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Examining the Role of Mobile Self-Efficacy in the Word-of-Mouth / Mobile Product Reviews Relationship

Christopher P Furner, Robert Zinko, Zhen Zhu
2018 International Journal of E-Services and Mobile Applications  
Thismodelandtheassociatedhypothesesarediscussedbelow. document, which may be purchased using the "Add to Cart" button on the product's webpage:  ...  --mobile-product-reviews- relationship/212693?  ... 
doi:10.4018/ijesma.2018100103 fatcat:gr2psfer55fkvfo2lf77z3thju

Mobile application user behavior in the developing countries: A survey in Iran

Nastaran Hajiheydari, Mahdi Ashkani
2018 Information Systems  
Generally, these influential factors are of two types: personal assessment of the effectiveness of the presented behaviors, i.e., response efficacy, and the perceived ability for performing the task, self-efficacy  ...  Although there are various related studies on the adoption intention of technologies, this study aims to investigate all potential factors playing role directly or indirectly in the behavior of mobile  ...  A study examining the adoption of mobile banking conducted by Zhou [118] , confirmed the existence of a significant relationship between self-efficacy and customer trust in mobile banking.  ... 
doi:10.1016/ fatcat:ymiku57g75h7npslk7laxxbwpi

Consumer Engagement in Online Brand Communities: Community Values, Brand Symbolism and Social Strategies

2020 Interdisciplinary Journal of Information, Knowledge, and Management  
This study explored the important role of brand symbolism in the establishment of an online brand community.  ...  Aim/Purpose: This study examines the kind of community value companies should provide when strengthening the relationship between customers and brands through the establishment of an online brand community  ...  In addition, as consumers have more knowledge of the brand or product, they may also help others (self-efficacy effects) (Harhoff et al., 2003; McLure et al., 2000) .  ... 
doi:10.28945/4536 fatcat:fian7ipshng7fo33kqppwz6ju4

The Relationship among Self-Efficacy, Social Influence,Performance Expectancy, Effort Expectancy, and Behavioral Intention in Mobile Learning Service

Haeng-Nam Sung, Dae-Yul Jeong, Yeon-Su Jeong, Jae-Ik Shin
2015 International Journal of u- and e- Service, Science and Technology  
The purpose of this study is to examine the structural relationship among self-efficacy, social influence, effort expectancy, performance expectancy, and behavioral intention of mobile learning, which  ...  Managers of mobile learning should focus on self-efficacy to enhance behavioral intention.  ...  Self-efficacy can also play an important role in enhancing the performance of mobile learning.  ... 
doi:10.14257/ijunesst.2015.8.9.21 fatcat:p4pdomaybndxxckbe3pls74xca

Understanding the Drivers of Ghanaian Citizens' Adoption Intentions of Mobile Health Services

Isaac Kofi Mensah
2022 Frontiers in Public Health  
Mobile self-efficacy was found to significantly determine the behavioral intention to use, intention to recommend, perceived usefulness, and perceived ease of use of mobile health services.  ...  This study examined the factors influencing citizens' adoption of mobile health services.  ...  self-efficacy (105, 106) , and word of mouth (WOM) (99) .  ... 
doi:10.3389/fpubh.2022.906106 pmid:35774576 pmcid:PMC9237369 fatcat:ww4dz2dksfa4xaj4lsgvascrzu

An Assessment of Customer Retention with Self-Service Technologies: A Model Development

Ali Alsiehemy
2019 Business Management and Strategy  
This paper reviews the literature relating to self service technologies (SST) with the purpose of building an accurate and clear picture of the most important aspects associated with this technology.  ...  Finally, this chapter examines the use of SST in banks to retain customers as well as the profitability of customer retention.  ...  An increase in customer retention can bring extra sales, lower costs, acceptances of price rises, and recommendations via word of mouth.  ... 
doi:10.5296/bms.v10i1.14686 fatcat:cqajmduen5brdo7zry2zlr2kvi

"I just cursed and opened a beer": Explaining Mobile Users' Non-Complaining Behavior Through Coping

Markus Salo, Markus Makkonen, Riitta Hekkala
2015 International Conference on Information Systems  
Such dissatisfied non-complainers cause damage to application providers: they tend to exit, switch, and spread negative word-of-mouth.  ...  As a theoretical contribution, we attempt to advance IS research on post-adoptive behaviors and offer one answer to the calls for studying the role of emotions within IS.  ...  Acknowledgements This study was partly funded by the Academy of Finland (grant number 259454) and the DIGILE Need for Speed (N4S) program. 5 We thank the review team for the third and the fourth suggestion  ... 
dblp:conf/icis/SaloMH15 fatcat:x66gh4hk2fgnfhhgqavptnshxq

Sustainable Destination Marketing Ecosystem through Smartphone-Based Social Media: The Consumers' Acceptance Perspective

Farzana Sharmin, Mohammad Tipu Sultan, Daniel Badulescu, Alina Badulescu, Afrodita Borma, Benqian Li
2021 Sustainability  
This study proposes an integrated framework that consists of the mobile technology acceptance model (MTAM) and the social media-based interaction, trendiness, and electronic-word-of-mouth (e-WoM).  ...  The growth of technological revolutions and the subsequent acceptance of smart devices has increased the influence of sustainable marketing activities in the tourism industry.  ...  For instance, mobile self-efficacy, technology self-efficacy, perceived risk, and trustworthiness can be included in future research.  ... 
doi:10.3390/su13042308 fatcat:ifko73wal5bbxc6v3lgf5a5lye

The Design of the Mobile Service: Fit between Mobility and Customer Variability

Hsin-Lu Chang, Jia-Ren Lin, Kai Wang, Carol Hsu, Jeffrey C.-F. Tai
2012 2012 45th Hawaii International Conference on System Sciences  
Mobile technology plays an important role in this transformation because of characteristics such as mobility. However, high levels of mobility may not always contribute to service performance.  ...  In this paper, we identify customer variability that affects the quality of the service encounter and try to determine how these factors moderate the performance impacts of mobility in the design of the  ...  does not play a role in the relationship between temporal and contextual mobility and mobile service performance.  ... 
doi:10.1109/hicss.2012.559 dblp:conf/hicss/ChangLWHT12 fatcat:m2sydeaixrc63oda3p7ix4j4xi

The Use of Mobile Payment Systems in Post-COVID-19 Economic Recovery: Primary Research on an Emerging Market for Experience Goods

Maiya M. Suyunchaliyeva, Raghav Nautiyal, Aijaz A. Shaikh, Ravishankar Sharma
2021 Sustainability  
This study investigated whether mobile payment services could drive post-COVID-19 pandemic recovery in the 'experience goods' sector (e.g., tourism) utilising Bandura's self-efficacy or social cognitive  ...  In addition, this study's investigation of the variables that can influence the intention to continue using mobile payment services and to recommend the use of these to others goes into the heart of the  ...  The social cognition models have given much attention to the role of self-efficacy and significantly less attention to 'outcome expectancy' [32] .  ... 
doi:10.3390/su132413511 doaj:ad38cc82e3d3434a9c2d2a9d6462b809 fatcat:5norupqzx5fllai2i4qlyopk4u

The impact of WOM on the acceptance of mobile banking

Giorgi Zarnadze, Inês Veiga Pereira
2021 Proceedings of the International Conference on Business Excellence  
Purpose: This study is focused on researching the impact of WOM on the acceptance of mobile banking.  ...  This research offers insights into factors that affect the implementation of mobile banking applications.  ...  Acknowledgement The authors would like to thank the Internal Grant Agency of FaME for providing financial support to carry out this research. Funding was extended through: TBU in Zlín No.  ... 
doi:10.2478/picbe-2021-0035 fatcat:7u3a2jxmbnbkxjmsqdx3h4hrwi

The Moderating Role of Brand Reputation in Relationship of Individuals Privacy and Attitude towards Mobile Behavioral Advertisement: Case of Young Adult Consumers of Twin Cities

2020 International Journal of Business and Economic Affairs  
This study examined consumers privacy issues in the context of mobile behavioral advertisements and the moderating role of brand reputation.  ...  of brand reputation between the relationship of dependent and independent variable.  ...  Akhter (2014) concluded that individuals privacy is influenced by the role of internet self-efficacy in online buying and selling transactions.  ... 
doi:10.24088/ijbea-2020-55002 fatcat:wtmvmc4kereuhdco5wjmxdemii

Analysis of Intention to Use on Pay Later Payment System During COVID-19 Pandemic

Abby Akihiro Setiawan, Information System Department, School of Information Systems, Bina Nusantara University, Jakarta, Indonesia 11480, Yoel Erikson Silaen, Thony Andreas, Tanty Oktavia
2022 International Journal of Emerging Technology and Advanced Engineering  
Keywords—paylater, fintech, e-wallet, e-commerce, perceived usefulness, perceived ease of use, trust, informal learning, mobile self efficacy, intention to use  ...  The result in this study is based on 439 respondents that were obtained from November - December 2020 who are actively using Pay later to do transactions as a mobile payment method in Indonesia and collected  ...  Use (PEOU), Trust (TR), Personal Word of Mouth (PWOM), Virtual Word of Mouth (VWOM), Self Efficacy (SE), Intention to Use (ITU).  ... 
doi:10.46338/ijetae0322_14 fatcat:s25j7ifce5gu5cfsxtr564z2lu

Social cognitive theory in technological innovations

Vanessa Ratten, Hamish Ratten
2007 European Journal of Innovation Management  
Design/methodology/approach -This paper is based on a quantitative study of the youth market in Australia.  ...  The youth market is an early adopter of technology that presents a good indicator of future market potential.  ...  Banks and mobile phone companies' knowledge of the role of outcome values would aid the design of the product or service.  ... 
doi:10.1108/14601060710720564 fatcat:74oo6ifqo5hkfdsi6jne5brxqe

Intention to Provide Online Reviews: An ExpectationConfirmation Model with Review Involvement

T Sai Vijay, Sanjeev Prashar, Sumeet Gupta
2018 Pacific Asia Journal of the Association for Information Systems  
The study also examines the role of review involvement and its effect on shoppers' behaviour.  ...  Although research has examined various factors behind customer online review posting behaviour, the role of online reviews in further propagating online reviews has not been given enough attention.  ...  "Examining the relationship between reviews and sales: The role of reviewer identity disclosure in electronic markets," Information Systems Research, 19(3), pp.291-313.  ... 
doi:10.17705/1pais.10202 fatcat:4mdrwbajpzckzey7j3wocgcxjy
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