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An Examination of Trust Effects and Pre-Existing Relational Risks in eGovernment Services

JinKyu Lee, Dan Jong Kim, H. Raghav Rao
2005 Americas Conference on Information Systems  
This argument is further developed by an empirical examination of a government-citizen relationship where use of an e-government service requires citizens to transmit highly sensitive information, but  ...  This study brings to attention distinct characteristics of government-citizen relationships that should be addressed when modeling citizens' G2C service usage behavior and calls for an e-government user  ...  Effects of trust on e-government service use exist only when getting the service increases the relational risks from the service provider.  ... 
dblp:conf/amcis/LeeKR05 fatcat:7kqwyjc32ze33dz6mn2e65kyhi

Analysis of Success Factors of the Electronic Building Permit Service System through the Public Values Approach

Fitria Hedyanti, Reza Fathurrahman
2022 PERSPEKTIF  
In terms of providing licensing services in the public sector, e-government provides a new nuance.  ...  In practice, the level of intention to use this online IMB service among residents is relatively minimal.  ...  The first, pre-application, in this process, is the provision of direction related to application preparation.  ... 
doi:10.31289/perspektif.v11i3.6439 fatcat:jiwa2iz25nechm6fjdazlw6y7a

Egovernment: Transforming Government Engagement in the European Union

Rada Cristina Irimie
2015 Mediterranean Journal of Social Sciences  
This article is going to examine the political issues related to governance in the European Union, from the perspective of democratic governance.  ...  The next chapter reviews existing government services in the European Union, while the following one develops the concept of eGovernment as a medium of communication between government and society.  ...  Therefore, trust reduces the social complexity that leads to social relations of independence and thus reduces the risk and uncertainty involved in social interactions.  ... 
doi:10.5901/mjss.2015.v6n2s2p173 fatcat:ttqkbrc7sbg3nohja2bfwr2hxm

A Comprehensive Analysis of E-Government Adoption in the German Household

Cigdem Akkaya, Petra Wolf, Helmut Krcmar
2013 International Conference on Wirtschaftsinformatik  
adoption in the German nation, followed by relative advantage and perceived risk.  ...  Based on the findings of two representative cross-sectional studies, we derived a comprehensive research model and tested it with 1,000 users in the German household on the specific example of e-filing  ...  , trust in technology and trust in government authorities play an important role in German society.  ... 
dblp:conf/wirtschaftsinformatik/AkkayaWK13 fatcat:xf7q2rompndb7calvdn6hmevl4

Determinants of user adoption of e-government services: the case of Greek Local Government

Anastasia Voutinioti
2014 International Journal of Technology Marketing  
My study focuses on users' initial trust in an eGovernment service, and it refers to trust in an unfamiliar trustee.  ...  Karavasilis et al. (2010) , analysed the impact of trust and risk perceptions on the intention of teachers in Greece to use an educational eGovernment website.  ... 
doi:10.1504/ijtmkt.2014.063854 fatcat:reulrw5nkrejvaihtbuy5gaqgu

A Comparative Study Of Traditional Authentication And Authorization Methods With Block Chain Technology For E Governance Services

RAMA YERRAMILLI, DR. NIRMALA KUMAR SWAMY
2018 Zenodo  
With the increase in communication channels between various stakeholders in e Governance scenario, offering secure e-Services by means of Authentication and Authorization became a crucial part.  ...  The multi factor authentication (MF) provides better protection effectively than the age old password based authentication.  ...  Deciding the level of risk on providing these services are also an important issue. Deciding the consumer of the service and also providing authority to use the service are also main challenges.  ... 
doi:10.5281/zenodo.1410224 fatcat:yd43fx5umrgcbhlttuj4o54f4y

Modeling G2C Adoption in Developing Country: A Case Study of Malaysia

Ramlah Hussein, Norshidah Mohamed, Abdul Rahman Ahlan, Murni Mahmud, Umar Aditiawarman
2009 Americas Conference on Information Systems  
Other factors that are believed to be influencing citizens' intention to use G2C system are also examined in the study.  ...  Electronic government or e-government has long been known as a breakthrough of a new form of communication and transaction between the government and citizens, the government and industries, and among  ...  Secondly, trust of the government, is related to citizen confidence in the ability of an agency to provide online services.  ... 
dblp:conf/amcis/HusseinMAMA09 fatcat:kzh5svielfam5axrrb5azplzgm

Understanding the Antecedents and Consequences of E-Government Service Quality: An Empirical Investigation

Izak Benbasat, Ronald T. Cenfetelli, Chee-Wee Tan
2007 International Conference on Information Systems  
Together with cognitive and system-salient consequences derived from prior research, we construct and empirically test an egovernment service quality model on a sample of 647 existing e-government service  ...  Difficulties in defining and understanding the antecedents and consequences of e-government service quality have stymied the design of efficacious e-government websites.  ...  Since risk translates to the probable existence of uncertainty and undesirable outcomes in transactional activities (Dowling and Staelin, 1994) , heightened perceptions of risk is detrimental to loyalty  ... 
dblp:conf/icis/BenbasatCT07 fatcat:sr7wbhukb5aohb4nmgayprnz6m

Empirical Validation of Personal and Situational Traits in Usage of Transactional e-Government Services

Jongheon Kim, David Ang*, Gang-hoon Kim
2021 International Journal of Business and Applied Social Science  
In addition, it also suggests individual dispositions as precursory factors and examines how they affect users' risk and trust perception in using transactional e-government services.  ...  privacy, risk, and trust factor that are previously regarded as separate research areas from TAM.  ...  In addition, an individual's privacy concern was initially thought to have antecedent effects both on trust belief and perceived risk by H9 and H10, but it has an only valid preceding effect on perceived  ... 
doi:10.33642/ijbass.v7n6p5 fatcat:crmctour3fgstok7i74xwxcnva

A Framework for Factors Influencing the Implementation of Information Assurance for e-Government in Indonesia

Rio Guntur Utomo, Gary Wills, Robert Walters
2020 International Journal on Advanced Science, Engineering and Information Technology  
This is achieved through improvements to service quality and availability for which access can be given regardless of place and time.  ...  This is intended to reduce the risks to businesses in regard to information and information systems and ensuring the business continuity when incidents occur.  ...  All experts agreed on the importance of trust and privacy in the IA implementation for eGovernment in Indonesia.  ... 
doi:10.18517/ijaseit.10.3.9186 fatcat:rbwj6zo53jbglmxeohdi5ch5pi

Reexamining E-participation : Systematic Literature Review on Citizen Participation in E-government Service Delivery

Anthony Simonofski, Monique Snoeck, Benoît Vanderose, Joep Crompvoets, Naji Habra
2017 Americas Conference on Information Systems  
In order to examine the existing body of knowledge of the field, we conduct a Systematic Literature Review followed by a template analysis of the selected papers.  ...  This participation can take place as the co-design and co-execution of these services.  ...  Service Co-Design relates to all activities performed by citizens to improve the design of the egovernment service whereas Service Co-Execution relates to all citizens' actions to assist governments in  ... 
dblp:conf/amcis/SimonofskiSVCH17 fatcat:5tbgar6ttbdz3c6tt7hmad5oqa

Examining the influence of intermediaries in facilitating e-government adoption: An empirical investigation

Vishanth Weerakkody, Ramzi El-Haddadeh, Faris Al-Sobhi, Mahmud Akhter Shareef, Yogesh K. Dwivedi
2013 International Journal of Information Management  
An extended UTAUT model is used as the theoretical basis utlising trust in the Internet and Intermediaries.  ...  This study aims to examine the role of intermediaries in facilitating e-government adoption and diffusion using a survey based empirical study of 502 participants in Madinah City in Saudi Arabia.  ...  This pre-test and requested them to respond if they had personal experience of using the service (egovernment services provided by the traffic department).  ... 
doi:10.1016/j.ijinfomgt.2013.05.001 fatcat:nei65qkiwzhq7ijf7vtx6lmj6i

A Conceptual Framework for the Adoption of E-Government in Indonesia [chapter]

Alvedi Sabani, School of Business IT and Logistics RMIT University, AU, Hepu Deng, Vinh Thai, School of Business IT and Logistics RMIT University, AU, School of Business IT and Logistics RMIT University, AU
2018 Australasian Conference on Information Systems 2018  
In terms of academic contribution, this research provides a better understanding of the critical factors for the adoption of egovernment from the perspective of citizens.  ...  This paper presents a conceptual framework for examining the adoption of e-government from the perspective of citizens.  ...  Acknowledgements This research is supported by an Australian Government Research Training Program (RTP) Scholarship.  ... 
doi:10.5130/acis2018.bi fatcat:z3mdgl4ptbdyvjskiqdd5kpod4

From e-govemment to cloud-government: Challenges of Jordanian citizens' acceptance for public services

Abeer Alkhwaldi, Mumtaz Kamala, Rami Qahwaji
2017 2017 12th International Conference for Internet Technology and Secured Transactions (ICITST)  
The results can help to guide successful acceptance of cloud-based egovernment services in Jordan.  ...  This paper presents a pilot study to investigate citizens' perceptions of the extent to which these challenges inhibit the acceptance and use of cloud computing in the Jordanian public sector and examine  ...  However, there are a number of risks associated with cloud-based e-government services, including tangible risk (e.g. availability and infrastructure) and intangible risk (e.g. security) [3] .  ... 
doi:10.23919/icitst.2017.8356405 dblp:conf/icitst/AlkhwaldiKQ17 fatcat:6ylz2dg3rzc3zdedtdky6zuvtm

Trust, Perceived Useful, Attitude and Continuance Intention to Use E-Government Service: An Empirical Study in Taiwan

Hau-Dong TSUI
2019 IEICE transactions on information and systems  
In terms of measurement, the assessment used the structural equation modeling method (SEM) to explore the views and preferences of 400 college students on e-government service.  ...  The research framework was adapted from expectation confirmation theory and model (ECT/ECM), technology acceptance model (TAM) with trust theories, in validating attitude measures for a better understanding  ...  Teo, Srivastava and Jiang in 2008 conducted an empirical study of trust and e-government success.  ... 
doi:10.1587/transinf.2019edp7055 fatcat:mo7u5w2nm5dbvmvqdlwjzrscfm
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