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How Delightful is Indian Wellness Tourism? A Netnographic Study

Dibya MİSHRA, Rajeev PANDA
2021 Advances in Hospitality and Tourism Research  
The growing number of wellness care facilities in India has raised concern over the service quality that is being provided to the tourists.  ...  This research targets to explore the dimensions of wellness tourism service quality based on customers' quality perception.  ...  Our study is in line with those of Choi and Chu (2001) in which they identified staff behaviour, service delivery, quality of accommodation, and overall value to be the most critical factors influencing  ... 
doi:10.30519/ahtr.784232 fatcat:vl7gq7hytrhj7aokn7oopzet4i

Interactive E-Government

Stuart J. Barnes, Richard Vidgen
2007 International Journal of Electronic Government Research  
The Web services examined in this research include transaction-based interaction via the submission of self-assessed tax returns.  ...  The paper also includes a comparison of the conclusions of this research with the developments made by Inland Revenue (independently of this study) and launched in an enhanced Web site in the second half  ...  The findings of this research demonstrate the early difficulties experienced by one government department in establishing an online, interactive e-government service.  ... 
doi:10.4018/jegr.2007010102 fatcat:m2e25knurfghtfmngberkmd6ti

E-participation adoption models research in the last 17 years: A weight and meta-analytical review

Mijail Naranjo Zolotov, Tiago Oliveira, Sven Casteleyn
2018 Computers in Human Behavior  
The article provides a wide view of the performance of the 483 relationships used in research models to study e-participation, which may allow researchers to identify trends, and highlights issues in the  ...  A total of 60 studies were used for the weight and meta-analysis. We identify the 'best' and 'promising' predictors used in research models to study e-participation.  ...  Acknowledgment The authors gratefully acknowledge the support of Geoinformatics: Enabling Open Cities ( Appendix. Merging of variable names.  ... 
doi:10.1016/j.chb.2017.12.031 fatcat:w3rol3ndxjf57m2gjejyce3c3i

International Business Research, Vol.2, No.1, January 2009

Editor IBR
2009 International Business Research  
programme in order to change the face of Oldham and to cement the borough's position in the drive for economic development.  ...  The borough has strategically aligned itself with the Northern Way agenda (ie, the development of a significant national contribution in the Northwest of England) and the fifteen year Housing Market Renewal  ...  SERVQUAL was modified in the present study to reflect the nature of property management services.  ... 
doi:10.5539/ibr.v2n1p0 fatcat:f54zzfb7wndqrb57im7fswsgge

International Business Research, Vol.1, No.1, January 2008

Editor IBR
2009 International Business Research  
programme in order to change the face of Oldham and to cement the borough's position in the drive for economic development.  ...  The borough has strategically aligned itself with the Northern Way agenda (ie, the development of a significant national contribution in the Northwest of England) and the fifteen year Housing Market Renewal  ...  SERVQUAL was modified in the present study to reflect the nature of property management services.  ... 
doi:10.5539/ibr.v1n1p0 fatcat:uhjtmeojwbdt5mp7l7ygkzkxtu

International Business Research, Vol.1, No.4, October 2008

Editor IBR
2009 International Business Research  
Acknowledgements This research was supported by the key research project of Shanghai Municipal Education Commission of China (No. 06ZZ34). Expresses the thanks.  ...  The earlier version of this refereed paper was accepted (on 3-3-2008) for presentation at the 5th International Conference on Service Systems and Service Management (ICSSSM'08), 2008, Melbourne, Australia  ...  Ho8: There is no significant relationship between age and service quality in higher education Methodology Research Framework This study was adopted from Parasuraman's SERVQUAL dimensions.  ... 
doi:10.5539/ibr.v1n4p0 fatcat:jjjrpvua6neq7fvcsmfikrvwfy

Vol. 3, No. 3, October 2010

Editor IBR
2010 International Business Research  
Acknowledgement This research paper has been presented in "3rd International Colloquium on Business and Management (ICBM) Bangkok 2010", Thailand, held from 25-28 January, 2010 and is also a part of MS  ...  The study can be further extended to investigate the causal relationship between service quality, customer satisfaction, loyalty and retention.  ...  In Malaysia, in line with the drive towards the Islamisation of the financial sector, Islamic insurance (takaful) services were made available to the public in 1983.  ... 
doi:10.5539/ibr.v3n3p0 fatcat:gu24f475zje4fcxmce3kctdvwq

Evaluating Service Quality Of Online Auction By Fuzzy Mcdm

Wei-Hsuan Lee, Chien-Hua Wang, Chin-Tzong Pang
2010 Zenodo  
This paper applies fuzzy set theory to evaluate the service quality of online auction. Service quality is a composition of various criteria.  ...  By using AHP in obtaining criteria and TOPSIS in ranking, we found the most concerned dimension of service quality is Transaction Safety Mechanism and the least is Charge Item.  ...  LITERATURE REVIEWS AND RESEARCH METHODS A. Service quality SERVQUAL was proposed by PZB in 1988, the most evaluative tool in the service quality domain.  ... 
doi:10.5281/zenodo.1332858 fatcat:2e5dsdvvcbei3dvtdk2777mbwy

International Business Research, Vol.1, No.3, July 2008

Editor Ibr
2009 International Business Research  
Acknowledgement The authors would like to thank Kamala Nathan for his comments and Rahimah for expert research assistantship.  ...  Another important consideration for clustering this sector in a business park is the ability for end-to-end offering of services, creating new business opportunities in the domestic and international market  ...  Service Quality in Higher Education It is interesting to identify here about the applicability of SERVQUAL to education sector, meaning that there is a suitability of applying it in higher education.  ... 
doi:10.5539/ibr.v1n3p0 fatcat:gg55varh2rdubai56h4afzj37q

Data base management systems

Mitchell H. Goldstein
1986 National Productivity Review  
Due to the growing importance of ITES Service Science has emerged as a fundamental area in Information Systems (IS) research and it combines technical and managerial knowledge under the umbrella of the  ...  Due to the growing importance of ITES Service Science has emerged as a fundamental area in Information Systems (IS) research and it combines technical and managerial knowledge under the umbrella of the  ...  The specifications of the source of funding for the research if appropriate can be included. Suppliers of resources may be mentioned along with address.  ... 
doi:10.1002/npr.4040050212 fatcat:k3durihnkvajleow3nzvjhjt2e

Cultural influences on service quality and customer satisfaction: evidence from Greek insurance

Evangelos Tsoukatos, Graham K. Rand
2007 Managing Service Quality  
Quality improvement strategies are recommended to apply in each case, comparatives are discussed and conclusions on the efficacy of the SERVQUAL diagnostic in assessing service quality in insurance industries  ...  However, the dimensionality of service quality in Greek insurance limited the ability of this research to produce a more extended list of results at this stage.  ...  Online Dictionary).  ... 
doi:10.1108/09604520710760571 fatcat:73nogvliebbjjfqmurq6nq73h4

Quality and legal aspects in public care procurement

Jan Bröchner, Carolina Camén, Henrik Eriksson, Rickard Garvare
2016 The TQM Journal  
Originality/value -This investigation pinpoints the difference between traditional care quality thinking and the legal principles underlying contract award in public procurement of care services.  ...  About Emerald www.emeraldinsight.com Emerald is a global publisher linking research and practice to the benefit of society.  ...  of items has been questioned as well as the fact that SERVQUAL focuses on the process of service delivery rather than outcomes.  ... 
doi:10.1108/tqm-09-2014-0075 fatcat:nf6kmjpqzndo5mlno7icpml7sq

Finding Emotional-Laden Resources on the World Wide Web

Kathrin Knautz, Diane Rasmussen Neal, Stefanie Schmidt, Tobias Siebenlist, Wolfgang G. Stock
2011 Information  
The aim of Emotional Information Retrieval (EmIR) and of our research is to identify knowledge about emotional-laden documents and to use these findings in a new kind of World Wide Web information service  ...  In the evaluation of the MEMOSE prototype, study participants described our EmIR system as an enjoyable Web 2.0 service.  ...  The methods IT-SERVQUAL and Customer Value Discovery are applied to Web 2.0 services as well as the aspect of enjoyment. Knautz et al.  ... 
doi:10.3390/info2010217 fatcat:mcawkoik5vg7rdne4et5zhnqnq

Interactive E-Government

Stuart J. Barnes, Richard Vidgen
2004 Journal of Electronic Commerce in Organizations  
The Web services examined in this research include transaction-based interaction via the submission of self-assessed tax returns.  ...  The paper also includes a comparison of the conclusions of this research with the developments made by Inland Revenue (independently of this study) and launched in an enhanced Web site in the second half  ...  The findings of this research demonstrate the early difficulties experienced by one government department in establishing an online, interactive e-government service.  ... 
doi:10.4018/jeco.2004010104 fatcat:x4evyxoiy5hw3e2cieog4eknku

Developing and Implementing a Web Portal Success Model

Dima Jalal, Mutaz M. Al-Debei
2013 Jordan Journal of Business Administration  
This paper aims at examining the role of Web portals in improving the overall performance at the individual level in terms of task productivity and innovation, customer satisfaction, and management control  ...  The developed model explained about 72% of the variance in employees' performance. The study also shows its implications for theory and practice.  ...  , and online shopping services.  ... 
doi:10.12816/0002052 fatcat:xejsu6j7dzc6zjihbwbyc6bqii
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