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The Technological Challenges of Digital Reference

Jeffrey T. Penka
2003 D-Lib Magazine  
Chicago and London: American Library Association. [Janes] Janes, J. (2002). Digital Reference: Reference Librarians' Experiences and Attitudes.  ...  Recent research on librarian experiences and attitudes about digital reference (Janes, 2002), statistical and qualitative measuring of reference service [McClure et al., 2002], and the establishment of  ... 
doi:10.1045/february2003-penka fatcat:5fcxn7blxjgzfjrdrwbxojtntq

The digital reference research agenda

R. David Lankes
2004 Journal of the American Society for Information Science and Technology  
reference, library practice and digital libraries.  ...  Background Digital reference is a distinct and growing practice in libraries today. Academic, public and special libraries are rushing to offer human intermediation services over the Internet.  ...  He studied librarians' attitudes towards digital reference work and found a significant link between positive attitudes towards digital reference and time spent engaged in answering questions online.  ... 
doi:10.1002/asi.10374 fatcat:mglcinyeqvgk3gimzuplclwm4q

Reference 2.0 in action: an evaluation of the digital reference services in selected Philippine academic libraries

Marian S. Ramos, Christine M. Abrigo
2012 Library Hi Tech News  
What is original/value of paper: This is the first systematic evaluation of the nature and practice of reference 2.0 in Philippine setting that sees a valuable contribution that could boost academic libraries  ...  David and her reference librarian, Mr. Fernan Dizon, and the reference team and information assistant of the De La Salle University Library, headed by Director Ms. Ana Maria B.  ...  ACKNOWLEDGMENT The authors would like to express their gratitude to the UP Diliman University Librarian Ms. Salvacion M. Arlante, Ateneo de Manila University Rizal Library Director Ms. Lourdes T.  ... 
doi:10.1108/07419051211223426 fatcat:u7bdwul6qzfzlkeftaplf5cnza

Do Virtual Reference Librarians Dream of Digital Reference Questions?: A Qualitative and Quantitative Analysis of Email and Chat Reference

Ian J. Lee
2004 Australian Academic and Research Libraries  
Virtual reference in an Australian academic library was examined using qualitative and quantitative analyses of email and chat transcripts.  ...  Email and chat show similar usage rates when hours of availability are taken into account. Chat enquiries tended to have higher proportions of research and reference enquiries.  ...  Acknowledgements My thanks to Dr Paul Genoni for supervision and comment on this research and the staff of Murdoch University Library for their support and encouragement.  ... 
doi:10.1080/00048623.2004.10755262 fatcat:nntwbfcvrrefpcgj3gk5yj3kge

Collaborative Real-time Digital Reference Services in Academic Libraries

Shiao-Feng Su
2004 Journal of Library and Information Studies  
The real-time digital reference service is valued by most academic librarians in United States.  ...  To make the collaborative real-time digital reference service viable in academic library service, the libraries need to understand the information seeking behavior of potential users and to train the staff  ...  Reference Librarians Experiences and Attitudes. Journal of the American Society for Information Science and Technology, 53:7 (2002): 549-66.  ... 
doaj:fe181ce5ab20492baeb493a582785b37 fatcat:krhbkzboabfcdpnkltchx47inm

Book Review: Digital Humanities in the Library: Challenges and Opportunities for Subject Specialists

Francesca Giannetti
2016 Reference and user services quarterly  
Abundant literature explores the nexus between academic libraries and digital humanities research and teaching, including major reports by CLIR, Ithaka S+R and OCLC, yet many aspects of the library's role  ...  in digital scholarship.  ...  (157), frustrations stemming from high expectations (159), and rampant impostor syndrome among librarians that is, in the end, not especially justified, as librarians often have more experience than teaching  ... 
doi:10.5860/rusq.55n3.244c fatcat:4rjotnc4wrddjcuip3kxfdxsw4

Digital reference services: a snapshot of the current practices in Scottish libraries

Gobinda Chowdhury, Simone Margariti
2004 Library Review  
Attempts to promote digital reference and digital resources in Scotland Because DRS need digital reference materials to support the online reference interview, it is worth noting some of the projects that  ...  Janes (2002) argued that libraries have been providing DRS for a few years and they should move on from experimenting to defining new services.  ... 
doi:10.1108/00242530410514793 fatcat:dpbkb77t6fatha57agha2wxtaq

INFORMATION MANAGEMENT AND MEDIATION IN A DIGITAL REFERENCE SERVICE FOCUSED IN SOCIAL SCIENCES

María Cecilia Corda
1969 Brazilian Journal of Information Science  
This paper investigates the current relationship between information management and information mediation along with the digital reference service through a case study which took place in an academic library  ...  The concept of information mediation is herein analyzed, since a conceptual examination provides elements that will help people to comprehend and evaluate the concerned service.  ...  The digital reference is a professional, telematic and electronic service".  ... 
doi:10.36311/1981-1640.2012.v6n2.06.p84 fatcat:qafenpkuybb3thcwga4von5nea

Sources: Student Guide to Research in the Digital Age: How to Locate and Evaluate Information Sources

Bernadette A. Lear
2007 Reference and user services quarterly  
Professional Materials proaching the subject matter that, librarian-like, helps organize the information for future use.  ...  Saricks' s book helps to mitigate that effect and offers a practical method for bringing together patron and product, something we should all take advantage of in this era of questioning the relevance  ...  -Margie Ruppel, Reference and Interlibrary Loan Librarian, University of Southern Indiana, Evansville Student Guide to Research in the Digital Age: How to Locate and Evaluate Information Sources.  ... 
doi:10.5860/rusq.46n3.107 fatcat:cswfnjisfngd3pmndok7lauvze

The World of Charles J. Kappler: A Digital Portrait

Charles D. Bernholz, Robert J. Weiner
2009 Legal Reference Services Quarterly  
A digital Web site has been developed to present lesser known aspects of his personal and professional life.  ...  Kappler (1868 -1946 is known almost exclusively for his Indian Affairs: Laws and Treaties compilation, yet his life and his career were much fuller.  ...  ACKNOWLEDGEMENTS We thank Laura Weakly and Karin Dalziel of the Center for Digital Research in the Humanities for their editorial and design expertise in the creation of this electronic resource.  ... 
doi:10.1080/02703190802701099 fatcat:jrmn5hf7rfamjduhchlempqwue

Improving Digital Publishing of Legal Scholarship

Benjamin J. Keele
2015 Legal Reference Services Quarterly  
With persistence, though, editors, librarians, and support staff can find tools and processes for conversion that work for them.  ...  FIGURE 10 10 The reference list from an article in Advance in Bioinformatics. Under "Linked References," the first reference includes a link to the cited article using a DOI.  ... 
doi:10.1080/0270319x.2015.1038143 fatcat:3zuqgauhkrao3dzcjq32renkge

Costing Reference

Melissa Gross, Charles R. McClure, R. David Lankes
2006 The Reference librarian  
The Assessing Quality in Digital Reference project is a first step toward understanding the cost of digital reference services in libraries.  ...  as a percent of the total reference budget, and the cost of reference as a percent of the total library or organizational budget.  ...  ACKNOWLEDGEMENTS Research for this paper was performed as part of the Assessing Quality in Digital Reference Services conducted by the Information Institute of Syracuse at Syracuse University and the Information  ... 
doi:10.1300/j120v46n95_11 fatcat:buuu7ksyfvcmfbxl24fcyzvs5u

Academic reference librarians

Dianne Cmor
2010 Library Management  
Design/Methodology/Approach: Connections between the work of academic reference librarians and the work of public, special, school, law and medical librarians are drawn.  ...  Purpose: The purpose of this viewpoint paper is to consider how academic reference librarians might be guided by non-academic librarians as their roles shift and/or expand in a many different directions  ...  access teams, systems librarians teaming with special collections librarians in digitizing treasures.  ... 
doi:10.1108/01435121011093388 fatcat:2dyu7pwo6rdavfphn333cohxqm

Reference Transaction Handoffs

Nora Wikoff
2008 Reference and user services quarterly  
He served as my thesis advisor and has been immensely supportive throughout the preparation of this article.  ...  ACknoWLEDGEMEnTS I would like to thank Jeffrey Pomerantz, Associate Professor, School of Information and Library Science, University of North Carolina at Chapel Hill.  ...  Conversely, only 32.9 percent supported digital reference for detailed research questions, and 46.2 percent believed these questions would be poorly served by digital reference. 13 As librarians experiment  ... 
doi:10.5860/rusq.47n3.230 fatcat:vg7dav5ygzh3nnkjtc3vt7ozsi

Best Reference Practices are Not Observed in Telephone Ready Reference Services

Julie McKenna
2008 Evidence Based Library and Information Practice  
Other notes were kept to describe other respondent behaviors and attitudes demonstrated during the transaction. Main Results – 93.6% of the answers to the 125 reference questions were correct.  ...  • For a digital database – the database title and the title and year of the specific item (author, publisher, page number not required). • For a print resource – the title and year (author, edition, page  ...  This experience is generally reflective of the approach in many libraries and worthy of note and attention.  ... 
doi:10.18438/b89k59 fatcat:crxd5n6pkbdq3cevttg2sh2mdi
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