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CRSRL: Customer Routing System Using Reinforcement Learning

Chong Long, Zining Liu, Xiaolu Lu, Zehong Hu, Yafang Wang
2019 Proceedings of the Twenty-Eighth International Joint Conference on Artificial Intelligence  
In this paper, we formalize the customer routing problem, and propose a novel framework based on deep reinforcement learning (RL) to address this problem.  ...  Allocating resources to customers in the customer service is a difficult problem, because designing an optimal strategy to achieve an optimal trade-off between available resources and customers' satisfaction  ...  This paper focus on two aspects: firstly, we propose a deep-reinforcement-learning [Sutton and Barto, 2018] based framework to perform the customer service requests routing.  ... 
doi:10.24963/ijcai.2019/952 dblp:conf/ijcai/LongL0HW19 fatcat:d3ghjjhppfau3i4xeczrajdhvm