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An IT Service Management Literature Review: Challenges, Benefits, Opportunities and Implementation Practices

João Serrano, João Faustino, Daniel Adriano, Rúben Pereira, Miguel Mira da Silva
2021 Information  
The benefits, challenges, opportunities, and practices for ITSM implementation were extracted, critically analysed, and then discussed.  ...  The implementation of these kinds of frameworks is constantly increasing in the IT service provider domain. The main objective is to define and manage IT services through its life cycle.  ...  Outlining Systematic Literature Review This SLR has not only the objective to perform an ITSM overview but in addition to detail all the challenges, benefits, opportunities, and implementation practices  ... 
doi:10.3390/info12030111 doaj:413838e55201482c8459c12ede4158e3 fatcat:f2yemczkpjdilcavzp573iuaam

Relevant Research Areas in IT Service Management: An Examination of Academic and Practitioner Literatures

Mauricio Marrone, Mara Hammerle
2017 Communications of the Association for Information Systems  
service management (ITSM) and by developing a possible research agenda to address these misalignments.  ...  Further, research provides examples of positive links between management practices prevalent in the media and their influence on societal views.  ...  IT professionals who want to support their businesses using flexible and innovative 2 Literature Review IT Service Management We considers the practitioner and academic discourse in the ITSM field because  ... 
doi:10.17705/1cais.04123 fatcat:gkvxlohix5bv7g5miy263nkely

A systematic review of reviews to identify key research opportunities within the field of eHealth implementation

Bakhtiyar Ahmed, Thomas Dannhauser, Nada Philip
2018 Journal of Telemedicine and Telecare  
This paper is a systematic review of the relevant literature surrounding the implementation and utilisation of eHealth in order to identify key challenges and opportunities to future eHealth applications  ...  The published literature focused on a wide array of challenges, categorised into five areas, facing the implementation and utilisation of eHealth and from this, four areas of opportunity to advance eHealth  ...  and design how an eHealth solution influences routine clinical practice and healthcare service delivery.  ... 
doi:10.1177/1357633x18768601 pmid:29703127 fatcat:5aipcym4gbbqxiibv4glro3vha

Ecodesign—A Review of Reviews

Malte Schäfer, Manuel Löwer
2020 Sustainability  
Synergies between ecodesign and other research disciplines exist in theory, but require implementation and testing in practice.  ...  With the intent of summing up the past research on ecodesign and making it more accessible, we gather findings from 106 existing review articles in this field.  ...  Implement ecodesign into management practices [30, 71] .  ... 
doi:10.3390/su13010315 fatcat:x2dtvfevejbgrbrep664srbpoq

Implementing IT Service Management: A systematic literature review

Jon Iden, Tom Roar Eikebrokk
2013 International Journal of Information Management  
This article provides a systematic review of existing research related to the implementation of IT Service Management (ITSM) and the Information Technology Infrastructure Library (ITIL).  ...  In addition, we provide IT managers with useful information on ITSM and ITIL, based on research-based knowledge of their implementation.  ...  This study also contributes to practice, and IT managers would benefit from our review.  ... 
doi:10.1016/j.ijinfomgt.2013.01.004 fatcat:gwiogtsjtbcbrmippdg3cgnycy

Community pharmacy Medicines Use Review: current challenges

Asam Latif
2018 Integrated Pharmacy Research and Practice  
Nevertheless, by identifying and exposing such challenges, an opportunity exists for policymakers and commissioners to seek to improve this service to patients.  ...  It is intended that this review will create impetus and scope for further debate, service reconfiguration, and ultimately service improvement.  ...  He declares no other support and no financial relationships with any organizations that might have an interest in the submitted work and no other activities that could appear to have influenced the submitted  ... 
doi:10.2147/iprp.s148765 pmid:30023339 pmcid:PMC6042500 fatcat:jk4arh4wqjcprkffp7wt2dvo2i

Robotic Process Automation: a review of organizational grey literature

Ritesh Chugh, Stephanie Macht, Rahat Hossain
2022 International Journal of Information Systems and Project Management  
This study explores the definition, evolution and categories of RPA, its benefits and challenges, identifies guidelines for implementation and provides a future outlook.  ...  Since there is an evident scarcity of comprehensive grey literature reviews in the area, this study presents an extensive narrative review of organizational grey literature on RPA by analyzing sixty-one  ...  Despite the benefits, RPA adoption has its challenges, most notably: awareness and perception of RPA; uncertainty about how to prepare for RPA; change management challenges while implementing RPA; and  ... 
doi:10.12821/ijispm100101 fatcat:4nrc4ltc5ndcnocfbg6cwj6oqy

Review of Knowledge Management in Higher Education

2015 International Journal of Science and Research (IJSR)  
scholastic and administrative Services, and diminished expenses.  ...  Utilizing this Knowledge Management and innovations in higher education is as fundamental as it is in the corporate sector.  ...  The key focus of the Study is the importance of Knowledge Management for the institutions which are the building blocks of the generations ahead; -knowledge drain‖ can bring negative effect for an organisation  ... 
doi:10.21275/v4i11.nov151609 fatcat:f5bhbjphsjdttixe7aisqtlxey

Individual Performance Management: A Review of Current Practices

Ian O' Boyle
2013 APMBA (Asia Pacific Management and Business Application)  
An analysis of each approach including benefits and challenges associated with each process is presented within this paper.  ...  This paper provides a review of current practice in relation to individual performance management systems and process within the traditional business environment.  ...  This also has benefits for the individual as it illuminates their weaknesses within the workforce and gives them an opportunity to identify specific areas for performance improvement. 4.  ... 
doi:10.21776/ub.apmba.2012.001.03.1 fatcat:gme7r2xmwrglfkzcwti3aka73u

Book Reviews

George Geddes, Stuart Hannabuss
2013 Library and Information Research  
Human aspects of library automation Anne Morris and Hilary Dyer Electronic resources: access and issues Mary Beth Fecko  ...  Yet implementation is an opportunity to examine both the structure of staffing in the library and the control of individual jobs.  ...  In an ideal world both system designers and system managers would take all these into account.  ... 
doi:10.29173/lirg354 fatcat:z7wibmssibhubkg2juymaacxii

DevSecOps: A Multivocal Literature Review [chapter]

Håvard Myrbakken, Ricardo Colomo-Palacios
2017 Communications in Computer and Information Science  
This study is meant to give an overview of what DevSecOps is, what implementing DevSecOps means, the benefits gained from DevSec-Ops and the challenges an organization faces when doing so.  ...  We found that implementing security that can keep up with DevOps is a challenge, but it can gain great benefits if done correctly.  ...  [14] maps literature related to CD and provides an analysis of the benefits and challenges related to CD. [15] uses a literature review to show differences in how CI is done for different cases.  ... 
doi:10.1007/978-3-319-67383-7_2 fatcat:dzhqtihhgjetxawnwbe4pdvudm

Book reviews

1999 Education for Information  
Becoming a successful intrapreneur: a practical guide to creating an innovative information service. London: L.A. Publishing, 1998. (The Successful LIS Professional series).  ...  Here is a title calculated to make the casual browser sit up and take notice. The management guru meets the library service?  ...  , in some cases tending towards brief literature reviews, in others text-book-like advice on practice.  ... 
doi:10.3233/efi-1999-17105 fatcat:gvcufxsxhnh5ji2tksnrzlk5g4

Literature Review [chapter]

Tuğrul U. Daim, Zahra Faili
2019 SpringerBriefs in Entrepreneurship and Innovation  
Review Literature Review Literature Review  ...  Service/capability planning Linkage of technology and how it can be suited to service-based business operations 3.  ... 
doi:10.1007/978-3-030-30066-1_2 fatcat:e2jt5lywq5ag7irk5yejv6jqlm

A Study of Supply Chain Management in Selected Mechanical Engineering Units (Some Literature Review)

Santosh Babanrao Chavan, D. N. Khadse
2018 International Journal of Management Studies  
Some review of nearly 15 articles is done and findings of it are discussed further.  ...  Various articles are reviewed with special reference to supply chain management practices, challenges as well as issues, use of Information & communication technology in the supply chain management.  ...  Objective: To examine literature review of supply chain management with special reference to mechanical engineering units regarding supply chain management practices, challenges as well as issues, use  ... 
doi:10.18843/ijms/v5i3(9)/02 fatcat:hel2j6yjjbai7olebqdb6efyzi


S.A. Oke
2012 South African Journal of Industrial Engineering  
This could be of immense benefit to organizations' top management who need to understand the critical variables and factors for the successful implementation of Six Sigma programmes, leading to substantial  ...  of high quality products, and exceptional customer service.  ...  the benefits for an organization that is planning to implement Six Sigma.  ... 
doi:10.7166/18-2-122 fatcat:iwihx52rpvak5icb4bhgsf4vji
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