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Crisis management knowledge from social media

Karl Kreiner, Aapo Immonen, Hanna Suominen
2013 Proceedings of the 18th Australasian Document Computing Symposium on - ADCS '13  
More and more crisis managers, crisis communicators and laypeople use Twitter and other social media to provide or seek crisis information.  ...  In this paper, we focus on retrospective conversion of human-safety related data to crisis management knowledge.  ...  Search engines are needed to leverage collective wisdom in social media by converting the gamut of data into knowledge to crisis management knowledge [8, 9] .  ... 
doi:10.1145/2537734.2537740 dblp:conf/adcs/KreinerIS13 fatcat:sm7eanacmvbglbsaj7ehnzukwq

Identifying and characterizing user communities on Twitter during crisis events

Aditi Gupta, Anupam Joshi, Ponnurangam Kumaraguru
2012 Proceedings of the 2012 workshop on Data-driven user behavioral modelling and mining from social media - DUBMMSM '12  
Twitter is a prominent online social media which is used to share information and opinions.  ...  In this paper, we present a preliminary study to identify and characterize communities from a set of users who post messages on Twitter during crisis events.  ...  The biggest challenge in analyzing data from any social media is the volume of content being generated.  ... 
doi:10.1145/2390131.2390142 dblp:conf/cikm/0003JK12 fatcat:a223gxkpzjhedczksbmfyha3ue

Implementing Social Media in Crisis Response Using Knowledge Management

Murray E. Jennex
2010 International Journal of Information Systems for Crisis Response and Management  
However they do not indicate that organizations can benefit from the use of social media during crisis response.  ...  The process is based on using knowledge management, KM, as the guiding approach to implementing social media as a technology for improving connectivity and knowledge transfer among crisis response teams  ... 
doi:10.4018/jiscrm.2010100102 fatcat:nvfliw4ov5ennaymefdxwq5f3q

Expert views on current and future use of social media among crisis and emergency management organizations: Incentives and barriers

Matti Haataja, Anne Laajalahti, Jenni Hyvärinen
2016 Human Technology: An Interdisciplinary Journal on Humans in ICT Environments  
The results indicate that crisis and emergency management organizations use social media specifically to disseminate information to citizens but also increasingly to receive it from citizens.  ...  Our research explored the use of social media among crisis and emergency management organizations and we present the main incentives and barriers experts perceive in social media adoption by such organizations  ...  Table 1 . 1 Social Media Used by Crisis and Emergency Management Organizations for Table 2 . 2 Social Media Used by Crisis and Emergency Management Organizations for Table 4 . 4 The Monitoring of Social  ... 
doi:10.17011/ht/urn.201611174653 fatcat:svyr3ov2xfdqvhmh5nno5ycfmu

The Community-Based Model of using Social Media to Share Knowledge to Combat crises

Charlie C. Chen, Peter Ractham, Laddawan Kaewkitipong
2014 Pacific Asia Conference on Information Systems  
Based on the structuration theory and rich data collected from key participants in this crisis event, a social media-based crisis management framework is proposed.  ...  The findings of this study could guide crisis managers into turning each crisis into opportunity with the creative use of social media as a knowledge-sharing tool.  ...  Social Media-based Crisis Management Model 1.2.1 Before Crisis Figure 2.  ... 
dblp:conf/pacis/ChenRK14 fatcat:avxl7fxilfc3tc2gxxeptmxapi

Lessons Learned from the Use of Social Media in Combating a Crisis: a Case Study of 2011 Thailand Flooding Disaster

Laddawan Kaewkitipong, Charlie C. Chen, Peter Ractham
2012 International Conference on Information Systems  
However, current literature lacks a theoretical framework on investigating the relationship between social media and crisis management from the project management perspective.  ...  The paper adopts a social media-based crisis management framework and the structuration theory in investigating and analyzing social media.  ...  From a project management perspective, these stakeholders can use social media to manage valuable information before, during, and after crisis.  ... 
dblp:conf/icis/KaewkitipongCR12 fatcat:2rinvtaqwfhkdfpx7cqfiinwx4

Lessons for Crisis Communication on Social Media: A Systematic Review of What Research Tells the Practice

Mats Eriksson
2018 International Journal of Strategic Communication  
work and developing an understanding of the social media logic; (3) using social media monitoring; (4) continuing to prioritize traditional media in crisis situations; and finally, (5) just using social  ...  media in strategic crisis communication.  ...  (Facebook; Twitter; Weibo; Instagram; others); (e) social media user under investigation (crisis managing organizations; citizens/consumers/stakeholders); (f) type of crisis managing organization under  ... 
doi:10.1080/1553118x.2018.1510405 fatcat:cfx3wyu73rbhfgfsjcbbg7zbqi

A Multistage Analysis of Predicting Public Resilience of Impactful Social Media Crisis Communication in Flooding Emergencies

Umar Ali Bukar, Fatimah Sidi, Marzanah A. Jabar, Rozi Nor Haizan Binti Nor, Salfarina Abdullah, Iskandar Ishak
2022 IEEE Access  
Hence, the findings demonstrated the impact of social media crisis responses that crisis management and communication may use in decisionmaking.  ...  Social media provides a platform for crisis response which helps recovery and resilience building.  ...  SALFARINA ABDULLAH received the Ph.D. degree in knowledge management from Universiti Putra Malaysia, Malaysia.  ... 
doi:10.1109/access.2022.3176963 fatcat:3apesrtmb5bh7dv2qztp35pche

Discussion on Strategies of Crisis Management in University Under the Background of Social Media

Xu Wenting
2019 Science Journal of Education  
On the one hand, social media has brought positive influence to crisis management in university.  ...  On the other hand, under the environment of social media, the crisis management in the university is facing a new predicament.  ...  The Influence of Social Media on Crisis Management in University The Concept of Social Media At present, social media is increasingly moving from virtual to real.  ... 
doi:10.11648/j.sjedu.20190701.13 fatcat:hjxe7zyr5nhtregv2hsan6cl2a

The Adoption of social media analytics for crisis management - Challenges and Opportunities

Stefan Stieglitz, Milad Mirbabaie, Jennifer Fromm, Stefanie Melzer
2018 European Conference on Information Systems  
Accordingly, information systems research can support emergency management agencies in using social media data for efficient crisis management by enhancing awareness of the benefits of social media analytics  ...  We live in a time when anyone can change from a passive bystander to an active communicator during a crisis.  ...  "Geo-Twitter Analytics: Applications in Crisis Management.  ... 
dblp:conf/ecis/StieglitzMFM18 fatcat:ughyp2yqo5hbhbffci3dvrf2ue

Disaster management, crowdsourced R&D and probabilistic innovation theory: Toward real time disaster response capability

Christian William Callaghan
2016 International Journal of Disaster Risk Reduction  
crowdsourced R&D and social media, may offer useful insights into enabling real time research capabilities, with important implications for disaster and crisis management.  ...  General agreement exists effective disaster management faces constraints related to knowledge sharing and a need for real-time research responses.  ...  Arguably, social media can contribute important and perhaps unique information management advantages in real time crisis situations.  ... 
doi:10.1016/j.ijdrr.2016.05.004 pmid:32289010 pmcid:PMC7104335 fatcat:khoixzktgrdttavwhyn6xbjqhu

Introduction to the special section on social media and the crisis lifecycle

Patric R. Spence
2016 Computers in Human Behavior  
Stewart and Wilson offer the STREMII model as a lens for the evaluation of social media crisis management.  ...  For the crisis scholar, social media provide an innovative tool to research audiences that often have no crisis knowledge, but social media may also represent frustration, as its proliferation has beget  ...  Stewart and Wilson offer the STREMII model as a lens for the evaluation of social media crisis management.  ... 
doi:10.1016/j.chb.2015.08.044 fatcat:ontnj6frwzfinnb4pw25rcg3ma

The use of Social Media in Knowledge Integration for Improving Disaster Emergency Management Task Performance: Review of Flood Disasters

Naglaa Abdel lateef Saeed, Nor Hidayati Zakaria, Mohammad Nazir Ahmad
2016 Indian Journal of Science and Technology  
Secondly, only one paper has clearly outlined the use of social media within knowledge integration, despite the success of social media within disaster management.  ...  Also, there is lack of knowledge towards investigating empirically the intricate and dynamic nature of crisis management operations and to determine how knowledge coordination can assist managers in enhancing  ...  From Figure 2 , it can be determined that only two papers discussed the application of social media within knowledge management during disaster events.  ... 
doi:10.17485/ijst/2016/v9i34/100832 fatcat:2ku6hy3ivnggzpvylvrwzyg2py

Citizen-Centric Strategies During Crisis Outbreak: An Overview

Siti Hajjar Mohd Amin, Siti Daleela Mohd Wahid, Abdul Jalil Mohamed Ali, Aida Abdullah, Siti Mariam Ali, Siti Noraziana Azis
2020 Journal of Public Administration and Governance  
Citizen-centric has been a major focus area for professionals, managers and scholars for nearly three decades because of its profound impact on policy making and service delivery.  ...  This study aims to produce a citizen-centric model that can be used during a crisis.  ...  This model categorizes crisis communication into two way vertical-first-horizontal-second (receiving information from the government or the media first and then obtaining confirmation from social media  ... 
doi:10.5296/jpag.v10i4.17646 fatcat:44beoxknabb3vg2na7mhrz5w2i

Effect of Social Media on Health-Related Crisis Management

Mona Mohamed El-Hady, Abdelghafar Mohamed Elhady
2020 Mass Communication Conferences  
Aim: The recent study aimed to assess Egypt's healthcare professionals and population perception toward social media uses in health-related crisis management.  ...  Results: 363 participants were studied, and 82% of them agreed on the positive impacts of social media uses in health-related crisis management and considered social media as an important tool to improve  ...  In addition, online media can help crisis management by patient involvement, learning, empowerment, and sharing corrected knowledge that can be performed through social media platforms like Twitter, Face  ... 
doi:10.46988/mcc.02.10.2020.23 fatcat:2ezjpfvweneyte6sanml577ceq
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