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Salesperson Self-Regulated Learning and Online Customers' Patronage: An Ambidexterity Perspective

Bing Han, Hua Fan
2021 Frontiers in Psychology  
Grounded in the WeChat business context, this study explores how online sales agents' balanced and imbalanced ambidextrous learning influence customers' e-loyalty and, in turn, their patronage intention  ...  This study helps improve understanding of the efficiency of personal selling in a virtual context.  ...  H4 predicted that the relationships between (im)balanced exploratory-exploitative learning and customers' patronage behavior are mediated by customers' e-loyalty and patronage intention.  ... 
doi:10.3389/fpsyg.2021.795899 pmid:34925196 pmcid:PMC8671139 fatcat:jyxhg2wberffnkiulfvfwxa3cu

The Relationship Between Satisfaction with Complaint Handling and Repurchase Intentions: Detecting Moderating Influences in E-Tail

Mateus Nagel, Cristiane Santos
2017 BBR Brazilian Business Review  
Hence, this study makes theoretical and managerial contributions related to failures in shopping experiences and repurchase intentions in e-tail.  ...  This paper examines which factors affect the relationship between consumers' satisfaction with complaint handling and repurchase intentions.  ...  This research investigates a relevant and little-explored question in the context of e-commerce: why SATCOM does not necessary lead to RI for e-shoppers?  ... 
doi:10.15728/bbr.2017.14.5.4 fatcat:js3aj6ig6bendovaxg2a5o4dhi

The Effect of Shopee e-Service Quality and Price Perception on Repurchase Intention: Customer Satisfaction as Mediation Variable

Rohwiyati Rohwiyati, Praptiestrini Praptiestrini
2019 Indonesian Journal of Contemporary Management Research  
The study is aimed to analyze the effect of e-service quality (e-SERVQUAL) and price perception on repurchase intention to consume Shopee product in Solo City with satisfaction as mediation variable.  ...  Results of Sobel test show that customer satisfaction mediates the effect of e-SERVQUAL on repurchase intention, but customer satisfaction cannot mediate the effect of price perception on repurchase intention  ...  Clemes et al. (2009) states that behavioral intention relates to the length of the company's relationship with customers and customer loyalty.  ... 
doi:10.33455/ijcmr.v1i1.86 fatcat:lewiptv2znfkpkgymcakshdyre

Brand Equity Role in Customers Planned Behavior in the Egyptian E-Banking Sector

نیفین الصغیر
2019 مجلة البحوث التجاریة  
Therefore, a questionnaire had been adopted and directed to customers of e-banking services in the Egyptian context.  ...  The purpose of this paper is to investigate the impact of Brand Equity dimensions on customers planned behavior of the e-banking services in the Egyptian banking sector.  ...  The results also indicate that gender moderated the relationships between the three independent variables and the dependent variable behavioral intention.  ... 
doi:10.21608/zcom.2019.122623 fatcat:fjke4frn4nayrj76sturbxvcsq

Customer Engagement and Loyalty: A Comparative Study Between Service Contexts

Teresa Fernandes, Fabia Esteves
2016 Services Marketing Quarterly  
The article discusses the e ect of context on customer engagement and presents propensity to engage as an attitudinal antecedent of loyalty behaviors.  ...  Results revealed that propensity to engage and loyalty behaviors vary signi cantly between the contexts studied.  ...  In order to verify the existence of a positive relationship between consumer relationship proneness and their behavioral intentions in both contexts (H3), a correlation analysis was performed.  ... 
doi:10.1080/15332969.2016.1154744 fatcat:zvhssyfw5rcq7fcw2g5hizmj5a

Engaging consumers online through websites and social media: A gender study of Italian Generation Y clothing consumers

Waqar Nadeem, Daniela Andreini, Jari Salo, Tommi Laukkanen
2015 International Journal of Information Management  
Therefore, this study focuses on how online shopping via Facebook, peer recommendations, and website service quality affect consumer trust, attitudes and loyalty intentions in e-tailing.  ...  Trust has a positive and significant effect on attitude towards e-tailer and loyalty intentions.  ...  In a recent study, Lim et al. (2015) highlight the relationship between loyalty and engagement in the social media context.  ... 
doi:10.1016/j.ijinfomgt.2015.04.008 fatcat:xgs2q7tbrzcp7a3hvn2pg6co2y

Exploring Relationship Among Customer Dissatisfaction, Complaints, And Loyalty In The Virtualized Environment: Roles Of Advanced Services

Yoon C. Cho
2014 International Business & Economics Research Journal  
Proposed relationships are investigated with effects of advanced services (i.e., 2Is, Interactivity and Individualization) and product category that are applied in the virtualized environment.  ...  By applying justice dimension, the purpose of this study is to explore i) how different types of justice affect customer dissatisfaction; ii) how the level of customer dissatisfaction affects willingness  ...  In particular, researchers have not investigated propositions of the relationship between complaining behavior and loyalty in the virtualized environment.  ... 
doi:10.19030/iber.v12i11.8381 fatcat:qqmcpz2krvf33lt25gjlabvcrm

Examining the Relationship among Learning Self-Efficacy, MOOC-Satisfaction and MOOC-Loyalty of MOOC Learner with Bagozzi's Model

Loh Kah Heng, Zaim Azizi Bin Abu Bakar, Nur Ainif Omar, Low Khai Rol
2020 International Journal of Academic Research in Business and Social Sciences  
of attitudes, intentions, and behavior.  ...  The results obtained generally support the proposed model, indicating a statistical weak relationship between the e-satisfaction and e-loyalty (Site stickiness).  ... 
doi:10.6007/ijarbss/v10-i4/7159 fatcat:chmbyq2d4jd3dptewwal3xdbk4

A Study on Relationship between Service Quality and Customer Loyalty with Reference to Online Hotel Booking Apps

Dr. Sindhu S. Nair, Badusha Muhammed, Dr. Sreedhar P. Nair
2022 Zenodo  
This article explores the relationship between service quality and customer loyalty with reference to online hotel booking apps.  ...  This study evaluates the appropriateness of service quality measurements in the context of online hotel booking apps.  ...  In this context this study is intend to explore the perception of consumers on customer loyalty on hotel booking apps.  ... 
doi:10.5281/zenodo.6508001 fatcat:6a2vjxpcj5bzriza7onv5mgbqy

Customer Relationship Management: A Tool for Customer Loyalty (A Case Study of Some Selected Hotels in Hawassa)

Andualem Walelign
2020 International Journal of Business, Management & Economics Research  
In line with the objective, descriptive research methods were used to examine the customers' perceptions of CRM practices and future behavioral intentions.  ...  The main aim of this study was to investigate customer relationship management and customers' loyalty in Hawassa city selected hotels by applying CRM dimensions of bonding, communication, conflict handling  ...  The objective is (1) to explore the perception of customers towards the customer relationship management practices of the selected hotels; (2) to assess the future behavioral intention of customers/guests  ... 
doi:10.47747/ijbmer.v1i1.42 fatcat:o7lxsymjqfbrvfe4hldop6a2aq

Determinants of Consumers' E-Loyalty: A Cross-Channel Perspective

Her-Sen Doong, Chi-Feng Tai, Hui-Chih Wang
2010 2010 43rd Hawaii International Conference on System Sciences  
By investigating consumer crosschannel behavior, the current study was designed to reveal determinants of consumers' e-loyalty.  ...  Websites are acknowledged as essential to the marketing of brick-and-mortar companies in the maturing e-commerce marketplace.  ...  the trust-intention mechanism in the e-tailing channel.  ... 
doi:10.1109/hicss.2010.142 dblp:conf/hicss/DoongTW10 fatcat:lpkqt5zi4bfotl3nlkt2zv2qp4

Atmosphere of Online Retailing Quality Dimensions and Development of Young Generation Customers Loyalty-An Empirical Study of China

Muhammad Ziaullah, Yi Feng, Shumaila Naz Akhter, Saleem Ahmad
2015 International Journal of u- and e- Service, Science and Technology  
This paper develops a theoretical framework to examine the relationship between e-tail quality dimensions, customer satisfaction and loyalty.  ...  First, a brief literature review of the relationship between e-tail online quality dimensions, e-satisfaction and e-loyalty, and a set of six hypotheses related to the conceptual model are presented.  ...  This research was partly supported by the National Natural Science Foundation of China (Nos.71432003, 71271044).  ... 
doi:10.14257/ijunesst.2015.8.5.07 fatcat:q47thctke5brzjpxr7fd33dyae

Measuring the effect of perceived logistics service quality on brand factors in the e-commerce context

Ebru SÜRÜCÜ, Nergis ÖZISPA
2017 Marketing and branding research  
The originality of this study lies on the investigation of how perceived logistics service quality affects perceived quality, brand trust, and brand loyalty from the e-commerce perspective for the first  ...  Keywords: Brand Loyalty, Brand Trust, E-Commerce, Logistics Service Quality, Perceived Quality In e-commerce industry while most of the transactions happen electronically, logistics activities are still  ...  Logistics service quality Method We employed a survey method to measure the effect of perceived logistics service quality on perceived quality, brand loyalty, and brand trust in the context of e-commerce  ... 
doi:10.33844/mbr.2017.60378 fatcat:22mnhuxtfjbu5gwuh6e3erxmsq

Building Consumer Loyalty through Servicescape in Shopping Malls

Shashikala R. Shashikala R.
2013 IOSR Journal of Business and Management  
This paper attempts to explore the possibility of building consumer loyalty through effective use of servicescape (physical environment) in a shopping mall to attract and retain serious buyers.  ...  in consumer loyalty.  ...  Dimensions of Shopping Mall Servicescape Researchers have explored many dimensions of servicescape especially in shopping malls context which together affect the customer behavioural intentions. 1.1  ... 
doi:10.9790/487x-1061117 fatcat:pa5cj3kvn5fz7i5g5wqtdjklb4

The Wine Sector in the Digital Era: An Empirical Evaluation of E-quality Opportunities

Mason MC, Gos L, Moretti A
2015 Journal of Internet Banking and Commerce  
The aim of this research is to analyze the multi item web quality construct in its relationship with loyalty intention and satisfaction.  ...  The study aims to contribute to the literature by addressing two hypotheses: 1) Does loyalty moderate the relationship between satisfaction and the multi-item construct of web-quality?  ...  Previous eretail research in this context has found that a direct relationship exists between e-service quality and various behavioral intentions.  ... 
doi:10.4172/1204-5357.1000135 fatcat:7p27yh7xcvcgffsjag6eaa3kii
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