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Predicting User Satisfaction with Intelligent Assistants

Julia Kiseleva, Kyle Williams, Ahmed Hassan Awadallah, Aidan C. Crook, Imed Zitouni, Tasos Anastasakos
2016 Proceedings of the 39th International ACM SIGIR conference on Research and Development in Information Retrieval - SIGIR '16  
While clicks in web search have been extensively used to infer user satisfaction, their significance in search dialogues is lower due to the partial replacement of clicks with voice control, direct and  ...  Second, we show that the dialogue style of interaction makes it necessary to evaluate the user experience at the overall task level as opposed to the query level.  ...  Acknowledgments We thank the help from Sarvesh Nagpal and Toby Walker for the help in collecting the internal API data for the user study.  ... 
doi:10.1145/2911451.2911521 dblp:conf/sigir/KiselevaWACZA16 fatcat:u2isb2lmizejrnyvy5hspztoai

How Does Domain Expertise Affect Users' Search Interaction and Outcome in Exploratory Search?

Jiaxin Mao, Yiqun Liu, Noriko Kando, Min Zhang, Shaoping Ma
2018 ACM Transactions on Information Systems  
Previous researches categorize these learning-related searches as exploratory searches, because they are often open-ended and multi-faceted, in which the user usually submits multiple queries iteratively  ...  Huge amount of users use Web search engines to learn new skills and knowledge everyday.  ...  Web search engine to study users' search-to-learn behaviors on general-purpose Web search engines; and 2) in Vakkari's study, the domain knowledge is a longitudinal, within-subject variable determined  ... 
doi:10.1145/3223045 fatcat:zlm77jfhkfflzftjl5g4bhiwcm

Online behavioral genome sequencing from usage logs

Yang Song, Weiwei Cui, Shixia Liu, Kuansan Wang
2014 Proceedings of the 23rd International Conference on World Wide Web - WWW '14 Companion  
The main functions of the web service are: (1) calculating query similarities based on their lexical, temporal and semantic scores, (2) clustering a group of user queries into tasks with the same search  ...  We surmise that user interests can be characterized by a large collection of features we call the behavioral genes that can be deduced from both their explicit and implicit online behaviors.  ...  The demo showcased features including calculating query similarity, clustering queries into similar search tasks, and modeling user topical interests in ODP categories.  ... 
doi:10.1145/2567948.2577015 dblp:conf/www/SongCLW14 fatcat:pnyqrkkj2fa5tgqqcaosoevptu

SCOOP: A Research Tool for Exploring Student Online Search Strategies and Performance

Mingming Zhou
2012 European Journal of Social & Behavioural Sciences  
Conclusions SCOOP builds a more extensive account of student web search process by tracking mouse behavior on web.  ...  Sample This study involved 12 male students in a Chinese university. All of them were familiar with computers and web.  ...  User Study To evaluate the effectiveness and efficiency of SCOOP, we conducted a user study to uncover behavior trends in web search. This study involved 12 male students in a Chinese university.  ... 
doi:10.15405/futureacademy/ejsbs(2301-2218).2012.1.7 fatcat:o6bzl2kcbbcfdcsly3qnabw5jq

Characterizing stages of a multi-session complex search task through direct and indirect query modifications

Jiyin He, Marc Bron, Arjen P. de Vries
2013 Proceedings of the 36th international ACM SIGIR conference on Research and development in information retrieval - SIGIR '13  
Instead of characterizing interaction behavior in terms of interface specific components, we propose to characterize users' search behavior in terms of two types of query modification: (i) direct modification  ...  Tasks are important factors in determining user context during search and many studies have been conducted that identify tasks and task stages through users' interaction behavior with search systems.  ...  Tasks can range from simple factual search to complex multi-session search tasks and can consist of single or multiple stages [8] .  ... 
doi:10.1145/2484028.2484178 dblp:conf/sigir/HeBV13 fatcat:vgh3hkj4tzd3vlxol2clldq3ee

Review and Analysis of Machine Learning and Soft Computing Approaches for User Modeling

Madhuri Potey, Pradeep K Sinha
2015 International journal of Web & Semantic Technology  
The real challenge in user modelling studies is due to the inadequacy of data, improper use of techniques, noise within the data and imprecise nature of human behavior.  ...  This paper reviews various approaches of user modeling and critically analyzes the machine learning and soft computing techniques that have successfully captured and formally modelled the human behavior  ...  ACKNOWLEDGEMENTS The authors are deeply indebted to all the researchers in the field and anonymous reviewers for their useful comments.  ... 
doi:10.5121/ijwest.2015.6104 fatcat:q43eezsnr5epredqr7xuhid3i4

Characterizing and supporting cross-device search tasks

Yu Wang, Xiao Huang, Ryen W. White
2013 Proceedings of the sixth ACM international conference on Web search and data mining - WSDM '13  
In this paper, we present a log-based study to define and characterize cross-device search behavior and predict the resumption of cross-device tasks.  ...  Little is known about the nature of cross-device search tasks, yet they represent an important opportunity for search engines to help their users, especially those on the target (post-switch) device.  ...  Related work falls in the following areas: (1) characterizing search behavior on desktop and mobile, (2) multidevice behavior, and (3) cross-session search tasks.  ... 
doi:10.1145/2433396.2433484 dblp:conf/wsdm/WangHW13 fatcat:nbeculfgyrdgvp42hqw2pqqe3q

From devices to people

Ryen W. White, Ahmed Hassan, Adish Singla, Eric Horvitz
2014 Proceedings of the 23rd international conference on World wide web - WWW '14  
We characterize variations in features of topic, time, and other aspects such as the complexity of the information sought per the number of searchers on a machine, and show significant differences in all  ...  We also develop models to cluster search behavior on a machine, allowing us to attribute historical data accurately and automatically assign new search activity to the correct searcher.  ...  Summary In this section, we have characterized some key aspects of search behavior in single-and multi-searcher machines.  ... 
doi:10.1145/2566486.2568022 dblp:conf/www/WhiteHSH14 fatcat:5lzp5iep2jad3pmlzqthkxrdfy

Recognition Primed Decision Making in E-Commerce

Marc Resnick
2001 Proceedings of the Human Factors and Ergonomics Society Annual Meeting  
Recognition-primed decision making has been used to describe the behavior of experts in naturalistic environments.  ...  A significant body of research has led to the conclusion that RPD models describe decision making in environments characterized by time pressure, competing and/or changing goals and uncertainty.  ...  which task useful in understanding the behavior of on-line schema would determine how each search result was consumers.  ... 
doi:10.1177/154193120104500447 fatcat:2qk77gasyvevnizbehrmydm5sq

A systematic literature review on intelligent user interfaces

Taisa G. Gonçalves, Christophe Kolski, Káthia M. de Oliveira, Guilherme H. Travassos, Emmanuelle Grislin-Le Strugeon
2019 Proceedings of the 31st Conference on l'Interaction Homme-Machine Adjunct - IHM '19  
In this way different types of interaction are provided, such as direct manipulation, web UI or tangible interaction.  ...  The user interfaces promote the interaction with the software system to achieve the users' goals.  ...  For this, the behavioral characteristics of the users are stored in different models (such as user model, device or platform model, environment model, interaction model, task model, and others).  ... 
doi:10.1145/3366551.3370344 dblp:conf/ihm/GoncalvesKOTS19 fatcat:uz5th6cnyzfdhfu7lbs43hqgoe

Automatic Image Annotation using Image clustering in Multi – Agent Society

Abbas Akram Khorsheed, Hussein Chible, Giorgio Giacinto
2014 International Journal of Computer Applications Technology and Research  
Due to the exclusionary growth of number of images distributed over massive repositories, the task of manual annotation is tedious and over killing in term of times and efforts.  ...  Agent interaction is synonym to socialization behavior dominating Agent society.  ...  User behavior monitoring (B1): this module is responsible for monitoring selections made by the user after querying the Google search Web service.  ... 
doi:10.7753/ijcatr0308.1006 fatcat:wawe7rbn6ffmnamimdtee74mku

Search, interrupted

Eugene Agichtein, Ryen W. White, Susan T. Dumais, Paul N. Bennet
2012 Proceedings of the 35th international ACM SIGIR conference on Research and development in information retrieval - SIGIR '12  
The goal of this work is to better understand, characterize, and automatically detect search tasks that will be continued in the near future.  ...  To this end, we analyze a query log from the Bing Web search engine to identify the types of intents, topics, and search behavior patterns associated with long-running tasks that are likely to be continued  ...  We also thank Filip Radlinski for insights on quantifying complexity of search tasks.  ... 
doi:10.1145/2348283.2348328 dblp:conf/sigir/AgichteinWDB12 fatcat:6rwgrxezxzfz3pono3cw4k7mce

Message from the WI'04 and IAT'04 Conference Chairs and Program Chair

2004 IEEE/WIC/ACM International Conference on Web Intelligence (WI'04)  
systems; reinforcement learning; social interactions in multi-agent systems; task-based agent context; task-oriented agents • Distributed Problem Solving: agent-based grid computing; agent networks in  ...  modeling and computation methods; behavioral self-organization; complex behavior characterization and engineering; emergent behavior; hard computational problem solving; self-organized criticality; self-organized  ... 
doi:10.1109/wi.2004.10001 fatcat:hqdw2dxf55gsdkxsxfru7insl4

The web from a complex adaptive systems perspective

Maya Rupert, Amjad Rattrout, Salima Hassas
2008 Journal of computer and system sciences (Print)  
This paper explores the web from a complex adaptive system (CAS) perspective. It reviews some characteristic behaviors of CASs and shows how the web exhibits similar behaviors.  ...  We propose a model and a prototype of a system that addresses the dynamic web content organization, adopting the CAS vision and using the multi-agent paradigm.  ...  A multi-agent system for multi-target search [28] allows users to define requests with multiple interdependent objectives.  ... 
doi:10.1016/j.jcss.2007.04.001 fatcat:3go65etm25gabior4d5v3ycuoi

A Behavioral Perspective on Transmuting Successive Multi-session Web Searches

Shin-jeng Lin
2010 Americas Conference on Information Systems  
Multi-session successive information searches are common and could have great implications for effective Web site design.  ...  The results also help validate a theoretical model in explaining successive searches and help revise system requirements for supporting the concerned search behavior.  ...  This is in line with the studies that emphasize the importance of user modeling and Web personalization (e.g., Chandler and Hyatt, 2003) .  ... 
dblp:conf/amcis/Lin10a fatcat:2ohz5m2zdbhc3mqazpvr7rtcje
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