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Conversational Agents - Exploring Generative Mechanisms and Second-hand Effects of Actualized Technology Affordances

Lena Waizenegger, Isabella Seeber, Gregory Dawson, Kevin Desouza
2020 Proceedings of the 53rd Hawaii International Conference on System Sciences   unpublished
Adopting a critical realist stance and using the lens of technology affordances we explore a) why users increasingly actualize CA affordances and b) the first and second-hand effects of affordance actualisation  ...  We further explain which generative mechanisms lead to an increasing actualization of affordances and the associated effects.  ...  Besides the effect of the actualized affordances we want to explore why people leverage them with the help of generative mechanisms.  ... 
doi:10.24251/hicss.2020.636 fatcat:3dmmsacrjbgllagd2gaw7zhg2u

Embodied Conversational Agents: Representation and Intelligence in User Interfaces

Justine Cassell
2001 The AI Magazine  
Institute of Technology Media Lab.  ...  Research leading to the preparation of this article was supported by the National Science Foundation (award IIS-9618939), AT&T, Deutsche Telekom, France Telecom, and other generous sponsors of the Massachusetts  ...  To demonstrate, I turn to REA, an embodied conversational agent whose verbal and nonverbal behaviors are generated from underlying conversational functions and representations of the world and information  ... 
doi:10.1609/aimag.v22i4.1593 dblp:journals/aim/Cassell01 fatcat:ortpdclqrrgfbnklgj57hqub7u

Conversational Agents in Organisations

Siddharth Patel, Yi-Te Chiu, Mohammad Saud Khan, Jean-Grégoire Bernard, Talitakuum A. T. Ekandjo
2021 Journal of Global Information Management  
and cognitive technologies in general by developing a typology of CA strategic applications and their implementation considerations.  ...  Conversational agents (CAs) promise to create significant organisational value, by transforming how organisations operate and serve customers.  ...  ACKNOwLedGMeNT This research was supported by Wellington School of Business and Government, Victoria University of Wellington (Funding number: 219977)  ... 
doi:10.4018/jgim.20211101.oa53 fatcat:fpaf5zhirfgb7i336pr42s2lwu

An Artificial Intelligence Based Virtual Assistant Using Conversational Agents

Mehdi Mekni
2021 Journal of Software Engineering and Applications  
This paper explores current applications of these systems and raises the lack of their availability in education.  ...  To address this problem, we provide the design of a conversational agent system, which is efficient and time-saving in assisting student/college seeking information about curriculum, scheduling, teachers  ...  We would also like to show our gratitude to our talented students who actively participated in the development of the conversational agent System: Aaron Lawrence from Metro State University and Mark Derosier  ... 
doi:10.4236/jsea.2021.149027 fatcat:cghk7dpck5flrb57tawfvwbwui

Embodied Conversational Agent-Based Kiosk for Automated Interviewing

Jay F. Nunamaker, Douglas C. Derrick, Aaron C. Elkins, Judee K. Burgoon, Mark W. Patton
2011 Journal of Management Information Systems  
The second phase of technology development is proof of value.  ...  These alternative effects need to be explored.  ... 
doi:10.2753/mis0742-1222280102 fatcat:odwkugkuabgyzjxfjtp7qcrvnq

Embodied Conversational Agents for Education in Autism [chapter]

Marissa Milne, Martin Luerssen, Trent Lewis, Richard Leibbrandt, David Powers
2011 A Comprehensive Book on Autism Spectrum Disorders  
The second study validated the outcome of the first, by asking raters to assess the believability of statements generated using the new model.  ...  The UOA was inspired by the Theory of Affordances and Theory of Procedural Semantics.  ...  Embodied Conversational Agents for Education in Autism, A Comprehensive Book on Autism Spectrum Disorders, Dr.  ... 
doi:10.5772/18688 fatcat:b2c4hsze35cm7jdwhlqrre5yxi

Feedback-Based Self-Learning in Large-Scale Conversational AI Agents

Pragaash Ponnusamy, Alireza Ghias, Yi Yi, Benjamin Yao, Chenlei Guo, Ruhi Sarikaya
2022 The AI Magazine  
Today, most of the large-scale conversational AI agents such as Alexa, Siri, or Google Assistant are built using manually annotated data to train the different components of the system including automatic  ...  The proposed self-learning system achieves a win-loss ratio of 11.8 and effectively reduces the defect rate by more than 30 percent on utterance level reformulations in our production A/B tests.  ...  CONCLUSION As conversational agents become more popular and grow into new scopes, it is critical for these systems to have Latent session of interpretations  ... 
doi:10.1609/aimag.v42i4.15102 fatcat:pmt4lfklkrfddbctr3mzyw6cfi

Basic components of a face-to-face interaction with a conversational agent

Stephan Raidt, Gérard Bailly, Frédéric Elisei
2005 Proceedings of the 2005 joint conference on Smart objects and ambient intelligence innovative context-aware services: usages and technologies - sOc-EUSAI '05  
We analyzed the user performance and how the quality of assistance given by the embodied conversational agent was perceived.  ...  We present a series of experiments that involve a face-to-face interaction between an embodied conversational agent (ECA) and a human interlocutor.  ...  We believe that the study and modeling of the components of human face-to-face interaction are crucial elements to obtain an intuitive, robust and reliable communication interface able to establish an  ... 
doi:10.1145/1107548.1107610 fatcat:7233p7zatfgrde4pwn6rql7b4u

Open-Domain Conversational Agents: Current Progress, Open Problems, and Future Directions [article]

Stephen Roller, Y-Lan Boureau, Jason Weston, Antoine Bordes, Emily Dinan, Angela Fan, David Gunning, Da Ju, Margaret Li, Spencer Poff, Pratik Ringshia, Kurt Shuster (+4 others)
2020 arXiv   pre-print
We present our view of what is necessary to build an engaging open-domain conversational agent: covering the qualities of such an agent, the pieces of the puzzle that have been built so far, and the gaping  ...  We end with a discussion of our experience and learnings, and our recommendations to the community.  ...  This test affords the benefits and simplicity of an A/B test, but fails to take into account any multi-turn aspects of a conversation.  ... 
arXiv:2006.12442v2 fatcat:stxhx77lgrbs5mdhcpyo4fak7m

An architecture for fluid real-time conversational agents: integrating incremental output generation and input processing

Stefan Kopp, Herwin van Welbergen, Ramin Yaghoubzadeh, Hendrik Buschmeier
2013 Journal on Multimodal User Interfaces  
Embodied conversational agents still do not achieve the fluidity and smoothness of natural conversational interaction.  ...  close bi-directional coordination between input processing and output generation, and incrementality of processing at both stages.  ...  ) and, on the other hand, standard multi-agent communication architectures (e.g., blackboard systems).  ... 
doi:10.1007/s12193-013-0130-3 fatcat:h4mqle2vwjcm3ayvaer7wljosm

TalkTive: A Conversational Agent Using Backchannels to Engage Older Adults in Neurocognitive Disorders Screening [article]

Zijian Ding, Jiawen Kang, Tinky Oi Ting HO, Ka Ho Wong, Helene H. Fung, Helen Meng, Xiaojuan Ma
2022 arXiv   pre-print
We analyzed 246 conversations of cognitive assessments between older adults and human assessors, and derived the categories of reactive backchannels (e.g. "hmm") and proactive backchannels (e.g.  ...  Conversational agents (CAs) have the great potential in mitigating the clinicians' burden in screening for neurocognitive disorders among older adults.  ...  We would like to thank Pauline Kwan for recording a Cantonese MoCA test and backchannel library, and Stephen MacNeil for feedback.  ... 
arXiv:2202.08216v1 fatcat:pzzkifp6ffg6xmmjgknegd4bde

TalkTive: A Conversational Agent Using Backchannels to Engage Older Adults in Neurocognitive Disorders Screening

Zijian Ding, Jiawen Kang, Tinky Oi Ting HO, Ka Ho Wong, Helene H Fung, Helen Meng, Xiaojuan Ma
2022 CHI Conference on Human Factors in Computing Systems  
We analyzed 246 conversations of cognitive assessments between older adults and human assessors, and derived the categories of reactive backchannels (e.g. "hmm") and proactive backchannels (e.g.  ...  Conversational agents (CAs) have the great potential in mitigating the clinicians' burden in screening for neurocognitive disorders among older adults.  ...  We would like to thank Pauline Kwan for recording a Cantonese MoCA test and backchannel library, and Stephen MacNeil for feedback.  ... 
doi:10.1145/3491102.3502005 fatcat:duavj72fyfbfdoazqhdiygo2m4

Building a Social Conversational Pedagogical Agent [chapter]

Agneta Gulz, Magnus Haake, Annika Silvervarg, Björn Sjödén, George Veletsianos
Conversational Agents and Natural Language Interaction  
in off-task conversation and iii) managing potential abuse of the agent.  ...  By tracing the historical roots of pedagogical agents in Intelligent Tutoring Systems (ITS), we discern central developments in creating an agent that is both knowledgeable and fosters a social relationship  ...  the one hand, and a broader and more socially oriented conversation, on the other hand.  ... 
doi:10.4018/978-1-60960-617-6.ch006 fatcat:eyz2g6fhe5ffpfhyemxxfv6ghy

The Contradictory Influence of Social Media Affordances on Online Communal Knowledge Sharing

Ann Majchrzak, Samer Faraj, Gerald C. Kane, Bijan Azad
2013 Journal of Computer-Mediated Communication  
conversation of strangers, unexpected interpretations and re-uses, and dynamic emergence.  ...  We further theorize mechanisms that affect how people engage in the knowledge conversation, finding that some mechanisms, when activated, will have positive effects on moving the knowledge conversation  ...  Acknowledgements This material is based upon work supported by the National Science Foundation under the following grants: 0953285 and 1219832. Note 1 http://www.youtube.com/watch?v=Zpweflyo_54  ... 
doi:10.1111/jcc4.12030 fatcat:7rsvion4ufdgriidyg7kmqy62m

How affordances of chatbots cross the chasm between social and traditional enterprise systems

Emanuel Stoeckli, Christian Dremel, Falk Uebernickel, Walter Brenner
2019 Electronic Markets  
We find that actualizing these affordances leads to higher-level affordances of chatbots that augment social information systems with affordances of traditional enterprise systems.  ...  , exploration with exploitation, and agility with discipline.  ...  In this regard, studies also show various effects of avatars on the human perception of conversational agents.  ... 
doi:10.1007/s12525-019-00359-6 fatcat:vw46ss2szvfjji5li42qhdqfny
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