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Design and management of business models and processes in services science

Yves Pigneur, Hannes Werthner
2008 Information Systems and E-Business Management  
Consequently, this special issue focuses on the latter, on the design and modeling of services on the business level, on strategy, business models and business process models.  ...  We think that-thanks to all of them-this special issue of Information Systems and e-Business Management represents a valuable contribution to the emerging field of Services Science.  ... 
doi:10.1007/s10257-008-0078-0 fatcat:35engljd7rerfk5kwyfb7piqwu

A Study On A Generic Development Process For The Bpm+Soa Design And Implementation

Toshimi Munehira
2011 Zenodo  
It is common knowledge that to design an SOA system we have to adopt the top-down approach, but in reality silo systems are being made, so these companies cannot reuse newly designed services, and cannot  ...  In order to optimize annual IT spending and to reduce the complexity of an entire system architecture, SOA trials have been started.  ...  Service Designer Business Process Analysis Model Process Design Model Service Design Model SOA Infrastructure Architecture Design Describe the entire architecture of SOA components and  ... 
doi:10.5281/zenodo.1329236 fatcat:7wodeplf45elzgiyj2j7a6cgtu

Moving from a Product-Based Economy to a Service-Based Economy for a More Sustainable Future [chapter]

Ioannis Bellos, Mark Ferguson
2016 Sustainable Supply Chains  
Services), INFORMS 2014 (Green Business Models and Strategies), POMS 2014 (Innovation in Service Design and Development, Servicizing and Green Business Models), POMS 2013 (New Service Design and Development  ...  Certificate, 2011 Professional Activities and Service Reviewer Service -Referee for Management Science, Manufacturing and Service Operations Management, Production and Operations Management, Journal of  ... 
doi:10.1007/978-3-319-29791-0_16 fatcat:xd4mj2uqefgjlcbo3g7hilo6ce

Analytical, computational and conceptual modeling in service science and systems

Haluk Demirkan, Daniel Dolk
2012 Information Systems and E-Business Management  
In this article, we discuss service science and systems, and provide a conceptual view of the service ecosystem in the context of analytical, computational and conceptual modeling.  ...  As service scientists, our ultimate goal should be to develop and provide a science-based approach to the dynamic, scalable, secure, and knowledge-driven design and development of service ecosystems, while  ...  This special issue of the Information Systems and e-Business Management attracted state-of-the-art research submissions that investigate new model design and management ideas related to service-science  ... 
doi:10.1007/s10257-012-0189-5 fatcat:gdk77v5if5hvvesszznjugmlda

SSME Curricula: An Overview

Gianmario Motta, Thiago Barroero, Giovanni Pignatelli
2012 Physics Procedia  
Graduate service engineers are designers of IT-enabled services who know how to analyze and design business service chains and to identify, customize and integrate appropriate IT modules.  ...  Services Science (SSME) is a reality. After the 2006 manifesto published by Communications of ACM several universities are launching SSME curricula.  ...  Web services modelling includes web services standards and technologies as well as business process modelling.  ... 
doi:10.1016/j.phpro.2012.05.056 fatcat:rd2agg4m2vcdtmjx5y6in3mu3y

Higher Education Curricula for Services Science

Gianmario Motta, Thiago Barroero, Giovanni Pignatelli
2011 2011 International Conference on Computer and Management (CAMAN)  
First in Europe, it integrates a strong background on enterprise systems with a practice of a model driven approach to the design and implementation of business processes and related IT services.  ...  A key of Services Sciences and/or Services Engineering curricula is the overlap between a service oriented concept of IT and the organizational analysis of business processes.  ...  Business Process Modeling, Service Engineering and Quality Management 4. Strategic Management, Service Marketing and Enterprise Systems 5.  ... 
doi:10.1109/caman.2011.5778843 fatcat:nqjrud76srg5ldmvslf755rmwu

An IT Service Engineering and Management Framework (ITS-EMF)

Manuel Mora, Rory O'Connor, Mahesh S. Raisinghani, Jorge Macías-Luévano, Ovsei Gelman
2011 International Journal of Service Science Management Engineering and Technology  
It concludes with the implications, both academic and practical, for engineering and managing IT services in business organizations.  ...  conceptual links between service constructs used in business services and IT and ITSE services layers.  ...  ACKNOWLEDGMENTS This research was supported by the Autonomous University of Aguascalientes (Project PIINF-08-2), the Science and Technology Mexican Council (CONACYT) (Project P49135-Y), and the PROMEP  ... 
doi:10.4018/jssmet.2011040101 fatcat:hrwbdc4cozgodl3zavmkd4md4a

Service Systems Engineering: Emerging Skills and Tools

Ricardo Pineda, Amit Lopes, Bill Tseng, Oscar H. Salcedo
2012 Procedia Computer Science  
This growth in Service has also become a global phenomenon and this has brought much needed attention to Service Science and Service Systems Engineering (SSE).  ...  This concept is illustrated in the form of an internet manufacturing laboratory where design, fabrication, IT, and other supporting tools are integrated to rapidly fabricate complex 3D prototype models  ...  However, the explosive growth of the World Wide Web and advances in computer science, ICT, and Business Processes Management (BPM) through "social networking" has mandated the transition to closely inter-related  ... 
doi:10.1016/j.procs.2012.01.081 fatcat:cd2w22gqbfcyvmjbegp6525itm

Improving Internal Communication Management in SMEs: Two Case Studies in Service Design

Tuomo Eskelinen, Mervi Rajahonka, Kaija Villman, Ulla Santti
2017 Technology Innovation Management Review  
We claim that business model tools can be used in a service design process.  ...  How can service design tools and processes, such as participative business model techniques, be used in the identification of communication management problems and solutions inside SMEs?  ... 
doi:10.22215/timreview/1081 fatcat:3uluyfckrbfxziry6ddqu6dazq

Special issue on business process lifecycle: design, deployment, operation and evaluation

Selmin Nurcan, Rainer Schmidt, Ilia Bider, Gil Regev
2011 Journal of Software: Evolution and Process  
Her research activities include enterprise modelling, business process management, enterprise architecture and business/IS alignment, change modelling, business process (re) engineering and IS engineering  ...  She has been a guest editor of a number of journal special issues related to business process modelling, development and support, and to enterprise and information systems modelling.  ...  He has a PhD and an engineering degree in Computer Science. His current research areas are service science, business process management, social software and the integration of these themes.  ... 
doi:10.1002/smr.559 fatcat:554ij5zyzrhyzobxetjiehgqli

Identifying Effective Determinants of New Service Design and Development Process in Service Organizations

Abbass Dinarvandi, Mohammad Reza Meigounpoory
2013 International Journal of Academic Research in Business and Social Sciences  
new service design and development process in Iranian private bank systems.  ...  New Service design and Development (NSD) process providing the lower cost and higher benefit methods for creation of competitive advantage in global banking systems.  ...  of service process design of service Algorithm 12 Design of service delivery 11 Design of Process and 8 International Journal of Academic Research in Business and Social Sciences November  ... 
doi:10.6007/ijarbss/v3-i11/340 fatcat:vzqjbbjl5bbzznvfeuedsgi4di

Towards a methodological framework for designing a KaaS system

Eng K. Chew
2011 2011 International Conference on Computer Science and Service System (CSSS)  
Based on this KaaS model, using the principles of business model and service science, the paper proposes a representative classification KaaS business model types as well as a preliminary macro-methodological  ...  on the 'choke-point' in the value net which 'locks in' its customers and value partners while 'locking-out' potential or real competitors.  ...  From the above business model constructs, service science principles and the KaaS model in Figure 1 , we propose a classification scheme for classifying the various types of KaaS in terms of the business  ... 
doi:10.1109/csss.2011.5975059 fatcat:fn5xv6x7rfbe3cqyxilcacbw6y

Training New Professionals in Service Engineering: Towards a Transdisciplinary Curriculum for Sustainable Businesses

Esperanza Marcos, Valeria De Castro, María-Luz Martín-Peña, Juan Manuel Vara
2020 Sustainability  
It is a transdisciplinary field that integrates aspects of business management, along with information and communication technologies and engineering, and social sciences, in addition to providing the  ...  The appearance of service science, management, and engineering (SSME) has led to a significant advance as regards understanding the skills required by a service professional.  ...  Acknowledgments: We would also like to thank all the participants in this project: the experts from IBM Spain  ... 
doi:10.3390/su12198289 fatcat:vdsiph7uljawtdkcz5u6hljxsi

A Framework for Design Research in the Service Science Discipline

Jörg Becker, Daniel Beverungen, Ralf Knackstedt, Martin Matzner, Oliver Müller, Jens Pöppelbuß
2009 Americas Conference on Information Systems  
The emerging discipline of Service Science Management and Engineering (SSME) apart from developing theories strives to build and evaluate IT artifacts of utility for the service economy.  ...  To counter this deficiency, we present a research framework for design research in the service science discipline.  ...  A Framework for Design Research in Service Science Proceedings of the Fifteenth Americas Conference on Information Systems, San Francisco, California August 6 th -9 th 2009  ... 
dblp:conf/amcis/BeckerBKMMP09 fatcat:wiqdqw5pg5e4bn7lzvmfwao3jq

Smart Data as a Service

Thang Le Dinh, Nguyen Anh Khoa Dam, G. Di Marzo-Serugendo, M. Drăgoicea, J. Ralyté
2021 ITM Web of Conferences  
In other words, the model can be used for designing a smart service system based on the perspective of service science that can manage and deliver smart data as a service.  ...  Smart data are defined as the data gathered and processed that can be used to create new insights for smart solutions to support business strategies.  ...  Conclusion This paper proposes a conceptual model for designing a smart service system based on the perspective of service science that can manage and deliver smart data as a service.  ... 
doi:10.1051/itmconf/20213803001 fatcat:dfj5hgc73vhbdc2muknb37l33q
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