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Salesperson Self-Regulated Learning and Online Customers' Patronage: An Ambidexterity Perspective
2021
Frontiers in Psychology
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Grounded in the WeChat business context, this study explores how online sales agents' balanced and imbalanced ambidextrous learning influence customers' e-loyalty and, in turn, their patronage intention ...
This study helps improve understanding of the efficiency of personal selling in a virtual context. ...
H4 predicted that the relationships between (im)balanced exploratory-exploitative learning and customers' patronage behavior are mediated by customers' e-loyalty and patronage intention. ...
doi:10.3389/fpsyg.2021.795899
pmid:34925196
pmcid:PMC8671139
fatcat:jyxhg2wberffnkiulfvfwxa3cu
The Relationship Between Satisfaction with Complaint Handling and Repurchase Intentions: Detecting Moderating Influences in E-Tail
2017
BBR Brazilian Business Review
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Hence, this study makes theoretical and managerial contributions related to failures in shopping experiences and repurchase intentions in e-tail. ...
This paper examines which factors affect the relationship between consumers' satisfaction with complaint handling and repurchase intentions. ...
This research investigates a relevant and little-explored question in the context of e-commerce: why SATCOM does not necessary lead to RI for e-shoppers? ...
doi:10.15728/bbr.2017.14.5.4
fatcat:js3aj6ig6bendovaxg2a5o4dhi
The Effect of Shopee e-Service Quality and Price Perception on Repurchase Intention: Customer Satisfaction as Mediation Variable
2019
Indonesian Journal of Contemporary Management Research
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The study is aimed to analyze the effect of e-service quality (e-SERVQUAL) and price perception on repurchase intention to consume Shopee product in Solo City with satisfaction as mediation variable. ...
Results of Sobel test show that customer satisfaction mediates the effect of e-SERVQUAL on repurchase intention, but customer satisfaction cannot mediate the effect of price perception on repurchase intention ...
Clemes et al. (2009) states that behavioral intention relates to the length of the company's relationship with customers and customer loyalty. ...
doi:10.33455/ijcmr.v1i1.86
fatcat:lewiptv2znfkpkgymcakshdyre
Brand Equity Role in Customers Planned Behavior in the Egyptian E-Banking Sector
2019
مجلة البحوث التجاریة
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Therefore, a questionnaire had been adopted and directed to customers of e-banking services in the Egyptian context. ...
The purpose of this paper is to investigate the impact of Brand Equity dimensions on customers planned behavior of the e-banking services in the Egyptian banking sector. ...
The results also indicate that gender moderated the relationships between the three independent variables and the dependent variable behavioral intention. ...
doi:10.21608/zcom.2019.122623
fatcat:fjke4frn4nayrj76sturbxvcsq
Customer Engagement and Loyalty: A Comparative Study Between Service Contexts
2016
Services Marketing Quarterly
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The article discusses the e ect of context on customer engagement and presents propensity to engage as an attitudinal antecedent of loyalty behaviors. ...
Results revealed that propensity to engage and loyalty behaviors vary signi cantly between the contexts studied. ...
In order to verify the existence of a positive relationship between consumer relationship proneness and their behavioral intentions in both contexts (H3), a correlation analysis was performed. ...
doi:10.1080/15332969.2016.1154744
fatcat:zvhssyfw5rcq7fcw2g5hizmj5a
Engaging consumers online through websites and social media: A gender study of Italian Generation Y clothing consumers
2015
International Journal of Information Management
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Therefore, this study focuses on how online shopping via Facebook, peer recommendations, and website service quality affect consumer trust, attitudes and loyalty intentions in e-tailing. ...
Trust has a positive and significant effect on attitude towards e-tailer and loyalty intentions. ...
In a recent study, Lim et al. (2015) highlight the relationship between loyalty and engagement in the social media context. ...
doi:10.1016/j.ijinfomgt.2015.04.008
fatcat:xgs2q7tbrzcp7a3hvn2pg6co2y
Exploring Relationship Among Customer Dissatisfaction, Complaints, And Loyalty In The Virtualized Environment: Roles Of Advanced Services
2014
International Business & Economics Research Journal
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Proposed relationships are investigated with effects of advanced services (i.e., 2Is, Interactivity and Individualization) and product category that are applied in the virtualized environment. ...
By applying justice dimension, the purpose of this study is to explore i) how different types of justice affect customer dissatisfaction; ii) how the level of customer dissatisfaction affects willingness ...
In particular, researchers have not investigated propositions of the relationship between complaining behavior and loyalty in the virtualized environment. ...
doi:10.19030/iber.v12i11.8381
fatcat:qqmcpz2krvf33lt25gjlabvcrm
Examining the Relationship among Learning Self-Efficacy, MOOC-Satisfaction and MOOC-Loyalty of MOOC Learner with Bagozzi's Model
2020
International Journal of Academic Research in Business and Social Sciences
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of attitudes, intentions, and behavior. ...
The results obtained generally support the proposed model, indicating a statistical weak relationship between the e-satisfaction and e-loyalty (Site stickiness). ...
doi:10.6007/ijarbss/v10-i4/7159
fatcat:chmbyq2d4jd3dptewwal3xdbk4
A Study on Relationship between Service Quality and Customer Loyalty with Reference to Online Hotel Booking Apps
2022
Zenodo
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This article explores the relationship between service quality and customer loyalty with reference to online hotel booking apps. ...
This study evaluates the appropriateness of service quality measurements in the context of online hotel booking apps. ...
In this context this study is intend to explore the perception of consumers on customer loyalty on hotel booking apps. ...
doi:10.5281/zenodo.6508001
fatcat:6a2vjxpcj5bzriza7onv5mgbqy
Customer Relationship Management: A Tool for Customer Loyalty (A Case Study of Some Selected Hotels in Hawassa)
2020
International Journal of Business, Management & Economics Research
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In line with the objective, descriptive research methods were used to examine the customers' perceptions of CRM practices and future behavioral intentions. ...
The main aim of this study was to investigate customer relationship management and customers' loyalty in Hawassa city selected hotels by applying CRM dimensions of bonding, communication, conflict handling ...
The objective is (1) to explore the perception of customers towards the customer relationship management practices of the selected hotels; (2) to assess the future behavioral intention of customers/guests ...
doi:10.47747/ijbmer.v1i1.42
fatcat:o7lxsymjqfbrvfe4hldop6a2aq
Determinants of Consumers' E-Loyalty: A Cross-Channel Perspective
2010
2010 43rd Hawaii International Conference on System Sciences
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By investigating consumer crosschannel behavior, the current study was designed to reveal determinants of consumers' e-loyalty. ...
Websites are acknowledged as essential to the marketing of brick-and-mortar companies in the maturing e-commerce marketplace. ...
the trust-intention mechanism in the e-tailing channel. ...
doi:10.1109/hicss.2010.142
dblp:conf/hicss/DoongTW10
fatcat:lpkqt5zi4bfotl3nlkt2zv2qp4
Atmosphere of Online Retailing Quality Dimensions and Development of Young Generation Customers Loyalty-An Empirical Study of China
2015
International Journal of u- and e- Service, Science and Technology
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This paper develops a theoretical framework to examine the relationship between e-tail quality dimensions, customer satisfaction and loyalty. ...
First, a brief literature review of the relationship between e-tail online quality dimensions, e-satisfaction and e-loyalty, and a set of six hypotheses related to the conceptual model are presented. ...
This research was partly supported by the National Natural Science Foundation of China (Nos.71432003, 71271044). ...
doi:10.14257/ijunesst.2015.8.5.07
fatcat:q47thctke5brzjpxr7fd33dyae
Measuring the effect of perceived logistics service quality on brand factors in the e-commerce context
2017
Marketing and branding research
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The originality of this study lies on the investigation of how perceived logistics service quality affects perceived quality, brand trust, and brand loyalty from the e-commerce perspective for the first ...
Keywords: Brand Loyalty, Brand Trust, E-Commerce, Logistics Service Quality, Perceived Quality In e-commerce industry while most of the transactions happen electronically, logistics activities are still ...
Logistics service quality
Method We employed a survey method to measure the effect of perceived logistics service quality on perceived quality, brand loyalty, and brand trust in the context of e-commerce ...
doi:10.33844/mbr.2017.60378
fatcat:22mnhuxtfjbu5gwuh6e3erxmsq
Building Consumer Loyalty through Servicescape in Shopping Malls
2013
IOSR Journal of Business and Management
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This paper attempts to explore the possibility of building consumer loyalty through effective use of servicescape (physical environment) in a shopping mall to attract and retain serious buyers. ...
in consumer loyalty. ...
Dimensions of Shopping Mall Servicescape Researchers have explored many dimensions of servicescape especially in shopping malls context which together affect the customer behavioural intentions.
1.1 ...
doi:10.9790/487x-1061117
fatcat:pa5cj3kvn5fz7i5g5wqtdjklb4
The Wine Sector in the Digital Era: An Empirical Evaluation of E-quality Opportunities
2015
Journal of Internet Banking and Commerce
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The aim of this research is to analyze the multi item web quality construct in its relationship with loyalty intention and satisfaction. ...
The study aims to contribute to the literature by addressing two hypotheses: 1) Does loyalty moderate the relationship between satisfaction and the multi-item construct of web-quality? ...
Previous eretail research in this context has found that a direct relationship exists between e-service quality and various behavioral intentions. ...
doi:10.4172/1204-5357.1000135
fatcat:7p27yh7xcvcgffsjag6eaa3kii
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