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Learning from the Dark Web: leveraging conversational agents in the era of hyper-privacy to enhance marketing

Felipe Thomaz, Carolina Salge, Elena Karahanna, John Hulland
2019 Journal of the Academy of Marketing Science  
asset for the firm-one capable of eliciting self-disclosure of otherwise private consumer information.  ...  We argue that one way marketers can navigate this new environment is by effectively designing and deploying conversational agents (CAs), often referred to as "chatbots."  ...  perception of the agent as being human-like.  ... 
doi:10.1007/s11747-019-00704-3 fatcat:qstnyu652bgozhf5pbihdp3afa

How should my chatbot interact? A survey on human-chatbot interaction design [article]

Ana Paula Chaves, Marco Aurelio Gerosa
2020 arXiv   pre-print
We bring together the literature on disembodied, text-based chatbots to derive a conceptual model of social characteristics for chatbots.  ...  The increasing need to approximate conversational interaction styles raises expectations for chatbots to present social behaviors that are habitual in human-human communication.  ...  During a semi-structured interview, researchers presented a mockup of the chatbot to employees from two different enterprises and collected perceptions of usefulness, intrusiveness, and privacy.  ... 
arXiv:1904.02743v2 fatcat:rtncxu6mxjdbnermu6zerb4roq

Ethics of engagement

Karamjit S. Gill
2020 AI & Society: The Journal of Human-Centred Systems and Machine Intelligence  
life and their impact on our conception and experience of what it means to be human.  ...  If the level of blame attributed for moral violations varies depending on the type of moral agent, then perhaps the nature of the blame is also different.  ... 
doi:10.1007/s00146-020-01079-8 pmid:33071472 pmcid:PMC7547559 fatcat:sntnor3mgzeubj4sradnmja454

An evidence-based methodology for human rights impact assessment (HRIA) in the development of AI data-intensive systems

Alessandro Mantelero, Maria Samantha Esposito
2021 Computer Law and Security Review  
Different approaches have been adopted in addressing the challenges of Artificial Intelligence (AI), some centred on personal data and others on ethics, respectively narrowing and broadening the scope  ...  Based on empirical analysis of this evidence, this work presents a methodology and a model for a Human Rights Impact Assessment (HRIA).  ...  Acknowledgments The research has been partially supported by Italian Ministry for Education, University and Research Award TESUN-83486178370409 finanziamento dipartimenti di eccellenza CAP. 1694 TIT. 232  ... 
doi:10.1016/j.clsr.2021.105561 fatcat:c2pj7htcibbzfpufisbrc5lvje

Privacy at Work: A Review and a Research Agenda for a Contested Terrain

Devasheesh P. Bhave, Laurel H. Teo, Reeshad S. Dalal
2019 Journal of Management  
We begin the review by integrating viewpoints from multiple disciplines to disentangle definitions of privacy and to delineate the privacy contexts of information privacy and work environment privacy.  ...  We then identify the key stakeholders of privacy in the workplace and describe their interests.  ...  We also thank Michael Bashshur, Gary Greguras, and Abhijeet Vadera for generative discussions and feedback on previous iterations of this work.  ... 
doi:10.1177/0149206319878254 fatcat:227brlk35jad7eokd2mtpwy4hm

Research Trends in Artificial Intelligence Applications in Human Factors Health Care: Mapping Review

Onur Asan, Avishek Choudhury
2021 JMIR Human Factors  
Most of the studies emphasized user perception, the usability of AI-based devices or technologies, cognitive workload, and user's trust in AI.  ...  Conclusions Human factors researchers should actively be part of efforts in AI design and implementation, as well as dynamic assessments of AI systems' effects on interaction, workflow, and patient outcomes  ...  Nikhil Shetty and Ms. Safa Elkefi, graduate students at Stevens Institute of Technology, for assisting us with the preliminary literature search.  ... 
doi:10.2196/28236 pmid:34142968 fatcat:oow4g56w6baw3p6tgfktstdcsq

Thinking Technology as Human: Affordances, Technology Features, and Egocentric Biases in Technology Anthropomorphism

Jianqing (Frank) Zheng, University of Texas at Austin, USA, Sirkka L. Jarvenpaa, University of Texas at Austin, USA
2021 Journal of the AIS  
Technology features and affordances contributing to TA can intensify users' anchoring with their elicited agent knowledge and psychological needs and also can weaken the adjustment process in TA under  ...  What is it about users, IT, and their interactions that influences the extent to which people think of technology as humanlike?  ...  Previous research has used neuroscientific methods to reveal the similarities and differences in the perceptions of human agents and anthropomorphized agents (Riedl et al., 2014) .  ... 
doi:10.17705/1jais.00698 fatcat:ub32puf77vf6jnbeehz3jfelse

Response to Office of the Privacy Commissioner of Canada Consultation Proposals pertaining to amendments to PIPEDA relative to Artificial Intelligence [article]

Mirka Snyder Caron
2020 arXiv   pre-print
In February 2020, the Montreal AI Ethics Institute (MAIEI) was invited by the Office of the Privacy Commissioner of Canada (OPCC) to provide for comments both at a closed roundtable and in writing on the  ...  OPCC consultation proposal for amendments relative to Artificial Intelligence (AI), to the Canadian privacy legislation, the Personal Information Protection and Electronic Documents Act (PIPEDA).  ...  to ethical and responsible AI design and development, including that about preventing and mitigating impacts on privacy and other human rights.  ... 
arXiv:2006.07025v1 fatcat:a5p4w3cl7bdyzdz6she2d3ctny

Ethics Sheet for Automatic Emotion Recognition and Sentiment Analysis [article]

Saif M. Mohammad
2022 arXiv   pre-print
Special attention is paid to the implications of AER on privacy and social groups. Along the way, key recommendations are made for responsible AER.  ...  The objective of the sheet is to facilitate and encourage more thoughtfulness on why to automate, how to automate, and how to judge success well before the building of AER systems.  ...  Many thanks to Mallory Feldman (Carolina Affective Neuroscience Lab, UNC) for discussions on the psychology and complexity of emotions.  ... 
arXiv:2109.08256v3 fatcat:hnpzztguprccbmzoitpryfigoa

Interactive Storytelling for Children: A Case-study of Design and Development Considerations for Ethical Conversational AI [article]

ennifer Chubba, Sondess Missaouib, Shauna Concannonc, Liam Maloneyb, James Alfred Walker
2021 arXiv   pre-print
Recent advances address the implications of CAI with respect to privacy, safety, security, and access. However, there is a need to connect and embed the ethical and technical aspects in the design.  ...  Using a case-study of a research and development project focused on the use of CAI in storytelling for children, this paper reflects on the social context within a specific case of technology development  ...  Acknowledgements This work was funded by the XR Stories: Young XR grant, AI Fan Along, and the Digital Creativity Labs, jointly funded by EPSRC/AHRC/Innovate UK, EP/M023265/1 and the Humanities and Social  ... 
arXiv:2107.13076v1 fatcat:ymdtdlvxnzgm7lbbvrsewtsidy

Gathering Expert Opinions for Social Robots' Ethical, Legal, and Societal Concerns: Findings from Four International Workshops

Eduard Fosch-Villaronga, Christoph Lutz, Aurelia Tamò-Larrieux
2019 International Journal of Social Robotics  
Specifically, we highlight challenges to the use of social robots from a user perspective, including issues such as privacy, autonomy, and the dehumanization of interactions; or from a worker perspective  ...  Our contribution is in line with the latest European robot regulatory initiatives but covers an area of research that the latest AI and robot governance strategies have scarcely covered.  ...  , (4) impact of robots on employment in healthcare, and (5) interaction with humans and dehumanizing practice.  ... 
doi:10.1007/s12369-019-00605-z fatcat:wzhheqx4tfh5jouh7uibmg2y64

Ethics Sheet for Automatic Emotion Recognition and Sentiment Analysis

Saif M. Mohammad
2022 Computational Linguistics  
Special attention is paid to the implications of AER on privacy and social groups. Along the way, key recommendations are made for responsible AER.  ...  The objective of the ethics sheet is to facilitate and encourage more thoughtfulness on why to automate, how to automate, and how to judge success well before the building of AER systems.  ...  Many thanks to Mallory Feldman (Carolina Affective Neuroscience Lab, UNC) for discussions on the psychology and complexity of emotions.  ... 
doi:10.1162/coli_a_00433 fatcat:474cgulf65c5rbxem5u65qdc5q

Domain Experts on Dementia-Care Technologies: Mitigating Risk in Design and Implementation

Clara Berridge, George Demiris, Jeffrey Kaye
2021 Science and Engineering Ethics  
Twenty-one interdisciplinary domain experts from academia and industry in aging and technology in the U.S. and Canada participated in a two-round online survey using the Delphi approach with an 84% response  ...  The aims of this Delphi study were to project which technologies will be most prevalent in dementia care in five years, articulate potential benefits and risks, and identify specific options to mitigate  ...  Using AI conversational agents was ranked fifth for potential to cause conflict and seventh for prevalence in five years.  ... 
doi:10.1007/s11948-021-00286-w pmid:33599847 pmcid:PMC7892732 fatcat:hfqnz6wj7jcbhbkmrcdknd7k4i

Artificial Intelligence Chatbot Behavior Change Model for Designing Artificial Intelligence Chatbots to Promote Physical Activity and a Healthy Diet: Viewpoint

Jingwen Zhang, Yoo Jung Oh, Patrick Lange, Zhou Yu, Yoshimi Fukuoka
2020 Journal of Medical Internet Research  
We summarized the characteristics of the chatbot studies and reviewed recent developments in human-AI communication research and innovations in natural language processing.  ...  Applying AI chatbots to lifestyle modification programs is one of the promising areas to develop cost-effective and feasible behavior interventions to promote physical activity and a healthy diet.  ...  grant (Artificial Intelligence in Healthcare Innovation Award) from the University of California, Davis; and a research gift from Intel.  ... 
doi:10.2196/22845 pmid:32996892 fatcat:4jmcdvgwajbs7fwxrmlwxv4kiq

"Research Perspectives: The Rise of Human Machines: How Cognitive Computing Systems Challenge Assumptions of User-System Interaction "

Sebastian Schuetz, University of Arkansas, USA, Viswanath Venkatesh, University of Arkansas, USA
2020 Journal of the AIS  
Allen Lee was the accepting senior editor. This research perspectives article was submitted on July 31, 2018, and underwent two revisions.  ...  These assumptions pertain to (1) the direction of the userartifact relationship, (2) the artifact's awareness of its environment, (3) functional transparency, (4) reliability, and (5) the user's awareness  ...  Given the nature of the paper, we are especially thankful that they included reactions to the effect of "although I disagree, the authors' view is reasonable."  ... 
doi:10.17705/1jais.00608 fatcat:ev3ihwqnfvc57badbg3alkxqh4
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