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Asbjørn Følstad, Petter Bae Brandtzaeg, Tom Feltwell, Effie L-C. Law, Manfred Tscheligi, Ewa A. Luger
2018 Extended Abstracts of the 2018 CHI Conference on Human Factors in Computing Systems - CHI '18  
However, chatbots also represent opportunities for positive social impact. Chatbots can make needed services more accessible, available, and affordable.  ...  We will bring together the existing, but disparate, community of researchers and practitioners within the CHI community and broader fields who have an interest in chatbots.  ...  Chatbots and Social Good While chatbot development until now has been highly technology driven, we believe that chatbots hold potential to become a technology for social good.  ... 
doi:10.1145/3170427.3185372 dblp:conf/chi/FolstadBFLTL18 fatcat:jcknbwwfjvccznfytfvze54lye

Opportunities and Challenges in Using AI Chatbots in Higher Education

Shanshan Yang, Chris Evans
2019 Proceedings of the 2019 3rd International Conference on Education and E-Learning  
In this paper, we present three chatbot prototypes, the Warwick Manufacturing Group, University of Warwick, are currently developing, and discuss the potential opportunities and technical challenges we  ...  The technology has the potential to provide personalised service to a range of consumers. However, the use of chatbots within educational settings is still limited.  ...  Some chatbots have been created which embed elements of other latest technologies: For instance, Dascalu and Bodea [10] have developed a job interview training chatbot which has used both VR and AI technologies  ... 
doi:10.1145/3371647.3371659 fatcat:7sq37nqgqrci3hdwhujsbig7pm

Applying Chatbots to the Internet of Things: Opportunities and Architectural Elements

Rohan Kar, Rishin Haldar
2016 International Journal of Advanced Computer Science and Applications  
Literature surveys have looked into various applications, features, underlying technologies and known challenges of IoT.  ...  Identification of the newer challenges and possible future directions with this new integration, have also been addressed.  ...  OPPORTUNITIES FOR CHATBOTS IN IOT The shortcomings of modern IoT systems can be broadly classified into two types: (1) Technology Centric Challenges and (2) Human Centric Challenges.  ... 
doi:10.14569/ijacsa.2016.071119 fatcat:dbehgeultratnfsdryrhw3kfam

Future directions for chatbot research: an interdisciplinary research agenda

Asbjørn Følstad, Theo Araujo, Effie Lai-Chong Law, Petter Bae Brandtzaeg, Symeon Papadopoulos, Lea Reis, Marcos Baez, Guy Laban, Patrick McAllister, Carolin Ischen, Rebecca Wald, Fabio Catania (+3 others)
2021 Computing  
, (c) frameworks and platforms, (d) chatbots for collaboration, (e) democratizing chatbots, and (f) ethics and privacy.  ...  To help advance knowledge in this emerging research area, we propose a research agenda in the form of future directions and challenges to be addressed by chatbot research.  ...  Chatbots will both raise critical ethical challenges and hold implications for democratization of technology, and implementing research addressing these directions is important.  ... 
doi:10.1007/s00607-021-01016-7 fatcat:vldnvyylyfhgpail7scmgwqrje

Physicians' Perceptions of Chatbots in Healthcare: A Cross-Sectional Web-Based Survey (Preprint)

Adam Palanica, Peter Flaschner, Anirudh Thommandram, Michael Li, Yan Fossat
2018 Journal of Medical Internet Research  
Many potential benefits for the uses of chatbots within the context of health care have been theorized, such as improved patient education and treatment compliance.  ...  However, little is known about the perspectives of practicing medical physicians on the use of chatbots in health care, even though these individuals are the traditional benchmark of proper patient care  ...  The authors would also like to acknowledge Gaurav Baruah and Peter Leimbigler for their helpful comments of the research design and survey.  ... 
doi:10.2196/12887 pmid:30950796 pmcid:PMC6473203 fatcat:dok6725qlvec5g2hqesnjdxsf4


Petter Bae Brandtzaeg, Asbjørn Følstad
2018 Interactions  
The potential, and non-predictable, variation in user input, as demonstrated in the chatbot failures above, and what constitutes a valid chatbot response represents substantial challenges for the HCI field  ...  Chatbots imply not only a change in the interface between users and technology; they imply changing user dynamics and patterns of use.  ... 
doi:10.1145/3236669 fatcat:672it6sjzzdffkpxxv35hn372q

Assessment on Adoption Behavior of First-time Mothers on the Usage of Chatbots for Breastfeeding Consultation

Nikita Arora, Yash Jain, Vaishnavi Gupta, Sushil Mokashi, Chiranjibi Panda
2021 Journal of Mahatma Gandhi University of Medical Sciences and Technology  
There are several challenges, doubts, hesitations, and skepticism that new mothers face while breastfeeding their kids.  ...  The future belongs to AI-enabled technologies and henceforth, leading to an increased importance of the introduction of this kind of technology in the public health sector also.  ...  In lieu of all the challenges and problems being faced, the concept of a chatbot that helps new mothers is very much in demand these days.  ... 
doi:10.5005/jp-journals-10057-0161 fatcat:lcufpe3sv5ggne6jugpxqd7a4q

Review Paper: Technologies for Facial Emotion Recognition and Chatbots for Depression Handling

Mayuri Solase, Sonam Pedgaonkar, Mayuresh Pathade
2020 International Journal of Computer Applications  
With the improvement in technology, people are getting nearer through internet society but facing more challenges in their daily life and their interaction with other people.  ...  The main issue that came in this review was to merge the facial recognition and the chatbot part of the app.  ...  There are also some challenges in building chatbots [19] which are selection type of chatbots and as well as the programming language of chatbots.  ... 
doi:10.5120/ijca2020919841 fatcat:765j7ajtp5ddnindgvqskg7xx4

Can a Chatbot Determine My Diet?: Addressing Challenges of Chatbot Application for Meal Recommendation [article]

Ahmed Fadhil
2018 arXiv   pre-print
We discuss current challenges associated with chatbot application, we tackled technical, theoretical, behavioural, and social aspects of the challenges.  ...  This paper describes the background and motivation for chatbot systems in the context of healthy nutrition recommendation.  ...  As this technology grows and develops, its reasonable to expect chatbots to be more sophisticated and intelligent.  ... 
arXiv:1802.09100v1 fatcat:csudpcm2hrfdnopyeshc6xd3iu

Designing Chatbots with Black Americans with Chronic Conditions: Overcoming Challenges against COVID-19

Junhan Kim, Jana Muhic, Lionel Peter Robert, Sun Young Park
2022 CHI Conference on Human Factors in Computing Systems  
We report our fndings on our participants' needs for chatbots' roles and features, and their challenges in using chatbots.  ...  Along with the interviews, we performed design activities with 18 Black Americans that allowed them to envision and design their own chatbot to address their needs and challenges during the pandemic.  ...  However, these technologies have been limited to mobile health technology, without being extended to chatbots.  ... 
doi:10.1145/3491102.3502116 fatcat:ld62nzij4bbqznj2pqfrrs42ta

What Makes Users Trust a Chatbot for Customer Service? An Exploratory Interview Study [chapter]

Asbjørn Følstad, Cecilie Bertinussen Nordheim, Cato Alexander Bjørkli
2018 Lecture Notes in Computer Science  
Implications for the design and development of chatbots and directions for future work are suggested.  ...  , its self-presentation, and its professional appearance, but also (b) by factors concerning the service context, specifically the brand of the chatbot host, the perceived security and privacy in the chatbot  ...  The reported benefits and challenges, however, clearly indicates that chatbots currently are an emerging technology for customer service purposes.  ... 
doi:10.1007/978-3-030-01437-7_16 fatcat:qqdm2fw2lffdvhvbweo6d3nfyq

A Survey of Chatbot creation tools for non-coder

Asia Hamdan Al-Sinani, Bayan Said Al-Saidi
2020 Journal of student research  
Chatbot is an application of artificial intelligence that has a big role in saving time and effort by automating different aspect of human life.  ...  The Chatbot becomes good solution for many organizations to communicate with their customers and to increase their productivity by serving the customers for 24x7.  ...  beginning, we would like to take this opportunity to express our deep appreciation to our , project supervisor who has excellent guidance approach, moral support inspiring team members to work hard, command and  ... 
doi:10.47611/ fatcat:uo3klccmizdslci7xwqeqbduei

The Evolution of Chatbots in Tourism: A Systematic Literature Review [chapter]

Davide Calvaresi, Ahmed Ibrahim, Jean-Paul Calbimonte, Roland Schegg, Emmanuel Fragniere, Michael Schumacher
2021 Information and Communication Technologies in Tourism 2021  
However, such technological and financial fast-pace requires continuous investments, upskilling, and system innovation to tackle the eTourism challenges, which are shifting towards new dimensions.  ...  chatbots.  ...  SRQ12: Open Challenges As for the advantages, the open challenges are mainly provider-, user-, and system-related. Within the dynamics of a chatbot, the human user plays a crucial role.  ... 
doi:10.1007/978-3-030-65785-7_1 fatcat:m6vp3irb5bd3zbeh4hedgucxgu

Chatbots and the new world of HCI

Asbjørn Følstad, Petter Bae Brandtzæg
2017 Interactions  
If this happens, huge challenges and opportunities await in the field of HCI.  ...  If technology giants like Google, Facebook, and Microsoft are right, we will be moving our digital interaction from websites and apps with graphical user interfaces to messaging platforms such as Messenger  ...  Novel technologies entail novel ethics and privacy implications, and chatbots are no exception.  ... 
doi:10.1145/3085558 fatcat:lahiblgnznb3dbnnrtn4nah4ya

Applications of Chatbots in Marketing: Use Cases, Impacts, Challenges and Drivers

Joshi Sujata
2019 International Journal of Advanced Trends in Computer Science and Engineering  
Due to the advent of technologies like natural language processing (NLP) and voice-controlled technology, AI chatbots are quickly becoming very popular amongst businesses.  ...  There is a dearth of literature in marketing in this area hence this study was done to understand the application of chatbots in marketing, by studying Use Cases, Impacts, Challenges and Drivers of these  ...  CHALLENGES OF USING CHATBOTS Despite the considerable growth in chatbot technology, application of chatbot in marketing industry still has many challenges such as: (1) Understanding user emotions and sentiments  ... 
doi:10.30534/ijatcse/2019/3081.62019 fatcat:yfzpv3nyubdkhoeaxp4wiuz7te
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