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Augmenting organizational memory: a field study of answer garden
1998
ACM Transactions on Information Systems
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It then presents findings from a field study of Answer Garden. ...
The article discusses the usage data and qualitative evaluations from the field study, and then draws a set of lessons for next-generation organizational memory systems. ...
Wanda Orlikowski, JoAnne Yates, and Brian Pentland helped considerably in my understanding of organizational memory. Jintae Lee expanded my view of organizational memory systems. ...
doi:10.1145/290159.290160
fatcat:vefonsthyjdqnps27ussnzog5e
Augmenting the organizational memory
1994
Proceedings of the 1994 ACM conference on Computer supported cooperative work - CSCW '94
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This paper presents findings from a field study of one such organizational memory system, the Answer Garden. ...
The paper discusses the usage data and qualitative evaluations from the field study, and then draws a set of lessons for next-generation organizational memory systems. ...
Wanda Orlikowski, JoAnne Yates, and Brian Pentland helped considerably in my understanding of organizational memory. Jintae Lee expanded my view of organizational memory systems. ...
doi:10.1145/192844.193019
dblp:conf/cscw/Ackerman94
fatcat:bv54bnsurbcidkenecnqyhdlou
Definitional and contextual issues in organizational and group memories
1994
Proceedings of the Twenty-Seventh Hawaii International Conference on System Sciences HICSS-94
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This paper discusses findings from case studies of six organizations using or attempting to use the Answer Garden, a type of organizational memory system. ...
This paper discusses findings from case studies of six organizations using or attempting to use the Answer Garden, a type of organizational memory system. ...
Grinter, Mike Graves, Jonathan Allen, and the people at the various field sites for their insights and assistance. ...
doi:10.1109/hicss.1994.323444
fatcat:7zrup6bxczcmxljwqn4ti6fuy4
Definitional and contextual issues in organizational and group memories
1996
Information Technology and People
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This paper discusses findings from case studies of six organizations using or attempting to use the Answer Garden, a type of organizational memory system. ...
Organizational and group memories can include a wide variety of materials, including documents, rationales for decisions, formal descriptions of procedures, and so on. ...
Wanda Orlikowski, JoAnne Yates, and Brian Pentland helped considerably in my understanding of organizational memory. Jintae Lee expanded my view of organizational memory systems. ...
doi:10.1108/09593849610111553
fatcat:oqkflomh5ncarc2sj7pxi5xnhy
A Theoretical Framework Linking Creativity, Empowerment, and Organizational Memory
1997
Creativity and Innovation Management
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area and interview-based studies concerning "empowered" systems development project teams and organizational memory. ...
Hence, we developed a theoretical model to illuminate the relationships between organizational memory, worker empowerment, and creativi@ The model was developed based on the literature in each respective ...
Ackerman [4] conducted a recent field study involving two main sites and 35 users. Answer Garden was the package used to augment organizational memory. ...
doi:10.1111/1467-8691.00047
fatcat:iacdszofl5gnbn7s2ssyleinca
A theoretical framework linking creativity, empowerment, and organizational memory
1996
Proceedings of HICSS-29: 29th Hawaii International Conference on System Sciences
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area and interview-based studies concerning "empowered" systems development project teams and organizational memory. ...
Hence, we developed a theoretical model to illuminate the relationships between organizational memory, worker empowerment, and creativi@ The model was developed based on the literature in each respective ...
Ackerman [4] conducted a recent field study involving two main sites and 35 users. Answer Garden was the package used to augment organizational memory. ...
doi:10.1109/hicss.1996.495307
dblp:conf/hicss/PaperJ96
fatcat:ya46hyriobcdfej6fc7veuvgy4
Organizational Memory as Objects, Processes, and Trajectories: An Examination of Organizational Memory in Use
2004
Computer Supported Cooperative Work (CSCW)
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Based on an ethnographic study of a telephone hotline group, this paper presents a micro-level, distributed cognition analysis of two hotline calls, the work activity surrounding the calls, and the memory ...
The term organizational memory is due for an overhaul. Memory appears to be everywhere in organizations; yet, the term has been limited to only a few uses. ...
We also thank the participants at the HICSS'95 organizational memory tutorial, 1996 HCI Consortium workshop, ECSCW95 organizational memory workshop, and ECSCW97 Fringe Event workshop. ...
doi:10.1023/b:cosu.0000045805.77534.2a
fatcat:6pwdrr623ne5tf4bp7woo2tefu
Shifting perspectives on organizational memory: from storage to active remembering
1996
Proceedings of HICSS-29: 29th Hawaii International Conference on System Sciences
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Thispaperprovides a critique of current conceptions of "organizational memory" as presented in a number of recent studies. ...
, constructive view of "remembering" that has a long, if forgotten history within psychology and other fields. ...
Answer Garden is one of the few organizational memory systems that have been developed to a stage, where they are actually usable in practice. ...
doi:10.1109/hicss.1996.493187
dblp:conf/hicss/BannonK96
fatcat:svc4l2felnfjxnu6mge42l44ly
Memory in the Small: Combining Collective Memory and Task Support for a Scientific Community
1999
Journal of Organizational Computing and Electronic Commerce
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As an example of memory-in-the-small, this paper describes a software system, called the ASSIST, that combines memory with task performance for a scientific community. ...
Many forms of memory exist embedded within the processes and tasks of an organization or community. ...
The ASSIST is built upon the Answer Garden Substrate (AGS), a system specially designed to facilitate the collection and dissemination of organizational memory [30] . ...
doi:10.1207/s15327744joce0902&3_2
fatcat:s4vgde5rezeujfvzeef4oqljje
Memory in the Small: Combining Collective Memory and Task Support for a Scientific Community
1999
Journal of Organizational Computing and Electronic Commerce
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A copy of this work was available on the public web and has been preserved in the Wayback Machine. The capture dates from 2017; you can also visit the original URL.
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As an example of memory-in-the-small, this paper describes a software system, called the ASSIST, that combines memory with task performance for a scientific community. ...
Many forms of memory exist embedded within the processes and tasks of an organization or community. ...
The ASSIST is built upon the Answer Garden Substrate (AGS), a system specially designed to facilitate the collection and dissemination of organizational memory [30] . ...
doi:10.1080/10919392.1999.9681090
fatcat:znplfmeyp5g4vcn7hucrqbotim
From Experience Feedback Towards an Evolutive Memory for Participatory Design
[chapter]
1997
Human-Computer Interaction INTERACT '97
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Therefore we introduced the concept of experience folders as a document classification scheme. ...
Previous experience plays a key-role in design problem-solving. Therefore we formalized experience feedback and access in order to improve the design process and the quality of products so designed. ...
Mark Ackerman showed in a field study with Answer Garden how experts by "just" answering questions contribute to the augmentation of the organizational memory within the habitual work frame (Ackerman 1994 ...
doi:10.1007/978-0-387-35175-9_110
fatcat:sdmduh5qhbhjlcv5kmlymnsmeu
The impact of organizational memory information systems: the case of product information management systems
1996
Proceedings of HICSS-29: 29th Hawaii International Conference on System Sciences
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memory information system (OTIS). ...
This research attempts to determine whether case studies from fieldwork and secondary data on product information management systems (PIMS) map to Stein and Zwass ' (I 995) framework for an organizational ...
In the Answer Garden project, Ackerman and Malone [12] use both databases and communication systems so organizational memory can grow. ...
doi:10.1109/hicss.1996.495295
dblp:conf/hicss/Scott96
fatcat:kphavqebozestjxgch6mfare2q
Answer Garden 2
1996
Proceedings of the 1996 ACM conference on Computer supported cooperative work - CSCW '96
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The Answer Garden 2 system provides a secondgeneration architecture for organizational and community memory applications. ...
We also present detailed descriptions of the collaborative help and collaborative refining facilities in the Answer Garden 2 system. ...
The other members of our research group, Brian Starr, Jack Muramatsu, Wayne Lutters, and Andy Tipple, contributed to this understanding of collective memory and collaborative help. ...
doi:10.1145/240080.240203
dblp:conf/cscw/AckermanM96
fatcat:vrn6l3bai5e6lpzucz7xsjr3aa
My Boy Builds Coffins. Future memories of your loved ones
2017
The Design Journal
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And then, there is a private memory: which is intimate and linked to the stories of our lives, to our suffering and our personal memories. ...
Memory is a two-way concept: there is a collective memory: so what we see, hear and feel is culturally shared by all. ...
A case of technology-augmented problem decomposition in analysis and understanding of public space Awoniyi Stephen S3776 Design Thinking Applied to Data Storage Innovation: A Case Study Maliheh Ghajargar ...
doi:10.1080/14606925.2017.1352901
fatcat:iwjfopijvve77ccu5qv3yqg3vq
Archives, records, and power: The making of modern memory
2002
Archival Science
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In the design of record-keeping systems, in the appraisal and selection of a tiny fragment of all possible records to enter the archive, in approaches to subsequent and ever-changing description and preservation ...
Historians since the mid-nineteenth century, in pursuing the new scientific history, needed an archive that was a neutral repositories of facts. ...
) pursuing a "scientific" and "professional" history within the cloister of the archives and the battleground of the highly competitive university seminar. ...
doi:10.1007/bf02435628
fatcat:mbksihaqdvdjrivse7gpji32ja
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