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A genetic algorithm-based learning approach to understand customer satisfaction with OTA websites

Jin-Xing Hao, Yan Yu, Rob Law, Davis Ka Chio Fong
2015 Tourism Management  
In this study, we follow a design-science research paradigm to develop a genetic algorithm-based learning approach to understand customer satisfaction and their psychometric reasons.  ...  Developed a GA-based approach to evaluate customer satisfaction with OTA websites. Help understand customer preferences on different criteria for different segments.  ...  Section 4 elaborates the proposed GA-based approach to understand customer satisfaction. Section 5 describes empirical specifications to validate the proposed approach.  ... 
doi:10.1016/j.tourman.2014.11.009 fatcat:ycyqn56nfnb2vg5aewu7yknpry

An Improvement in Defect Detection Efficiency -A Review

Supriya V. Sullad, A. Pauline
2016 Indian Journal of Science and Technology  
rate analysis and classification and to achieve 100% efficiency in defect detection and attain 100% customer satisfaction.  ...  In Six Sigma approach, the defect detection effectiveness which is improved to 99.9997 percent with the same percentage of defect originating at each phase.  ...  Customer centric approach with cent percent customer satisfaction can be achieved with Agile development process with In memory Analytics.  ... 
doi:10.17485/ijst/2016/v9i45/106490 fatcat:2e7rkfetdbf7foeebc6meuezfq

Customer Requirement Management in Product Development: A Review of Research Issues

Jianxin (Roger) Jiao, Chun-Hsien Chen
2006 Concurrent Engineering - Research and Applications  
The importance of customer requirement management in product development has been well recognized in both academia and industries alike.  ...  Customer requirement management entails various issues related to requirement elicitation, analysis and specification, as well as the requirement management process.  ...  Karsak et al. (2002) propose an integrated approach for determining the design requirements based on the analytic network process and zero-one goal programming.  ... 
doi:10.1177/1063293x06068357 fatcat:6iekwimy25gujkszvgmlfhqhuq

An Integrated of AHP–QFD Methodology For Poduct Design: A Review

Rosnani Ginting, Aulia Ishak
2020 Jurnal Ilmiah Teknik Industri  
Many methods, rules, and techniques are used by some manufacturing companies to enhance product competitiveness by fulfilling customer needs and satisfaction possible by improving product design quality  ...  Some researchers have studied in-depth incorporating these two design techniques in product design and development by focusing on translating the consumers' desire into product design.  ...  QFD has been recognized as an effective method for integrated products. QFD is a structured approach to integrate customer voices into product design and development [7] .  ... 
doi:10.24912/jitiuntar.v8i1.6901 fatcat:25klj2qaavfcljgxgyg7ydti6q

Analysis of Shortcomings Found in Most Appropriate Housing Delivery Method for Ameliorating Customer Satisfaction

2020 Regular Issue  
This aim of the research is to develop a index for evaluating housing delivery performance of housing areas to improve the customer satisfaction of existing as well as upcoming housing areas.  ...  Identify most appropriate housing delivery method is one of the critical emerging issues in the developing due to poor standard of living in cities.  ...  DM5 6 Turn Key DM6 7 Build than Sell (BTS) DM7 8 Sell than Build (STB) DM8 9 Multiple Prime Contracting DM9 (MPC) STEP 3: An Analytical Hierarchy process was applied to develop quantitative results.  ... 
doi:10.35940/ijmh.j0979.0741120 fatcat:mhosczod5bcpdly5s7ijpso3pm

A comparative Kano analysis on customer satisfaction based on customer and employment perspectives

Sakineh Noorinasab, Mohammad Hemati
2012 Management Science Letters  
In such environment, customer normally says the last word, in fact, customer plays an important role and in many organizations, it is considered as part of their assets.  ...  The purpose of this paper is to propose a hybrid method to detect important criteria using Kano three-dimensional method and prioritize them using analytical hierarchy process.  ...  Acknowledgment The authors would like to thank the officials of Bank Melli Iran in province of Semnan, Iran for providing support.  ... 
doi:10.5267/j.msl.2012.05.012 fatcat:3s45mmhtrvhctjzismymimvucy


Wei-Feng Tung, Soe-Tsyr Yuan, Hui-Shan Chi
2009 Proceedings of the 11th International Conference on Electronic Commerce - ICEC '09  
Due to the requirements with massive communications to assure the customers' needs in the interior design service, iInteriorDesign use adaption-metaphor (co-evolutionary technology) to provide the effective  ...  There is an increasing demand toward an innovative knowledgeintensive service industry in global business.  ...  The study utilizes an ontology-based co-evolution as a system framework to develop the systematic collaborative interior design service, which both designers and customers can cooperate to procure the  ... 
doi:10.1145/1593254.1593259 dblp:conf/ACMicec/TungYC09 fatcat:prf7mz7ygbg4rdnbe66ptrsbgi

A Frame Work for Customer Relationship Management in Nigerian Banks Using Data Analytics

Olatayo M Olaniyan, Emeka Ojukwu, Cyril Ogude
2019 FUOYE Journal of Engineering and Technology  
In this paper, a framework for customer relationship management for Nigeria banks using big data analytics approach was developed.  ...  One of the most crucial challenges that Nigeria banks have to face is in the jurisdiction of customers' satisfaction.  ...  This paper presented the use of Big Data Analytics Approach to give the certain level of customer satisfaction in Wema Bank Plc.  ... 
doi:10.46792/fuoyejet.v4i2.402 fatcat:l46c5fcuhvdknpjup2jt3jbm2e

Quality Function Deployment Implementation Based on Kano Model An Application on Mobile Vendor Product Development

Rusdiyantoro Rusdiyantoro, Yunia Dwie Nurcahyanie
2011 WAKTU: Jurnal Teknik UNIPA  
The mainfunction of mobile vendor product development is to develop an attractive system which ensures customer satisfaction.  ...  However, in the traditional QFD approach, each element's interdependence and customer requirements are usually not systematically treated.  ...  ; (2) developing design requirements responsive to customer attributes; (3) planning matrix; (4) interrelationships between customer requirements and design requirements; (5) design requirement correlation  ... 
doi:10.36456/waktu.v9i1.906 fatcat:aldbnlvbqrfgdprrd6hpe6p4ie

Manufacturing Quality Function Deployment: Literature Review and Future Trends

Sunday Ayoola Oke
2013 Engineering Journal  
and production planning) of QFD is needed (iv) more decision support systems are needed to automate QFD (v) feedbacks from customers are not accounted for in current studies.  ...  (ii) we are still missing considerable knowledge about neural networks for predicting improvement measures in customer satisfaction (iii) further exploration of the subsequent phases (process planning  ...  Acknowledgement The author is greatly indebted to a number of people that assisted in bringing up the quality of this work to the current standard. R.  ... 
doi:10.4186/ej.2013.17.3.79 fatcat:6w3i6hwbjnfpljn5lkvmhwe2dm

A methodology of integrating affective design with defining engineering specifications for product design

Huimin Jiang, C.K. Kwong, Y. Liu, W.H. Ip
2014 International Journal of Production Research  
Kim and Park (1998) developed an integer programming model to determine the target value setting of engineering requirements in order to maximise customer satisfaction.  ...  Formulation of an optimisation model for determining design specifications Once the customer satisfaction models are developed, they can be used to formulate a multi-objective optimisation model for determining  ...  The individuals x ij in P 1 are initialized by mapping the generated chaos variables into the ranges of the design variables using (A2).  ... 
doi:10.1080/00207543.2014.975372 fatcat:yt2hzcdcaffzncmpffwyw6gy3m

Transforming Multidisciplinary Customer Requirements to Product Design Specifications

Xiao-Jie Ma, Guo-Fu Ding, Sheng-Feng Qin, Rong Li, Kai-Yin Yan, Shou-Ne Xiao, Guang-Wu Yang
2017 Chinese Journal of Mechanical Engineering  
] ) in the designer domain to improve the development efficiency and reduce the development cost.  ...  The ultimate purpose of traditional customer requirements modeling is that realizes the mapping of CRs in the customer domain to PDS (a formalized specification of customers' requirements and a list of  ...  In each disciplinary design team, let original degree of customer requirement satisfaction to be 1, which mean the obtained original design specifications elements meet all the customer requirements before  ... 
doi:10.1007/s10033-017-0181-6 fatcat:4xqgn3ot55eqridu3j7mcumfbm

Understanding Customer Experience Throughout the Customer Journey

Katherine N. Lemon, Peter C. Verhoef
2016 Journal of Marketing  
In this article, the authors aim to develop a stronger understanding of customer experience and the customer journey in this era of increasingly complex customer behavior.  ...  These changes require firms to integrate multiple business functions, and even external partners, in creating and delivering positive customer experiences.  ...  We have tried to provide an overview of key conceptual and analytic approaches to assist in this endeavor.  ... 
doi:10.1509/jm.15.0420 fatcat:3fsvamne2rbptnjhzohpbciz54

Analytical affective design with ambient intelligence for mass customization and personalization

Roger J. Jiao, Qianli Xu, Jun Du, Yiyang Zhang, Martin Helander, Halimahtun M. Khalid, Petri Helo, Cheng Ni
2007 International journal of flexible manufacturing systems  
In particular, ambient intelligence techniques are applied to elicit affective customer needs. An analytical model is proposed to support affective design analysis.  ...  This paper proposes an affective design framework to facilitate decision-making in designing customized product ecosystems.  ...  The aim is to develop an analytical model that incorporates various technologies to facilitate decision-making in product planning and development. The organization of the paper proceeds as follows.  ... 
doi:10.1007/s10696-008-9032-1 fatcat:iuy7xm3a25aj5oksn5explb52a

A new mixed integer linear programming model for product development using quality function deployment

Elif Kılıç Delice, Zülal Güngör
2009 Computers & industrial engineering  
Quality function deployment (QFD) is a product development process performed to maximize customer satisfaction.  ...  In the QFD, the design requirements (DRs) affecting the product performance are primarily identified, and product performance is improved to optimize customer needs (CNs).  ...  The weight calculated by an analytic hierarchy process is multiplied to adjust the raw importance for each requirement.  ... 
doi:10.1016/j.cie.2009.03.005 fatcat:74v56lki25bn7n2zierwhl6ynq
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