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Finding e-Service Offerings by Computer-Supported Customer Need Reasoning

Ziv Baida, Jaap Gordijn, Hans Akkermans, Hanne Saele, Andrei Z. Morch
2005 International Journal of E-Business Research  
The various services in the bundle may be offered by different suppliers. To enable this scenario, it is necessary that software can reason about customer needs and available service offerings.  ...  Its objective is to support prospective Website visitors in defining and buying service bundles that fit their specific needs and demands.  ...  FROM CUSTOMER NEEDS TO E-SERVICES In this chapter, we present a four-step approach (see Figure 1 ) to find alternative bundles of e-services that satisfy customer needs.  ... 
doi:10.4018/jebr.2005070105 fatcat:acvi44ff35c4zpqvhyofl7z46i

An Ontological Approach for Eliciting and Understanding Needs in e-Services [chapter]

Ziv Baida, Jaap Gordijn, Hanne Sæle, Hans Akkermans, Andrei Z. Morch
2005 Lecture Notes in Computer Science  
The ontology as well as the associated reasoning mechanisms are codified in RDFS to enable software support for need elicitation and service bundling.  ...  The lack of a good understanding of customer needs within eservice initiatives caused severe financial losses in the Norwegian energy sector, resulting in the failure of e-service initiatives offering  ...  Since demands are satisfied by outcomes (resources) provisioned by e-services, demands are a good starting point for finding service bundles that may satisfy higher needs.  ... 
doi:10.1007/11431855_28 fatcat:4mben3mw4rcbrnznkfmhfqzgu4

E3-Service - A Model-Based Approach for Generating Needs-Driven E-Service Bundles in a Networked Enterprise

Sybren de Kinderen, Jaap Gordijn
2008 European Conference on Information Systems  
To this end, we need a computer-processable theory, called an ontology, which is able to represent customer needs, and also facilitates computer-supported elicitation of needs.  ...  Part of the composition process is to elicit the customer need for an e-service bundle, and to facilitate this elicitation process by a web-enabled software component.  ...  This research has been partly funded by NWO/STW/Jacquard as the project VITAL.  ... 
dblp:conf/ecis/KinderenG08 fatcat:ijyda736mramziapnotsnxixmm

Challenges in Service Value Network Composition [chapter]

Jaap Gordijn, Ivan Razo-Zapata, Pieter De Leenheer, Roel Wieringa
2012 Lecture Notes in Business Information Processing  
Commercial services become increasingly important. Complex bundles of these services can be offered by multiple suppliers in a service value network.  ...  As a demonstration of the state of the art, the e 3 service ontology is used. The challenges are explained using an example of an Internet service provider  ...  -Linking: Finding additional services needed by the suppliers that provide the service bundle [23, 21, 11] .  ... 
doi:10.1007/978-3-642-34549-4_7 fatcat:o6pv4fifwrff3lib4iluwpivuq

The Effect of IT on After-sales Service in Small- and Medium-Sized Industries

Abdulkadir Özdemir, Hasan Asil
2015 TELKOMNIKA Indonesian Journal of Electrical Engineering  
The development of IT has paved the way for offering better services for customers in a shorter time in a way that these days it is called the electronic after-sales service.  ...  This research is a causal or a posteriori one which tries to answer the question of whether the use of IT can influence the quality of after-sales service offered by small- and medium-sized industries.  ...  The other research has been done by Mahesha and Robyn (2007) called SMEs in the United States Need Support to Address the Challenges of Adopting E-commerce Technologies.  ... 
doi:10.11591/tijee.v16i1.1596 fatcat:gmaz2ci3hffmti7xvjyqwgop2q

e-Services in a Networked World: From Semantics to Pragmatics [chapter]

Jaap Gordijn, Sybren de Kinderen, Vincent Pijpers, Hans Akkermans
2009 Lecture Notes in Computer Science  
Typically, e-services are offered as bundles consisting of more elementary services, offered by different suppliers, forming a network.  ...  We illustrate e 3 family by presenting two of its core-ontologies: e 3 value and e 3 service .  ...  This research has been partly funded by EU-FENIX and by NWO/STW/Jacquard as the projects VITAL, COOP, and VALUE-IT.  ... 
doi:10.1007/978-3-642-00985-3_4 fatcat:hee74m3q4jh5jl5uqufmfs5knu

E-learning: a service offering

Anu Moisio, Riitta Smeds
2004 Knowledge and Process Management  
Providing ICT-supported education, e-learning, requires focus on the virtual setting, but also on physical and human factors.  ...  After analyzing these cases from a service process point of view, a framework of e-learning as service provisioning is presented in this article.  ...  ACKNOWLEDGEMENTS The research reported in this article was part of the Helmi project (Holistic Development of e-Learning and Business Models) at SimLab, Helsinki University of Technology (http://www.simlab.hut.fi  ... 
doi:10.1002/kpm.211 fatcat:tnstqwgb2vhqdhmso7rshv2phi

Towards Custom Cloud Services [chapter]

Steffen Haak, Stephan Grimm
2011 Lecture Notes in Computer Science  
We therefore propose an ontology-based optimization framework allowing Cloud providers to find the best suiting resource composition based on an abstract request for a custom service.  ...  Current SaaS, PaaS and IaaS services are often found to be too inflexible to meet the diverse customer requirements regarding service composition and Quality-of-Service.  ...  Apparently there is a great business opportunity for Cloud providers who manage to offer Custom Cloud Services tailored to their customers' needs.  ... 
doi:10.1007/978-3-642-21064-8_24 fatcat:meebcvxnlzdhtj4xxpos34bbay

Adoption Reasons for Enterprise Systems as a Service - A Recap of Provider Perspectives

Björn Johansson, Pedro Ruivo, Jorge Rodrigues
2015 Procedia Computer Science  
The main question this paper addresses is: Which changes can be seen from the provider of ES as services point of view as influential reasons to the decision for adopting such services.  ...  In 2013 we saw the same "hype" but now with the Software as a Service (SaaS) model.  ...  The third explanation on economic benefits,that Lee gives as a reason, is not supported by the findings. Gorla et al.  ... 
doi:10.1016/j.procs.2015.08.473 fatcat:7l5i5pveenfadkrdyc4dqz6gty

Reasons For Rejecting Extranet Technology In Channel Relationships : A Study Of White Goods Retailers In Germany

M. Mobius
2002 European Conference on Information Systems  
Especially the need for interpersonal contact is the main reason for system non-use among small retailers.  ...  The purpose of this exploratory study is to find out the reasons of non-use/rejection.  ...  (Frazier, 1999) The findings imply the need for a balanced development of e-commerce applications in B2B relationships.  ... 
dblp:conf/ecis/Mobius02 fatcat:keh5gu77bjgyfh7aj6dqjglyzu

A multi‐agent approach for provisioning of e‐services in u‐commerce environments

Nayat Sanchez‐Pi, Jose Manuel Molina, L. Martínez‐López
2010 Internet Research  
of e-services in u-commerce environments.  ...  to the use of e-services in different domains of application.  ...  of the services offered by vendor agents.  ... 
doi:10.1108/10662241011050713 fatcat:3stqtvdy3nag7k4yjodwxy4y6e

Music Rights Clearance Business Analysis and Delivery [chapter]

Carlos Pedrinaci, Ziv Baida, Hans Akkermans, Amaia Bernaras, Jaap Gordijn, Tim Smithers
2005 Lecture Notes in Computer Science  
Important trends are the bundling of services and a growing customer-need orientation.  ...  Thus, there is a need for a computational background for describing real-world services and applying knowledgebased technologies for reasoning about them: configuring composite services and analysing them  ...  On the second level, we define workflows for mapping e-services into Web Services executions. The e-services composition is supported by the opportunistic-reasoning platform.  ... 
doi:10.1007/11545163_20 fatcat:m3ckyegktzarpnd72qd4zwtqee

A shared service terminology for online service provisioning

Ziv Baida, Jaap Gordijn, Borys Omelayenko
2004 Proceedings of the 6th international conference on Electronic commerce - ICEC '04  
for the realization of collaborative e-Commerce scenarios for service offerings on the Semantic Web.  ...  These three communities take part in the multidisciplinary process of realizing e-Commerce scenarios for services. Each community has its own role in e-service offering, and uses its own terminology.  ...  This work has been partially supported by the European Commission, as project No. IST-2001-33144 OBELIX (Ontology-Based ELectronic Integration of compleX products and value chains).  ... 
doi:10.1145/1052220.1052222 dblp:conf/ACMicec/BaidaGO04 fatcat:bu5p3ny3nraa3fg3zumibfnmhi

The Shopbot Capable of Overcoming Language Barrier for Global E-Commerce

Shiu-Li Huang, Yu-Hsiang Tsai
2008 Pacific Asia Conference on Information Systems  
The result shows that customers are able to reach more products and find the real bargains using WebShopper, and the proposed semantic search can improve search results and user satisfaction.  ...  Language is an enormous barrier to global e-commerce. Internet users favor visiting or shopping on Web sites presented in their native language.  ...  Shopbots not only benefit customers by finding bargains but also helps vendors to reach customers all over the world.  ... 
dblp:conf/pacis/HuangT08 fatcat:37lqvjy2p5cljpuey2rpk22w5u

Investigating the Impact of Cloud Computing Vendor on the Adoption of Cloud Computing

Ge Zhang, Lu Liu, Hao Guo, Ramon Aguero
2021 Mobile Information Systems  
Cloud computing offers significant impacts on organization by changing how information systems are developed, deployed, operated, maintained, and paid for.  ...  The statistical results of matched data collected from 132 cloud computing vendors and their users show that cloud service capability significantly affects cloud computing adoption.  ...  Acknowledgments is work was supported by the Soft Science Project of Shandong Province (Grant no. 2021RKY03046) and the Shandong Province Higher Educational Science and Technology Program of China (Grant  ... 
doi:10.1155/2021/6557937 fatcat:gbl5jbgx5jc25op4nlfbxvtoji
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