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CSR marketing outcomes and branch managers' perceptions of CSR

Miguel Angel Moliner, Diego Monferrer Tirado, Marta Estrada-Guillén
2019 International Journal of Bank Marketing  
Findings Branch managers' perceptions of CSR have a marked influence on customers' perceptions of CSR, which again have a notable impact on the relationship variables studied: customer satisfaction, customer  ...  Design/methodology/approach The paper proposes a causal model establishing that managers' perceptions of CSR influence the perception of CSR held by the branch's customers, which in turn directly affects  ...  Pérez and Rodríguez (2017) propose a hierarchy-of-effects approach to explain how customers' perceptions of CSR influence their affective and conative responses in a banking context.  ... 
doi:10.1108/ijbm-11-2018-0307 fatcat:ixwf3gcjqzar5pwbjmopm5arpe

Policies to promote Corporate social responsibility (CSR) and assessment of CSR impacts

Jintao Lu, Licheng Ren, Wenfang Lin, Yifan He, Justas Streimikis
2018 E & M Ekonomie a Management  
Therefore, this paper aims to shed more light on this issue and provide clear policy recommendations based on the conducted analysis.  ...  The paper analyses and compares the main policies that are aiming at the promotion of CSR, including reporting initiatives and requirements.  ...  The study by Colucia et al. (2018) proved that a strong legal system in the country has a positive impact on the CSR performance and disclosure.  ... 
doi:10.15240/tul/001/2019-1-006 fatcat:omknypnsorgnxiib7jdqsf6xhu

Efficiency and Sustainability of CSR Projects

Maria-Teresa Bosch-Badia, Joan Montllor-Serrats, Maria-Antonia Tarrazon-Rodon
2017 Sustainability  
This model relies on two common functions that we identify in the CSR infrastructure and the financial system: the defining function and the performance information function.  ...  The UN Global Compact and the sustainability indexes are two relevant examples. The complexity and some of the functions of this CSR infrastructure have common features with the financial system.  ...  context.  ... 
doi:10.3390/su9101714 fatcat:yh5qp6umqrc3doh6h4jhrofc6i

Concepts and Definitions of CSR and Corporate Sustainability: Between Agency and Communion [chapter]

Marcel van Marrewijk
2012 Citation Classics from the Journal of Business Ethics  
Changing concepts of business, governments and civil society System theorists recommend, as "a cure to any diseased system, rooting out any holon that have usurped their position in the overall system  ...  I would recommend to keep a small but essential distinction: Associate CSR with the communion aspect of people and organisations and CS with the agency principle.  ...  benefit of the company and society as a whole". 3 Elkington (1997) : "Triple Bottom Line" or "People, Planet, Profit", refers to a situation where companies harmonize their efforts in order to be eco  ... 
doi:10.1007/978-94-007-4126-3_32 fatcat:aj45rtl3e5er7ein2csdskduxy

Public Policies on CSR in Europe: Themes, Instruments, and Regional Differences

Reinhard Steurer, Sharon Margula, Andre Martinuzzi
2012 Social Science Research Network  
in four fields of action (i.e. awareness for CSR, transparency, socially responsible investment, and leading by example).  ...  In a third step, the paper compares the status of public policies on CSR in Western Europe and Central and Eastern Europe (CEE).  ...  Acknowledgements The empirical parts of this paper are based on a 2-year study on CSR policies in the EU, financed by DG Employment, Social Affairs, and Equal Opportunities.  ... 
doi:10.2139/ssrn.2342149 fatcat:turencsrezhfvorn5yjuellkjq

Public Policies on CSR in Europe: Themes, Instruments, and Regional Differences

Reinhard Steurer, Andre Martinuzzi, Sharon Margula
2011 Corporate Social Responsibility and Environmental Management  
in four fields of action (i.e. awareness for CSR, transparency, socially responsible investment, and leading by example).  ...  In a third step, the paper compares the status of public policies on CSR in Western Europe and Central and Eastern Europe (CEE).  ...  Acknowledgements The empirical parts of this paper are based on a 2-year study on CSR policies in the EU, financed by DG Employment, Social Affairs, and Equal Opportunities.  ... 
doi:10.1002/csr.264 fatcat:luwoyipbhzf7xj4kasqv44sula

CSR Performance, Firm's Attributes, and Sustainability Reporting

Berto Usman
2020 International Journal of Business and Society  
Overall, this study provides empirical evidence, in which CSR performance and the firm's attributes play a pivotal role as the drivers of sustainability reporting.  ...  Relying on the legitimacy theory, we conjecture that CSR performance and the firm's attributes are associated with SR.  ...  In this context, investors or creditors with high awareness of sustainability concerns would demand high transparency about their investment.  ... 
doi:10.33736/ijbs.3269.2020 fatcat:hcjw7hj3lrfrhcdfyyexmejwba

A multiple case study analysis of organizations' immersion towards corporate social responsibility (CSR), adopting sustainability and green initiatives

Aida Aqilah Asmali
2020 Zenodo  
The critical points of the analysis are organizational behavior is a feature of the personality of a person, and for the group environment and for change to be successful, it must be collaborative and  ...  Next, BruTEL is a telecommunication company in the dilemma of whether or not they should proceed with their green strategy despite knowing they would lose a strain of customers (Idris et al., 2019).  ...  This differs with the systemic and technological solutions that contribute indirectly to a shift in individual behaviour.  ... 
doi:10.5281/zenodo.3821365 fatcat:rfuddw5ig5c55mhzv4y64iiace

Effects of the Type of CSR Discourse for Utilitarian and Hedonic Services

Andrea Pérez, María del Mar García de los Salmones, Elisa Baraibar-Diez
2020 Sustainability  
In a context of corporate social responsibility (CSR) communication, we explore whether the use of expositive versus narrative discourses interacts with the type of service commercialized by the company  ...  of CSR messages and we evaluate changes in their message attributions and internal and external responses to them.  ...  Participants became aware of a fictitious company and its CSR program by evaluating website content (Appendix A, Figures A1 and A2 ).  ... 
doi:10.3390/su12124821 fatcat:y7oatqs66ndybkfhraat3oxgea

The Impact of Corporate Volunteering on CSR Image: A Consumer Perspective

Carolin Plewa, Jodie Conduit, Pascale G. Quester, Claire Johnson
2014 Journal of Business Ethics  
First, overcoming the lack of consumer studies in the context of CSR and in particular CV, a contribution to the literature is made by examining the impact of a CV program on consumer perceptions of a  ...  This offers critical insight into CV as a CSR initiative, providing the foundation for future research in this increasingly relevant context.  ...  Similarly, in a consumer context, we recognise that the proposed relationships will depend on the consumer's value system.  ... 
doi:10.1007/s10551-014-2066-2 fatcat:57wej2k76rha5erk5pxqfzw43q

Organization, Discourse Ethics and the Interpretation of "Political CSR"

Bálint Molnár
2017 KOME: An International Journal of Pure Communication Inquiry  
as a stock indicator.  ...  Instead of analyzing corporate responsibility from an economic or an ethical point of view, they propose to embed the CSR debate in the context of the changing order of political institutions.  ...  The autonomously defined relationship of market participants and stakeholders, which is independent of the government institution system and decision making, may serve as a starting point for bottom-up  ... 
doi:10.17646/kome.2017.11 fatcat:drrn3auygrftrfc2wfk7x6qfmi

Impact of CSR on Customer' and Employee' Satisfaction -Literature Review-

JAMAL Youssef, WARIT Doha
2021 Zenodo  
Enfin, afin de construire les fondements littéraires de la dernière notion, à savoir la satisfaction des employés, nous présentons les définitions, les approches et les différents instruments proposés  ...  multidimensional context and framework.  ...  All these works presented above have resulted in a unique attempt to define satisfaction as being the result of a dual process, affective and cognitive, even if the link and the order of the sequence between  ... 
doi:10.5281/zenodo.4468367 fatcat:25gmvr4ix5hslc6bqqr4l7el3m

COMMUNITY PERCEPTIONS OF A CSR PROGRAMME: A CASE STUDY OF A PROFESSIONAL FOOTBALL CLUB

Simeon E.H. Davies, Talent Moyo
2017 Corporate Ownership and Control  
However, little if any research has been conducted in an African context regarding CSR programmes and professional sport organisations.  ...  LITERATURE REVIEW Bradish and Cronin (2009) asserted that when reflecting on corporate social responsibility (CSR) in the context of sport that 'CSR should be regarded as one of the most important components  ...  However, it is a recommendation of this paper that further research is conducted to provide a more comprehensive understanding of the role of CSR, and the way it is perceived by the local community, when  ... 
doi:10.22495/cocv14i3c1art5 fatcat:qdbzzlkjdfgu7oathsuxt6mjja

Analyzing fit in CSR strategy research in state-owned entreprises: Indonesia context

Muafi Muafi
2016 Journal of Industrial Engineering and Management  
Purpose: We attempted to empirically examine the fitness level of enterprises CSR strategy and its context with contingency and configuration approach.  ...  Although validity and reliability tests has shown the right outcome, there is still a possibility of a bias, (b) state-owned companies in Indonesia are represented by CSR manager samples or PKBL with purposive  ...  Van de Ven and Drazin (1985) recommended that eucledience distance is the best method to be used in system approach with big samples.  ... 
doi:10.3926/jiem.1729 fatcat:z7cpublggzdjfd2hmzqpz7cyei

Socio-economic impact of CSR activities of an Islamic Banking: A Case of Islami Bank Bangladesh Limited

Syeda Tanjila Shahnewaz
2016 Asian Business Review  
The purpose of the paper is to study the underlying drivers of the CSR program undertaken by the Islami Bank Bangladesh Limited and to explore if the CSR activities are planned as a holistic approach to  ...  However, it has the improvement opportunity to create a synergy by bundling all its CSR activities as a holistic program.  ...  of CSR activities of Islami Bank Bangladesh Limited to identify improvement opportunities in their CSR program  Recommend remedial measures for the development of a systemic CSR program for Islami Bank  ... 
doi:10.18034/abr.v6i3.41 fatcat:f4lgaleme5fglai4n4lalpj4h4
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