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Customer Perception Driven Product Evolution - Facilitation of Structured Feedback Collection

Oleksiy Khriyenko
2016 Proceedings of the 12th International Conference on Web Information Systems and Technologies  
of feedback into structured data.  ...  ' product perception and preferences.  ...  ACKNOWLEDGEMENTS Research is done in Agora Center and MIT departments (University of Jyvaskyla, Finland) under the DIGILE Need4Speed program funded by TEKES and consortium of industrial partners.  ... 
doi:10.5220/0005793901960203 dblp:conf/webist/Khriyenko16 fatcat:eanlukxa7rajbcaazv2ohch4ne

How the Internet is Reshaping Markets, Society and Economics

George N. Dikos
2015 International Journal of Innovation in the Digital Economy  
The objective of this paper is to present a unifying framework for studying the impact of new collaborative technologies (or consumer technologies) on markets, society and economic science.  ...  It aims to influence researchers in social sciences, entrepreneurs and policy-makers to accelerate the adoption of the learning, tools and opportunities which the new collaborative technologies bring into  ...  Making informed and customized decisions on product choice, customers collectively influence the evolution of new products in available offers.  ... 
doi:10.4018/ijide.2015010102 fatcat:guvo6faeyffglf7kjql6v7tlya

Exploring big data-driven innovation in the manufacturing sector: evidence from UK firms

Mujahid Mohiuddin Babu, Mahfuzur Rahman, Ashraful Alam, Bidit Lal Dey
2021 Annals of Operations Research  
The findings discuss the significance of critical seven-step in DDI, ranging from conceptualisation to commercialisation of innovative data products.  ...  AbstractAlthough innovation from analytics is surging in the manufacturing sector, the understanding of the data-driven innovation (DDI) process remains a challenge.  ...  The connection between customer feedback and innovation was mentioned by a participant-Customer feedback is important in case of DDI because this improves product and services, helps to measure customer  ... 
doi:10.1007/s10479-021-04077-1 pmid:33897083 pmcid:PMC8058601 fatcat:2cvrx3kzkrbtpoogk77zlfgtce

Effects of Agile Methods on Website Quality for Electronic Commerce

David F. Rico
2008 Proceedings of the 41st Annual Hawaii International Conference on System Sciences (HICSS 2008)  
Our findings indicated iterative development and customer feedback were related to website quality, but well-structured teams and flexibility were not.  ...  Agile methods are characterized by factors of iterative development, customer feedback, wellstructured teams, and flexibility.  ...  (b) customer feedback, (c) well-structured teams, and (d) flexibility.  ... 
doi:10.1109/hicss.2008.137 dblp:conf/hicss/Rico08 fatcat:7qi4g6zfobdy5l2ixl7dokaesa

Crowdsourcing transparency requirements through structured feedback and social adaptation

Mahmood Hosseini, Alimohammad Shahri, Keith Phalp, Raian Ali
2016 2016 IEEE Tenth International Conference on Research Challenges in Information Science (RCIS)  
The use of structured feedback helps automating the process of feedback acquisition and analysis.  ...  Crowdsourcing facilitates the involvement of a large, diverse group of stakeholders in transparency engineering.  ...  Thus, social adaptation is a means of facilitating software system evolution by responding to the collective judgement of users.  ... 
doi:10.1109/rcis.2016.7549330 dblp:conf/rcis/HosseiniSPA16 fatcat:yikugmux6rckzicxhyycw5owqy

The Data-Driven Product-Service Systems Design and Delivery (4DPSS) Methodology [chapter]

Roberto Sala, Alessandro Bertoni, Fabiana Pirola, Giuditta Pezzotta
2020 IFIP Advances in Information and Communication Technology  
to better identification of customer needs, and product and service process design issues.  ...  This paper proposes a Data-Driven Product-Service System Design and Delivery (4DPSS) methodology focusing on the collection and exploitation of delivery data to feed the design phase.  ...  The customers' needs originate from the direct dialogue with the customer and are collected through different means such as interviews, surveys or analysis of customer feedback on social platforms.  ... 
doi:10.1007/978-3-030-57997-5_37 fatcat:tlcdsqsezjdo7kigvvqziqr5ci

IMPACTS OF SOCIAL CAPITAL ON TRANSFORMATION FROM EFFICIENCY TO INNOVATION-DRIVEN BUSINESS

Mindaugas Laužikas, Simona Dailydaitė
2014 Journal of Business Economics and Management  
in the market without information/ feedback collection system established).  ...  /or services, a number of customers who appreciate and want to try innovative products and/or services as well as a number of expected competitors in the market (it is impossible to be innovative and competitive  ...  Having no profound information/feedback collection model, companies more than customers appreciate innovations, but less than customers try them, which is often the illustration of the lack of orientation  ... 
doi:10.3846/16111699.2012.754374 fatcat:42zjwmnzkfbw3m745lc6vq4nk4

Unlocking the power of big data in new product development

Yuanzhu Zhan, Kim Hua Tan, Yina Li, Ying Kei Tse
2016 Annals of Operations Research  
It offers customers a better understanding of new products and provides new, simplified modes of large-scale interaction between customers and firms.  ...  In this B Yuanzhu Zhan 123 Ann Oper Res paper, we introduce a customer involvement approach as a new means of coming up with customer-centred new product development.  ...  Acknowledgements The research is supported by the Natural Science Foundation of China (71172075, 71371006, 71420107024), and the Fundamental Research Funds for the Central Universities, SCUT (2015JCRC06  ... 
doi:10.1007/s10479-016-2379-x fatcat:3hpownbq3ze2rivuuoanpy5v3e

User‐driven supply chain business model innovation: The role of dynamic capabilities

Yanhua Sun, Yu Gong, Yufang Zhang, Fu Jia, Yangyan Shi
2021 Corporate Social Responsibility and Environmental Management  
and promote the change of tea supply chain network structure in order to meet the consumers' changing demands.  ...  By applying a case study method and dynamic capability theory, we find that: (1) the end-user innovation-driven is the precondition for tea SCBMI; (2) the user-driven innovation leads to the change of  ...  an initial theoretical framework to facilitate our data collection and analysis  ... 
doi:10.1002/csr.2128 fatcat:lcw7wlulg5agxn7s7d3fu3xixq

Bringing ecosystem thinking to sustainability-driven wooden construction business

Noora Miilumäki, Eliisa Kylkilahti, Minna Autio, Juho Pöyhönen, Anne Toppinen
2021 Journal of Cleaner Production  
The study suggests that a broader business ecosystem approach, including the living and use of the building, offers a mindset shift for developing sustainability-driven logic alongside profitable construction  ...  The studied WMC business case revealed that barriers of collaborative business ecosystem development include both the lack of clarity in the shared goals between actors and weak end-user involvement.  ...  We are grateful for constructive feedback from the six reviewers of the journal that helped to improve the paper.  ... 
doi:10.1016/j.jclepro.2021.126029 fatcat:7tpmqkxbvnhexcypnzrzmzzt5y

The Effects of Different Supply Chain Integration Strategies on Disruption Recovery: A System Dynamics Study on the Cheese Industry

Quan Zhu, Harold Krikke, Marjolein C. J. Caniëls
2021 Logistics  
3), on the recovery of three types of disruptions, i.e., a producer capacity disruption, an LSP capacity disruption, and a demand disruption.  ...  Our results indicate that Scenario 3 is the best practice, regardless of any type of disruption, while Scenario 1 usually achieves the worst performance.  ...  Conflicts of Interest: The authors declare no conflict of interest.  ... 
doi:10.3390/logistics5020019 fatcat:xhsvvjnhbnfxnjl3iphcd4qpde

Theatre-based learning to foster corporate legacy change

Irena Descubes, Tom McNamara, Associate Professor David Pick, Professor Ste
2015 Journal of Organizational Change Management  
(ii) The ability of employees to provide solutions / products / services specifically tailored to individual customers that will result in better value and a more positive experience for the client.  ...  (iii) Organization of regular collective debriefing sessions so to avoid "mission creep" and employees becoming too attached to one particular customer, possibly losing sight of overall corporate objectives  ...  theatrical sketches that showed the evolution of their customer relationship managerial structures / processes / practices.  ... 
doi:10.1108/jocm-11-2013-0232 fatcat:55mdnmqemfganjupenfo4ypagu

Internal Customer Relationship Management (IntCRM): A Framework for Achieving Customer Relationship Management from the Inside Out

Frank L. Eichorn
2004 Problems and Perspectives in Management  
Customer relationship management (CRM), a relatively recent term, describes a set of tools and processes being marketed to large organizations as a way of facilitating comprehensive customer service organization-wide  ...  By the early 1990s, almost 75 percent of employment and the gross national product came from the service sectors (Bowen 2002) .  ...  The organization's self-image and self-organizing behaviors propel further evolution. Culture is affected by, and is a product of, employee satisfaction.  ... 
doaj:219d5ac5338c4496934633fc1b2c6267 fatcat:7hdj2clabzdzvhoahecvhwdawm

Modelling food supply networks

I.Y. Gudbrandsdottir, G. Ólafsdóttir, S. Bogason
2019 Zenodo  
The core objective of VALUMICS www.valumics.eu is to develop approaches and tools to analyse the structure, dynamics, resilience and impact of food chains on food security, economic development and the  ...  This article presents the work done by the H2020 VALUMICS project during its first year on system dynamics causality-based modelling framework analysis, which has been facilitated through iterative workshops  ...  in the causal loop diagram in Figure 3 . e feedback structure presented in this simpli ed model is repeated for every supplier/customer relationship in the supply system.  ... 
doi:10.5281/zenodo.5569276 fatcat:4e3ldalqi5f4bnpsn4tbi4amti

Theoretical perspectives on the coordination of supply chains

M HOLWEG, F PIL
2008 Journal of Operations Management  
supply-chain evolution: the resource-based view (RBV), the concept of complex adaptive systems (CAS), and adaptive structuration theory (AST).  ...  We undertake a case study of three automotive supply chains that face such new demands resulting from the introduction of an order-driven supply-chain strategy.  ...  Firms can use the IT system to re-align incentives and shift the focus to the new collective purpose of delivering products to customer order.  ... 
doi:10.1016/j.jom.2007.08.003 fatcat:zyg5xcopzzcaphhwvuhtiypdyu
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