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A Framework of Mobile Banking Adoption in India

Ashish Kumar, Sanjay Dhingra, Vikas Batra, Harish Purohit
2020 Journal of Open Innovation: Technology, Market and Complexity  
innovativeness, trust, and self-efficacy have exerted a statistically significant positive effect on the mobile banking adoption intention of customers.  ...  Mobile banking is now an important and evolving medium for executing banking transactions. It has a huge potential in a developing country such as India.  ...  Influence of risk on mobile banking adoption intention Gupta, Yun, Xu, et al. (2017) [47] India Apparent risk and control have an important weight on customers' behavioral intention of acceptance.  ... 
doi:10.3390/joitmc6020040 fatcat:mxrph2wtqnamrcakskwd7eh6sm


2021 IADIS International Journal on WWW/Internet  
In this paper, using value orientations theoretical perspective we report on a study that focuses on understanding the key factors that could possibly affect customers' continuance intention for using  ...  of such factors are perceived differently among two different nationalities (i.e., India, China).  ...  ) are related to usage intention of customers in India.  ... 
doi:10.33965/ijwi_202119103 fatcat:jivoiydivjawpjdta7tu3mw5oa

Studying BHIM App Adoption using Bass Model: An Indian Perspective

P. K. Kapur, Himanshu Sharma, Abhishek Tandon, Anu G. Aggarwal
2019 International journal of mathematical, engineering and management sciences  
Since earlier researchers studied the mobile payment adoption intention empirically, this study attempts to provide a mathematical model for adoption.  ...  Today, even a small street vendor in India provides the customer an option to pay electronically, using their wireless device.  ...  Acknowledgement This research work was supported by the grants provided by Indian Council of Social Science Research, Delhi, India (File No.: 02/76/2017-18/RP/Major).  ... 
doi:10.33889/ijmems.2020.5.1.011 fatcat:a6r6o6hdgnfatawxk4xy6eezju

Customer Perspective On Online Mobile Banking In India - An Empirical Study

Sreeramana Aithal, K. V. M. Varambally
2015 Zenodo  
mobile devices, (3) Low usage cost, (4) Availability of services in rural areas, (5) Integration of various service applications within a device, (6) Improved willingness to use mobile devices, and (7)  ...  The factors identified in this study include demography of customers, personal banking experience & incentives, technology experience, psychology & culture, and security & trust.  ...  ., (2007) identified factors influencing the adoption of mobile banking service. The paper focused on perceived risk, perceived usefulness, and trust in mobile banking adoption.  ... 
doi:10.5281/zenodo.268818 fatcat:nl4hrtimd5addisnq42ixxdcqu

Conceptualizing a Cashless System for the Retail Banking Sector of an Emerging Economy: Policy Implications for the Nigerian Apex Bank

Ernest Emeka Izogo, Nancy Chinwe Agha, Chinedu Ogbonnaya Zephaniah
2019 African Research Review  
Based on the insights obtained from innovation theory and cross-country comparison therefore, this paper investigated why the Nigerian economy is still far from being ready for a national rollout of the  ...  Though the disadvantages of a cash-based economy have led to a massive rollout of electronic systems of payment in many countries of the world; there are some academic evidences suggesting that the adoption  ...  trust and relative benefits are vital in promoting personal intention to adopt an innovation.  ... 
doi:10.4314/afrrev.v13i4.15 fatcat:3z7wdqbhlbgkna4leskx4cnoby


Cao Yong, Jacquline Tham, S. M. Ferdous Azam, Ali Khatibi
2021 European Journal of Management and Marketing Studies  
On the other hand, the factor of perceived risk, personal innovativeness, performance expectancy, subjective norm and effort expectancy play important roles.  ...  An empirical model for acceptance of mobile payment in Malaysia is established in this paper. Survey data from mobile payments users will be used to test the proposed hypothesis and the model.  ...  1366-9877.Thakur, R. & Srivastava, M. (2014).Adoption readiness, personal innovativeness, perceived risk and usage intention across customer groups for mobile payment services in India, Internet Research  ... 
doi:10.46827/ejmms.v7i1.1192 fatcat:vgd4ss2uafcenhoa7fjk5twe6e

Examining the role of three sets of innovation attributes for determining adoption of the interbank mobile payment service

Kawaljeet Kaur Kapoor, Yogesh K. Dwivedi, Michael D. Williams
2014 Information Systems Frontiers  
Examining the role of three sets of innovation attributes for determining adoption of the interbank mobile payment service.  ...  Abstract The interbank mobile payment service (IMPS) is a very recent technology in India that serves the very critical purpose of a mobile wallet.  ...  Acknowledgement: The authors would like to thank the Editor and the anonymous reviewers for their constructive comments and suggestions for improvement on an earlier version of this paper.  ... 
doi:10.1007/s10796-014-9484-7 fatcat:62eerndwjbggpfgfo2dq62x6se

Continuance adoption of mobile-based payments in Covid-19 context: an integrated framework of health belief model and expectation confirmation model

Sreelakshmi C.C., Sangeetha K. Prathap
2020 International Journal of Pervasive Computing and Communications  
As the spread of Covid-19 is expected to continue for long, the continued usage of mobile-based payment services as a strategy to maintain social distancing has to prevail.  ...  Short-term implications include triggering the HBM at policy levels, to adopt mobile payments/banking as a means of social distancing in the wake of the increasing threat of Covid-19 in India.  ...  Continuance intention depends on service performance and if performance is as expected, the customer will be satisfied and further develops an intention to continue the usage of mobile payment services  ... 
doi:10.1108/ijpcc-06-2020-0069 fatcat:pqd7djqtlzbczdriik7dzv2neu

What Affects Usage Satisfaction in Mobile Payments? Modelling User Generated Content to Develop the "Digital Service Usage Satisfaction Model"

Arpan Kumar Kar
2020 Information Systems Frontiers  
Mobile payment services have become increasingly important in daily lives in India due to multiple planned and unplanned events.  ...  The objective of this study is to identify the determinants of usage satisfaction of mobile payments which could enhance service adoption.  ...  Further technology readiness and privacy concerns impact adoption of mobile payments in India.  ... 
doi:10.1007/s10796-020-10045-0 pmid:32837261 pmcid:PMC7368597 fatcat:5anf7ciuk5cbxl3vdo2dvt4kdy

Role of Innovation Attributes in Explaining the Adoption Intention for the Interbank Mobile Payment Service in an Indian Context [chapter]

Kawaljeet Kapoor, Yogesh K. Dwivedi, Michael D. Williams
2013 IFIP Advances in Information and Communication Technology  
payment service.  ...  This study presents an investigation on the role of innovation attributes that significantly influence the behavioural intention and actual adoption of potential consumers towards the interbank mobile  ...  They found that perceived use, perceived ease of use, perceived risk, and compatibility were the determinants of adoption.  ... 
doi:10.1007/978-3-642-38862-0_13 fatcat:kbvhwuvlgveitka2gdym4a5qve

Role of Information Technology in Banking Sector with Special Reference to State Bank of India

2022 Recent trends in Management and Commerce  
It improves choices and creates new markets and improves productivity and efficiency. It is observed that financial markets in India have become a market for buyers.  ...  The beauty of these banking innovations is that this puts both the banker and the customer in a successful environment. Efficient use of technology has many times the effect on growth and development.  ...  in India, only 12% use online and mobile banking.  ... 
doi:10.46632/rmc/3/1/8 fatcat:cpixlhkbxva7fhod5qs7nirhle

Studying the Moderating Effect of a Respondent's Locality in M-commerce Adoption Intention

Abhishek Tandon, Himanshu Sharma, Anu G. Aggarwal
2019 Ingeniería solidaria  
Methodology: This study combines the TAM and UTAUT model to consider the determinants as perceived ease of use, perceived usefulness, perceived risk, perceived cost, social interaction, and facilitating  ...  Objective: The study aims to determine the factors that influence the m-commerce adoption intention of customers and how the effect varies over rural and urban populations.  ...  PLS-SEM Performance expectancy, effort expectancy, social influences, innovativeness, trust in system, perceived risk. [25] Mobile payments adoption in UK.  ... 
doi:10.16925/2357-6014.2019.03.07 fatcat:4qvh7j3ebjg3jeniwbshueomly

Mobile payment and e-wallet adoption in emerging economies: A systematic literature review

Faten Aisyah Ahmad Ramli, Muhammad Iskandar Hamzah
2021 Journal of emerging economies and islamic research  
Against the backdrop of greater smartphone and internet penetration across the emerging markets, electronic wallet (e-wallet) has emerged as a reliable and well-known digital payment method.  ...  For instance, future research may divulge the inhibitors to E-wallet adoption and incorporate the external environment and consumer psychological factors as potential predictors.  ...  The authors appreciate all works from previous studies on e-wallet adoption and mobile payment.  ... 
doi:10.24191/jeeir.v9i2.13617 fatcat:6vmpjgk4lbflzo2nvhcemvcc4q

Cross-cultural comparison of m-commerce adoption between developed and developing countries: A literature review

Mohammed Mizanur Rahman, Terry Sloan
2015 The International Technology Management Review  
On average the outcomes of these studies were found to be more contradictory in developing countries than in developed countries; particularly for some key factors such as perceived ease of use, awareness  ...  The purpose of this paper is to report a review of literature that dealt with the factors affecting mcommerce adoption, and comparing the reported differences in outcomes between developed and developing  ...  US & China) 21 (M-commerce adoption in Australia: Personal innovativeness → Att.) 44 (Mobile multimedia adoption in Italy: Personal innovativeness -not significant) 46Perceived ElitisationDeveloping  ... 
doi:10.2991/itmr.2015.5.3.4 fatcat:5b7kddvbdvcjtmey6ditutrnh4

Intention to use mobile customer relationship management systems

Heikki Karjaluoto, Aarne Töllinen, Janne Pirttiniemi, Chanaka Jayawardhena
2014 Industrial management & data systems  
Thakur, R. and Srivastava, M. (2014) , "Adoption readiness, personal innovativeness, perceived risk and usage intention across customer groups for mobile payment services in India", Internet Research,  ...  Yang, S., Lu, Y., Gupta, S., Cao, Y. and Zhang, R. (2012), "Mobile payment services adoption across time: An empirical study of the effects of behavioral beliefs, social influences, and personal traits  ... 
doi:10.1108/imds-11-2013-0480 fatcat:efscccy6szcdtil2ckeakb4hhy
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