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Designing service systems by bridging the "front stage" and "back stage"

Robert J. Glushko, Lindsay Tabas
2009 Information Systems and E-Business Management  
This emphasis discounts the contribution of the activities in the "back stage" of the service value chain where materials or information needed by the front stage are processed.  ...  We need new concepts and methods in service design that recognize how back stage information and processes can improve the front stage experience.  ...  the original author(s) and source are credited.  ... 
doi:10.1007/s10257-008-0106-0 fatcat:mmyyvogogjhu7ic74y7gcfs7gi

Bridging the "Front Stage" and "Back Stage" in Service System Design

Robert J. Glushko, Lindsay Tabas
2008 Proceedings of the 41st Annual Hawaii International Conference on System Sciences (HICSS 2008)  
and other activities that precede it to make it possible: The front stage represents the interaction the customer or service consumer has with the service The back stage is the part of the service value  ...  The Front Stage / Back Stage Distinction A focus on the service encounter implies a sharp distinction between the interactions between the customer and provider that are part of the service encounter  ...  Contrasting Design Goals Resolving the Tension: Bridging the Back Stage and Front Stage The tensions between the back stage front stage are not intrinsic and unavoidable; they are just a consequence  ... 
doi:10.1109/hicss.2008.77 dblp:conf/hicss/GlushkoT08 fatcat:7jyg3qmpf5d6lpjv6ehmb4qvtm

Incomprehension, dependency, and distrust in the presentation of fixed asset figures: Front stage dramaturgy

Eka Findi Tresnawati, Ali Djamhuri, Ari Kamayanti
2017 The Indonesian Accounting Review  
A thorough research review was conducted on the front stage. In some scenes, the actors performed intimidation when forcing other actors to present the asset data instantly.  ...  Impression management techniques were used entirely by the actors to show the desired self-image, at certain time and in cer-tain circumstances.  ...  Stage Stage, in dramaturgy by Goffman, is divided into front stage and back stage. Front stage is the part that appears directly in front of audiences.  ... 
doi:10.14414/tiar.v6i1.849 fatcat:gqr2juaaifh7hj3egxmedfqxju

Research of Control Strategy on DC Side of Hybrid Energy Storage in Micro Grid

Tieyan Zhangi, Di Bai, Zheng Yang, Zhibin Long, Baiyu Gao
2016 International Journal of Grid and Distributed Computing  
Hybrid energy storage integrates the respective advantages of storage battery and supercapacitor to have improved the performance of energy storage system.  ...  The uncertainty and fluctuation brought by distributed type of intermittent power generation in micro grid bring huge challenges to power quality of micro grid in isolating operation and power control  ...  Acknowledgments The project is sponsored by Shenyang Bureau of Science and Technology with project number at: F14-231-1-21.  ... 
doi:10.14257/ijgdc.2016.9.9.28 fatcat:3qn2xpzaynhv5cl6pha2avo66y

Learning from Traditional Dynamic Arts: Elements for Interaction Design

Yu Zhang, Jing Gu, Jun Hu, Joep Frens, Mathias Funk, Kai Kang, Qi Dong, Yuanyuan Wang, Feng Wang, Matthias Rauterberg
2013 2013 International Conference on Culture and Computing  
We show an example how these elements can be utilized by designers in a projection-mapping installation to generate concepts for interactions and experiences in public spaces.  ...  This paper attempts to identify the elements in traditional dynamic art forms that could contribute to the design of interactive public art installations.  ...  During the interactive process, the participant is moving from her office (back stage) to the corridor (front stage).  ... 
doi:10.1109/culturecomputing.2013.48 dblp:conf/culture/ZhangGHFFKDWWR13 fatcat:jjr7t2jcajcthixrdzm4f2gc4y

Design For Service Innovation

Harry Katzan, Jr.
2015 Journal of Service Science  
The subject has not been accorded the attention it deserves, because of inadequate professional and academic attention to services, in general, and service design, in particular.  ...  Effective service innovation is based on differential economics through service delivery that supplies better services as seen by the customer.  ...  An interaction is a bridge between the front stage and the back stage that normally assumes either of the following forms: person-to-person services, technologyenhanced person-to-person services, self-service  ... 
doi:10.19030/jss.v8i1.9517 fatcat:rms4n44gdngn5hw5rxhqxx6sxy

The student, the private and the professional role: Students' social media use

Pernilla Josefsson, Stefan Hrastinski, Daniel Pargman, Teresa C. Pargman
2015 Education and Information Technologies : Official Journal of the IFIP technical committee on Education  
Implications of social media for use in higher education are described through the analysis of three roles as performed by the individual: the student role in educational settings, the professional role  ...  for career-building, and the private role.  ...  The back stage is described as a place where the illusions and impressions (for the front stage) are intentionally and openly constructed (Goffman 1959) .  ... 
doi:10.1007/s10639-015-9403-7 fatcat:bufd3km6cffb7j7pnffzdgp5b4

A Commentary on the Sphere of Neo-Liberalism and Youth

Jordan Kozuska
2020 Canadian journal of family and youth  
It pushes the boundaries of rhetoric by discussing the relationship between political forces and the privatization of the system, how the economic aspect of neoliberalism is killing all chances that youth  ...  It provides the opportunity to break through the part-time service sector that is so well known by young people as it is their current means to an end.  ...  stating Kozuska that we assume roles characterized by front stage and back stage selves.  ... 
doi:10.29173/cjfy29516 fatcat:hriaqrw7oneeniyqo3d2bsfqna

Narratives Of Possibility: Adolescent Girls Constructing And Negotiating Front And Back Stage Identities Through Blogs NARRATIVES OF POSSIBILITY: ADOLESCENT GIRLS CONSTRUCTING AND NEGOTIATING FRONT AND BACK STAGE IDENTITIES THROUGH BLOGS

Kattie Hogan, Kattie Dissertation
2012 unpublished
chapter highlighted the case studies of Ryann and Casey who negotiated their identities by moving back stage identities front stage.  ...  This chapter highlights the ways two girls, Bella and Scarlet, transformed their social identities by shifting aspects of their identity from front stage to back stage.  ... 

Before the Spectacle: Shaping Gender and Class in Beirut's Beauty Salons

Eugenia Lollini
2019 Oregon Undergraduate Research Journal  
Contemporary discourses on the popularity of beauty work and nightlife consumption in Beirut are often explained by the reaction to the Lebanese Civil War, and by postmodern, individualistic attitudes  ...  ABSTRACT "Beirut, in the words of one designer, is like a third world city that's put on some makeup" writes Rima Suqi in the New York Times (2016).  ...  By "preparing their beauty" in the back stage and displaying a "fully-polished look" in the front stage, they increased their (and their family's) potential for social mobility and marriage prospects.  ... 
doi:10.5399/uo/ourj.14.1.4 fatcat:htutr5tvd5hkpfh3xvsjmy233e

Power Electronic Transformer Control Technology Based on DSP

Shichao Cao, Nan Li, Na Yu
2018 Chemical Engineering Transactions  
With two-stage cascaded power electronic transformer as study case, the H-bridge grid parallel is used to analyze the control conditions of the back stage inverter, prime and intermediate separator.  ...  It is found by experimental simulation analysis that the H-bridge parallel method proposed in this study has a certain applicability and can play a useful control effect on power electronic transformer  ...  As mentioned above, the intermediate isolator stage rear-mounted the H-bridge only provides the energy for the back stage inverter.  ... 
doi:10.3303/cet1866211 doaj:47b3285e37b7474394b416bed0c9039e fatcat:26t2vsmumfh2bmneuslb5nbr2a

Staging collaborative design and innovation - an introduction [chapter]

Jens Dorland, Dominique Vinck
2020 Staging Collaborative Design and Innovation  
Staging collaborative design and innovation proposes the concept of staging as a relevant tool and sensitizing device for the planning and facilitation of design and innovation activities by offering a  ...  The book is a response to the increasingly complex challenges new types of professionals such as design engineers as well as urban planners or technology managers are facing designing products, services  ...  They also inspire and frame front-stage activities while bridging the gap to the conceptualization of solutions. This framework enhances our understanding of the design process.  ... 
doi:10.4337/9781839103438.00009 fatcat:yxvcwyhc2jh2ze6h6q6y2cvuva

Study on Parallel Current Sharing Technology of Power Module in DC Charging Pile for Electric Vehicle

Shuxuan Song, Weifeng Zhang, Zhengjun Jin, Tao Feng, Feng Wang
2021 DEStech Transactions on Materials Science and Engineering  
and affecting the service life of the charging pile.  ...  In this paper, the isolated full-bridge DC/DC converter is taken as the power module topology, and the parallel current-sharing technology is studied.  ...  The charging module of the DC charging pile is mainly constructed by the front-stage rectifier part and the back-stage DC/DC converter part.  ... 
doi:10.12783/dtmse/ameme2020/35578 fatcat:uiq6dvgjxvfbleh3iwm4ua546m

A multi-level-governance response to the Covid-19 crisis in public transport

Fabio Hirschhorn
2021 Transport Policy  
To agree on a financial rescue package, these actors engage in front-stage and back-stage political interactions, constrained and enabled by formal and informal governance structures and practices.  ...  Despite being triggered by a major exogenous shock, the policy response to the crisis was driven mainly by endogenous forces; the decision-making mechanism remained the same and the network of actors did  ...  Additionally, van Tatenhof et al. (2006) suggest that the formal and informal interactions can be either front-stage or back-stage.  ... 
doi:10.1016/j.tranpol.2021.08.007 pmid:35719294 pmcid:PMC9188819 fatcat:geaiyutbkrdbdmwm7zdolvnyem

Conceptualizing smart service systems

Daniel Beverungen, Oliver Müller, Martin Matzner, Jan Mendling, Jan vom Brocke
2017 Electronic Markets  
We discuss the implications that the introduction of smart service systems have for foundational concepts of service science and conclude that smart service systems are characterized by technology-mediated  ...  These "smart products", which enable the co-creation of "smart service" that is based on monitoring, optimization, remote control, and autonomous adaptation of products, profoundly transform service systems  ...  to assign them either to the front stage or the back stage of a smart service system.  ... 
doi:10.1007/s12525-017-0270-5 fatcat:zr5rgzu77rdntmznzfztvpmowu
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