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A PUBLIC RELATIONS SUPPORTED APPROACH TO EMOTION MANAGEMENT PROCESS IN HOSPITALS

Simge ÜNLÜ KURT
2018 Uluslararası Ekonomi İşletme ve Politika Dergisi  
In this context, first of all, information about the process of emotion management and its practice in the healthcare sector will be conveyed, approaches to the subject in terms of public relations and  ...  In this process, the emotion management process is of great importance and public relations practices are considered to be a guiding attribute in the healthcare sector.  ...  In such an approach, it is quite difficult to understand emotions and to adopt an appropriate approach to the emotion management process. Therefore, emotional processes are almost entirely on nurses.  ... 
doi:10.29216/ueip.459386 fatcat:djerifacmvb2tepklcth2qhqoe

Process approach to management of patients with proximal femur fracture in city out-patient hospital

I. M Nazarkina, S. A Suslin, O. V Khmelevskikh, M. M Fedoseev, A. N Bratiychuk, S. N Izmalkov
2019 Nauka i innovacii v medicine  
Objectives - to analyze the results of process approach to managing patients with proximal femur fracture during one year after the injury, in primary health care center. Materials and methods.  ...  We compared the clinical data of patients with proximal femur fracture before the implementation of process management in primary health care and after it. The total number of patients was 233.  ...  Figure 5 . 5 Proportion of outcomes in patients with proximal femur fracture before introduction of process approach (2015-2017) and after (2018). w w w .in n o s c ie n c e .ru  ... 
doi:10.35693/2500-1388-2019-4-3-46-49 fatcat:52gtlgnjgbby5m5d2rmsewbhoa

A holistic approach to hospital material management process reengineering by means of the MRP algorithm [article]

Debora Sarno, Universita' Degli Studi Di Salerno, Universita' Degli Studi Di Salerno
2014
The Hospital Materials Management (HMM) process deals with the coordination of all activities related to material ordering, holding, and administrating It is usually treated with a look-back approach (  ...  In this thesis, the possibility of reducing stocks while assuring a high service level to patients is analysed, proposing a new holistic approach to the supply chain management (called TO BE process).  ...  Then, hospital leaders have to take a more holistic approach to activities management, considering the impact that cost reductions might have on patient outcomes and the quality of care (Association for  ... 
doi:10.14273/unisa-379 fatcat:trw5v4tgprdsrhs2epy5sqls3a

Lean implementation at different levels in Swedish hospitals: the importance for working conditions and stress

Lotta Dellve, Anna Williamsson, Marcus Strömgren, Richard J. Holden, Andrea Eriksson
2015 International Journal of Human Factors and Ergonomics  
This paper's aim was to investigate how implementation approaches for improvements of care processes in line with lean production (LP), at hospital strategic and operative levels, are associated with working  ...  Five hospitals working with improvements to care processes were studied using questionnaires to employees (n = 1,303) and interviews at strategic and operative levels at baseline and follow-up.  ...  Acknowledgements We are grateful to FORTE -Swedish Research Council for Health Working Life and Welfare, for financial support.  ... 
doi:10.1504/ijhfe.2015.073001 fatcat:snieml5ftvdbll4wqdbjqqnzvq

Performance Evaluation a Teaching Hospital Affiliated to Tehran University of Medical Sciences Based on Baldrige Excellence Model

Fereshteh Farzianpour, Sara Aghababa, Bahram Delgoshaei, Marjan Haghgoo
2011 American Journal of Economics and Business Administration  
Approach: The study aimed to evaluate Performance Evaluation a teaching Hospital Affiliated to Tehran University of Medical Sciences Based on Baldrige Excellence Model.  ...  Six process criteria (Leadership; Strategic Planning; Focus on Patients, Other Customers and Markets; Measurement, Analysis and Knowledge Management; Workforce Focus; and Process Management) with 12 sub-criteria  ...  Based on "process management" criterion a systematic approach to standard processes has begun. Approaches are at the beginning stages of creating value added processes for the organization.  ... 
doi:10.3844/ajebasp.2011.272.276 fatcat:sivplu2po5b7hg23rni2drrloq

Proposed an Approach for Measuring the Performance of Hospital Logistics Systems by Integrating Quality, Safety and Environment
ENGLISH

Driss Serrou, Abdellah Abouabdellah, Hassan Mharzi
2015 International Journal of Scientific Engineering and Technology  
Hospital supply chain is an important part of the budget of a hospital. The evaluation and improvement of hospital performance are needed to manage the process of its supply chain.  ...  and we conclude by applying the methodology to a case study of the hospital public Morocco.  ...  They discover the importance of the logistics process as a new approach for efficient management of all the activities of other organizations.  ... 
doi:10.17950/ijset/v4s1/106 fatcat:mmnh42xy5zcupj5ripce6mck3e

Quality Management System and its Role in the Quality Maturity of Training Hospitals

Homa Seyedi, Rafat Mohebbifar, Sima Rafiei
2019 Journal of Client-centered Nursing Care  
Establishing a process management approach, developing a culture of continuous improvement, adopting a systematic approach to control managerial issues, and encouraging employees to participate in quality  ...  Furthermore, among the different aspects of the quality management system, the most significant impact on quality maturity belonged to having a system-wide approach toward management (β=0.342).  ...  These principles include customer-oriented approach, strategic leadership, employee participation, process approach, system approach to management, continuous improvement, factual approach to decision  ... 
doi:10.32598/jccnc.5.2.113 fatcat:7eg5mzjy4fhbrdldydflay6clm

A Comparison of Three Models of Hospital Performance Assessment Using IPOCC Approach

Roya Malekzadeh, Ghahraman Mahmoodi, Ghasem Abedi
2019 Ethiopian Journal of Health Sciences  
Therefore, having a robust systematic approach was considered to be effective for hospitals.  ...  The purpose of this study was to compare three models of performance assessment through the IPOCC approach. This descriptive-analytical study was conducted in 2018 in Sari educational hospital.  ...  ACKNOWLEDGEMENTS The authors are sincerely thankful for the cooperation of the management team, the clinical and para-clinical sections, and the logistic department at Sari educational and therapeutic  ... 
doi:10.4314/ejhs.v29i5.3 pmid:31666774 pmcid:PMC6813262 fatcat:653sxr6it5cupi562eiettrc5e

A Strategic Approach for Managing Conflict in Hospitals: Responding to the Joint Commission Leadership Standard, Part 1

Charity Scott, Debra Gerardi
2011 Joint Commission Journal on Quality and Patient Safety  
.* To date, very little has been published describing hospital adoption of conflict management systems across the hospital enterprise. 2, 3 Most published approaches have focused on particular kinds of  ...  fragmented approach suggests that it is time for leaders to think about conflict management strategically.  ...  The authors are deeply indebted to Attorney Ila S. Rothschild, M.A., J.D.  ... 
doi:10.1016/s1553-7250(11)37008-0 pmid:21939133 fatcat:lkhntscp55afhp6nmdeiqfa6ae

Using a Combined Lean and Person-Centred Approach to Support the Resumption of Routine Hospital Activity following the First Wave of COVID-19

Ailish Daly, Sean Paul Teeling, Suzanne Garvey, Marie Ward, Martin McNamara
2022 International Journal of Environmental Research and Public Health  
In addition, patient satisfaction improved from 93% to 95%, and importantly, we had no in-hospital patient COVID-19 transmission in the study period of July to December 2020.  ...  professionals), infection prevention and control team, head of surgical services, clinical nurse managers, patient services manager and the head of procurement.  ...  Acknowledgments: The author acknowledges all hospital staff involved, of whom there are too many to mention individually.  ... 
doi:10.3390/ijerph19052754 pmid:35270447 pmcid:PMC8910100 fatcat:b3b27lctqvg5dgs3fjvupkbkmy

Towards an organisation-wide process-oriented organisation of care: A literature review

Leti Vos, Sarah E Chalmers, Michel LA Dückers, Peter P Groenewegen, Cordula Wagner, Godefridus G van Merode
2011 Implementation Science  
of approaches to become process-oriented.  ...  Many hospitals have taken actions to make care delivery for specific patient groups more processoriented, but struggle with the question how to deal with process orientation at hospital level.  ...  ) To manage changes that involve more hospital departments.  ... 
doi:10.1186/1748-5908-6-8 pmid:21247491 pmcid:PMC3035025 fatcat:ue5numzpjrhupd2vq5mmfwxkdu

The Comprehensive Quality in Health Services by Using Six Sigma

Amal Yassin
2019 International journal for innovation education and research  
Six Sigma In the middle level, the hospital management is keen to train the heads of departments to form teams for the process of continuous improvement to a high degree, the hospital administration is  ...  The hospital management is ready to use the Six Sigma curriculum to a high degree.  ...  Findings: The study came to the following findings: 1-The hospital administration has the necessary preparation to use six sigma approach with a high degree. 2-The hospital management has the material  ... 
doi:10.31686/ijier.vol7.iss9.1708 fatcat:j6i6kixfkvcv7mbwi72lftuf6m

Determinants of the implementation of hospital risk management: Case of the Provincial Hospital Center of El Jadida Morocco

Sakhr Ahizoune, Rajaa Benkirane, Mina El Hiyani, Asmaa Mdaghri Alaoui
2021 Trends in Medicine  
Describe the determinants of the implementation of the Hospital Risk Management (HRM) approach at the Provincial Hospital Center (PHC) of El Jadida.  ...  for hospital managers and a questionnaire for professionals of the said PHC.  ...  this approach to all Moroccan hospitals.  ... 
doi:10.15761/tim.1000273 fatcat:vn6xvqewnfaiblcgxpxw3qiaxi

Application Portfolio Management in Hospitals

Joey van Angeren, Vincent Blijleven, Ronald Batenburg
2014 International Journal of Healthcare Information Systems and Informatics  
Various approaches to application portfolio management are described in existing literature, but are directed at commercial enterprises rather than health care organizations.  ...  Results show differences between the three hospitals. One hospital implemented a continuous application portfolio management process.  ...  In section five, current maturity profiles of application portfolio management processes are drawn, reflecting significant differences between the three hospitals.  ... 
doi:10.4018/ijhisi.2014010104 fatcat:kk2logkb2zcwppot43ver4uflq

DEVELOPMENT CUSTOMER KNOWLEDGE MANAGEMENT (CKM) MODELS IN PURBALINGGA HOSPITALITY USING SOFT SYSTEMS METHODOLOGY (SSM)

Nur Chasanah, Dana Indra Sensuse, Jonathan Sofian Lusa
2014 Jurnal Sistem Informasi  
This research was conducted with the customer to make an overview of knowledge management models to address the existing problems in hospitality in the hospitality Purbalingga as supporting tourism Purbalingga  ...  From the research conducted, has produced a model of customer knowledge management in the hospitality tailored to the problems and needs of the hospitality in Purbalingga.  ...  CKM models describe the activities into a process for solving problems in hospitality in Purbalingga and produced with the approach of Knowledge Management and Customer Relationship Management to produce  ... 
doi:10.21609/jsi.v10i1.371 fatcat:lu6b2rqponbphdz6h2nhqh73v4
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