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The effects of the relationship between business strategies and information technology strategies: the telecommunication sector of Zimbabwe

Chivandi, A, Mutanga, K.P, Musungwini S
2014 IOSR Journal of Business and Management  
Thus, the data and voice networks are one, with voice treated as data with specific time requirements.  ...  current relationship between business strategy and Information Systems strategy in the telecommunications sector in Zimbabwe, identified strategic alignment assessment methods that can be drawn from other  ...  In this study the researcher used business managers and IT personnel in all the three mobile telecommunications companies and one fixed telecoms company in Zimbabwe.  ... 
doi:10.9790/487x-161015671 fatcat:wd4synyysnb5jii4wcxujp6epm

Engineering innovative mobile data services

Mutaz M. Al‐Debei, Enas Al‐Lozi, Guy Fitzgerald
2013 Business Process Management Journal  
The model is also useful in the design and management of such value networks as it helps in understanding which actors a telecom should collaborate with and shows explicitly how the value is exchanged  ...  innovative mobile data services.  ...  Future research will hopefully provide additional validation for the developed model in this research, including the utilization of the model to examine a wider range of mobile data services and innovations  ... 
doi:10.1108/14637151311308349 fatcat:w3uscyttmvhnzebxkhppoihobi

A framework and methodology for knowledge management system implementation

Hanlie Smuts, Alta van der Merwe, Marianne Loock, Paula Kotzé
2009 Proceedings of the 2009 Annual Research Conference of the South African Institute of Computer Scientists and Information Technologists on - SAICSIT '09  
These enhancements are based on findings relating to a knowledge management proof of concept implementation conducted at one of the major mobile telecommunication operators in South Africa.  ...  Such an implementation process is a comprehensive course of action that requires focus and commitment through-out the organisation in order to achieve results, yet no universally accepted framework or  ...  positive customer experience (and subsequently market share growth) in the mobile telecommunication sector today.  ... 
doi:10.1145/1632149.1632160 dblp:conf/saicsit/SmutsMLK09 fatcat:gyswddwjxjdbtkuliqu7yad26q

Management strategies in the Czech telecommunications sector: a comparative study of Český Telecom and T-Mobile

Peter Ross
2008 International Journal of Human Resource Management  
The paper uses path dependency, institutionalist and strategic human resource management (SHRM) related theories to assist in this analysis.  ...  This paper compares employment relations (ER) strategies at the incumbent fixed line Czech telecommunications company (TelCo), Český Telecom (ČT), and the T-Mobile subsidiary, T-Mobile Czech Republic (  ...  TMCZ's requirement to align its ER strategies with the T-Mobile International group's 'one company' policies provided evidence that strategic international human resource management (SIHRM) practices were  ... 
doi:10.1080/09585190802479454 fatcat:bp63lgo4urekxl3zrx2nxhfnj4

The design of innovative mobile artifacts: How to develop powerful value networks?

M. M. Al-Debei, G. Fitzgerald
2010 2010 IEEE International Conference on Management of Innovation & Technology  
The development of mobile data services and products calls for participation and collaboration amongst many actors with different expertise.  ...  However, building powerful value network is challenging and requires a detailed examination of a number of design constructs and their interrelationships.  ...  Developing mobile data artifacts requires the involvement of many actors with various backgrounds, knowledge, and expertise.  ... 
doi:10.1109/icmit.2010.5492826 fatcat:2gwiu3x3svfvtdoklhmdxyrkpu

Requirements Engineering and Its Role in Mobile Telephone Industry Development

Hafiz Faiz Rasool, Najia Saher, Zafar Iqbal, M. Riaz Ajmal, Sajid Arshad
2014 Journal of Advances in Computer Networks  
This paper deals with the requirements engineering(RE) for developers of mobile telephones, and its role in mobile telephones technology development.  ...  process in product life cycle, RE tools increase productivity and quality, customer is properly managed.  ...  They need to align design and product development with rapidly changing customer requirements while increasing product quality and reducing time to market and cost.  ... 
doi:10.7763/jacn.2014.v2.115 fatcat:fiovbgbzlnb4hgyoxrgfvtoygu

A Fuzzy Logic Expert System for Pricing Digital Services: The Case of Price Adjustment for a Mobile Service Provider

Adeolu Olukorede Dairo, Krisztián Szűcs
2020 International Journal of Fuzzy Logic and Intelligent Systems  
In this paper, a fuzzy knowledge-based expert pricing system was developed with a focus on solving network traffic, price war, and business revenue challenges in a competitive mobile market.  ...  In a competitive mobile market, strategic pricing may play an essential role in managing this pressure only if appropriate tools are available for the service providers.  ...  of the 4th Thematic Program, "Enhancing the Role of Domestic Companies in the Re-industrialization of Hungary".  ... 
doi:10.5391/ijfis.2020.20.3.227 fatcat:k4n3b7rsr5e4nf5z37plf7jpdq

Innovation and Customer Retention in the Ghanaian telecommunication industry

Daniel Asante Kyei, Augustine Thomas Mambu Bayoh
2017 International Journal of Innovation  
The competition within the telecommunication sector is increasing day by day in Ghana and therefore requires the telecom operators to be more adept in their strategic approach to meet the growing demands  ...  This paper examines the effect of innovation on customer retention in the telecommunication industry in Ghana.  ...  It is suggested that management should ensure that the climate and communication among employees are dealt properly in order to ensure that the organization's objectives are aligned with those of the employees  ... 
doi:10.5585/iji.v5i2.154 fatcat:t37ezps5eje6rp25efuheepuba


M.R. Fricke, J.K. Visser
2012 South African Journal of Industrial Engineering  
Telecommunications development in Southern Africa is encouraged by government-level support and market trends.  ...  Various markets in the Southern African Development Community (SADC) region offer telecommunications operators' solid growth potential and the advantages of geographic diversification.  ...  Technology Decision Methodology A suggested methodology to evaluate technology applicability and ensure alignment with the business requirements is indicated in figure 3 below.  ... 
doi:10.7166/16-1-175 fatcat:7cebwvxsxffcxkb4lwdkhifit4

Mobile Business Intelligence: Allocation of Mobile Workers for Competitive Information Gathering

Ofer Barkai, Elad Harison
2017 Social Science Research Network  
The data streams continuously provided by mobile workers require IT infrastructure for transferring, structuring and processing this information to enrich managers and strategic decision makers within  ...  customers and their competitors.  ...  , market research agencies, etc.). • Insight value alignment -ensures that the market research is aligned with the business objectives of the firm. • Insight value monitoring -the use of customer insights  ... 
doi:10.2139/ssrn.3282554 fatcat:fisn7r3xwvaofpbrxet6c4y4fy

Business model requirements and challenges in the mobile telecommunication sector

2011 Journal of Organisational Transformation & Social Change  
In this paper, the authors identify the main mobile BM dimensions along with their interdependencies and further analysis provides mobile network operators with insights to improve their business models  ...  Designing a BM for a mobile network operator is complex and requires multiple actors to balance different and often conflicting design requirements.  ...  Enas Al-Lozi for her assistance, which in a way or another made this publication possible.  ... 
doi:10.1386/jots.8.2.215_1 fatcat:snqtqkdx3fbqte22fpwvnv4dfe

Information technology and communication and best practices in it lifecycle management

Francisco Carlos Paletta, Nilson Dias Vieira Junior
2008 Journal of Technology Management & Innovation  
end customer.  ...  To conclude, it is presented the main challenges that the technology-based companies will have to face in relation to the management of the lifecycle of their technology, consolidation and simplification  ...  The alignment between IT and business foundation is important and requires constant adjustment to keep IT in the right direction.  ... 
doi:10.4067/s0718-27242008000200007 fatcat:e2jqsi7orreephirckgt7kknu4

Customer Relationship Management ( CRM ) and Its Impact on Performance Improvement of Companies in Iran Telecommunications

Siamak Alipour, Shahram Golrang Arabani, Mohammad Talebi Asadi
2013 Singaporean Journal of Business , Economics and Management Studies  
Implementation of customer relationship management projects is associated with high risk and uncertainty.  ...  Role of customer relationship management is dramatic in e-commerce.  ...  INTRODUCTION In the current situation of Telecommunications Company in Iran following the privatization and in competition with the second operator (MTN) in mobile, third operators and Righ Tel Company  ... 
doi:10.12816/0003796 fatcat:pnzj7o62uvg73d4djbwdwcrqim

Value innovation activities in the wireless telecommunications service sector: A case study of the Malaysian market

Mohammed A. Hajar, Universiti Malaysia Pahang, Daing Nasir Ibrahim, Mohd Ridzuan Darun, Mohammed A. Al-Sharafi, Universiti Malaysia Pahang, Universiti Malaysia Pahang, Universiti Malaysia Pahang
2020 Journal of Global Business Insights  
an innovation management knowledge base that, in turn, can be a source for long-run profitable growth and sustainable competitive advantage.  ...  In accordance with this, the service providers need to improve customer satisfaction and promote customer loyalty by ensuring an outstanding customer value that fulfills customer's requirements and expectations  ... 
doi:10.5038/2640-6489.5.1.1125 fatcat:g4dphcwh3jesjap3rv2vlhg3oa

The influence of digital leadership on innovation management based on dynamic capability: Market orientation as a moderator

Leonardus W. Wasono Mihardjo, Sasmoko Sasmoko, Firdaus Alamsyah, Elidjen Elidjen
2019 Management Science Letters  
Due to market changes in the digital era, we argue that innovation based on dynamic capability is accelerated when aligned with market orientation.  ...  Employing a quantitative methodology, data were collected through online questionnaires, distributed through email and messaging applications to a purposive sample of 88 senior managers of Indonesian telecommunication  ...  capability aligns with strategic capability Wasono et al., 2018) .  ... 
doi:10.5267/j.msl.2019.3.018 fatcat:znaaklmu7fgkhkv5np2doo745y
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