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CSDS: A Fine-Grained Chinese Dataset for Customer Service Dialogue Summarization [article]

Haitao Lin
2021 arXiv   pre-print
Therefore, in this paper, we introduce a novel Chinese dataset for Customer Service Dialogue Summarization (CSDS).  ...  We define tasks in CSDS as generating the overall summary and different role-oriented summaries for a given dialogue.  ...  Acknowledgements First, We thank anonymous reviewers for helpful suggestions. Second, we thank all the annotators and volunteers for constructing the dataset and making the human evaluation.  ... 
arXiv:2108.13139v2 fatcat:6iqgyjsvpngxhi3uavsdsaqtvq

CSDS: A Fine-Grained Chinese Dataset for Customer Service Dialogue Summarization

Haitao Lin, Liqun Ma, Junnan Zhu, Lu Xiang, Yu Zhou, Jiajun Zhang, Chengqing Zong
2021 Proceedings of the 2021 Conference on Empirical Methods in Natural Language Processing   unpublished
CSDS: A Fine-Grained Chinese Dataset for Customer Service Dialogue Summarization Haitao Lin1,2 , Liqun Ma1,2 , Junnan Zhu1,2 ,  ...  CSDS is a dialogue summarization dataset used to summarize a customer service dialogue.  ... 
doi:10.18653/v1/2021.emnlp-main.365 fatcat:ge72o3auqvaanbu7zcii6m56ri

Other Roles Matter! Enhancing Role-Oriented Dialogue Summarization via Role Interactions [article]

Haitao Lin, Junnan Zhu, Lu Xiang, Yu Zhou, Jiajun Zhang, Chengqing Zong
2022 arXiv   pre-print
Therefore, we propose a novel role interaction enhanced method for role-oriented dialogue summarization.  ...  Role-oriented dialogue summarization is to generate summaries for different roles in the dialogue, e.g., merchants and consumers.  ...  Acknowledgements We thank all volunteers for their great help on the evaluation, and all anonymous reviewers' suggestions are very appreciated.  ... 
arXiv:2205.13190v1 fatcat:3focosndk5grtpe2eyqcojf3jq

A Survey on Dialogue Summarization: Recent Advances and New Frontiers [article]

Xiachong Feng, Xiaocheng Feng, Bing Qin
2022 arXiv   pre-print
In detail, we systematically organize the current works according to the characteristics of each domain, covering meeting, chat, email thread, customer service and medical dialogue.  ...  Dialogue summarization aims to condense the original dialogue into a shorter version covering salient information, which is a crucial way to reduce dialogue data overload.  ...  We would also like to thank Shiyue Zhang for her feedback on email summarization and Libo Qin for his helpful discussion.  ... 
arXiv:2107.03175v2 fatcat:qghkke4harac3otuvccbuw5pca

Other Roles Matter! Enhancing Role-Oriented Dialogue Summarization via Role Interactions

Haitao Lin, Junnan Zhu, Lu Xiang, Yu Zhou, Jiajun Zhang, Chengqing Zong
2022 Proceedings of the 60th Annual Meeting of the Association for Computational Linguistics (Volume 1: Long Papers)   unpublished
Therefore, we propose a novel role interaction enhanced method for role-oriented dialogue summarization.  ...  Role-oriented dialogue summarization is to generate summaries for different roles in the dialogue, e.g., merchants and consumers.  ...  Acknowledgements We thank all volunteers for their great help on the evaluation, and all anonymous reviewers' suggestions are very appreciated.  ... 
doi:10.18653/v1/2022.acl-long.182 fatcat:ofjph65mznf6lmk74ywidnst5e

A Survey on Dialogue Summarization: Recent Advances and New Frontiers

Xiachong Feng, Xiaocheng Feng, Bing Qin
2022 Proceedings of the Thirty-First International Joint Conference on Artificial Intelligence   unpublished
In detail, we systematically organize the current works according to the characteristics of each domain, covering meeting, chat, email thread, customer service and medical dialogue.  ...  Dialogue summarization aims to condense the original dialogue into a shorter version covering salient information, which is a crucial way to reduce dialogue data overload.  ...  ., 2021] Code-Mix CSDS [Lin et al., 2021] Customer Service Chinese TODSum English TWEETSUMM English CRD3 [Rameshkumar and Bailey, 2020] TV Show English [Song et al., 2020] Medical Chinese SumTitles  ... 
doi:10.24963/ijcai.2022/760 fatcat:ngk7nkcvyva2fkudjjmvzrjxpe

Portuguese SKA White Book [article]

Domingos Barbosa, Sonia Antón, João Paulo Barraca, Miguel Bergano, Alexandre C. M. Correia, Dalmiro Maia, Valério A. R. M. Ribeiro
2020 arXiv   pre-print
The meeting was very successful in providing a detailed overview of the SKA status, vision and goals and describes most of the Portuguese contributions to science, technology and the related industry aspirations  ...  ACKNOWLEDGMENTS ACKNOWLEDGMENTS We warmly thank Francisco Colomer (JIVE -Joint Institute for VLBI in Europe ERIC) and Leonid Gurvitz (JIVE and Astrodynamics and Space Missions, TU Delft) for the long  ...  We warmly thank Arnold van Ardenne for invaluable comments and for the inspirational collaboration towards the "greening" of large scale science and the enhancement of its societal impact.  ... 
arXiv:2005.01140v1 fatcat:gijmylrmvfcj3i7dt3wbsr6vhm

Knowledge-enhance Neural Text Generation

Ye Liu
2022
In the fourth task, I'll introduce a Transformer-based the pre-trained model with multi-granularity sparse attentions for long-text summarization.  ...  It is a novel knowledge graph-augmented framework for generative commonsense reasoning.  ...  answering userlog from a commercial customer service platform containing 1 million instances in chinese language.  ... 
doi:10.25417/uic.19187354 fatcat:5dird7xgcvgnvm2lita24wqe6e

Spherical near field acoustic holography with microphones on a rigid sphere

Finn Jacobsen, Jo/rgen Hald, Efrén Fernandez, Guillermo Moreno
2008 Journal of the Acoustical Society of America  
The poor quality of clarity was assessed for churches with longest EDT for the performance of music involving polyphony.  ...  A grouping of the churches by typology was found by analysing the reverberation times; 3.  ...  customers.  ... 
doi:10.1121/1.2934035 fatcat:57w2rziyfvcmnnyzsxlgg43qxa

Parameter survey of a rib stiffened wooden floor using sinus modes model

Lars‐Göran Sjökvist, Jonas Brunskog, Finn Jacobsen
2008 Journal of the Acoustical Society of America  
The poor quality of clarity was assessed for churches with longest EDT for the performance of music involving polyphony.  ...  A grouping of the churches by typology was found by analysing the reverberation times; 3.  ...  customers.  ... 
doi:10.1121/1.2933934 fatcat:fmeouf2iynctnculdxzvoqb4iu

Measurement of total sound energy density in enclosures at low frequencies

Finn Jacobsen
2008 Journal of the Acoustical Society of America  
The poor quality of clarity was assessed for churches with longest EDT for the performance of music involving polyphony.  ...  A grouping of the churches by typology was found by analysing the reverberation times; 3.  ...  customers.  ... 
doi:10.1121/1.2934233 fatcat:vuavezpbsnabxmhi4jlbvbwgly

Resources Futures A Chatham House Report Resources Futures

Bernice Lee, Felix Preston, Jaakko Kooroshy, Rob Bailey, Glada Lahn, Bernice Lee, Felix Preston, Jaakko Kooroshy, Rob Bailey, Glada Lahn
2012 unpublished
and desertification. 281 As a result, Chinese grain production declined by 17% between 2000 and 2004.  ...  summarized as follows.  ...  This approach identifies a number of countries as vulnerable that are not captured by other methods that have a greater Annex 11: Key Data Sources This report relies on a variety of data sources for  ... 
fatcat:pnannbtoe5dn7gl2tzoqxrq4tq

Final report on information processing research

Rachel T. Levine, Research Documents Group.
2018
Intuitively, the formula A. /(/) will be true in a global state of some concurrent system, provided that the formula /(i) holds for each component process /. y/(i) is explained similarly.  ...  We have addressed the problem of devising an appropriate logic for reasoning about networks with many identical processes.  ...  The implementation exploits very fine-grained parallelism to achieve significant speed-up.  ... 
doi:10.1184/r1/6605645 fatcat:k7ibo26tdfhd3objmizmdrwdfu

Olivetti's New Canaan Electronic Laboratory: when design meets computing

ROCHA João, University of Évora
2018 Proceedings of DRS 2018   unpublished
The study revealed a positive perception of EGRs and a greater appreciation than the one given to traditional roofs.  ...  We also thank the participants in this research for their contributions.  ...  The framing provides the motivation for the fine-grain, narrative or anecdotal approach, realised through the account of Stig and his experiences of street mapping over a period of 4 months.  ... 
doi:10.21606/drs.2018.656 fatcat:w2mbarmg3zb43lslumnczirpwm