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Customer requirements on teleservice management [chapter]

J. Hall, I. Schieferdecker, M. Tschichholz
1995 Integrated Network Management IV  
offered on a competitive basis in response to specific customer needs.  ...  This paper discusses work from two RACE projects investigating how customer requirements affect, and are being supported by, management.  ...  The impact of corporate customer and end-user requirements on the management of teleservices is being investigated here with respect to two groups of teleservice which have been selected as representative  ... 
doi:10.1007/978-0-387-34890-2_13 fatcat:oavke3qwmjg7vfunbmlv443cki

Teleservice - Opening Doors to the World Market [chapter]

S. Stender
1998 Globalization of Manufacturing in the Digital Communications Era of the 21st Century  
One potential area of improvement is that of service in maintenance.  ...  Cormection with customer using appropriate information technology Quick and easy processing and administration of client data based on standards Standard-based adaptation to company-specific requirements  ...  the requirements set by the client.  ... 
doi:10.1007/978-0-387-35351-7_61 fatcat:phulgvy5oraxpbsa6ggdcpe7qq

Multimedia Support of Collaboration in a Teleservice Team [chapter]

Steinar Kristoffersen, Tom Rodden
1995 Proceedings of the Fourth European Conference on Computer-Supported Cooperative Work ECSCW '95  
Previous efforts have, as we see them, been largely experimental, and have focused on supporting informal work Few examples concern the support of actual work tasks in companies outside a research context  ...  The outlined model offers a conception of work as distributed across time, space, tasks, people, and artefacts It aims to integrate informal and formal aspects of work by supporting the initiation and management  ...  Council under grant GR/ J 53409, the Research Council of Norway as part of project 100268/410 and Norsk Regnesentral for providing leave for the principle author Thanks are due to the team itself and their manager  ... 
doi:10.1007/978-94-011-0349-7_19 fatcat:rhoxng7uh5gixbnymocympmrxi

Video-Based Customer Consulting via Internet Using Videoconferencing Standard H.323 [chapter]

Ulf Zschuckelt, Iris Braun, Alexander Schill
2002 IFIP Advances in Information and Communication Technology  
The support function of the teleservice is represented by the videobased consulting using common videoconferencing tools matching the H.323 standard.  ...  With providing such an additional consulting service the company can increase the benefit for the customers in order to achieve a competitive advantage to other competitors.  ...  In the field of business to customer trade (B2C) the requirements for internet-based consulting systems are significantly different [2] .  ... 
doi:10.1007/978-0-387-35604-4_11 fatcat:f7f7d2w5ibdvzbf46rnlp7cjoy

Experiences in multi-domain management service development [chapter]

David Lewis, Thanassis Tiropanis, Lennart H. Bjerring, Jane Hall
1995 Lecture Notes in Computer Science  
The work described involved the development of TMN based management systems that provided management services in support of multimedia teleservices operating over broadband networks.  ...  The developers of management systems and the management services that operate over them will be faced with increasing complexity as services are developed for the open service market.  ...  The actual enterprise situation involved separate multimedia conferencing teleservice and multimedia mail global store teleservice providers providing their services to users on remote customer premises  ... 
doi:10.1007/bfb0016965 fatcat:sll2ihynjzdzfiicohlhjqhjjq

Resource selection in heterogeneous communication environments using the teleservice descriptor [chapter]

Tom Pfeifer, Stefan Arbanowski, Radu Popescu-Zeletin
1997 Lecture Notes in Computer Science  
Automated processes in distributed communication environments require tools for unifying heterogeneous multimedia services.  ...  The Teleservice Descriptor is introduced for generic handling and integration of traditional and innovative forms of communication.  ...  The control of customer premises equipment is not trivial.  ... 
doi:10.1007/bfb0026623 fatcat:nsheoeqjubgqlex65i5yfpsyy4

Information Technology, Gender Segmentation and the Relocation of Back Office Employment: The Growth of the Teleservices Sector in Ireland

Proinnsias Breathnach
2002 Information, Communication & Society  
However, the Irish teleservices sector is unusual in its foreign language requirement, the high education levels of workers and its concentration in a prosperous metropolitan location.  ...  As elsewhere, teleservices employment in Ireland is characterized by a combination of female predominance, low pay, difficult working conditions and high turnover rates.  ...  Table 1 (based on a survey of sixty-eight predominantly foreign-owned teleservices rms employing 3,000 people) shows that entry-level salaries are lowest in the customer services sub-sector, which is  ... 
doi:10.1080/13691180210159283 fatcat:bhflmv2vkbhcjpqxw7cqj5lbnu

Teleservice Provision via a Frame Relay Network - A User Case Study [chapter]

R. Hunt
1996 IFIP Advances in Information and Communication Technology  
To satisfy these requirements, the bandwidth management system in LAN-to-WAN and LAN-to-LAN networking must offer access to high bandwidth on demand, direct connectivity to all other points in the network  ...  The bandwidth requirements for emerging teleservice applications such as client/server based transaction processing, image and graphics transmission as well as distributed database systems are very different  ...  On the other hand if the customer under-estimates the CIR, congestion delays are likely to be encountered.  ... 
doi:10.1007/978-0-387-34985-5_12 fatcat:vfy74sxp4ffcjow3ouute263eu

Current and Emerging Applications [chapter]

Wolfgang Klas, Arjen de Vries, Christian Breiteneder
1997 Multimedia Databases in Perspective  
This gives us an idea of typical application environments for multimedia database management systems and the different requirements that characterise these environments.  ...  All these emerging applications share the need for management of multimedia documents. (BA94] discusses the technical issues involved in multimedia document management based on HyTime.  ... 
doi:10.1007/978-1-4471-0957-0_2 fatcat:kqqh4j7jkzdvvmd2vwqwzq5vry

Page 15 of The Information Management Journal Vol. 29, Issue 2 [page]

1995 The Information Management Journal  
, legal support, marketing support and teleservices.  ...  Entry requirements and application procedures are simple, with one easy-to- follow entry kit. The kit contains the application and everything you'll need to enter. Entry deadline is June 9, 1995.  ... 

Improvisational choreography in teleservice work

Jack Whalen, Marilyn Whalen, Kathryn Henderson
2002 British Journal of Sociology  
with customers.  ...  As a result, a burgeoning teleservice industr y has developed over the past two decades.  ...  These actions are oriented to produce what sounds, to those customers (as well as to co-workers and managers), like a steady, ef cient and thus hearably competent call.  ... 
doi:10.1080/00071310220133322 pmid:12171611 fatcat:rhurrpl4zbaz5fxln5p2vbkcua

Page 1336 of Management & Marketing Abstracts Vol. 24, Issue 9 [page]

1999 Management & Marketing Abstracts  
The idea of holding infor- mation on customers for future profit is still new, with big supermarket chains still being in their infancy.  ...  This is described as client matrix management.  ... 

Page 543 of Management & Marketing Abstracts Vol. 24, Issue 4 [page]

1999 Management & Marketing Abstracts  
Teleservice is cheap, but self-service is desperately cheap.  ...  The setting up by Tesco of its car supermarket on the Web is an example.  ... 

A service engineering approach to inter-domain TMN system development [chapter]

Thanassis Tiropanis, David Lewis, Rong Shi, Alexander Richter
1997 Integrated Network Management V  
Ericsson and George Pavlou and David Griffin of UCL also deserve thanks for the important comments on this work.  ...  For a given subscription, this SC can return the address of the service management agent on the provider or customer domain. • The bill manager SC (BM) offers the utilities required for collecting, browsing  ...  This consisted of an enterprise model typical an open service market situation and requirements to manage broadband networks and multimedia teleservices [Bjerring] .  ... 
doi:10.1007/978-0-387-35180-3_13 fatcat:fj7n4bpzkveprbfzmlbcgswe34

Constraint-Sensitive Privacy Management for Personalized Web-Based Systems [chapter]

Yang Wang
2005 Lecture Notes in Computer Science  
Our approach allows personalized websites to address the combinatorial complexity of privacy constraints in a systematic and flexible manner, building on state-of-the-art industry practice for managing  ...  service based on their anticipated quality of service.  ... 
doi:10.1007/11527886_77 fatcat:yuikpncdn5b5vpct3rrd7l25r4
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