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Courteously Yours: Inducing courteous behavior in Customer Care responses using Reinforced Pointer Generator Network

Hitesh Golchha, Mauajama Firdaus, Asif Ekbal, Pushpak Bhattacharyya
2019 Proceedings of the 2019 Conference of the North  
In this paper, we propose an effective deep learning framework for inducing courteous behavior in customer care responses.  ...  We use real interactions on Twitter between customer care professionals and aggrieved customers to create a large conversational dataset having both forms of agent responses: generic and courteous.  ...  We thus propose a novel research direction of inducing courteous behavior in the natural language responses for the customer care domain whilst being contextually consistent.  ... 
doi:10.18653/v1/n19-1091 dblp:conf/naacl/GolchhaFEB19 fatcat:hnu4cmwx5vcxzaaq74n2vcoo5y

Incorporating Politeness across Languages in Customer Care Responses: Towards building a Multi-lingual Empathetic Dialogue Agent

Mauajama Firdaus, Asif Ekbal, Pushpak Bhattacharyya
2020 International Conference on Language Resources and Evaluation  
We also propose strong baselines that can induce courteous behaviour in generic customer care response in a multi-lingual scenario.  ...  We choose data from Twitter having both generic and courteous responses between customer care agents and aggrieved users.  ...  The authors in (Golchha et al., 2019) proposed a reinforced pointer generator network for inducing courteous behavior in customer care responses.  ... 
dblp:conf/lrec/FirdausEB20 fatcat:a3aqqbga75arxdvb5r6czqlg7e

Modelling Context Emotions using Multi-task Learning for Emotion Controlled Dialog Generation

Deeksha Varshney, Asif Ekbal, Pushpak Bhattacharyya
2021 Proceedings of the 16th Conference of the European Chapter of the Association for Computational Linguistics: Main Volume   unpublished
A recent topic of research in natural language generation has been the development of automatic response generation modules that can automatically respond to a user's utterance in an empathetic manner.  ...  We employ multitask learning to predict the emotion label and to generate a viable response for a given utterance using a common encoder with multiple decoders.  ...  Courteously yours: Inducing courteous behavior in customer care responses using reinforced pointer generator network.  ... 
doi:10.18653/v1/2021.eacl-main.255 fatcat:dupxzo74breptlp232c2vnqljq

Julia Gardiner Tyler: A Nineteenth-Century Southern Woman

Theodore DeLaney
her school in 1814.  ...  David Gardiner was a descendant of Lion Gardiner, an English adventurer and military engineer, who arrived in American in 1635.  ...  Genovese and Edward Crapol for their careful reading and criticism of the manuscript.  ... 
doi:10.21220/s2-54a7-qw80 fatcat:vdzl6oldvzhcna7crbwqlsrfsu