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Anthropomorphic vs. Non-anthropomorphic Software Interface Feedback for Online Systems Usage [chapter]

Pietro Murano
2003 Lecture Notes in Computer Science  
Furthermore, the results can be generalised to most software systems for online systems usage, thus potentially changing the way user interface feedback is designed, developed and thought about.  ...  more effective than a non-anthropomorphic method of feedback.  ...  of online systems usage.  ... 
doi:10.1007/3-540-36572-9_26 fatcat:7sycgfxlq5d4fmwy3mgo6jvim4

An investigation of user interface feedback in learning a photography technique

Nooralisa Mohd Tuah, Nuraini Jamil, Dg. Senandong Ajor
2011 2011 International Conference on User Science and Engineering (i-USEr )  
An interface with video presentation is the anthropomorphic feedback and plain text presentation is the non-anthropomorphic feedback. The same procedure applied to both feedbacks.  ...  Statistical analysis results from an experimental study with 30 novice photographers revealed that anthropomorphic user interface feedback was effective and preferred by the users.  ...  Anthropomorphic vs nonanthropomorphic software interface feedback for online systems usage, 7th  ... 
doi:10.1109/iuser.2011.6150538 fatcat:goblpnrflzf3vhqejqizs3uucq

Evaluating Anthropomorphic Product Recommendation Agents: A Social Relationship Perspective to Designing Information Systems

Lingyun Qiu, Izak Benbasat
2009 Journal of Management Information Systems  
deploying anthropomorphic interfaces to software agents.  ...  Output Modality (human voice vs ITS vs. text) Hlb,c.d Figure 1.  ... 
doi:10.2753/mis0742-1222250405 fatcat:tt5ixgzm5fbvngyyjtfbewh3oi

AI-based chatbots in customer service and their effects on user compliance

Martin Adam, Michael Wessel, Alexander Benlian
2020 Electronic Markets  
Our results demonstrate that both anthropomorphism as well as the need to stay consistent significantly increase the likelihood that users comply with a chatbot's request for service feedback.  ...  Today, human chat service agents are frequently replaced by conversational software agents or chatbots, which are systems designed to communicate with human users by means of natural language often based  ...  ., asking for sale, software download, or credit-card information).  ... 
doi:10.1007/s12525-020-00414-7 fatcat:kxesdlkhgfelzed5leqmgeanu4

I Can Help You Change! An Empathic Virtual Agent Delivers Behavior Change Health Interventions

Christine Lisetti, Reza Amini, Ugan Yasavur, Naphtali Rishe
2013 ACM Transactions on Management Information Systems  
We based our current approach on a successful existing patient-centered brief motivational intervention for behavior change-the Drinker's Check-Up (DCU)-whose computer-delivery with a text-only interface  ...  Users rate the three systems in terms of acceptance, perceived enjoyment, and intention to use the system, among other dimensions.  ...  An earlier study where we only compared our two avatar systems-empathic vs. non-empathicshowed similar results (see ] for details on different features than the ones presented in this article).  ... 
doi:10.1145/2544103 fatcat:dhpwtu4jsfhythipfneztx7nsu

UNDERSTANDING HOW CHATBOTS WORK: AN EXPLORATORY STUDY OF MENTAL MODELS IN CUSTOMER SERVICE CHATBOTS

2021 IADIS International Journal on WWW/Internet  
Thus, the mental models that users apply are important for successful system interactions, but little research have been dedicated towards understanding these mental models.  ...  as a software system.  ...  with automated software systems.  ... 
doi:10.33965/ijwi_202119102 fatcat:c6lthmtujjfmzno4f3cwfqwvli

BOTse: Bots in Software Engineering (Dagstuhl Seminar 19471)

Margaret-Anne Storey, Alexander Serebrenik, Carolyn Penstein Rosé, Thomas Zimmermann, James D. Herbsleb
2020 Dagstuhl Reports  
This Dagstuhl seminar brought researchers and practitioners together from multiple research communities with disparate views of what bots are and what they can do for software engineering.  ...  This report documents the program and the outcomes of the Dagstuhl Seminar 19471 "BOTse: Bots in Software Engineering".  ...  In particular, we considered how getting relevant examples for how to use a new API has trade offs of copying an example from online vs. gaining offline social capital of discussing work in person.  ... 
doi:10.4230/dagrep.9.11.84 dblp:journals/dagstuhl-reports/StoreySRZH19 fatcat:kppul7k6lrd2vhoyj4vyitayuy

Teaching Robots Style: Designing and Evaluating Style-by-Demonstration for Interactive Robotic Locomotion

James E. Young, Ehud Sharlin, Takeo Igarashi
2013 Human-Computer Interaction  
In addition, we thank the excellent HCI journal reviewers and editorial board for their hard work and involvement; your input was invaluable for improving and solidifying our paper. Support.  ...  This work was supported in part by the Canadian Natural Sciences and Engineering Research Council, Japan Science and Technology, Japan Society for the Promotion of Science, and various local grants at  ...  and perceived result (54% vs 25% random).  ... 
doi:10.1080/07370024.2012.697046 fatcat:ct666vzaifcuvnl5jagf2in5bq

Privacy nudges for disclosure of personal information: A systematic literature review and meta-analysis

Athina Ioannou, Iis Tussyadiah, Graham Miller, Shujun Li, Mario Weick
2021 PLoS ONE  
, examining the effects of various nudging strategies on disclosure of personal information online.  ...  No evidence was found for differences in the effectiveness of nudging with presentation, information, defaults, and incentives interventions.  ...  of the system.  ... 
doi:10.1371/journal.pone.0256822 pmid:34449821 pmcid:PMC8396794 fatcat:ccdswp42ivdu7o6ln7gszu2hem

Ripple effects of an embedded social agent

Min Kyung Lee, Sara Kiesler, Jodi Forlizzi, Paul Rybski
2012 Proceedings of the 2012 ACM annual conference on Human Factors in Computing Systems - CHI '12  
We designed a social robot snack delivery service for a workplace, and evaluated the service over four months allowing each employee to use it for two months.  ...  We discuss the implications of these ripple effects for designing services incorporating social agents.  ...  We thank John Antanitis, Sarun Savetsila, Alex McCluskey, Leonard Turnier, Katherine Cuti, Ahmad Shamsuddin, and Junior Baboolall for their assistance.  ... 
doi:10.1145/2207676.2207776 dblp:conf/chi/LeeKFR12 fatcat:xpnnnbykcvhhfed446vrf44nu4

Designing for Democratization: Introducing Novices to Artificial Intelligence Via Maker Kits [article]

Victor Dibia, Aaron Cox, Justin Weisz
2019 arXiv   pre-print
Existing research highlight the myriad of benefits realized when technology is sufficiently democratized and made accessible to non-technical or novice users.  ...  We thank Rachel Bellamy for her enthusiastic support of this project, and are grateful to Thomas Erickson and Shari Trewin for valuable feedback on this manuscript.  ...  This group included makers 2 , non-AI software developers, and students.  ... 
arXiv:1805.10723v3 fatcat:hv22njrbtbhmrgqxisyfdqpilq

Exploring the Needs of Users for Supporting Privacy-Protective Behaviors in Smart Homes

Haojian Jin, Boyuan Guo, Rituparna Roychoudhury, Yaxing Yao, Swarun Kumar, Yuvraj Agarwal, Jason I. Hong
2022 CHI Conference on Human Factors in Computing Systems  
Among the 11 concepts, Privacy Diagnostics, which is similar to security diagnostics in anti-virus software, was far preferred over the rest.  ...  For example, Anthropomorphism Icons is motivated by one response where a non-tech-savvy participant was interested in knowing the data collection capabilities, but in her case all of the devices were purchased  ...  Both patterns are common for speakers (5 vs. 4) (Table 1 ) and cameras (13 vs. 9) (Table 2 ). Ad hoc physical blocking is another common approach to stop devices running in the background.  ... 
doi:10.1145/3491102.3517602 fatcat:un2xnokapbdzrg5ygsdwf2d3ui

ANTHROPOMORPHIC VS NON-ANTHROPOMORPHIC USER INTERFACE FEEDBACK FOR ONLINE HOTEL BOOKINGS
english

2007 Proceedings of the Ninth International Conference on Enterprise Information Systems   unpublished
Anthropomorphic feedback was compared against an equivalent non-anthropomorphic feedback.  ...  This paper describes an experiment and its results concerning research that has been going on for a number of years in the area of anthropomorphic user interface feedback.  ...  Ritchings, Heriot-Watt University, Edinburgh, Dept. of Computer Science and The Robert Gordon University, Aberdeen, School of Computing are thanked for their support.  ... 
doi:10.5220/0002375601570163 fatcat:n3cykcf4nndmlergkq7guaensa

The Use of Virtual Characters to Assess and Train Non-Verbal Communication in High-Functioning Autism

Alexandra Livia Georgescu, Bojana Kuzmanovic, Daniel Roth, Gary Bente, Kai Vogeley
2014 Frontiers in Human Neuroscience  
One of the areas where particular difficulties are observable is the understanding of non-verbal communication cues.Thus, investigating the underlying psychological processes and neural mechanisms of non-verbal  ...  Finally, we argue that VCs and environments are a valuable assistive, educational and therapeutic tool for HFA.  ...  ACKNOWLEDGMENTS We would like to thank Ralf Tepest for his helpful feedback with an earlier version of this manuscript and Marius Jonas and Susanne Holocher for help with the literature search.  ... 
doi:10.3389/fnhum.2014.00807 pmid:25360098 pmcid:PMC4197646 fatcat:6x5vceyv5bed5eaz4ad67dnpia

Understanding and Avoiding AI Failures: A Practical Guide

Robert Williams, Roman Yampolskiy
2021 Philosophies  
By focusing on system properties near accidents instead of seeking a root cause of accidents, we identify where attention should be paid to safety for current generation AI systems.  ...  Based on normal accident theory, high reliability theory, and open systems theory, we create a framework for understanding the risks associated with AI applications.  ...  .; software, R.W.; resources, R.Y.; writingoriginal draft preparation, R.W.; writing-review and editing, R.W. and R.Y.; supervision, R.Y.  ... 
doi:10.3390/philosophies6030053 fatcat:aop3f7g3avbyzdkeux7ysb3wyu
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