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In this paper, we formalize the customer routing problem, and propose a novel framework based on deep reinforcement learning (RL) to address this problem. ... Allocating resources to customers in the customer service is a difficult problem, because designing an optimal strategy to achieve an optimal trade-off between available resources and customers' satisfaction ... This paper focus on two aspects: firstly, we propose a deep-reinforcement-learning [Sutton and Barto, 2018] based framework to perform the customer service requests routing. ...doi:10.24963/ijcai.2019/952 dblp:conf/ijcai/LongL0HW19 fatcat:d3ghjjhppfau3i4xeczrajdhvm