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An Agent Model for Analysis of Human Performance Quality

Michel C.A. Klein, Rianne M. van Lambalgen, Jan Treur
2010 2010 IEEE/WIC/ACM International Conference on Web Intelligence and Intelligent Agent Technology  
In this paper an agent model is proposed in which different types of relations between effort, task demands and performance quality can be used to analyse the human's performance quality.  ...  The agent model thus allows to build agent applications that provide optimal support depending on a specific situation and goal of the task. Human Performance, Agent Model, Support Agent 1.  ...  An Agent Model for Human Performance In this section a generic human agent model is introduced describing the relationship between task demand, effort, and performance quality.  ... 
doi:10.1109/wi-iat.2010.208 dblp:conf/iat/KleinLT10 fatcat:2f2ugu4nrvdtxb5nyo6xnik5ee

Agent-Based Modeling of an Air Quality Monitoring and Analysis System for Urban Regions [chapter]

Mihaela Oprea
2012 IFIP Advances in Information and Communication Technology  
The paper describes the modeling framework of an air quality monitoring and analysis multiagent system for urban regions.  ...  Most of the countries have a national air quality monitoring network that allow an analysis of the air quality status, especially for urban regions that are nodes in this network.  ...  In this paper we propose an agent-based modeling framework for the development of urban air quality monitoring and analysis systems, where air pollution is much higher than in other regions.  ... 
doi:10.1007/978-3-642-33412-2_38 fatcat:unrhhjkqjvbr3kirvpyibvjn6q

An ambient agent system assisting humans in complex tasks by analysis of a human's state and performance

Tibor Bosse, Fiemke Both, Rob Duell, Mark Hoogendoorn, Michel C.A. Klein, Rianne Van Lambalgen, Andy Van Der Mee, Rogier Oorburg, Alexei Sharpanskykh, Jan Treur, Michael De Vos
2013 International Journal of Intelligent Information and Database Systems  
A human is given a complex task, while the future performance is predicted using observations and a dynamical model for the human's work pressure and exhaustion.  ...  Human task performance varies depending on the task, environment, and states of the human over time.  ...  Section 7.3 and 7.4 explain how the agent uses the user information for respectively monitoring and analysis of human performance.  ... 
doi:10.1504/ijiids.2013.051735 fatcat:iasohxsljvagjplrahl2ylkuvq

Interactive Reinforcement Learning with Dynamic Reuse of Prior Knowledge from Human/Agent's Demonstration [article]

Zhaodong Wang, Matthew E. Taylor
2018 arXiv   pre-print
In particular, this paper uses demonstrations from agents and humans, allowing an untrained agent to quickly achieve high performance.  ...  However, these successes typically require very large amounts of data before an agent achieves acceptable performance.  ...  from a source human or source agent, and then improve agents' performance with RL.  ... 
arXiv:1805.04493v1 fatcat:xrqx3yhykbemhmwwnys6glmjza

Detecting Egregious Conversations between Customers and Virtual Agents

Tommy Sandbank, Michal Shmueli-Scheuer, Jonathan Herzig, David Konopnicki, John Richards, David Piorkowski
2018 Proceedings of the 2018 Conference of the North American Chapter of the Association for Computational Linguistics: Human Language Technologies, Volume 1 (Long Papers)  
In such instances, a human agent might need to step in and salvage the conversation.  ...  In this paper, we outline an approach to detecting such egregious conversations, using behavioral cues from the user, patterns in agent responses, and useragent interaction.  ...  ., 2009 ) they developed a taxonomy of available measures for an enduser's quality of experience for multimodel dialogue systems, some of which touch on conversational quality.  ... 
doi:10.18653/v1/n18-1163 dblp:conf/naacl/SandbankSHKRP18 fatcat:vuppzshnxbedtffscd3y5kjke4

Requirements engineering for sociotechnical systems: Case study of an Airline Operations Control Center

Nico Zimmer, Kuldar Taveter
2021 Asia-Pacific Software Engineering Conference  
The design of an agent-based simulation system based on the requirements is briefly described.  ...  This is done for studying the social part of the AOCC by means of agent-based simulation of AOCC employees with different personality profiles.  ...  ACKNOWLEDGMENT The contribution by the second author to this publication has been funded by the IT Academy program of the European Social Fund.  ... 
dblp:conf/apsec/ZimmerT21 fatcat:nl4w22sivvez5ol456e77sifva

Detecting Egregious Conversations between Customers and Virtual Agents [article]

Tommy Sandbank, Michal Shmueli-Scheuer, Jonathan Herzig, David Konopnicki, John Richards, David Piorkowski
2018 arXiv   pre-print
In such instances, a human agent might need to step in and salvage the conversation.  ...  In this paper, we outline an approach to detecting such egregious conversations, using behavioral cues from the user, patterns in agent responses, and user-agent interaction.  ...  ., 2009 ) they developed a taxonomy of available measures for an end-user's quality of experience for multimodel dialogue systems, some of which touch on conversational quality.  ... 
arXiv:1711.05780v2 fatcat:5kzker2bqjckzjdi3wkklakjua

Lifting the Veil: Drawing insights about design teams from a cognitively-inspired computational model

Christopher McComb, Jonathan Cagan, Kenneth Kotovsky
2015 Design Studies  
This work introduces the Cognitively-Inspired Simulated Annealing Teams (CISAT) modeling framework, a platform for efficiently simulating and analyzing human design teams.  ...  The framework models a number of empirically demonstrated cognitive phenomena, thus balancing simplicity and direct applicability.  ...  The authors would also like to thank the AFOSR for funding this research through grant FA9550-12-1-0374.  ... 
doi:10.1016/j.destud.2015.06.005 fatcat:ka5nbm3wabei5pte7nga3fab5i

On Cognitive Assistant Robots for Reducing Variability in Industrial Human-Robot Activities

Alejandro Chacón, Pere Ponsa, Cecilio Angulo
2020 Applied Sciences  
The overall study and analysis are performed on a model of the assembly system obtained using the Functional Resonance Analysis Method (FRAM) and tested in a robotic simulated scenario.  ...  In this work, we show how the use of a cognitive assistant robot can contribute to (i) improving task effectiveness and productivity, (ii) providing autonomy for the human supervisor to make decisions,  ...  For the execution, the function <OPERATORS> is in charge of changing the type of function within the model, according to the strategy established by a human agent or by a technological agent.  ... 
doi:10.3390/app10155137 fatcat:ojrl6ubugfgs7efrnk3cjvws3u

An agent-based approach for structured modeling, analysis and improvement of safety culture

Alexei Sharpanskykh, Sybert H. Stroeve
2011 Computational and mathematical organization theory  
This paper shows the application of the approach to an air navigation service provider, including structured modeling, analysis and identification of improvement strategies for the organizational safety  ...  Keywords Safety culture · Agent-based organizational modeling · Social simulation · Model analysis · Model validation This contribution is based on a published conference paper (Sharpanskykh and Stroeve  ...  We are grateful to Barry Kirwan, Marinella Leone and Eve Grace-Kelly of EUROCONTROL for their cooperation and contribution to the safety culture model workshop, and to the interviewees at ANSP-3 and EUROCONTROL  ... 
doi:10.1007/s10588-011-9083-9 fatcat:rxfub2spzjhgppfujnjzbk35sm

An Ontology-Based Semantic Foundation for Organizational Structure Modeling in the ARIS Method

Paulo Sergio Santos Jr., Joao Paulo A. Almeida, Giancarlo Guizzardi
2010 2010 14th IEEE International Enterprise Distributed Object Computing Conference Workshops  
This paper focuses on the issue of ontological interpretation for the ARIS organization modeling language with the following contributions: (i) providing real-world semantics to the primitives of the language  ...  for improvements of the language to resolve the issues identified.  ...  The idea is that for several perceivable or conceivable moment universals there is an associated quality structure in human cognition.  ... 
doi:10.1109/edocw.2010.58 dblp:conf/edoc/SantosAG10 fatcat:xsnydaj5bfbpxbfart5yoyazm4

An Agent-Based Intelligent HCI Information System in Mixed Reality [article]

Hamed Alqahtani, Charles Z. Liu, Manolya Kavakli-Thorne, Yuzhi Kang
2019 arXiv   pre-print
The proposed design involves the use of a context-aware computing strategy to recognize patterns for simulating human awareness and processing of stereo pattern analysis.  ...  It also enables several types of awareness related to the interactive target, user-experience, system performance, confidentiality, and agent identification by applying several strategies, such as context  ...  This may include humans, devices and the combination of the humans and devices. Such systems can analyze the features, and attributes of an agent using an awareness model.  ... 
arXiv:1911.02726v1 fatcat:al7kbqooinhr3pshes7tytlgse

Performance assessment in an interactive call center workforce simulation

Jungmok Ma, Namhun Kim, Ling Rothrock
2011 Simulation modelling practice and theory  
In this paper, a new performance assessment methodology for human-in-the-loop call center systems at the level of customer-agent interactions (CAI) is proposed.  ...  We develop a team-in-the-loop simulation test bed, to analyze CAI-level performance of a service system using a temporal performance measure with time windows.  ...  There are a couple of well-known methods such as Six Sigma, Total Quality Management, and Statistical Process Control to assess system performances for the analysis in manufacturing domains.  ... 
doi:10.1016/j.simpat.2010.06.008 fatcat:fnueaawmsrhefk5sqlh4tlugpy

Method for Rapid Prototyping of Societal Information Systems

Kuldar Taveter, Hongying Du, Michael N. Huhns
2012 Conference on Computer Science and Information Systems  
Following, we describe a "proof-of-concept" case study of applying agent-oriented modeling to rapid prototyping of a societal information system for finding an appropriate physician.  ...  Thereafter we introduce a design method appropriate for designing and rapid prototyping of societal information systems -agent-oriented modeling.  ...  ACKNOWLEDGEMENTS We express our gratitude to Professor Leon Sterling from Swinburne University of Technology, Australia for comments and suggestions on the draft of this paper.  ... 
dblp:conf/fedcsis/TaveterDH12 fatcat:bg6h4ulrpned7cbouwly7yzio4

An ontology-based analysis and semantics for organizational structure modeling in the ARIS method

Paulo Sérgio Santos, João Paulo A. Almeida, Giancarlo Guizzardi
2013 Information Systems  
This paper focuses on the issue of ontological analysis for organizational structure modeling in the ARIS method with the following contributions: (i) an interpretation of the language in terms of real-world  ...  entities in the UFO foundational ontology; (ii) the identification of inappropriate elements of the language, using a systematic ontologybased analysis approach; and (iii) recommendations for improvements  ...  The ontological analysis we have performed has allowed us to reveal problems of usage of certain modeling elements in organizational models.  ... 
doi:10.1016/j.is.2012.09.004 fatcat:xhd63mot5nf3rldgzgnjxigkmu
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