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The Effects of Self-Service Web Portals on Online Banking Service Quality: A Theoretical Model

Mohammad A. T. AlSudairi
2013 International Journal of Business and Management  
These portals are expected to facilitate improvements in the quality of customer services.  ...  The implementation of self-service through a web-based portal is one of the significant business models being implemented by banks.  ...  Web services are software application and are synonymous to e-services (Kagal, Perich, Chen, Tolia, Zou, Finin, Joshi, Peng, Cost & Nicholas, 2002) .  ... 
doi:10.5539/ijbm.v8n18p121 fatcat:3kvdnx2cxvcazas6ahvuso4244

Process quality and collaboration quality on B2B e‐commerce

Jengchung Victor Chen, Yawen Chen, Erik Paolo S. Capistrano
2013 Industrial management & data systems  
Furthermore, results show that process and collaboration quality have significant effects on usefulness and satisfaction, reinforcing the objective of using B2B e-commerce systems across supply chain members  ...  perspectives and priorities when it comes to B2B e-commerce transactions.  ...  Service quality positively influences usefulness of the B2B e-commerce system. H6. Service quality positively influences users' overall satisfaction to the B2B e-commerce system.  ... 
doi:10.1108/imds-10-2012-0368 fatcat:bmqf7xu3w5ekvbh33fvymwxhsm

Implications of e-Service Quality Dimensions for the Information Systems Function

Shaun Pather, Sylvie Usabuwera
2010 2010 43rd Hawaii International Conference on System Sciences  
With the advent of e-commerce, many studies have focused on online service quality measurement from the marketing perspective.  ...  Consequently various approaches for measuring IS effectiveness have been produced including that of service quality.  ...  However Figure 3 also highlights what is a common oversight in the e-service quality literature i.e. that e-service quality extends beyond the web interface.  ... 
doi:10.1109/hicss.2010.224 dblp:conf/hicss/PatherU10a fatcat:ucdq5b7lnbbqreugubvkunf3zu

A New Vision for Evaluating the Quality of E-Commerce Websites

Osama M. Rababah, Muhannad Al-Shboul, Rizik Al-Sayyed
2011 International Journal of Advanced Corporate Learning  
Index Terms-e-Commerce, Website Evaluation, and Website Quality. 32  ...  Quality has been established as a key factor in ensuring the success of E-commerce in attracting and retaining customers.  ...  a site that gives an E-commerce experience with high service quality and user satisfaction.  ... 
doi:10.3991/ijac.v4i1.1456 fatcat:do7dit3qvvdv7pby3ydrqfy6si

Quality attributes of Web software applications

J. Offutt
2002 IEEE Software  
In only four or five years, the world wide web has changed from a static collection of HTML web pages to a dynamic engine that powers e-commerce, collaborative work, and distribution of information and  ...  Web applications have very high requirements for a number of quality attributes.  ...  to a full-fledged market medium for e-commerce.  ... 
doi:10.1109/52.991329 fatcat:sbnn2pmh6nddldqemidecf55cm

A Metrics Ecosystem for Designing Quality E-Commerce Systems

Antonia Stefani
2018 International Journal of Computer Science & Information Technology (IJCSIT)  
Designing quality e-commerce software is one battle that needs to be won in this war and tools such as formal standards are key weapons.  ...  These metrics are mapped to quality characteristics of the software and to facets of user-system interaction so as to provide designers and developers insights and guidelines on how produce quality e-commerce  ...  This rule also applies to e-commerce software.  ... 
doi:10.5121/ijcsit.2018.10207 fatcat:xh3jaokxxrctzdraqp4j6zepey

Website quality: An analysis of scientific production

Alejandro Morales-Vargas, Rafael Pedraza-Jiménez, Lluís Codina
2020 El Profesional de la Informacion  
By triangulating review methods, 716 texts, published between 2000 and 2018, were identified in Scopus, Web of Science and other databases and examined.  ...  However, as of 2007, the number of texts describing evaluation tools for the websites of specific sectors – most notably, education (33%), health (27%) and commerce (21%) – increased their share.  ...  The elements of user experience: User-centered design for the web and beyond B 2,070 Liu; Arnett 2000 Exploring the factors associated with web site success in the context of electronic commerce  ... 
doi:10.3145/epi.2020.sep.08 fatcat:ycfl7abmajbvnii3kwq4qbfr3i

A Framework for Quality Assurance of Electronic Commerce Websites [chapter]

Zain Balfagih, Norshidah Mohamed, Murni Mahmu
2010 E-commerce  
captures the e-commerce content issue.  Service quality -measures the overall support delivered by the service provider.  Usage -measures everything from a visit to a Website, to navigation within the  ...  As an electronic commerce Website could be regarded as a piece of software, software quality and software quality assurance practices could be a reference point in ensuring the quality of electronic commerce  ...  A Framework for Quality Assurance of Electronic Commerce Websites, E-commerce, Kyeong Kang (Ed.), ISBN: 978-953-7619-98-5, InTech, Available from: http://www.intechopen.com/books/e-commerce/a-framework-for-quality-assurance-ofelectronic-commerce-websites  ... 
doi:10.5772/8904 fatcat:wibge76iq5cnjdn5pdvtoim2ba

Customer reactions to a webshop's service quality

Franz Hackl, Rudolf Winter-Ebmer
2019 Empirica  
E-commerce has become an integral part of the world's economy. In this study we investigate the impact of service quality in e-tailing on site visits and consumer demand.  ...  Our results show that the most important service quality aspects are those related to the ordering process and the firm's website performance.  ...  service characteristics in the e-commerce business.  ... 
doi:10.1007/s10663-019-09453-6 fatcat:l62yvyicobfxnpqk7jf63ahav4

E- Government Service Quality And Its Effectiveness

Inshirah Abdul Malek, Jitendra Pandey, Vishal Dattana
2020 Journal of student research  
Addressing the, limitation and challenges faced and ways of strengthening e-government research. At last, findings related to strategies to make e-governance effective and conclusion will be drawn.  ...  We live in the era of "e-communication". Governments around the globe rely on e-communication, that is "e-governance", to govern the public and private activities according to their conditions.  ...  A proper distributed cloud computing web service that equipped effectively in egovernment is slightly obtainable.  ... 
doi:10.47611/jsr.vi.895 fatcat:hgwzzwblu5hevcb6y3kqxhcp2u

RECENT E-COMMERCE TRENDS AND LEARNINGS FOR E-COMMERCE SYSTEM DEVELOPMENT FROM A QUALITY PERSPECTIVE

Hasan Beyari
2021 International Journal for Quality Research  
The aim of this paper was to conduct a systematic review of the newly emerging research on e-commerce, and synthesise any learnings for e-commerce system development from a quality perspective.  ...  Some countries could not implement e-commerce effectively due to lack of trust and confidence of customers on online transactions and weak laws and regulations to protect them.  ...  Furthermore, the review will synthesise any learnings for e-commerce system development from a quality perspective.  ... 
doi:10.24874/ijqr15.03-07 fatcat:ztha3aqbdzesrgvwnb63rtutdy

Web Forms and XML Processing: Some Quality Factors of Process and Product

Mário Amado Alves
2001 Quality of Information and Communications Technology  
The current paper contributes to this goal by exposing a method for the development of complex web services which embodies a number of quality assurance items and has passed the test of real web service  ...  The web is bad; really bad."--observed Jakob Nielsen three years ago about The Web Usage Paradox [1]. The true paradox today is that science and technology institutions have bad sites!  ...  The message is simple: User: demand web quality Web service provider, z My research is supported by the FundaVao para a Cincia e Tecnologia, vd~ Acknowledgements.  ... 
dblp:conf/quatic/Alves01 fatcat:bf4an5h6i5brzebnlgulpduqtu

Quality Content in Distance Education

Ezgi Pelin Yildiz, Aytekin İşman
2016 Universal Journal of Educational Research  
The success of the distance education is possible with content quality. The proliferation of e-learning environment has brought a need for content production.  ...  Quality of the content in distance education systems come before the factors that determine the quality of education.  ...  Blackboard software has been introduced in two packages: 'Academic Suite' (academic pack) and 'Commerce Suite' (commercial package).  ... 
doi:10.13189/ujer.2016.041220 fatcat:rydvry5wfjgc7boansuaehapgi

Web site satisfaction and purchase intentions

Chatura Ranaweera, Harvir Bansal, Gordon McDougall
2008 Managing Service Quality  
Practical implications -The results suggest that to be successful, relatively unknown web-based service providers need to go beyond matching their large competitor and need to offer unique web sites to  ...  Results are generalisable to online service providers in a number of industries.  ...  Given the e-commerce setting of the study, an online sample was selected for testing the model.  ... 
doi:10.1108/09604520810885590 fatcat:7ngzfc6qxjdnbhzysbvadnt5ae

Measurement of user-perceived web quality

Ravi T. Seethamraju
2004 European Conference on Information Systems  
Creating an effective web site that gives a positive overall experience to the customers and visitors is important in business today.  ...  This study reviews the literature in web quality measurement and employs a 25 item instrument developed by Aladwani and Palvia to measure the user perceived web quality.  ...  As a part of their study of e-commerce, these students were expected to browse through various other web sites.  ... 
dblp:conf/ecis/Seethamraju04 fatcat:ijhoujmqmrdstjc5k526zbqjwq
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