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COLLABORATION AMONG GOVERNMENT, MARKET, AND SOCIETY: FORGING PARTNERSHIPS AND ENCOURAGING COMPETITION
2014
Journal of policy analysis and management
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Although this demand creates strong momentum toward innovation and synergy in the public sector, it challenges existing values, processes, and institutions of the government. ...
This, in turn, raises the overarching question of how government can adopt and manage collaborative processes that are sustainable and vital. and the United States. ...
In "Strategic Orientation in Public Services Delivery: Towards a Service-Dominant Model for Collaboration Between Public Service Organizations and With Service Users," Maria Cucciniello, Greta Nasi, and ...
doi:10.1002/pam.21772
fatcat:y5eshm2f75acvmsrcu2basvlei
It Perspective Of Service-Oriented Egovernment Enterprise
2015
Zenodo
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The focal aspire of e-Government (eGovt) is to offer citizen-centered service delivery. Accordingly, the citizenry consumes services from multiple government agencies through national portal. ...
This paper explores IT perspective of SOeGE in India which encompasses the public service models and illustrated with a case study the Passport service of India. ...
Service Design in a SOE The SOE is a collection of services and processes. Thus the business model evolves in service-centric manner. ...
doi:10.5281/zenodo.1337956
fatcat:r2t6gfvrhzbubdvkz56othhx7m
Citizen-Centric Strategies During Crisis Outbreak: An Overview
2020
Journal of Public Administration and Governance
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Citizen-centric has been a major focus area for professionals, managers and scholars for nearly three decades because of its profound impact on policy making and service delivery. ...
This study is an exploratory analysis of previous literatures in the context of public administration that has shed light by examining the indicators of citizen-centric concepts during crisis. ...
Additionally, thank you to all team members for the effort, time and courage to complete the paper. ...
doi:10.5296/jpag.v10i4.17646
fatcat:44beoxknabb3vg2na7mhrz5w2i
Citizen Participation and engagement in the Design of e-Government Services: The Missing Link in Effective ICT Design and Delivery
2007
Journal of the AIS
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Providing citizens with the necessary skills and capabilities to engage effectively offers the key to the successful development of systems such as e-government which impact our lives in the 21st century ...
Enid Mumford championed an ethical, socio-technical, and participatory approach to the design of ICT systems. ...
, and delivery of e-government services. ...
doi:10.17705/1jais.00137
fatcat:rn5ldyclu5ajtjr6mps5nxxh4m
Developing a governance model for PPP infrastructure service delivery based on lessons from Eastern Australia
2016
Journal of Organization Design
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long term service to governments and their citizens, rather than having the private firms design and build infrastructure assets to be financed, operated-and, hopefully, maintained-by government. ...
Australia is a world leader in PPP infrastructure delivery, and has had over two decades of experience in delivering civil and social infrastructure services to its citizens via PPP concessions. ...
infrastructure service delivery to citizens worldwide. ...
doi:10.1186/s41469-016-0009-3
fatcat:areegqhznbamdkbvyeermkaclu
The Impact of Digital Government on Whistleblowing and Whistle-blower Protection: Explanatory Study
2020
Journal of Information Technology Management
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This paper aims to identify the potential issues in whistleblowing and explore how digital government has been used to address these issues. ...
In addition, based on the analysis of the case studies, all the initiatives are classified as either engagement or contextualization stage of the digital government evolution model. ...
and user preferences in service design and delivery of direct personal services as well as in shaping public policy outcomes (Katsonis & Botros, 2015; OECD, 2016; Deloitte, 2015 , Tweedie, 2010 . ...
doi:10.22059/jitm.2019.291003.2409
doaj:2411cfc21b80433190b23c3826dc5876
fatcat:wk4hxgsxhndznasursey4nb5bq
Integrating service design principles and information technology to improve delivery and productivity in public sector operations: The case of the South Carolina DMV
2006
Journal of Operations Management
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One relatively unanswered question regarding operational efficiency and effectiveness is whether and how public sector or government operations can employ service strategy and design concepts to deal with ...
The service concept: the missing link in service design research? ...
design and delivery. ...
doi:10.1016/j.jom.2005.06.003
fatcat:fmlafhtbancuhlosxys3e4acpm
Holding governments accountable for service delivery: the local government councils scorecard initiative in Uganda
2019
Commonwealth Journal of Local Governance
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to respond to citizen demands for effective and efficient service delivery. ...
Uganda's Local Government Councils Scorecard Initiative is a strategic social accountability initiative designed to enable citizens to demand excellence of their local governments and enable local governments ...
Funding The authors received no financial support for the research, authorship, and/or publication of this article. ...
doi:10.5130/cjlg.v0i20.6497
fatcat:rgl6tusvjvhv5pipkqvl7hlebi
Performance Measures and Its Pitfalls: An Exploratory Study
2014
California Journal of Politics and Policy
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His current research focuses on programmatic design through community service research and the learning process. ...
This study examines the different policy types, values, models, and internal/external concerns implemented by a large municipal government agency in the US and what the indicators represent in a collaborative ...
However, measuring performance of public goals can be highly complicated considering that in the achievement of those goals, governments are no longer directly involved in delivery of goods and services ...
doi:10.1515/cjpp-2013-0003
fatcat:w7lbaghserbvtfldat7pqkjygu
Performance Measures and Its Pitfalls: An Exploratory Study
2014
California Journal of Politics and Policy
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His current research focuses on programmatic design through community service research and the learning process. ...
This study examines the different policy types, values, models, and internal/external concerns implemented by a large municipal government agency in the US and what the indicators represent in a collaborative ...
However, measuring performance of public goals can be highly complicated considering that in the achievement of those goals, governments are no longer directly involved in delivery of goods and services ...
doi:10.5070/p2wk5v
fatcat:4orpwqegs5crpjbhqvlizgqf2i
Service, Openness and Engagement as Digitally-Based Enablers of Public Value?
2019
International Journal of Public Administration in the Digital Age
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These findings reveal many structural and cultural inhibitors within the Government of Canada to innovation and public value creation across the inter-related realms of service, openness and engagement ...
inhibitors may be overcome in order to strengthen public value creation by leveraging digital governance innovation. ...
Even in Germany, which has the lowest score in this category, 64 percent of surveyed citizens believe that people should be more involved in shaping how public services are designed and delivered (Accenture ...
doi:10.4018/ijpada.2019070102
fatcat:k7d52b7c4zdpjpuntrxstdbcda
Cloud Based Public Collaboration System in Developing Countries
2014
International Journal of Advanced Computer Science and Applications
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Governments in developing countries are increasingly making efforts to provide more access to information and services for citizens, businesses, and civil servants through smart devices. ...
This research, proposes an environment for citizens to have greater access to their government and, in theory, makes citizen-to-government contact more inclusive. ...
M-Government is an emerging trend in government services and applications delivery [5] . It creates and guarantees mobility and portability for the public, business, and government. ...
doi:10.14569/ijacsa.2014.050901
fatcat:lfiemoyi6jhifihq4m5do5vefq
E-Governance Initiative and the Concept of Digital Bangladesh: A Critical Analysis
2020
Zenodo
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Government functions are the most profound areas where the new information and communication technologies (ICT) can play a pivotal role in fostering and ameliorating citizen centric services. ...
efficiency, rapid service delivery, reducing fraud, forwarding, and responding to changes in the Outdoor area. ...
(4) Faster and more efficient delivery of public services; (5) Communication with citizens, business and non-governmental organizations, other government departments. ...
doi:10.5281/zenodo.3836146
fatcat:jexm6yxzsjf2lliijv2n7py3re
Rethinking the Provision of Public Services in Post-Conflict States
[chapter]
2009
Partnership for Democratic Governance
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Given the acute needs of their citizens, it is high time for governments to experiment with other designs. ...
That model was rooted in how British and French governments were themselves providing public services during the 1950s. ...
doi:10.1787/9789264066212-6-en
fatcat:tuzroav6rja2ziaamg5c3zju6q
Critical Success Factors for e-Government Projects: The case of Botswana
2018
Journal of E-Government Studies and Best Practices
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The authors would like to thank the Ministry of Transport and Communications (MTC) and e-Government Offices in Botswana for allowing this research to be carried out. ...
The question ties to the environmental scan on the status of the systems and their shortcomings in improving service delivery. ...
In the United Arab Emirates, e-Government (UAE) seeked to facilitate the operation of government and the distribution of governmental information and services. ...
doi:10.5171/2018.335906
fatcat:lnu6mhar45caxllohxytwqizaa
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