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Agent Assist through Conversation Analysis

Kshitij Fadnis, Nathaniel Mills, Jatin Ganhotra, Haggai Roitman, Gaurav Pandey, Doron Cohen, Yosi Mass, Shai Erera, Chulaka Gunasekara, Danish Contractor, Siva Patel, Q. Vera Liao (+3 others)
2020 Proceedings of the 2020 Conference on Empirical Methods in Natural Language Processing: System Demonstrations   unpublished
We propose CAIRAA: Conversational Approach to Information Retrieval for Agent Assistance, to reduce the cognitive workload of support agents who engage with users through conversation systems.  ...  CAIRAA monitors an evolving conversation and recommends both responses and URLs of documents the agent can use in replies to their client.  ...  context and recommended content analysis.  ... 
doi:10.18653/v1/2020.emnlp-demos.20 fatcat:t7ebbby3jndi5jm67yvgky6fje

Conversational Agents in Software Engineering: Survey, Taxonomy and Challenges [article]

Quim Motger, Xavier Franch, Jordi Marco
2021 arXiv   pre-print
Motivated by this context, this paper reports a survey of the current state of research of conversational agents through a systematic literature review of secondary studies.  ...  agents or chatbots.  ...  ., chat-bot, chatterbox), agent variants (e.g., embodied agent, personal attendant) or conversation variants (e.g., conversational system, conversational assistant).  ... 
arXiv:2106.10901v1 fatcat:bqs3tfkjcjhmblnd6lcysttlgy

Conversational Agents in Therapeutic Interventions for Neurodevelopmental Disorders: A Survey [article]

Fabio Catania and Micol Spitale and Franca Garzotto
2021 arXiv   pre-print
From this analysis, we elaborate a set of recommendations and highlight the gaps left unsolved in the state of the art, upon which we ground a research agenda on conversational agents for NDD.  ...  Conversational agents have been increasingly explored to support therapeutic interventions for people with NDD.  ...  , virtual agent, socially assistive robot, and intelligent personal assistant.  ... 
arXiv:2112.01146v1 fatcat:thjhpyxjeraqrfx5mrxroilwbi

Engagement with Artificial Intelligence through Natural Interaction Models

Sara Feldman, Steve DiPaola, Özge Nilay Yalçin
2017 EVA London 2017  
Our proposed conversational agent system makes use of the affective signals from the gestural behaviour of the user and the semantic information from the speech input in order to generate a personalised  ...  , human-like conversation that is expressed in the visual and conversational output of the 3D virtual avatar system.  ...  Besides a natural voice based component, our 3D conversational character agent uses several sensor systems that are able track the user's eye and facial analysis as well as body movements with full conversation  ... 
doi:10.14236/ewic/eva2017.60 dblp:conf/eva/FeldmanDY17 fatcat:6pazi3xtmjfazoc4znefkp273q

A Conversational Digital Assistant for Intelligent Process Automation [article]

Yara Rizk, Vatche Isahagian, Scott Boag, Yasaman Khazaeni, Merve Unuvar, Vinod Muthusamy, Rania Khalaf
2020 arXiv   pre-print
The framework, which creates such assistants, relies on a multi-agent orchestration model and conversational wrappers for autonomous agents including RPAs.  ...  In this work, we explore interactive automation in the form of a conversational digital assistant.  ...  Acknowledgement The authors would like to acknowledge Tathagata Chakraborti, Pierre Feillet, and Stephane Mery for the valuable conversations that contributed to expanding the vision of this work.  ... 
arXiv:2007.13256v1 fatcat:nrfmdf5q5vfq3p56ilhgnd3jgy

Conversational Smart Products: A Research Opportunity, First Investigation And Definition [chapter]

2019 DeSForM19 Proceedings  
Given that the integration of CUIs and assistants into physical products have the potential to impact product design practice, the paper introduces the term Conversational Smart Products (ConvSP).  ...  Through a case study research conducted on a selection of 30 existing products with CUIs, insight is collected on four different topics.  ...  A ConvSP must clearly display or suggest through its physical form and feedback, that is conversationally enabled. 6.1 Working Definition of Conversational Smart Products (ConvSP) follows: ConvSP  ... 
doi:10.21428/5395bc37.d8801b95 fatcat:oi5mq5wrnnd55areo2bhb6gzfq

An Artificial Intelligence Based Virtual Assistant Using Conversational Agents

Mehdi Mekni
2021 Journal of Software Engineering and Applications  
Conversational agents are natural language interaction interfaces designed to simulate human conversations using Artificial Intelligence (AI).  ...  To address this problem, we provide the design of a conversational agent system, which is efficient and time-saving in assisting student/college seeking information about curriculum, scheduling, teachers  ...  We would also like to show our gratitude to our talented students who actively participated in the development of the conversational agent System: Aaron Lawrence from Metro State University and Mark Derosier  ... 
doi:10.4236/jsea.2021.149027 fatcat:cghk7dpck5flrb57tawfvwbwui

The Use and Promise of Conversational Agents in Digital Health

Tilman Dingler, Dominika Kwasnicka, Jing Wei, Enying Gong, Brian Oldenburg
2021 IMIA Yearbook of Medical Informatics  
We present our work on context-aware voice assistants capable of proactively engaging users and delivering health information and services.  ...  Conclusion: In this article, we describe the state-of-the-art of these and other enabling technologies for speech and conversation and discuss ongoing research efforts to develop conversational agents  ...  Other reviews have undertaken a content analysis of conversational agents in healthcare.  ... 
doi:10.1055/s-0041-1726510 pmid:34479391 fatcat:6xdzz7yrmbfhrh27wu45ept2dq

Interview with Omer Biran and Michael Halfmann on "Conversational Agents at SAP"

Jella Pfeiffer
2020 Business & Information Systems Engineering  
Combined with conversational agents such process automation scripts can be triggered through conversational AI based agents.  ...  BISE: At SAP you offer intelligent user assistance systems to your employees in form of Conversational Agents (CAs). Which tasks do these agents fulfill?  ... 
doi:10.1007/s12599-020-00647-y fatcat:x2dzhsnfzvfzlfxbslkr22y2ja

LIA: A Natural Language Programmable Personal Assistant

Igor Labutov, Shashank Srivastava, Tom Mitchell
2018 Proceedings of the 2018 Conference on Empirical Methods in Natural Language Processing: System Demonstrations  
Building such a system highlights design questions regarding the overall architecture that such an agent should have, as well as questions about parsing and grounding language in situational contexts.  ...  We outline key properties of this architecture, and demonstrate a prototype that embodies them in the form of a personal assistant on an Android device.  ...  As examples in this paper illustrate, allowing end-users teach an assistant through conversation brings new challenges to the design of a software architecture that facilitates programming via dialog.  ... 
doi:10.18653/v1/d18-2025 dblp:conf/emnlp/LabutovSM18 fatcat:t7gbtatsnzgtfnmfw7tcmv57vq

Conversational Agents in E-Learning [chapter]

Alice Kerry, Richard Ellis, Susan Bull
2009 Applications and Innovations in Intelligent Systems XVI  
This paper discusses the use of natural language or "conversational" agents in e-learning environments.  ...  Issues and challenges for developers of conversational agent systems for e-learning are identified and discussed.  ...  The tutoring tactics employed by Au-toTutor assist students in actively constructing knowledge, and are based on extensive analysis of naturalistic tutoring sessions by human tutors.  ... 
doi:10.1007/978-1-84882-215-3_13 dblp:conf/sgai/KerlyEB08 fatcat:eqvskron2rh27nqo4cws2ha7se

Conversations for Vision: Remote Sighted Assistants Helping People with Visual Impairments [article]

Sooyeon Lee, Madison Reddie, Krish Gurdasani, Xiying Wang, Jordan Beck, Mary Beth Rosson, John M. Carroll
2018 arXiv   pre-print
Remote sighted assistance has emerged as a conversational/social support system.  ...  We interviewed participants who either provide or receive assistance via a conversational/social prosthetic called Aira (https://aira.io/).  ...  Aira's trained human agents receive calls from PVI and proceed assist them with a wide range of activities through conversational interaction.  ... 
arXiv:1812.00148v1 fatcat:2woks23czvarzhjjderutnbtsy

CHATBOT using Deep Learning (Seq2Seq Models)

Gaurav Rajpoot, Arul Srivastava, Dilip Kumar, Monica Sehrawat
2019 International Journal of New Technology and Research  
Through the lens ofstatistical modeling, we also highlight rich signals in conversational interactions for inferring user satisfaction with the instrumental usage and playful interactions with the agent  ...  Pages 18-21 18 www.ijntr.org  Abstract-Many conversational agents (CAs) are developed to answer users' questions in a specialized domain.  ...  But this approach is inadequate for realistic conversational capabilities, and obsolete for QA agents that provide information assistance through free-form text input.  ... 
doi:10.31871/ijntr.5.4.8 fatcat:pdlyxmrg2zfq3j7jwo6h2bw6tm

A Cognitive Assistant that Uses Small Talk in Tutoring Conversation

Luciano Frontino De Medeiros, Armando Kolbe Junior, Alvino Moser
2019 International Journal of Emerging Technologies in Learning (iJET)  
The small talk structures are placed within the tutoring conversation by an agent designed as a cognitive assistant, in order to make communication smoother and less formal, presenting a more "concerned  ...  The outcomes are classified into two main categories of analysis – interactivity and intentionality – informing the discussion on the potential uses of a small talk agent as a valuable resource in tutoring  ...  Technologies that offer natural language interfaces are a good choice for improving interactions through embodied conversational interface agents [1] , or the so-called "chatterbots" [2] .  ... 
doi:10.3991/ijet.v14i11.10288 fatcat:i4akopu4urfwxcvw5s6cldzreu

Migratable AI: Personalizing Dialog Conversations with migration context [article]

Ravi Tejwani, Boris Katz, Cynthia Breazeal
2020 arXiv   pre-print
However, these migratable agents lack contextual understanding of the user information and the migrated device during the dialog conversations with the user.  ...  The migration of conversational AI agents across different embodiments in order to maintain the continuity of the task has been recently explored to further improve user experience.  ...  In terms of system security, for user authentication to the system, the conversational AI assistant was designed to migrate on to a new embodiment based on the user's face detection through the embodiment's  ... 
arXiv:2010.12091v1 fatcat:wxauteim2fcfbknh4smzncxcya
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