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Mining detailed information from the description for App functions comparison

Huaxiao Liu, Xinglong Yin, Shanshan Song, Shanquan Gao, Mengxi Zhang
2021 IET Software  
The results reveal that the proposed method can mine the features with detailed information from descriptions and integrate them effectively and also can assist developers to compare with other competitors  ...  However, although there have been some methods that can be applied to extract the features from App descriptions to achieve this purpose to some extent, the features they obtained do not cover the details  ...  the two following aspects: | Competitor analysis Competitor analysis focusses on comparing a product with existing products in the market before development, and the existing methods can find the competitor  ... 
doi:10.1049/sfw2.12042 fatcat:gc4idj4ld5cx5axohdmuixoptu

Customer Relationship Management on Customer Satisfaction

2012 International Journal of Scientific Research  
This study is carried out on 100 customers of banks of Sahiwal division of Pakistan to find out the impact of customer relationship management and customer satisfaction.  ...  Today one of the approaches which are creating drone in banking sector is customer relationship management. Relationships have different types and have different meanings.  ...  Data Analysis Method: To measure the sample characteristics, mean, median, mode and standard deviation were used.  ... 
doi:10.15373/22778179/apr2014/240 fatcat:anbbabtemva5zfe5b7huianuqa

Are Loyal Customers Profitable? Customer Satisfaction, Customer (Action) Loyalty and Customer Profitability at the Individual Level

Øyvind Helgesen
2006 Journal of Marketing Management  
The customers of the Norwegian exporters of klipfish and frozen products/filets have good know-ledge of these products. Besides, the products may be perceived as generics.  ...  based costing (the «hierarchy-method»).  ... 
doi:10.1362/026725706776861226 fatcat:bpxbpcg3azb5lbvsqhe2zb5chm

Semantics between customers and providers: The relation between product descriptions, reviews, and customer satisfaction in E-commerce [article]

Carlos A. Rodriguez-Diaz, Sergio Jimenez, Daniel Bejarano, Julio A. Bernal-Chávez, Alexander Gelbukh
2022 arXiv   pre-print
However, the language customers use may vary from the language vendors use on their e-commerce websites and product descriptions.  ...  We present a novel approach to measure this potential lexical-semantic gap for various e-commerce domains using an information-theoretical approach based on a large corpus of user reviews and product descriptions  ...  The rest of the article is organized as follows: In Section 2, we present a review of some related work to the analysis of product reviews and descriptions, and their relationship to customer satisfaction  ... 
arXiv:2203.16489v1 fatcat:apo3ugdfmjbmziocp6eg3mn4bu

Customer Experience Marketing (CEM), Customer Satisfaction and Customer Trust Affects Customer Loyalty: A Study on Star Hotels in Jakarta Province

Dewi Trini, M. Noor Salim
2018 Business Management and Strategy  
This study employs a causal and descriptive research using a survey research method.  ...  The sample used is 200 respondents that were obtained from the star hotels' guests in Jakarta.  ...  Literature Review Based on the results of a descriptive study by Campos and Marodin (2012) , customers show that 86% of customers dare to pay more just to get a memorable experience.  ... 
doi:10.5296/bms.v9i2.13615 fatcat:huhthmmzm5hf3cmdfitsbtlsxq

Electronic Customer Relationship Management, Customer Satisfaction, and Customer Loyalty: A Comprehensive Review Study

Seyed Hossein Nikou, Harihodin Bin Selamat, Rasimah Che Mohd Yusoff, Mohsen Malekalketab Khiabani
2016 International Journal of Management and Economics Invention  
The major purpose of current study is to review relevant studies of which have been conducted on determination of E-CRM on customer satisfaction and loyalty of customer.  ...  Electronic customer relationship management (E-CRM) is the implementation of E-technology or internet-based technology in order to attain customer relationship management (CRM) objectives.  ...  A quantitative approach based on descriptive-measuring method was employed to carry out the study. In order to collect the data, two methods were used including: library method and field method.  ... 
doi:10.18535/ijmei/v2i12.02 fatcat:cf4dlx7475b2pgszz7kayar7d4

Customer Relationship Management and Customer Retention in Jordanian Bank

Mohammad Fayez Qasem, Mohammed Abdallah Abukhadijeh, Mohammad "Abd Alaffo" Aladham
2016 International Business Research  
In order to collect the data of study the researchers designed a survey, the sample was collected from (405) customers of Jordanian banks' as respondents for the research questionnaire in 2016, by using  ...  The statistical results provide evidence on the significant positive relationship between CRM Activities and Attitudes of bank's customers. the significant analysis revealed that there is a significant  ...  While lemon et al, (2002) defined customer satisfaction as comparing the expectations of the customers of the product before purchasing with the results obtained after purchasing the product.  ... 
doi:10.5539/ibr.v9n9p41 fatcat:qp55i2binfccpi5xzmy7k5kezi

Customer segments based on customer account profitability

Øyvind Helgesen
2006 Journal of Targeting, Measurement and Analysis for Marketing  
Acknowledgments The author thanks two anonymous reviewers for their thoughtful comments on an earlier version of this article.  ...  Customer matrices from the final period of analysis should be compared with corresponding matrices from earlier periods. In this way, migration patterns of customers can be identified.  ...  Each product market has many participants, both on the buyer side and the seller side. The products offered may be perceived as generic.  ... 
doi:10.1057/palgrave.jt.5740183 fatcat:zw4hxywpgfgslnldb5ivpzc76i

Customer Satisfaction on Barista Service

Wim J Winowatan Winowatan, I Putu Suarta, Murdiani Sukarana
2021 Journal of Asian Multicultural Research for Economy and Management Study  
The method in this study is qualitative using a descriptive approach. The method of data collection in this study was done through observation, interviews with a list of questions and documentation.  ...  The existence of the Barista and the services available at the cafe only provide coffee based on the needs of consumers or guests and there is still a lack of availability of very limited and expensive  ...  Based on the description that has been described about customer satisfaction, it can be concluded that customer satisfaction with barista services is generally satisfied with service.  ... 
doi:10.47616/jamrems.v2i4.182 fatcat:iawhdo7b4zgudoxqqaoif6lr4q

Sentiment Analysis on Customer Responses [article]

Antony Samuels, John Mcgonical
2020 arXiv   pre-print
Data used in this study are online product reviews collected from We performed a comparative sentiment analysis of retrieved reviews.  ...  We present a customer feedback reviews on product, where we utilize opinion mining, text mining and sentiments, which has affected the surrounded world by changing their opinion on a specific product.  ...  the customers about a purchasing of a particular product or topic.  ... 
arXiv:2007.02237v1 fatcat:3hvln247hbhjzm4eyfjzm4y4re

Moving architectural description from under the technology lamppost

Nenad Medvidovic, Eric M. Dashofy, Richard N. Taylor
2007 Information and Software Technology  
The Unified Modeling Language (UML) has gained popularity and wide adoption, and many of the ADLs we studied have been pushed into obscurity.  ...  In 2000, we published an extensive study of existing software architecture description languages (ADLs), which has served as a useful reference to software architecture researchers and practitioners.  ...  The authors also wish to express their appreciation to the numerous helpful comments and suggestions made by the anonymous reviewers.  ... 
doi:10.1016/j.infsof.2006.08.006 fatcat:r2ckqo3gubgg3hkkgdjvqla3m4

Analysis of Market-Based Approach on the Customer Value and Customer Satisfaction and Its Implication on Customer Loyalty of Organic Products in Indonesia

Hasnelly, Eddy Yusuf
2012 Procedia - Social and Behavioral Sciences  
Methods of data analysis used to test the hypothesis is path analysis.  ...  The result of the review obtained from the research objectives above are expected to make an approach which is applicable in solving the problems faced by companies, especially the organic products companies  ...  Resuts descriptive analysis of data obtained from these respondents.  ... 
doi:10.1016/j.sbspro.2012.03.165 fatcat:4zurzdeemraj3ba6i4zbec4q6u

The Effect of Customer Experience and Customer Engagement Through Customer Loyalty on Sales Revenue Achievement at PT United Tractors

Andrie Permadi, Sukardi Silalahi
2021 Emerging Markets : Business and Management Studies Journal  
The number of respondents involved in this study were 200 respondents, all respondents were United Tractors consumers who had purchased products and services from PT United Tractors.  ...  Research data were analyzed using SEM (Structural Equation Modeling) analysis strategy with the help of SPSS and AMOS programs and the results of the analysis in this study also show that customer loyalty  ...  Based on the results of descriptive analysis in this study, the following is a description of the characteristics of the respondents based on gender, age, education level, last In SEM analysis, the coefficient  ... 
doi:10.33555/embm.v9i1.194 fatcat:w7ruqchsjfh3ha5oyovqvxhi5q

An Overview of Sensory Characterization Techniques: From Classical Descriptive Analysis to the Emergence of Novel Profiling Methods

Catarina Marques, Elisete Correia, Lia-Tânia Dinis, Alice Vilela
2022 Foods  
The authors of this paper critically review sensory techniques from classical descriptive analysis to the emergence of novel profiling methods.  ...  Sensory science provides objective information about the consumer understanding of a product, the acceptance or rejection of stimuli, and the description of the emotions evoked.  ...  for Science and Technology (UI/BD/150728/2020), under the Doctoral Program "Agricultural Production Chains-from fork to farm" (PD/00122/2012) and from the European Social Funds and the Regional Operational  ... 
doi:10.3390/foods11030255 pmid:35159407 pmcid:PMC8834440 fatcat:n777pbmn25efnkv2phwt3lthra

Effect of customer loyalty program on customer satisfaction and its impact on customer loyalty

Salihah Khairawati
2019 International Journal of Research In Business and Social Science  
The aim of this research is to examine the effect of the customer loyalty program on customer satisfaction and its impact on customer loyalty.  ...  For a company, customer loyalty will guarantee the company's income to be constantly optimal. The research is conducted using the survey method involving 110 customers and 100 feasible data used.  ...  The customer satisfaction can be measured through various methods. One of them is by measuring the customer expectation compared with the benefit and cost (Mouri, 2005) .  ... 
doi:10.20525/ijrbs.v9i1.603 fatcat:zhbs3n5btncbpldxlhkuejuetu
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