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Collaborative ethnography for information systems research Studying knowledge work practices and designing supportive information systems

Ronald Maier, Stefan Thalmann
2012 Australasian Journal of Information Systems  
This paper proposes a procedure for the study of knowledge work practices that was adapted from collaborative ethnography, and can be used to inform requirements gathering for, and the design of, IS.  ...  Understanding knowledge work and supporting it with information systems (ISs) are challenging tasks.  ...  ACKNOWLEDGEMENTS This work was co-funded by the European Commission under the Information and Communication Technologies theme of the 7 th Framework Programme, Integrating Project MATURE (Contract No.  ... 
doi:10.3127/ajis.v17i2.701 fatcat:bflza7o4nngxji5zs4hnr5lb5u

Participatory design of a collaborative clinical trial protocol writing system

Chunhua Weng, David W. McDonald, Dana Sparks, Jason McCoy, John H. Gennari
2007 International Journal of Medical Informatics  
Results: Quick and dirty ethnography helped us efficiently understand relevant work practice, and participatory design helped us engage users into design and bring out their tacit work knowledge.  ...  This research leads to a collaborative writing system that supports in situ communication, group awareness, and effective work progress tracking.  ...  John Crowley, for his constant support in this research and other SWOG participants for their active involvement, including Jacqueline Benedetti, Jim Moon, Diana Lowry, and others.  ... 
doi:10.1016/j.ijmedinf.2006.05.035 pmid:16798070 fatcat:bew4yvyl4ndefjdxwpe4qlbega

The Role of Ethnography in the Design and Implementation of IT Systems

Jesper Simonsen
2009 Design Principles and Practices: An International Journal  
Ethnographic workplace studies in design tend to focus on the existing work practices either to inform the initial design of new information technology (IT) systems or as studies evaluating work practices  ...  However, ethnography may also prove efficient in identifying, analyzing, and evaluating changes in work practices that emerge from using the IT system as part of the design and implementation of this system  ...  For large IT systems, ethnography has traditionally been used in two different ways: (1) analyzing the existing work practices (prior to system implementation), in order to inform a subsequent design and  ... 
doi:10.18848/1833-1874/cgp/v03i03/37664 fatcat:36pxcvov4zbwzf4qfwer6su54e

Ethnomethodologically informed ethnography and information system design

Andy Crabtree, David M. Nichols, Jon O'Brien, Mark Rouncefield, Michael B. Twidale
2000 Journal of the American Society for Information Science  
The paper describes ethnomethodologically informed ethnography (EM) as a methodology for information science research, illustrating the approach with the results of a study in a university library.  ...  We outline our approach to the 'ethnographically informed' development of information systems in addressing some of the major problems of interdisciplinary work between system designers and EM researchers  ...  Acknowledgements The studies described here were funded by the British Library Research and Innovation Centre as part of the project Investigation of Collaborative Browsing and its Implications for System  ... 
doi:10.1002/(sici)1097-4571(2000)51:7<666::aid-asi8>;2-5 fatcat:tprdhtnnefdc7nxhfqtcf32u6e

Scholarship and practice: the contribution of ethnographic research methods to bridging the gap

Lynda J. Harvey, Michael D. Myers
1995 Information Technology and People  
Information systems (IS) is a field which has multiple stakeholders in its knowledge development, operating in contexts which have to deal with multiplicity, cross-linkage, diversity and continually emerging  ...  The purpose of the article is to show how ethnographic research methods can generate knowledge which is useful to both practice and scholarship.  ...  Information systems design is separated into software design practices, database design and development practices, human computer interface design areas, and systems configuration areas of concern.  ... 
doi:10.1108/09593849510098244 fatcat:ihxfxxeaxnadzjsxnvquxpl4bm

Talking in the library

Andy Crabtree, Michael B. Twidale, Jon O'Brien, David M. Nichols
1997 Proceedings of the second ACM international conference on Digital libraries - DL '97  
We present the case for the contribution of such studies to the development of digital library technology to support the practices of information-searching.  ...  We describe the use of ethnomethodologically-informed ethnography as a means of informing the requirements elicitation, design, development and evaluation of digital libraries.  ...  We thank John Hughes and Lou Armour for their methodological insights into categorisation work. This work was funded by the British Library Research and Innovation Centre.  ... 
doi:10.1145/263690.263824 dblp:conf/dl/CrabtreeTON97 fatcat:svtokhtoevgz5a5ucuyxnnwfqm

Knowledge worker tasks in system architecture

Małgorzata Pańkowska
2019 Informatyka Ekonomiczna  
In that domain, Design Science Research (DSR) is discussed as being very useful and adopted in this paper for knowledge management.  ...  Therefore main goal is to present system architecture models for knowledge management in information science domain.  ...  Therefore this paper proposes that knowledge system design studies are embedded in pragmatism and the practice theory.  ... 
doi:10.15611/ie.2019.1.05 fatcat:id3dvbz3hjcotl2nlu3iergvl4

The ethnographic tradition and design

Graham Button
2000 Design Studies  
Recent studies of collaborative work systems informed by ethnomethodology have exposed the shortcomings of classical ethnography, and have shifted the emphasis of fieldwork towards describing the accountable  ...  However, a second wave of fieldwork-based studies of work systems and design is now gaining force that threatens to dilute this analytic emphasis.  ...  Inevitably, it is necessary for the designer of collaborative work systems to gain some knowledge of the nature of the work that their systems will support.  ... 
doi:10.1016/s0142-694x(00)00005-3 fatcat:rzlcwyjxufdw3cbkxcg3bt5jri

Studying technology use as social practice: the untapped potential of ethnography

Trisha Greenhalgh, Deborah Swinglehurst
2011 BMC Medicine  
We suggest that while experimental and quasi-experimental studies have an important place in health informatics research overall, ethnography is the preferred methodological approach for studying ICTs  ...  and the deterministic experimental and quasi-experimental study designs which follow from these assumptions, have inherent limitations when ICTs are part of complex social practices involving multiple  ...  Acknowledgements and funding The empirical work which inspired this paper was funded by a research grant from the UK Medical Research Council (Healthcare Electronic Records in Organisations, 07/133) and  ... 
doi:10.1186/1741-7015-9-45 pmid:21521535 pmcid:PMC3108909 fatcat:upjlx34jevdhxmfof7xo2yx7wq

Qualitative Methods in IS/IT Research: Issues, Contributions and Challenges ? Forward

Wasana Bandara, Walter Fernandez, Bruce Rowlands
2012 Australasian Journal of Information Systems  
The fifth paper, by Stefan Thalman and Ronald Maier propose a procedure for the study of knowledge work practices adapted from collaborative ethnography that can be used to inform requirements gathering  ...  , and the design of information systems.  ...  His research is informed by the social informatics literature as a means for conceptualising the social context of information systems development.  ... 
doi:10.3127/ajis.v17i2.784 fatcat:ncxw5srh35b43crnpbhk7huoqq

Exploring the synergies between focused ethnography and integrated knowledge translation

Jennifer Baumbusch, Sarah Wu, Sandra B. Lauck, Davina Banner, Tamar O'Shea, Leslie Achtem
2018 Health Research Policy and Systems  
The integration of integrated knowledge translation within focused ethnography allows for real-time uptake of meaningful and emerging findings, the strengthening of collaborative research teams, and opportunities  ...  among researchers, study participants and knowledge users, and (3) a commitment to partnership between researchers and knowledge users as part of a larger programme of research, resulting in a (4) greater  ...  Acknowledgements This paper was commissioned by the Integrated Knowledge Translation Network, which brings together knowledge users and researchers to advance the science and practice of integrated knowledge  ... 
doi:10.1186/s12961-018-0376-z fatcat:ujlxub3uu5bazngzgjpwbe3ogq

The Role of Ethnographic Studies in Empirical Software Engineering

Helen Sharp, Yvonne Dittrich, Cleidson R. B. de Souza
2016 IEEE Transactions on Software Engineering  
engineering; to inform the design of software engineering tools; to improve method and process development; and to inform research programmes.  ...  Ethnography is a qualitative research method used to study people and cultures. It is largely adopted in disciplines outside software engineering, including different areas of computer science.  ...  ACKOWLEDGMENT The authors wish to thank attendees at their tutorials during ICSE over the last 5 years, and all the collaborators who have supported our ethnographic studies.  ... 
doi:10.1109/tse.2016.2519887 fatcat:hso7ijdr5ndn5hzdhuakwwgjpm

From ethnographic record to system design

John A. Hughes, Dave Randall, Dan Shapiro
1992 Computer Supported Cooperative Work (CSCW)  
We characterise ethnography as a research method, and consider the differences between undertaking it for strictly sociological or anthropological purposes by contrast with interdisciplinary and design  ...  This paper explores the issues involved in moving from ethnographic explorations of work in context to a practical contribution to system design.  ...  collaboration between systems design and sociologically inspired ethnographic studies.  ... 
doi:10.1007/bf00752435 fatcat:x3y3xckl2zh5nljupjlep4xfrm

The teleradiology system and changes in work practices

H Karasti, J Reponen, O Tervonen, K Kuutti
1998 Computer Methods and Programs in Biomedicine  
the newly implemented technology, and to provide information for redesigning the system.  ...  After the design and development of the teleradiology system, a work practice oriented approach was used to gain a more holistic understanding of the relationship between the emerging work practice and  ...  Acknowledgements Special thanks are expressed to the staff of the two radiology departments, as well as to the two companies for participating and contributing to the investigation, and to Sari Tuovila  ... 
doi:10.1016/s0169-2607(98)00047-9 pmid:9804001 fatcat:b44iqgjvrjgqjl3wrvszxbp36u

Development of an implementation and evaluation strategy for the Australian 'Zero Childhood Cancer' (Zero) Program: a study protocol

Frances Rapport, James Smith, Tracey A O'Brien, Vanessa J Tyrrell, Emily VA Mould, Janet C Long, Hossai Gul, Jeffrey Braithwaite
2020 BMJ Open  
We are applying a mixed-methods design including: a rapid ethnography (observations of stakeholder interactions and informal conversations), Program professionals' completion of a rapid health implementation  ...  and disseminationEthical approval for this study has been granted by Hunter New England Research Ethics Committee, New South Wales, Australia (approval ref: 2019/ETH12025).  ...  In addition, for the rapid ethnography work we also included an opt-out process.  ... 
doi:10.1136/bmjopen-2019-034522 pmid:32580982 fatcat:nw37h23tuzf3diijsbroj46bxq
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