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Dealing with information overload when using social media for emergency management: Emerging solutions

Starr Roxanne Hiltz, Linda Plotnick
2013 International Conference on Information Systems for Crisis Response and Management  
Several recent studies point the way to enabling emergency response managers to be able to find relevant posts and incorporate them into their sensemaking and decision making processes.  ...  Among the approaches that have improved the ability to find the most relevant information are the social conventions of creating topic groups and tags and of "retweeting;" the use of trained volunteers  ...  Hiltz's work on social media was partially supported by NSF 1008549.  ... 
dblp:conf/iscram/HiltzP13 fatcat:njk7vad2szfrtfeesikrqlf57y

Closing the Citizen-Government Communication Gap: Content, Audience, and Network Analysis of Government Tweets

Clayton Wukich, Ines Mergel
2015 Journal of Homeland Security and Emergency Management  
This article contributes to the existing literature on social media use by empirically demonstrating how and to what extent state-level emergency management agencies employ social media to increase public  ...  Incidents over the past decade highlight communication gaps between government and constituents that have led to suboptimal outcomes. Social media can provide valuable tools to reduce those gaps.  ...  Monitoring social media can generate valuable situational awareness and actionable intelligence for emergency managers as well as encourage conversations with constituents (Sutton 2009; Hughes et al.  ... 
doi:10.1515/jhsem-2014-0074 fatcat:b2427rwnybdtzluzgqocazqgpy

Closing the Citizen-Government Communication Gap: Content, Audience, and Network Analysis of Government Tweets

Clayton Wukich, Ines A. Mergel
2014 Social Science Research Network  
This article contributes to the existing literature on social media use by empirically demonstrating how and to what extent state-level emergency management agencies employ social media to increase public  ...  Incidents over the past decade highlight communication gaps between government and constituents that have led to suboptimal outcomes. Social media can provide valuable tools to reduce those gaps.  ...  Monitoring social media can generate valuable situational awareness and actionable intelligence for emergency managers as well as encourage conversations with constituents (Sutton 2009; Hughes et al.  ... 
doi:10.2139/ssrn.2488681 fatcat:yp7jsciiybe5xcxeyqirdpb42u

Utilizing Social Media for Information Dispersal during Local Disasters: The Communication Hub Framework for Local Emergency Management

Dionne Mitcham, Morgan Taylor, Curtis Harris
2021 International Journal of Environmental Research and Public Health  
Existing frameworks for the use of social media as a channel for crisis communications provide guidance for emergency management agencies across all levels of government but fail to account for the varying  ...  During a disaster, the trend to turn to social media for information has risen in popularity.  ...  This issue can be mitigated by including hashtags containing keywords related to the incident in social media messages from EM agencies [30] .  ... 
doi:10.3390/ijerph182010784 pmid:34682529 fatcat:v7ufwnl6ifebxhlt4cb62prq6y

Successful Practices for using Social Media by Police departments: a Case Study of the Munich Police

Cigdem Akkaya, Jane Fedorowicz, Helmut Krcmar
2019 European Conference on Information Systems  
Social media crisis communication guidelines for police departments have received little attention to date.  ...  We conclude the paper by documenting the implicit social media successful practices deployed by the Munich police during this emergency.  ...  (Deputy Head of Media and Public Relations, Chief- Superintendent, Munich Police Department) Practice Themes for Social Media Communica- tion Example Tweets from the Shooting Rampage in 2016 Create awareness  ... 
dblp:conf/ecis/AkkayaFK19 fatcat:hwfjodfkovfi3mzfglcai5pwae

Critical Factors Affecting Compliance to Campus Alerts

Wencui Han, Serkan Ada, Raj Sharman, Joseph Brennan, H. Raghav Rao
2011 International Conference on Information Systems  
The increasing number of campus related incidents has prompted campuses to develop emergency notification systems to inform them of extreme events that may affect their safety.  ...  In this paper, we investigate the critical antecedents that motivate students to comply with campus emergency notifications.  ...  Acknowledgements We would like to thank the referees for comments that have greatly improved the paper.  ... 
dblp:conf/icis/HanaSBR11 fatcat:ln6j24ip2zgzzedv4jycmbddpy

Health Crisis Communication and Post-Ebola Virus Disease Containment Era in Lagos State, Nigeria

Rotimi Williams Olatunji, Department of Public Relations & Advertising, School of Communication, Lagos State University, Ojo, Lagos, Nigeria, Ganiu O. Okunnu
2020 International Journal of Crisis Communication  
To prevent re-occurrence of EVD and other infectious diseases, the study recommended consistent media awareness health campaigns to promote and sustain hygienic health habits among residents of Lagos State  ...  The study was anchored on Health Belief Model, Social Learning and Social Cognitive theories.  ...  This provides the justification for the selection of social media as the secondary source of information on the EVD incidence.  ... 
doi:10.31907/2617-121x.2020.04.01.3 fatcat:qmy7yirr2bbgdb5wh35ihwm6hq

Social media in emergency management: Twitter as a tool for communicating risks to the public

Panos Panagiotopoulos, Julie Barnett, Alinaghi Ziaee Bigdeli, Steven Sams
2016 Technological forecasting & social change  
Examples range from weather-related incidents (e.g. floods, fires) to transportation accidents, intentional events and civil disorders.  ...  We discuss the importance of social media as means of increasing confidence in emergency management institutions. © 2016, Elsevier.  ...  We are thankful to the reviewers of both this article and the conference paper for their insightful comments and suggestions.  ... 
doi:10.1016/j.techfore.2016.06.010 fatcat:t6awnmf2dzbznaamd6jbf4526y

Dying online: live broadcasts of Chinese emerging adult suicides and crisis response behaviors

Jing Ma, Wei Zhang, Keith Harris, Qiang Chen, Xiaolin Xu
2016 BMC Public Health  
Findings showed many audience members wanted to be helpful but lacked appropriate skills or knowledge. Others engaged in suicide cyberbullying. The social media is an environment in the making.  ...  Social media and online environments are becoming increasingly popular and integral to modern lives.  ...  Tony Salvatore (Montgomery County Emergency Service) and Mrs. Wenhe Luo.  ... 
doi:10.1186/s12889-016-3415-0 pmid:27515312 pmcid:PMC4982431 fatcat:jdgf7uf6ovantoc2ytcuv4o4le

#trapped!

Stefan Raue, Leif Azzopardi, Chris W. Johnson
2013 Proceedings of the 36th international ACM SIGIR conference on Research and development in information retrieval - SIGIR '13  
Social media provides a new and potentially rich source of information for emergency management services.  ...  In this short paper, we survey emergency management professionals to ascertain how social media is used when responding to incidents, the search strategies that they undertake, and the challenges that  ...  the high number of severe weather related incidents.  ... 
doi:10.1145/2484028.2484184 dblp:conf/sigir/RaueAJ13 fatcat:syyvsruvo5gctlv5qkq6j5xerm

Reusing social media information in government

Clayton Wukich, Ines Mergel
2016 Government Information Quarterly  
policy domain for message content?  ...  Across policy domains, government agencies evaluate social media content produced by third parties, identify valuable information, and at times reuse information to inform the public.  ...  This pro ject was supported by SHSU's College of Humanities and Social Sciences, the Department of Political Science, and the Center for the Study of Di sasters and Emergency Management.  ... 
doi:10.1016/j.giq.2016.01.011 fatcat:pysnze3srjdzteyj7ekvydtejm

Didn't roger that: Social media message complexity and situational awareness of emergency responders

Nicolai Pogrebnyakov, Edgar Maldonado
2018 International Journal of Information Management  
With text complexity on social media being an underexplored area, these results suggest a need for an explicit study of the link between social media messages and situational awareness, and indicate a  ...  This study investigates the role of social media in situational awareness in the emergency response domain.  ...  When looking for a theoretical construct that allows to frame social media messages within the context of emergency responders' awareness of a situation, the notion of situational awareness (SA) seems  ... 
doi:10.1016/j.ijinfomgt.2018.02.004 fatcat:w4nmrx3s5nbfbmthsxpg36n6yi

Scaling 911 Messaging for Emergency Operation Centers During Large Scale Events

Andrea H. Tapia, Nicklaus A. Giacobe, Nicolas J. LaLone, Pamela J. Soule
2015 International Conference on Information Systems for Crisis Response and Management  
Public Access Service Points and 911 Centers will not be able to meet the demand of text-message calls for help during a large scale disaster.  ...  In the hands of the emergency manager, these data can be used to inform resource allocation decisions, enhance their operational situational awareness, and potentially improve the response to the crisis  ...  Additionally, emergency managers should be able to leverage social media and other forms of technology-mediated communication to contribute to heightened situation awareness and greater success in managing  ... 
dblp:conf/iscram/TapiaGLS15 fatcat:qdxbk263sjhkxiy6hfx2gzfocm

Role of Social Media in Earthquake: A Systematic Review

2021 Iranian Red Crescent Medical Journal  
implications for modeling and localizing the cases in related disaster management institutions of many different countries, such as Iran.  ...  criteria from 2000 to 2019 regarding the role of social media in disaster.  ...  Another issue that emerged from the findings of the current study was the role of social media in the storage and retrieval of information.  ... 
doi:10.32592/ircmj.2021.23.5.447 fatcat:b4xmw2nblbdxfcjme6mekfbwb4

A Case Study for Monitoring Fires with Twitter

Robert Power, Bella Robinson, John Colton, Mark A. Cameron
2015 International Conference on Information Systems for Crisis Response and Management  
The system targets fire related words in a user defined region of interest published on Twitter which are further processed by a text classifier to determine if they describe a known fire event of interest  ...  A Case Study for Monitoring Fires with Twitter Short Paper -Social Media Studies Proceedings of the ISCRAM 2015 Conference -Kristiansand, May 24-27 Palen, Büscher, Comes & Hughes, eds.  ...  RELATED WORK Social media has been recognized as an effective communication channel.  ... 
dblp:conf/iscram/PowerRCC15 fatcat:hdtty2jmfbefbift2mrprdmihq
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