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User Satisfaction with Information Systems: A Comprehensive Model of Attribute-level Satisfaction

Reza Vaezi, Annette Mills, Wynne Chin
2019 Communications of the Association for Information Systems  
Understanding the basis on which users form their perceptions of satisfaction has been a key area of focus.  ...  This study therefore investigates the effects of three aspects of user satisfaction (i.e. information satisfaction, system satisfaction, and service satisfaction) on overall satisfaction with an IS.  ...  Igabaria and Nachman (1990) believed that the leadership style of IT managers has a direct impact on user satisfaction.  ... 
doi:10.17705/1cais.04513 fatcat:aateposgyfcm5f2dolv3pqvzoi

A Theoretical Integration of User Satisfaction and Technology Acceptance

Barbara H. Wixom, Peter A. Todd
2005 Information systems research  
Please detailed explain the difference between user satisfaction and technology acceptance by this paper and your opinions. (20%) 2.  ...  X X Feelings of participation X X X Feelings of control X X Degree of training X X X Job effects X X Organizational factors Top management involvement X X Organizational competition X with EDP Priorities  ...  The site is initially provisioned to handle an expected peak of 400;000 users (1000 "users per server x 400 servers), but unexpected positive press drives 500,000 users in the first hour.  ... 
doi:10.1287/isre.1050.0042 fatcat:uvzdsrwxjzhtzacqtlpyt2efyq

Empirical analysis of the intelligent influence factors of social network services effectiveness in e-commerce based on human learning behaviors

Kerong Zhang, Yasong Xu, Wuyi Liu
2019 Psychology Research and Behavior Management  
Discussion: This study highlighted the corporate need to examine the intelligent role and learning effectiveness of social network services when studying social creativity and intelligence in a social  ...  consequent variables with the intermediary variables based on human learning behaviors, whereas the concept of social network service was introduced to summarize the current issues of social network services  ...  Acknowledgments The authors would like to thank the anonymous referees for their comments and constructive suggestions. This work is supported by  ... 
doi:10.2147/prbm.s203007 pmid:31354370 pmcid:PMC6573775 fatcat:mvzzzpm7ezh2dnzdc6kicdnuc4

Evaluating Citizen Satisfaction and Prioritizing Their Needs Based on Citizens' Complaint Data

Ghodousi, Alesheikh, Saeidian, Pradhan, Lee
2019 Sustainability  
The '137 system' is one of the most important ones based on the citizen-centric that is a municipality phone based request/response system.  ...  Citizen Relationship Management (CiRM) is one of the important matters in citizen-centric e-government. In fact, the most important purpose of e-government is to satisfy citizens.  ...  On the other hand, one can overcome the survey's drawbacks by using social network data that contains people's opinions [34] .  ... 
doi:10.3390/su11174595 fatcat:buz65hf525h7hoo7atgrn2lrdu

Advances in Social Media Research: Past, Present and Future

Kawaljeet Kaur Kapoor, Kuttimani Tamilmani, Nripendra P. Rana, Pushp Patil, Yogesh K. Dwivedi, Sridhar Nerur
2017 Information Systems Frontiers  
Their study shows that user trust in a service/network provider, and privacy control options on a networking site greatly dismiss user perceptions of associated risk.  ...  Gerlach et al. (2015) find that user perception of privacy risks has a mediating effect on the relationship between policy monetization and user willingness to share information.  ... 
doi:10.1007/s10796-017-9810-y fatcat:nw5w2cxkynfztfbzzcnm6nfgy4

Muzzling social media: The adverse effects of moderating stakeholder conversations online

Alexander Buhmann, Kateryna Maltseva, Christian Fieseler, Matthes Fleck
2021 Technology in society  
This paper extends recent qualitative attempts to build new theory around stakeholder dialogues on social media by testing the effects of varying levels of moderation in such dialogues.  ...  A B S T R A C T Many organizations struggle to meaningfully engage with their stakeholders on political, societal and environmental topics via social media.  ...  After participants provided their consent to participate in the study, they were presented with a screenshot of a conversation (thread) on the social networking site Facebook.  ... 
doi:10.1016/j.techsoc.2020.101490 fatcat:lvcosfvs4bc5raksvimxg6r5ei

New Product Development and Marketing Strategies towards Customer Satisfaction (A Study of Dangote Nigeria Plc, NorthEast Zonal Office, Maiduguri Borno State Nigeria)

Abdulsalam Jibril
2013 IOSR Journal of Business and Management  
The study concluded by recommending among others that organization should seek consumer need, want and taste before embarking on production and management should have planned marketing strategy for the  ...  product at all level of its level of its life which will include pruning of brands, improve upon them, rename them to reflect improvement on them.  ...  This is why the management style has no significant effect on the parents' participation in the supporting issues of the schools.  ... 
doi:10.9790/487x-1360107 fatcat:6zfsczd6lrchhktnqgz2pyfmgm

Multiparty Access Control for Online Social Networks: Model and Mechanisms

Hongxin Hu, Gail-Joon Ahn, Jan Jorgensen
2013 IEEE Transactions on Knowledge and Data Engineering  
Online social networks (OSNs) have experienced tremendous growth in recent years and become a de facto portal for hundreds of millions of Internet users.  ...  These OSNs offer attractive means for digital social interactions and information sharing, but also raise a number of security and privacy issues.  ...  ACKNOWLEDGMENTS This work was partially supported by the grants from the US National Science Foundation (NSF-IIS-0900970 and NSF-CNS-0831360).  ... 
doi:10.1109/tkde.2012.97 fatcat:x3gdhm2yrbabhj5qo4ohwwpfem

Framing and Measuring Multi-Dimensional Interpersonal Privacy Preferences of Social Networking Site Users

Pamela Wisniewski, A. K. M. Najmul Islam, Heather Richter Lipford, David C. Wilson
2016 Communications of the Association for Information Systems  
In this paper, we focus on interpersonal boundary regulation as a means to balance the tradeoffs between engaging with others and protecting one's privacy on social networking sites (SNSs).  ...  We use this information to construct a taxonomy of 10 types of interpersonal boundaries SNS users regulate to manage their privacy preferences.  ...  Preferences of Social Networking Site Users 252 Volume 38 Paper 10  ... 
doi:10.17705/1cais.03810 fatcat:6wbhib5vl5eg5pphzrycudhw5a

Understanding the Key Antecedents of Users' Disclosing Behaviors on Social Networking Sites: The Privacy Paradox

Byoungsoo Kim, Daekil Kim
2020 Sustainability  
This study explored the formation mechanisms of users' disclosing behaviors from the perspectives of the privacy paradox.  ...  The findings show that users' intention to disclose personal information has a marginally significant effect on users' disclosing behaviors.  ...  Funding: This work was supported by the 2020 Yeungnam University Research Grant. Conflicts of Interest: The authors declare no conflict of interest  ... 
doi:10.3390/su12125163 fatcat:mnfef7sd45hyrgu3bvujs6m6wi

Residential Demand Response Algorithms: State-of-the-Art, Key Issues and Challenges [chapter]

Rajasekhar Batchu, Naran M. Pindoriya
2015 Lecture Notes of the Institute for Computer Sciences, Social Informatics and Telecommunications Engineering  
Demand Response (DR) in residential sector is considered to play a key role in the smart grid framework because of its disproportionate amount of peak energy use and massive integration of distributed  ...  Then a description of state-of-the-art optimization methods addressing different aspects of residential DR algorithms such as optimization of schedules for local RE based generation dispatch, battery storage  ...  System wide perspectives, social network based sharing the useful information for mutual benefit. Difficulty in coordination between house agents, dependency on aggregator, privacy issues.  ... 
doi:10.1007/978-3-319-25479-1_2 fatcat:qddbrq3z7va23i6cwz6hszl4tm

Understanding National Culture Effects on User Behavior in Integrative IS Implementations

Niels Krijnse Locker, Janita F.J. Vos, Albert Boonstra
2016 Procedia Computer Science  
Management style and implementation ownership were identified as effects of national culture on user resistance.  ...  Three types of national culture manifestations were identified, namely trust and respect, management culture and conflict.  ...  Although this might seem a normal response from the perspective of US users, other cultures reported different responses on a similar management style.  ... 
doi:10.1016/j.procs.2016.09.157 fatcat:lctalstxkbhzdc5oj7xpur6wri

Survey on Access Control for Community-Centered Collaborative Systems

Federica Paci, Anna Squicciarini, Nicola Zannone
2018 ACM Computing Surveys  
Based on the literature study, we delineate a roadmap for future research in the area of access control for community-centered collaborative systems.  ...  users with a sufficient control over their resources.  ...  ACKNOWLEDGMENTS The authors would like to thank Barbara Carminati and the reviewers for helpful comments and suggestions on earlier versions of this paper.  ... 
doi:10.1145/3146025 fatcat:vokgreigszbupcsrqbzbrsdl7q

Designing for Privacy in a Multi-agent World [chapter]

Eric Yu, Luiz Marcio Cysneiros
2003 Lecture Notes in Computer Science  
From a system design viewpoint, a practical approach to privacy should allow for a variety of perceptions and perspectives on privacy.  ...  In a networked, multi-agent environment, privacy concerns arise in the context of complex relationships among many human and automated agents.  ...  The i* framework models relationships amongst social actors from a strategic perspective. Actors depend on each other forming a network of intentional dependencies.  ... 
doi:10.1007/3-540-36609-1_16 fatcat:7bl4nls6vzextkpsighszpkdrq

Brand Equity and Customer Satisfaction as the Mediation of Advertisement influence and the Service Quality to Loyalty the Passengers of International Flight at Garuda Indonesia Airlines

Anindhyta Budiarti Anindhyta Budiarti
2013 IOSR Journal of Business and Management  
the effect of advertisement program which is carried out intensively.  ...  The Loyality of the international passenger of Garuda Indonesia Airline will remain high if supported by strong brand equity and high consumer satisfaction, as a result from service quality granted and  ...  The fourth proposition states that the social costs of each activity, product or service should be priced into it so that the user has to pay for the effects of his consumption on society.  ... 
doi:10.9790/487x-0920115 fatcat:gv66bflm4battdzixu23v6tp6a
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