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Marketing Management for Consumer Products in the Era of the Internet of Things

Reinhold Decker, Christian Stummer
2017 Advances in Internet of Things  
The paper concludes with a synthesis of findings and an outlook to promising directions for further research in IoT-oriented marketing management.  ...  Such products have the ability to collect and share data from the user's environment and, thus, their broad emergence will affect well-established concepts presented in the extant marketing literature.  ...  Acknowledgements We sincerely thank Wilhelm Klat for his contribution to an earlier version of this paper. References  ... 
doi:10.4236/ait.2017.73004 fatcat:s2sgxdkbzzdjljo33mgmeomv54

Telematics System in Usage Based Motor Insurance

Siniša Husnjak, Dragan Peraković, Ivan Forenbacher, Marijan Mumdziev
2015 Procedia Engineering  
Important parameters such as mileage, driving behavior and types of roads driven are not considered for the premium calculation.  ...  For the premium calculation and billing process in the motor insurance, current billing models are very general and not optimally tailored for the end users.  ...  Acknowledgements We gratefully acknowledge Amodo Ltd. for their ongoing collaboration with the Department of Information and Communication Traffic and technical assistance in our experimental work.  ... 
doi:10.1016/j.proeng.2015.01.436 fatcat:4d5ste76lrcnrfvfzzhtoj72ti

Monetizing the IoT Revolution

Herman Donner, Michael Steep
2021 Sustainability  
price elasticities can be identified, and (c) smart device and usage monitoring that allows for outcome-based contracts and servitization.  ...  Data convergence creates context-based-intelligence, which enables a shift from using consumer profiles for targeted advertising to individualized offers and pricing.  ...  Individualized pricing is already seen in the insurance industry, with health and life insurance premiums set by fitness tracking data [40] , or car insurance set by where and when someone drives [57  ... 
doi:10.3390/su13042195 fatcat:wtfbcsdt7vaehfxv4slgxalc3y

Disruptive Technologies in the Operation of Insurance Industry

2021 Tehnički Vjesnik  
devices and Blockchain technology in insurance.  ...  Regardless of the threats related to digitalization processes and increasing number of "attackers" in the insurance sector, insurance companies are slowly and gradually embracing new technologies, adapting  ...  GPS technology in order to enable parents to determine the exact car location and the driving characteristics of their teenage children.  ... 
doi:10.17559/tv-20200922132555 fatcat:mcxxewxptjhibpwovrytfxatym

A Complex View of Industry 4.0

Vasja Roblek, Maja Meško, Alojz Krapež
2016 SAGE Open  
This article is focused on the importance and influence of Industry 4.0 and consequently the Internet-connected technologies for the creation of value added for organizations and society.  ...  The aim of this article is to synthesize the known theory and practices of Industry 4.0, and to investigate the changes that will result from Industry 4.0 and with the development of the Internet of things  ...  The IoT will enable new business models in insurance, such as, for example, car insurance, which is based on actual usage, calculated on the basis of information obtained in real-time driving (Dutton,  ... 
doi:10.1177/2158244016653987 fatcat:xphs4kgpgvdgjl2fnk6vwedlxy

Customer relationship management in call centers: The uneasy process of re(form)ing the subject through the 'people-by-numbers' approach

Catrina Alferoff, David Knights
2008 Information and organization  
The "gaze" of the electronic boards displaying their unceasing demands on staff combined with tele-computing and the automatic distribution of calls (ACD) ensures that backlogs are always driving performance  ...  In matching live customers with electronic data about them and their behaviour through tele-computing facilities, call centers would appear to offer superlative opportunities for CRM in the pursuit of  ... 
doi:10.1016/j.infoandorg.2007.10.002 fatcat:n4m2a2gx3rhe7mzyalule7kg6y

Digital technology and changing roles: a management accountant's dream or nightmare?

Roy-Ivar Andreassen
2020 Journal of Management Control  
The study describes a shift for divisional management accountants towards narrower roles in their tasks and expectations, while business-oriented roles at group level are found to entail expanding tasks  ...  and expectations.  ...  at the Norwegian University of Science and Technology.  ... 
doi:10.1007/s00187-020-00303-2 fatcat:q3va52jhnbeplgou2tpuibhota

Underlying principles of the electronization of business: a research agenda

Miklos Vasarhelyi, Marilyn Greenstein
2003 International Journal of Accounting Information Systems  
This heterogeneity presents yet another challenge to developing new and relevant accounting standards that drive the processes found in state-of-the-art systems.  ...  This paper discusses the underlying principles of the electronization of business and its impact on accounting information systems (AIS).  ...  Producing and delivering this product entails research and development, engineering, manufacturing, information tracking about the car, logistical arrangements for delivery of the car to the dealer, and  ... 
doi:10.1016/s1467-0895(03)00002-2 fatcat:czinvyymjzevvoochmciv54vsq

Index [chapter]

2018 Internet of Things A to Z  
competing on analytics, 38 compound annual growth rate (CAGR), 295 computation, 98 cloud, 100 fog, 100 local, 98, 100 Computer-Aided Design (CAD) software, 172 computer revolution, 53 computer  ...  for Web Services (DPWS) driverless cars, 67 driverless vehicles, 330-331 levels of vehicle automation based on, 330-331 drones, 530 drone-strikes, 529 DTLS protocol. see Datagram Transport Layer  ... 
doi:10.1002/9781119456735.index fatcat:enh375tdejftnbvfgs5gzhqunm

A customer relationship management approach: Integrating the call centre with customer information

M Meltzer
2001 Journal of Database Marketing & Customer Strategy Management  
He has authored many articles on financial services and computing using the customer-focused approach, and is a frequent speaker at industry conferences.  ...  He specialises in CRM/e-business, benefits realisation and performance measurement.  ...  for the customercentric approach to CRM.  ... 
doi:10.1057/palgrave.jdm.3240039 fatcat:zpm6mvh2djfpbffigf5krzqc3a

Artificial Intelligence in Corporate Business and Financial Management: A Performance Analysis from Pakistan

Rukhsana Rasheed, Mazhar Nadeem Ishaq, Hafeez ur Rehman
2021 Review of Education, Administration & LAW  
and Karachi cities for making behavioral analysis.  ...  Data collections was carried through emails, customizable chatbots, live chat softwares and automated helpers of top ten online companies and various banking and financial institutions located in Lahore  ...  self-drive cars activities.  ... 
doi:10.47067/real.v4i4.205 fatcat:67rcwehm3zay7ivdiek5tfizca

Creating ethics guidelines for artificial intelligence and big data analytics customers: The case of the consumer European insurance market

Martin Mullins, Christopher P. Holland, Martin Cunneen
2021 Patterns  
In this paper, we discuss the development of an AI and ethical framework by the European Insurance and Occupational Pensions Authority (EIOPA), for the European insurance market.  ...  The European Union (EU) has a strong reputation and track record for the development of guidelines for the ethical use of artificial intelligence (AI) generally.  ...  , and profiling.  ... 
doi:10.1016/j.patter.2021.100362 pmid:34693379 pmcid:PMC8515007 fatcat:zcro62nmrng2lfztnqc3madmxy

Making Use of Operations Research Techniques in Nigerian Business Organizations

Ighomereho Ighomereho
2013 IOSR Journal of Business and Management  
It is a kit of scientific and programmable rules that provide managers at all levels with a quantitative basis for decision-making.  ...  Operations Research is a problem solving and decision-making science.  ...  Innovation and new product launches are a major factor driving growth in sales of cars. A wide distribution & service station network is a key to growth in India.  ... 
doi:10.9790/487x-0740113 fatcat:3jvowxtukrbdpfy5xxr6krqqxu

Business Informatics Principles [chapter]

Simona Sternad Zabukovšek, Polona Tominc, Samo Bobek
2019 Spationomy  
(CRM) and other specialised solutions.  ...  The first area is business solutions as core information systems for support of business operationsthey consist of Enterprise resources planning solutions (ERP), Customer relationship management solutions  ...  The term dashboard originates from the car dashboard where drivers monitor the major functions at a glance via the instrument cluster.  ... 
doi:10.1007/978-3-030-26626-4_4 fatcat:vlnghk3uezc7le2vletiv4ke6a

Analysis and Methods on The Framework and Security Issues for Connected Vehicle Cloud

Lin Dong, Akira Rinoshika
2018 Advances in Science, Technology and Engineering Systems  
, and proposes solutions to the security problems faced.  ...  This article starts with the network architecture of vehicle networking and combines the examples of vehicle networking security issues, which analyzes and researches the security problems of vehicle networking  ...  construction project of Shanghai University of Engineering and Technology (No.P201701001).References  ... 
doi:10.25046/aj030611 fatcat:i5nhxctaajdpjjrbricddtioum
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