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Information and Communication Technology and the Redefinition of the Functional and Normative Boundaries of Government [chapter]

Victor J. J. M. Bekkers
2000 Library of Public Policy and Public Administration  
This has important consequences for the culture and the management of the front office, in contrast to the traditional administrative back offices.  ...  This also influences the way in which these front offices and back offices are accountable for their actions an decisions. I will elaborate later on this point.  ... 
doi:10.1007/978-94-015-9486-8_12 fatcat:y3pep5piu5etpag35debfnswvy

Free Speech and Expertise: Administrative Censorship and the Birth of the Modern First Amendment

Reuel E. Schiller
2000 Virginia law review  
Thus, the facial constitutional issue-whether the government could exclude items from the mail based on their content-fell by the wayside and only administrative law checks on the power of the Post Office  ...  The statute in question calls for his judgment-not the Court's judgment, and unless the Court finds by convincing proof that there has been a clear violation of duty on the part of the municipal officer  ...  down a municipal antipicketing ordinance on the importance of speech for self-governance: "Freedom of discussion, if it would fulfill its historic function in this nation, must embrace all issues about  ... 
doi:10.2307/1073955 fatcat:r2r4hgxqp5c5tnhirnac2nbwfm

Reorganizing the welfare state administration

Anne Lise Fimreite, Per Lægreid
2009 Public Management Review  
Both coordination between the three administrations at local level and the one-stop-shop idea, which is akin to a network, represent challenges for administrations/services and government levels accustomed  ...  an opening for solution where two or more municipalities shared an office). • The welfare office should be a joint front-line service implying co-location of the social services administration and the  ... 
doi:10.1080/14719030902798198 fatcat:7cp4f3tjy5bgvpfgc6gbhhs4o4

Local e-Government in the Netherlands: From Ambitious Policy Goals to Harsh Reality

Ronald E. Leenes
2005 Social Science Research Network  
In recent years, it has slipped back in the various international benchmarks, and also other signs show that the country no longer is at the front of e-Service development.  ...  The Netherlands took up e-Government development relatively early and was considered to be one of the leading nations in e-Government developments.  ...  Taking away client contacts from the various back-offices and redistributing them over a small number of integrated front-offices would make life easier for citizens as it would reduce the number of stops  ... 
doi:10.2139/ssrn.646701 fatcat:hxxlfwzh4nfv7oxp6na2xvqada

Making e-government happen everyday co-development of services, citizenship and technology

Y. Dittrich, A. Ekelin, P. Elovaara, S. Eriksen, C. Hansson
2003 36th Annual Hawaii International Conference on System Sciences, 2003. Proceedings of the  
The article explores and discusses working relations of technology production and use that we see as central to what is actually making e-government happen -or not happen.  ...  The main challenge in this area, as we see it, concerns making visible, and developing supportive infrastructures for, the continuing local adaptation, development and design in use of integrated IT and  ...  The ambition and goal for e-government in Sweden is to stay in the front line of the development, to achieve increased networking and a 'seamless' organization and one-stop procedure of handling an errand  ... 
doi:10.1109/hicss.2003.1174328 dblp:conf/hicss/DittrichEEEH03 fatcat:nepfod6kenhplmtf4tnqzxwkdu

Local e-Government in the Netherlands: from ambitious policy goals to harsh reality [chapter]

R. Leenes
2004 ITA - Elektronische Publikationen  
In recent years, it has slipped back in the various international benchmarks, and also other signs show that the country no longer is at the front of e-Service development.  ...  The Netherlands took up e-Government development relatively early and was considered to be one of the leading nations in e-Government developments.  ...  Taking away client contacts from the various back-offices and redistributing them over a small number of integrated front-offices would make life easier for citizens as it would reduce the number of stops  ... 
doi:10.1553/ita-ms-04-04 fatcat:t73qhfxnsjafvcusu6khg265qe

The Architecture of 3D Administration

István Tózsa
2014 Public Administration Research  
front or back office operations.  ...  The objective of this article is to introduce the main blocks in building virtual front and back offices of public administration.  ...  help and co-operated in ensuring the office environment in 3D.  ... 
doi:10.5539/par.v3n1p68 fatcat:gvp23mzxrvhr5crjt2yhydbaqy

Modeling for Accountability: The Case of the Viral Business Counter

Marijn Janssen
2005 Americas Conference on Information Systems  
In face of pressure from politicians and constituents public agencies have to collaborate with each other to offer a one-stop shop.  ...  Software agents are used to simulate the actors and dynamic behavior of the organization network.  ...  At the bottom of the figure the back-offices of the three government agencies, municipality, chamber of commerce and taxes, are shown.  ... 
dblp:conf/amcis/Janssen05 fatcat:2l4kki66x5edvc5wa37sr7n6ni

Measuring E-government Adoption by Governments: The Greek Case [chapter]

Leonidas G. Anthopoulos, Vassilis C. Gerogiannis, Panos Fitsilis
2010 Integrated Series in Information Systems  
, to different solutions for similar needs, and to failures in project design.  ...  We associate adoption by governments with EA since its existence and type confirms governments' willing and maturity in implementing their strategies.  ...  (b) e-government services focused on the development of the citizen service offices call KEP, 11 which operate as the front-office for the Greek public administration.  ... 
doi:10.1007/978-1-4419-6536-3_18 fatcat:yy2ukcptkfgingakl2hx7btvsm

Crisis and reorganization in urban dynamics: the Barcelona, Spain, case study

Rafael De Balanzó, Núria Rodríguez-Planas
2018 Ecology and Society  
but converge in their discontent with the status quo and their desire for a "common good" that includes social justice, social cohesion, participatory governance, and well-being for all.  ...  The heterogeneity of these social networks (shadow groups) fosters learning, experimentation, and social innovation and gives them the flexibility that the front loop's dominant groups lack to trigger  ...  Acknowledgments: We thank Editor Carl Folke, an anonymous subject editor, and two anonymous referees for excellent comments on an earlier version of this paper.  ... 
doi:10.5751/es-10396-230406 fatcat:vzeho4h4yff3zjayjf4pw63f7y

The E-Government in Local Governance and Its Contribution to the Regional Development: A Comparative Study

Vasiliki Delitheou, Maria Maraki, Charalampos Trasanidis
2019 International Relations and Diplomacy  
Finally, in the third and last chapter, there are the conclusions and some proposals for future growth of e-governance to these municipalities.  ...   The purpose of this article is to designate the impact of the implementation of e-governance in municipalities and to suggest some proposals for further growth.  ...  Apart from this separation, ICTs are distinguished in back office and front office services and systems.  ... 
doi:10.17265/2328-2134/2019.09.002 fatcat:pc66novbsfcjrncysxcj3k5gbe

China [chapter]

Barney Warf
2017 E-Government in Asia  
The municipal government connected 88 public offices and departments with intranets and wireless data networks.  ...  Hong Kong's success in e-government is manifested in several ways. It initiated an Electronic Transactions Ordinance in 2000, paving the way for paperless government offices.  ... 
doi:10.1016/b978-0-08-100873-7.00003-9 fatcat:xqe4umft4bhornkiqxgnsx7dne

Good governance and e-government: applying a formal outcome analysis methodology in a developing world context

Driss Kettani, Michael Gurstein, Asmae El Mahdi
2009 International Journal of Electronic Governance  
Factors associated with good governance, outcome measures for assessing the results of the project in relation to these factors and a method for assessing e-government developments in a Less Developed  ...  This paper, based on a local e-government project in Fez, Morocco presents an empirically based methodology for assessing project outcomes in the context of factors of "good governance".  ...  In other words, e-government is a means for the realisation of good governance because it changes both the back office (government internal operations and relations) and the front office (government relations  ... 
doi:10.1504/ijeg.2009.024963 fatcat:epcdc6dnkzhwtgeygirpic3fs4

Analysis of Requirements and Design Approaches for Romania from the Perspective of Eu Services Directive

Cătălin SILVESTRU, Codrin NISIOIU, Cosmin RENTEA, Alexandru PAVEL, Laura MINA
2009 Transylvanian Review of Administrative Sciences  
requirements for an architecturalframework that takes into consideration the specifice-Government background of Romania.  ...  is the basis forimplementation of the EU directive, and in order toensure this successfully, collaborative proceduresbetween administrative institutions and countriesmust be put in place and further developed  ...  Preparations for the vision leading towards the creation of points of single contact who will be integrated in administrative portal models, one-stop government and front office/back office models will  ... 
doaj:b1461b8124494d75bd194aad4cf1a0f3 fatcat:7emammau7jekve4476dh2cfeqa

'E-Government': Government Online

Nicoletta Bevilacqua
2002 Italian Politics  
to set up front office desks to supply integrated services to citizens and business', while central administration was to have a 'back office' role; • preference was for direct measures 'to computerise  ...  purchases, computerised systems to connect to the Land Registry Office, territorial information systems, the provision of online services of one-stop-shops for productive activities and health bookings  ... 
doi:10.3167/ip.2001.170112 fatcat:g7x46rrfdrgehmk4brogujb7xa
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