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Data mining for customer service support

S.C. Hui, G. Jha
2000 Information & Management  
A data mining process, based on the data mining tool DBMiner, was investigated to provide structured management data for decision support.  ...  In addition, a data mining technique that integrates neural network, case-based reasoning, and rule-based reasoning is proposed; it would search the unstructured customer service records for machine fault  ...  If the problem persists after trying all the checkpoints for all the retrieved fault-conditions, the user reports a failure by ®lling in a service request form via the web.  ... 
doi:10.1016/s0378-7206(00)00051-3 fatcat:gxpit6fyy5bwhlqyk4qo2j3neu

Towards Enhancing the Capability of IoT Applications by Utilizing Cloud Computing Concept

Habib Ullah Khan, Farhad Ali, Yasser Alshehri, Shah Nazir, Md. Shamsul Huda
2022 Wireless Communications and Mobile Computing  
Probability distribution function is used to evaluate the appropriate features that will enhance the capabilities of cloud-based IoT application.  ...  the integration of IoT concept, its impacts on crowd and organizations, provision of various services, and analyzing and selecting the appropriate features using probability distribution function for enhancing  ...  In public clouds, provision of resources is made available to users as a service, mainly via internet, on a subscription charge (money).  ... 
doi:10.1155/2022/2335313 fatcat:gapvysavyfdkviftqd4y2vltv4

Large-scale analysis of framework-specific exceptions in Android apps

Lingling Fan, Ting Su, Sen Chen, Guozhu Meng, Yang Liu, Lihua Xu, Geguang Pu, Zhendong Su
2018 Proceedings of the 40th International Conference on Software Engineering - ICSE '18  
For app developers, it is a key priority to ensure their apps' correctness and reliability. However, many apps still suffer from occasional to frequent crashes, weakening their competitive edge.  ...  (2) evaluating their manifestation via state-of-the-art bug detection techniques, and (3) reviewing their fixes.  ...  Zhendong Su is partially supported by United States NSF Grants 1528133 and 1618158, and by a Google Faculty Research Award.  ... 
doi:10.1145/3180155.3180222 dblp:conf/icse/FanSCMLXPS18 fatcat:ew4xvwopujg2bk4ll2lj7nahdi

Toward understanding students' learning performance in an Object-oriented Programming course: the perspective of program quality

Sun Qing, Wu Ji, Liu Kaiqi
2020 IEEE Access  
It is first reflected by a continuous rise in the average public test suite passing rate. We then delve into the competitive testing and evaluate the failure density.  ...  . • Positive Competitive Test Effective (PoCTE):The number of failures (NoF) that a student explores in his peer's code as a reviewer.  ... 
doi:10.1109/access.2020.2973470 fatcat:pheu7e4oxre75m5xyuo2t2movu

Enabling Co-Innovation for a Successful Digital Transformation in Wind Energy Using a New Digital Ecosystem and a Fault Detection Case Study

Sarah Barber, Luiz Andre Moyses Lima, Yoshiaki Sakagami, Julian Quick, Effi Latiffianti, Yichao Liu, Riccardo Ferrari, Simon Letzgus, Xujie Zhang, Florian Hammer
2022 Energies  
The method is demonstrated via a case study, the EDP Wind Turbine Fault Detection Challenge. Six submitted solutions using diverse approaches are evaluated.  ...  The data required in order to solve a particular "challenge" are provided by the "challenge providers" under the confidentiality conditions they specify.  ...  Acknowledgments: Many thanks to EDP, and in particular Mafalda Magro, Hugo Virgos and Sofia Ganihla, for working together with us on the challenge and for providing the data sets.  ... 
doi:10.3390/en15155638 fatcat:3ge44izbgjb63esxwr3oyttp7a

A Concept-to-Product Knowledge Management Framework: Towards a Cloud-based Enterprise 2.0 Environment at a Multinational Corporation in Penang

Yu-N Cheah, Soo Beng
2013 International Journal of Advanced Computer Science and Applications  
Knowledge management initiatives of a multinational corporation in Penang are currently deployed via its enterprise-wide portal and Intranet.  ...  To improve knowledge management initiatives from its current strength, efforts could now be focused on synergizing organizational workflow as well as computing resources and repositories.  ...  AN EXAMPLE: FAULT DIAGNOSIS Senior customer support engineers are required to share their knowledge via the C2P dashboard. This would be in a structured or semi-structured manner.  ... 
doi:10.14569/ijacsa.2013.040906 fatcat:xwszhwlvybgnhl5vgeqrbsws4a

Accomplishments and contributions of six sigma approach for sustainability of service and manufacturing industry in terms of quality improvement

Aysenur Erdil
2022 Pressacademia  
Methodology-Quality Management-Process improvement is already a critical systematic process for gaining a competitive edge and improving performance.  ...  industry and manufacturing sector, as well as other industries (e.g., transportation and mobile communications-telecommunications) that are pioneers and entrepreneurs-innovators in applying the procedures via  ...  Digital repository and resource management capability for compiling and disseminating inventories from disparate data sources throughout an enterprise tc7.  ... 
doi:10.17261/pressacademia.2021.1449 fatcat:xowt3xpli5bxxejxubfhrphmty

Synergic and conflicting issues in planning underground use to produce energy in densely populated countries, as Italy

Fedora Quattrocchi, Enzo Boschi, Angelo Spena, Mauro Buttinelli, Barbara Cantucci, Monia Procesi
2013 Applied Energy  
h i g h l i g h t s " In densely populated countries, the public need a synergic approach to produce low-carbon energy. " The paper is mapping coexistent and different underground technologies to produce  ...  This failure was due to the wrong choice of a simple structural geology work package: the repository site was too close to a recent volcanic unrest activity outcrop.  ...  After 20 years of research and a lot of money spent, it finally resulted a failure.  ... 
doi:10.1016/j.apenergy.2012.04.028 fatcat:vxtizxeiwbfdlp7ukfreyjj73y

Implementation of a secure and reliable storage above the untrusted clouds

Maxim Schnjakin, Dimitri Korsch, Martin Schoenberg, Christoph Meinel
2013 2013 8th International Conference on Computer Science & Education  
This way, public cloud storage services enable organizations to manage their data with low operational expenses.  ...  In this paper, we describe the design, architecture and implementation of Cloud-RAID, a system that improves availability, confidentiality and integrity of data stored in the cloud.  ...  This fault model encompasses both malicious attacks on a provider and arbitrary data corruption like the Sidekick case (section I).  ... 
doi:10.1109/iccse.2013.6553936 fatcat:trebfjqmpnc7tf5fbfmmc5olyi

Securing configuration management and migration of virtual network functions using blockchain

Igor D. Alvarenga, Gabriel A. F. Rebello, Otto Carlos M. B. Duarte
2018 NOMS 2018 - 2018 IEEE/IFIP Network Operations and Management Symposium  
implies trust in a third party to maintain this data repository.  ...  This architecture, however, is dependent on a centralized controller and on agreement between clouds, resulting in a single point of failure and configuration delays when in situations of great competition  ... 
doi:10.1109/noms.2018.8406249 dblp:conf/noms/AlvarengaRD18 fatcat:x2ba3phfw5cyrhhz7oy7pmtsxy

A File Storage Service on a Cloud Computing Environment for Digital Libraries

Victor Jesus Sosa-Sosa, Emigdio M. Hernandez-Ramirez
2012 Information Technology and Libraries  
An evaluation of performance and resource consumption was made using several levels of data availability and fault tolerance.  ...  This paper introduces a file storage service that is implemented on a private/hybrid cloud computing environment. The entire system was implemented using open source software.  ...  The IDA shows a competitive response time and offers an acceptable level of fault tolerance.  ... 
doi:10.6017/ital.v31i4.1844 fatcat:ks237ys7l5ffnpmsrsnshogoti

The New Method for Analyzing Technology Trends of Smart Energy Asset Performance Management

Nguyen Thanh Viet, Alla G. Kravets
2022 Energies  
Moreover, asset performance management is always a prominent topic that has attained prevalence over the last decade because numerous challenges force all industrial companies to optimize their asset usability  ...  renovation tendencies of technologies prematurely is essential for governments, research and development institutes, and industrial companies in managing strategies to achieve dominant advantages in business competitiveness  ...  The author highlighted the importance of digitization in providing data-driven and accurate decisions via gathering information from diverse organization data repositories.  ... 
doi:10.3390/en15186613 fatcat:sg5kuid55vaalmnpsxzdtnxknu

Evaluating Software Product Quality: A Systematic Mapping Study

Sofia Ouhbi, Ali Idri, Jose Luis Fernandez Aleman, Ambrosio Toval
2014 2014 Joint Conference of the International Workshop on Software Measurement and the International Conference on Software Process and Product Measurement  
The results show that the main publication source of the papers identified was conference. Data mining techniques are the most frequently SPQP approaches reported in literature.  ...  Predicting software product quality (SPQ) is becoming a permanent concern during software life cycle phases.  ...  (TIN2012-37493-C03-02) financed by both the Spanish Ministry of Economy and Competitiveness and European FEDER funds.  ... 
doi:10.1109/iwsm.mensura.2014.30 dblp:conf/iwsm/OuhbiIAT14 fatcat:hh2fnixe5jegxcgrg5uym7zp2a

The Role of Performance Measurement Systems between Assessment Tool and Knowledge Repository

Tim Pidun, Carsten Felden
2013 2013 46th Hawaii International Conference on System Sciences  
This paper delivers a literature review aiming at explicating the reasons for failure in order to identify patterns and implications for PMS improvement.  ...  Therefore, there is a vivid debate in the literature about the right design, implementation, and use of PMS.  ...  Motivations, which drive to the purpose learning and improvement are application, competition, development, enhancement and improvement with a significant underrepresentation of information (F3).  ... 
doi:10.1109/hicss.2013.539 dblp:conf/hicss/PidunF13 fatcat:5g22quawufbfben5ndny4sk7ny

Semantic Knowledge-Based Framework to Improve the Situation Awareness of Autonomous Underwater Vehicles

Emilio Miguelanez, Pedro Patron, Keith E. Brown, Yvan R. Petillot, David M. Lane
2011 IEEE Transactions on Knowledge and Data Engineering  
The paper concludes by demonstrating the benefits of the framework in a real scenario. A hardware fault is simulated in a REMUS 100 AUV while performing a mission.  ...  The presented framework makes use of the idea that heterogeneous real-world data of very different type must be processed by (and run through) several different layers, to be finally available in a suited  ...  The work reported in this paper is partly funded by the Project SEAS-DTC-AA-012 from the Systems Engineering for Autonomous Systems Defence Technology Centre and by the Project RT/COM/5/059 from the Competition  ... 
doi:10.1109/tkde.2010.46 fatcat:rnzqdzhqknhsvhg7i2kxhrx3ge
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