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Systemic Service Design: Aligning Value and Implementation [chapter]

Arash Golnam, Gil Regev, Julien Ramboz, Philippe Laprade, Alain Wegmann
2010 Lecture Notes in Business Information Processing  
When designing a service it is necessary to align both value propositions with the service building blocks.  ...  There is value in service orientation for both the organization and its customers. We call these two values, customer value and strategic value.  ...  Conclusion and Future Work Designing services where the implementation is aligned with the value they provide is a challenging task.  ... 
doi:10.1007/978-3-642-14319-9_12 fatcat:zbbmdom5hnawjfvbxoruh4mx6m

A Situated and Embodied Approach to Service Design

Anshuman Saxena, Alain Wegmann
2014 2014 47th Hawaii International Conference on System Sciences  
The two basic questions that every service-designer has to consider are -what features to include in a service, and who all to engage in the implementation of these features?  ...  We demonstrate that the true semantics of the value, which a service aims to create for its adopter, resides in the social and bodily being of the adopter.  ...  From a service-design perspective, the artifact that implements the service is called a service system.  ... 
doi:10.1109/hicss.2014.161 dblp:conf/hicss/SaxenaW14 fatcat:yuaonurpqbfq5favex6d2dhara

User Experience Design: Beyond User Interface Design and Usability [chapter]

Wei Xu
2012 Ergonomics - A Systems Approach  
workflow, UI design and usability, online help, user manual, training, user support, service content, and the like.  ...  Ergonomics -A Systems Approachs 172 potential to make greater contributions to product development. Major challenges are discussed below.  ...  www.intechopen.comErgonomics -A Systems Approachs www.intechopen.com User Experience Design: Beyond User Interface Design and Usability www.intechopen.com  ... 
doi:10.5772/35041 fatcat:636pja3nlje3hkcizomi42re4i

A Systems Engineering Approach to Performance-Based Maintenance Services Design

Maria Holgado
2019 Processes  
The purpose of this work is to study the design of a generic performance-based maintenance service under a novel perspective given by systems engineering.  ...  Recently, a trend has emerged of increasing the relational perspective of these services, which are becoming more oriented towards customer value and service performance levels.  ...  This is aligned with a more relational approach for industrial services, as discussed in servitisation literature.  ... 
doi:10.3390/pr7020059 fatcat:lr4i7n33cvarhaanxd7szh5lsa

A framework for a systems design approach to complex societal problems

Jairo da Costa Junior, Jan Carel Diehl, Dirk Snelders
2019 Design Science  
Two domains have been helpful in bringing about such a shift: Systems Thinking and Design.  ...  This paper aims to contribute to this endeavour by uncovering the role of integrating systems thinking for design, and by providing an overview of the emerging field of systems-oriented design approaches  ...  In practice, there are many challenges in the implementation of systems design approaches.  ... 
doi:10.1017/dsj.2018.16 fatcat:aca7wjbmjbc73b3t7r3hy7k6ka

A Road Map for Knowledge Management Systems Design Using Axiomatic Design Approach

Mahmoud Houshmand, Mehdi Amani, L. Slatineanu
2017 MATEC Web of Conferences  
It has been reported that more than 50% of knowledge management systems have failed, therefore, it is required to seek for a new and comprehensive scientific approach to design and implement it.  ...  In the design and implementation of a knowledge management system, it is required to know 'what we want to achieve' and 'how and by what processes we will achieve it'.  ...  [14] in 2005, first began to design a knowledge management system based on the axiomatic design approach.  ... 
doi:10.1051/matecconf/201712701022 fatcat:ujn77npixvhltiiyb4wtbz6ive

Educating for a systems design approach to complex societal problems

Jairo da Costa Junior, Jan Carel Diehl, Fernando Secomandi
2018 Journal of engineering design  
This paper reports on a master's-level course that aims to build the capacity for design engineering students to adopt a Systems Design Approach comprised of the integration of Product-Service System (  ...  an active role in the development and widespread implementation of sustainable energy systems.  ...  At the initial stage of the course all participants filled in a questionnaire about their educational background and familiarity with the concepts of a System Design Approach and Product-Service System  ... 
doi:10.1080/09544828.2018.1436162 fatcat:q747quqluncatpbh4gg5wjkcgq

Janus: A Systems Engineering Approach to the Design of Industrial Cyber-Physical Systems

Dennis Jarvis, Jacqueline Jarvis, Chen-Wei Yang, Roopak Sinha, Valeriy Vyatkin
2019 2019 IEEE 17th International Conference on Industrial Informatics (INDIN)  
The benefits that arise from the adoption of a systems engineering approach to the design of engineered systems are well understood and documented.  ...  Central to the Janus approach is the development of a logical architecture as in traditional systems engineering and then the allocation of the logical requirements to a BDI (Belief Desire Intention) agent  ...  One of the key benefits of Systems Engineering in general and Janus in particular, is that its top-down approach can provide design flexibility, as implementation issues (such as choice of technology)  ... 
doi:10.1109/indin41052.2019.8972051 dblp:conf/indin/JarvisJYSV19 fatcat:ditls52635h3fcccbvlr7raqlm

Video Streaming over MBMS: A System Design Approach

Junaid Afzal, Thomas Stockhammer, Tiago Gasiba, Wen Xu
2006 Journal of Multimedia  
With this tool, a standard-compliant GERAN network can be simulated and the system design procedure including H.264 based video broadcast streaming can be evaluated in real-time.  ...  In this study, we introduce and analyze the main system design parameters that influence the performance of the H.264 encoded video streaming over EGPRS and UMTS bearers.  ...  SYSTEM DESIGN AND OPTIMIZATION A.  ... 
doi:10.4304/jmm.1.5.25-35 fatcat:4nss4z2e5vepnlgfubra4zv2zq

A co-synthesis approach to embedded system design automation

Rajesh K. Gup, Giovanni de Micheli
1996 Design automation for embedded systems  
the parts of a system implementation that operate at di erent speeds of execution.  ...  In this paper, we present a methodology to achieve e m bedded system realizations as co-synthesis of interacting hardware and software components.  ...  Acknowledgements This research w as sponsored by a grant from the AT&T Foundation and a grant from NSF-ARPA No. MIP 9115432.  ... 
doi:10.1007/bf00134684 fatcat:ulkbdi72xndkvefw2ua2fyguoe

Systems Approach to Corporate Sustainability

A. Azapagic
2003 Chemical engineering research & design  
My thanks are also due to the following people and organizations: Graham Lawson, Jim Petrie, WBB Minerals and the Department of Chemical Engineering at the University of Sydney.  ...  ACKNOWLEDGEMENTS I am grateful to the Royal Academy of Engineering which supported this work nancially through the Industrial Secondment and Global Research Award schemes.  ...  Based on a systems approach and developed in collaboration with industry, it is designed to provide a structured step-by-step guide to organizations in de ning a sustainability strategy and designing a  ... 
doi:10.1205/095758203770224342 fatcat:2ozxm2bwife5jehabysocr2it4

Understanding fashion complexity through a systemic data approach

Cristina Marino, Chiara Lorenza Remondino, Paolo Marco Tamborrini
2020 Strategic Design Research Journal  
The ambition of this paper is to offer a perspective that faces this complexity and align fashion with sustainability values through insights gained from data.  ...  Adding or restoring information, in a fashion system where the information circulating is sometimes not linked to an ethical and social value, can therefore represent a powerful intervention, usually easier  ...  Data can be involved in an innovative approach in the fashion creation phases and at the same time, can implement processes and applications in a more sustainable way.  ... 
doi:10.4013/sdrj.2020.132.10 fatcat:gy2lvmhv7na3zf3x5ydprjm3ve

Development of a Disability Employment Information System: An Information Systems Design Theory Approach

Schooley, Feldman, Alnosayan
2012 e-Service Journal  
This research employs Information Systems Design Theory (ISDT) to design, develop, and assess a disability employment system.  ...  End user data collection, system requirements, system design and kernel theories are presented, design propositions are evaluated, and implications are discussed on the role of e-government in disability  ...  The authors also thank the many Employment Networks who participated in interviews.  ... 
doi:10.2979/eservicej.8.2.57 fatcat:3lf3mmjg6zedfdppixnz5wdfze

Assessing the Strategic Alignment of Information Systems Projects: A Design Science Approach

Simon Bourdeau, Pierre Hadaya, Jean-Etienne Lussier
2018 Projectics / Proyéctica / Projectique  
Both practitioners and scholars have highlighted the importance of the strategic alignment of IS projects and have called for the development of instruments to better assess such an alignment.  ...  ABSTRACT Information systems (IS) projects are critical for organizations because they are means by which the objectives and orientations of an organizational IS strategy materialize.  ...  a design science research approach, this article makes a first attempt to fill in this gap.  ... 
doi:10.3917/proj.020.0115 fatcat:wcq4nhc7x5attdd7653ahuh4gi

Development of a Disability Employment Information System: An Information Systems Design Theory Approach

Benjamin L Schooley, Sue S Feldman, Nagla S Alnosayan
2011 2011 44th Hawaii International Conference on System Sciences  
This research employs Information Systems Design Theory (ISDT) to design, develop, and assess a disability employment system.  ...  End user data collection, system requirements, system design and kernel theories are presented, design propositions are evaluated, and implications are discussed on the role of e-government in disability  ...  The authors also thank the many Employment Networks who participated in interviews.  ... 
doi:10.1109/hicss.2011.163 dblp:conf/hicss/SchooleyFA11 fatcat:o6lkcz4pwnexzbnicwuo6qlhee
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