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Augmenting organizational memory: a field study of answer garden

Mark S. Ackerman
1998 ACM Transactions on Information Systems  
It then presents findings from a field study of Answer Garden.  ...  The article discusses the usage data and qualitative evaluations from the field study, and then draws a set of lessons for next-generation organizational memory systems.  ...  Wanda Orlikowski, JoAnne Yates, and Brian Pentland helped considerably in my understanding of organizational memory. Jintae Lee expanded my view of organizational memory systems.  ... 
doi:10.1145/290159.290160 fatcat:vefonsthyjdqnps27ussnzog5e

Augmenting the organizational memory

Mark S. Ackerman
1994 Proceedings of the 1994 ACM conference on Computer supported cooperative work - CSCW '94  
This paper presents findings from a field study of one such organizational memory system, the Answer Garden.  ...  The paper discusses the usage data and qualitative evaluations from the field study, and then draws a set of lessons for next-generation organizational memory systems.  ...  Wanda Orlikowski, JoAnne Yates, and Brian Pentland helped considerably in my understanding of organizational memory. Jintae Lee expanded my view of organizational memory systems.  ... 
doi:10.1145/192844.193019 dblp:conf/cscw/Ackerman94 fatcat:bv54bnsurbcidkenecnqyhdlou

Definitional and contextual issues in organizational and group memories

Ackerman
1994 Proceedings of the Twenty-Seventh Hawaii International Conference on System Sciences HICSS-94  
This paper discusses findings from case studies of six organizations using or attempting to use the Answer Garden, a type of organizational memory system.  ...  This paper discusses findings from case studies of six organizations using or attempting to use the Answer Garden, a type of organizational memory system.  ...  Grinter, Mike Graves, Jonathan Allen, and the people at the various field sites for their insights and assistance.  ... 
doi:10.1109/hicss.1994.323444 fatcat:7zrup6bxczcmxljwqn4ti6fuy4

Definitional and contextual issues in organizational and group memories

Mark S. Ackerman
1996 Information Technology and People  
This paper discusses findings from case studies of six organizations using or attempting to use the Answer Garden, a type of organizational memory system.  ...  Organizational and group memories can include a wide variety of materials, including documents, rationales for decisions, formal descriptions of procedures, and so on.  ...  Wanda Orlikowski, JoAnne Yates, and Brian Pentland helped considerably in my understanding of organizational memory. Jintae Lee expanded my view of organizational memory systems.  ... 
doi:10.1108/09593849610111553 fatcat:oqkflomh5ncarc2sj7pxi5xnhy

A Theoretical Framework Linking Creativity, Empowerment, and Organizational Memory

David J. Paper, Jeffrey J. Johnson
1997 Creativity and Innovation Management  
area and interview-based studies concerning "empowered" systems development project teams and organizational memory.  ...  Hence, we developed a theoretical model to illuminate the relationships between organizational memory, worker empowerment, and creativi@ The model was developed based on the literature in each respective  ...  Ackerman [4] conducted a recent field study involving two main sites and 35 users. Answer Garden was the package used to augment organizational memory.  ... 
doi:10.1111/1467-8691.00047 fatcat:iacdszofl5gnbn7s2ssyleinca

A theoretical framework linking creativity, empowerment, and organizational memory

D.J. Paper, J.J. Johnson
1996 Proceedings of HICSS-29: 29th Hawaii International Conference on System Sciences  
area and interview-based studies concerning "empowered" systems development project teams and organizational memory.  ...  Hence, we developed a theoretical model to illuminate the relationships between organizational memory, worker empowerment, and creativi@ The model was developed based on the literature in each respective  ...  Ackerman [4] conducted a recent field study involving two main sites and 35 users. Answer Garden was the package used to augment organizational memory.  ... 
doi:10.1109/hicss.1996.495307 dblp:conf/hicss/PaperJ96 fatcat:ya46hyriobcdfej6fc7veuvgy4

Organizational Memory as Objects, Processes, and Trajectories: An Examination of Organizational Memory in Use

Mark S. Ackerman, Christine Halverson
2004 Computer Supported Cooperative Work (CSCW)  
Based on an ethnographic study of a telephone hotline group, this paper presents a micro-level, distributed cognition analysis of two hotline calls, the work activity surrounding the calls, and the memory  ...  The term organizational memory is due for an overhaul. Memory appears to be everywhere in organizations; yet, the term has been limited to only a few uses.  ...  We also thank the participants at the HICSS'95 organizational memory tutorial, 1996 HCI Consortium workshop, ECSCW95 organizational memory workshop, and ECSCW97 Fringe Event workshop.  ... 
doi:10.1023/b:cosu.0000045805.77534.2a fatcat:6pwdrr623ne5tf4bp7woo2tefu

Shifting perspectives on organizational memory: from storage to active remembering

L.J. Bannon, K. Kuutti
1996 Proceedings of HICSS-29: 29th Hawaii International Conference on System Sciences  
Thispaperprovides a critique of current conceptions of "organizational memory" as presented in a number of recent studies.  ...  , constructive view of "remembering" that has a long, if forgotten history within psychology and other fields.  ...  Answer Garden is one of the few organizational memory systems that have been developed to a stage, where they are actually usable in practice.  ... 
doi:10.1109/hicss.1996.493187 dblp:conf/hicss/BannonK96 fatcat:svc4l2felnfjxnu6mge42l44ly

Memory in the Small: Combining Collective Memory and Task Support for a Scientific Community

Mark Ackerman, Eric Mandel
1999 Journal of Organizational Computing and Electronic Commerce  
As an example of memory-in-the-small, this paper describes a software system, called the ASSIST, that combines memory with task performance for a scientific community.  ...  Many forms of memory exist embedded within the processes and tasks of an organization or community.  ...  The ASSIST is built upon the Answer Garden Substrate (AGS), a system specially designed to facilitate the collection and dissemination of organizational memory [30] .  ... 
doi:10.1207/s15327744joce0902&3_2 fatcat:s4vgde5rezeujfvzeef4oqljje

Memory in the Small: Combining Collective Memory and Task Support for a Scientific Community

Mark S. Ackerman, Eric Mandel
1999 Journal of Organizational Computing and Electronic Commerce  
As an example of memory-in-the-small, this paper describes a software system, called the ASSIST, that combines memory with task performance for a scientific community.  ...  Many forms of memory exist embedded within the processes and tasks of an organization or community.  ...  The ASSIST is built upon the Answer Garden Substrate (AGS), a system specially designed to facilitate the collection and dissemination of organizational memory [30] .  ... 
doi:10.1080/10919392.1999.9681090 fatcat:znplfmeyp5g4vcn7hucrqbotim

From Experience Feedback Towards an Evolutive Memory for Participatory Design [chapter]

Markus D. Durstewitz
1997 Human-Computer Interaction INTERACT '97  
Therefore we introduced the concept of experience folders as a document classification scheme.  ...  Previous experience plays a key-role in design problem-solving. Therefore we formalized experience feedback and access in order to improve the design process and the quality of products so designed.  ...  Mark Ackerman showed in a field study with Answer Garden how experts by "just" answering questions contribute to the augmentation of the organizational memory within the habitual work frame (Ackerman 1994  ... 
doi:10.1007/978-0-387-35175-9_110 fatcat:sdmduh5qhbhjlcv5kmlymnsmeu

The impact of organizational memory information systems: the case of product information management systems

J.E. Scott
1996 Proceedings of HICSS-29: 29th Hawaii International Conference on System Sciences  
memory information system (OTIS).  ...  This research attempts to determine whether case studies from fieldwork and secondary data on product information management systems (PIMS) map to Stein and Zwass ' (I 995) framework for an organizational  ...  In the Answer Garden project, Ackerman and Malone [12] use both databases and communication systems so organizational memory can grow.  ... 
doi:10.1109/hicss.1996.495295 dblp:conf/hicss/Scott96 fatcat:kphavqebozestjxgch6mfare2q

Answer Garden 2

Mark S. Ackerman, David W. McDonald
1996 Proceedings of the 1996 ACM conference on Computer supported cooperative work - CSCW '96  
The Answer Garden 2 system provides a secondgeneration architecture for organizational and community memory applications.  ...  We also present detailed descriptions of the collaborative help and collaborative refining facilities in the Answer Garden 2 system.  ...  The other members of our research group, Brian Starr, Jack Muramatsu, Wayne Lutters, and Andy Tipple, contributed to this understanding of collective memory and collaborative help.  ... 
doi:10.1145/240080.240203 dblp:conf/cscw/AckermanM96 fatcat:vrn6l3bai5e6lpzucz7xsjr3aa

My Boy Builds Coffins. Future memories of your loved ones

Gianni Denaro, Lorenzo Imbesi
2017 The Design Journal  
And then, there is a private memory: which is intimate and linked to the stories of our lives, to our suffering and our personal memories.  ...  Memory is a two-way concept: there is a collective memory: so what we see, hear and feel is culturally shared by all.  ...  A case of technology-augmented problem decomposition in analysis and understanding of public space Awoniyi Stephen S3776 Design Thinking Applied to Data Storage Innovation: A Case Study Maliheh Ghajargar  ... 
doi:10.1080/14606925.2017.1352901 fatcat:iwjfopijvve77ccu5qv3yqg3vq

Archives, records, and power: The making of modern memory

Joan M. Schwartz, Terry Cook
2002 Archival Science  
In the design of record-keeping systems, in the appraisal and selection of a tiny fragment of all possible records to enter the archive, in approaches to subsequent and ever-changing description and preservation  ...  Historians since the mid-nineteenth century, in pursuing the new scientific history, needed an archive that was a neutral repositories of facts.  ...  ) pursuing a "scientific" and "professional" history within the cloister of the archives and the battleground of the highly competitive university seminar.  ... 
doi:10.1007/bf02435628 fatcat:mbksihaqdvdjrivse7gpji32ja
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