ...  Thus, we argue for a deeper understanding of the social processes underlying platforms and for active investigation of how inequalities are being produced and/or maintained in/by these processes.  ...  Webster, PhD, is a feminist economic geographer specializing in gender, work, entrepreneurship and migration at Stockholm University.  ... 
doi:10.1186/s42854-021-00027-z pmid:34778720 pmcid:PMC8574143 fatcat:mn6xqvda6fhxdkmmae5fpmwzde

Shifting to Gig Labour: Perceptions of Sustainability

Isabel Pereira Rodrigues, Claus Schreier, Erich Steiner, Markus Zemp
2021 Zenodo  
Digital labour platforms allow companies to outsource work to a crowd of people and are at the forefront of the "gig economy", characterized by one-off tasks, without further commitments for the involved  ...  This study finds evidence that the voluntary change towards a gig job may be associated with an improvement in the perceived social sustainability, and with a degradation of the economic and environmental  ...  to gig economy, the percentage of work or working contract that are still in the non-gig business 0 0 20-30% flexible 40-60% Flexible Flexible After shifting to gig economy, the income level is lower,  ... 
doi:10.5281/zenodo.5667987 fatcat:du7i6vduezcufcwne7xxb6dp3e

Growing Gigs: A Conceptual Report on Job Autonomy and Work Engagement on Gig Workers' Performance

2022 International Journal of Advanced Research in Economics and Finance  
Job autonomy is examined in relation to work engagement and gig workers' performance. It is assumed that these relationships reflect motivational processes of the JD–R model.  ...  As a result, both employers and practitioners may benefit from fostering job autonomy and engagement in order to improve performance among gig workers.  ...  For instance, Go-eCommerce programme in which it provides tools to assist gig workers to improve their skills and perhaps start their own businesses (Sun, 2020) .  ... 
doi:10.55057/ijaref.2022.4.1.14 fatcat:mnndxu7nvbbida4hqobd43z2zq

Gig Health vs eHealth: Future Prospects in Saudi Arabian Health-Care System

Turki M Alanzi
2021 Journal of Multidisciplinary Healthcare  
Improved operational efficiency of health care, reduced costs, and positive societal impact were identified to be the opportunities and benefits of using the gig economy and eHealth in Saudi Arabia.  ...  A strategic framework and an effective regulatory framework are essential for integrating the gig economy into the eHealth system in Saudi Arabia and improving future health care by adopting innovative  ...  assignment, which includes assigning gig work to an individual and assigning gig work to multiple people.  ... 
doi:10.2147/jmdh.s304690 pmid:34326645 pmcid:PMC8315780 fatcat:nvuly2uvrbhu5guni46w34aftu

The role of customers in the gig economy: how perceptions of working conditions and service quality influence the use and recommendation of food delivery services

Daniel Belanche, Luis V. Casaló, Carlos Flavián, Alfredo Pérez-Rueda
2021 Service Business: An International Journal  
These insights reveal several relevant managerial implications for gig economy firms.  ...  Our research also explores the costs that customers would be willing to assume to be served by a food delivery service that offers better working conditions.  ...  Acknowledgements This work was supported by the European Social Fund and the Government of Aragon (LMP65_18 and research group "METODO" S20_17R).  ... 
doi:10.1007/s11628-020-00432-7 fatcat:z7abgu5v6vcgxhov7tetws22ym
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