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A theory of service behavior

Karsten Wolf
2009 Central-European Workshop on Services and their Composition  
We outline a fundamental approach to behavioral aspects of services. In the center of this approach, we see behavioral models of services, interactions, and finite representations of sets thereof.  ...  Finally, a number of interesting problems can be traced back to our models and operations. On the boundary of our theory, we place interfaces to other aspects of services.  ...  Conclusion We propose a reasonable set of objects and operations to constitute a theory of service behavior.  ... 
dblp:conf/zeus/Wolf09 fatcat:c4sbptsrenfxlcaiwekuoyrica

Toward a Theory of Behavioral Operations

Francesca Gino, Gary Pisano
2008 Manufacturing & Service Operations Management  
We explore the theoretical and practical implications of incorporating behavioral and cognitive factors into models of operations management and suggest fruitful avenues for research in behavioral operations  ...  Many other disciplines, including economics, finance, and marketing, have successfully incorporated departures from this rationality assumption into their models and theories.  ...  Acknowledgments The authors gratefully acknowledge financial support from the Harvard Business School Division of Faculty Research and Development.  ... 
doi:10.1287/msom.1070.0205 fatcat:numdacqdd5bmhggrfzpqdvg5x4

The effect of electronic service quality and theory of planned behavior on behavioral intention: A case on AliExpress

Fatoumata Madina Doumbouya, Dr Li Liang, Cai XIANG
2022 Zenodo  
Abstract: This study provides a theoretical model and methodology to investigate the effects of electronic service quality and theory of planned behavior on behavioral intention.  ...  Keywords: Aliexpress, electronic service quality, theory of planned behavior.  ...  I would also like to mention my gratitude toward all the people that contributed and took their time to answer the questionnaires in such a short notice.  ... 
doi:10.5281/zenodo.6684476 fatcat:qbybrrxyujgdpetseu5yeouf4i

Fraud Procurement of Goods and Services A Perspective of the Theory of Planned Behavior

Kharisma Nugraha Putra, Iwan Triyuwono, Lilik Purwanti
2018 Jurnal Akuntansi  
This research adopted the theory of planned behavior to examine the factors affecting the intentions fraudulent procurement of goods and services.  ...  The result of research finds attitude toward behavior, subjective norm, and perceived behavioral control has a positive effect on the intentions fraudulent procurement of goods and services.  ...  Ajzen (1991) describes a theory of planned behavior is a theory made to predict and explain behavior in a specific context.  ... 
doi:10.24912/ja.v22i3.395 fatcat:bfd4ui6airarjlzco2d3oilv7a

Building a Social Network Theory of Perceived Public Service Motivation and Organizational Citizenship Behavior among Public Sector Employees

Sobia Sultana, Saima Ulfat
2018 Organization Theory Review  
The extant literature reveals that people at high levels of public service management are inclined towards Organizational Citizenship Behavior (OCB) (Christensen & Wright, 2011).  ...  according to the levels of commitment towards public service management.  ...  Theories about motivation and behavior of public servants have different assumptions about the nature of human behavior.  ... 
doi:10.32350/otr.0201.04 fatcat:wwueeipyu5dqzj47vr7ajt5mze

A Behavioral Model of Innovative Search: Evidence from Public Hospital Services

T. O. Salge
2010 Journal of public administration research and theory  
These behavioral propositions are tested based on novel panel data from the entire population of public nonspecialist hospital organizations in the English National Health Service.  ...  In particular, it suggests that public service organizations with high levels of available slack are most likely to engage in problemistic search following perceived performance shortfalls.  ...  Service and the firms we have described in this book [A Behavioral Theory of the Firm] belong to the same decision making species.''  ... 
doi:10.1093/jopart/muq017 fatcat:n4nlrsvaandzvj35m7cmjmxloq

Using The Theory Of Planned Behavior To Understand In-Service Kindergarten Teachers Behavior To Enroll In A Graduate Level Academic Program

I Ju Chen
2011 Journal of College Teaching & Learning (TLC)  
The main purpose of this study was to investigate and predict the behavioral intention of in-service Taiwanese kindergarten teachers regarding whether they would join a graduate level academic program.  ...  The research framework was based on the Theory of Planned Behavior (TPB) in order to identify the most influential component that affected their intention to join a graduate level academic program.  ...  According to Cuerrier, Deshaies, Mongeau, Luc, and Vallerand (1992), among many models and theories, the theory of planned behavior is a well-known theory.  ... 
doi:10.19030/tlc.v4i11.1518 fatcat:lkmxwojzfnaolnqzxdjstygdn4

The possibility of practical application of behavioral economics theories for the service sector of the Russian Federation

G. A. Pozhilov
2021 Entrepreneur's Guide  
With the development of the economy as a science, both the level and quality of life of people increases.  ...  Behavioral economics, being an interesting field of study and research, is actively integrated into the state and economic activities of foreign countries.  ... 
doi:10.24182/2073-9885-2021-14-1-189-197 fatcat:jokyqeuh6zedbf6nwit2pek6du

A Framework to Study Farmers Decisions on Adoption of Agromet Advisories Services for Risk Management: Insights from Theory of Planned Behavior

Jagriti Rohit, C.N. Anshida Beevi
2022 Bhartiya Krishi Anusandhan Patrika  
The framework developed for the study is an extended version of ajzen's Theory of Planned Behavior (TPB).  ...  Advisories Services (AAS).  ...  Hence, to study the adoption of AAS, the present framework incorporates variables from theory of planned behavior to study the farmer's decision to adopt agromet advisory services.  ... 
doi:10.18805/bkap381 fatcat:lq6itiotwraf5kk7somo37uygu

From Switching Intent to Behavior: A Construal Level Theory Perspective in the Context of Contractual Services [chapter]

Jochen Wirtz, Yuchen Hung, Catherine Yeung, Jeongwen Chiang
2017 The Customer is NOT Always Right? Marketing Orientationsin a Dynamic Business World  
Measures of repurchase intent are often not good predictors of actual repurchase behaviors.  ...  Recent research on construal level theory (CLT, see Trope and Liberman 2007 for a review) shows that when an event feels psychologically far away (e.g., when the event is hypothetical), people tend to  ...  We then conducted a series of experiments to demonstrate how the construal level theory explains this discrepancy.  ... 
doi:10.1007/978-3-319-50008-9_197 fatcat:mxorzk2bwfh6nb3ot4s7kmwigu

A Theory of Change for Positive Developmental Approaches to Improving Outcomes Among Emerging Adults with Serious Mental Health Conditions

Janet S. Walker
2015 Journal of Behavioral Health Services & Research  
A significant number of these programs and interventions can be described as taking a positive developmental approach, which is informed by a combination of theoretical sources, including theories of positive  ...  The goal of this article is to propose a general model that "backfills" a theory behind what appears to be an effective and increasingly popular approach to improving outcomes among emerging adults with  ...  Substance Abuse and Mental Health Services Administration, United States Department of Health and Human Services (NIDRR grant H133B090019).  ... 
doi:10.1007/s11414-015-9455-x pmid:25694066 fatcat:evwk4o3gdjcdbclgaponjfqmtq

Understanding the Complex Adoption Behavior of Cloud Services by SMEs Based on Complexity Theory: A Fuzzy Sets Qualitative Comparative Analysis (fsQCA)

Ge Zhang, Weijie Wang, Yikai Liang, Lei Xie
2021 Complexity  
From the perspectives of holism and set theory, we draw on complexity and configuration theories, present a conceptual model including seven antecedents based on the technology-organization-environment  ...  The results show that none of the factors are indispensable to explain a high adoption on their own; instead, they are insufficient but necessary parts of the causal combinations that explain a high adoption  ...  Acknowledgments is research was funded by the National Social Science Fund of China (17BGL198 and 20FGLB070).  ... 
doi:10.1155/2021/5591446 fatcat:sqr62ut72rfkvmsukdw3fsoise

A Study on the Use of Rural Community Tourism Information Services via Smartphones -Focused on The Theory of Planned Behavior-

Eun Kyo Ko, Seung Hyun Lee
2014 International Journal of Contents  
Upon verification of the effect factors of adults' smartphone usage and rural community tourism information services usage, they were both statistically significant based on Ajzen's(1991) Theory of planned  ...  Mobile tourism information service means the mobile service of tourism information, which includes all necessary information required for tourism behavior [17] .  ...  However, although TAM is a helpful tool in developing an acceptance model of mobile tourism information services, we will use Theory of planned behavior(TPB) in this study because TPB includes human will  ... 
doi:10.5392/ijoc.2014.10.2.028 fatcat:4ojwgdobi5hl3gqitzw222pcsi

A study of the User Privacy Protection Behavior in Online Environment: Based on Protection Motivation Theory
인터넷상에서의 개인정보 보호행동에 관한 연구: 보호동기이론을 중심으로

Chanouk Park, Sang-Woo Lee
2014 Journal of Internet Computing and services  
protection behavior, protection motivation theory, Privacy Act 1.  ...  This study would contribute on theoretical expansion of Protection Motivation Theory and also provide practical implications for effective ways to promote behavioral changes. ☞ keyword : Privacy, Privacy  ...  보호동기이론은 기대가치이론(Expectancy-Value Theory) 과 인지적 정보처리이론(Cognitive Processing Theory)을 기반으로 공포소구(Fear Appeal)에 의한 행동의 변화과정 을 설명한다.  ... 
doi:10.7472/jksii.2014.15.2.59 fatcat:xoea3pfyobfttfjyhaowj7ut54

Predictors of preventive behavior of nosocomial infections in nursing staff: a structural equation model based on the social cognitive theory

Seyed-Mousa Mahdizadeh, Seyedeh Belin Tavakoly Sany, Davood Robat Sarpooshi, Alireza Jafari, Mehrsadat Mahdizadeh
2021 BMC Health Services Research  
This study applied social-cognitive theory for predicting determinants of nosocomial infections control behaviors in hospital nursing Staff.  ...  Data were collected using a 5-point Likert scale structural questionnaire based on social cognitive theory constructs.  ...  each of these dear ones.  ... 
doi:10.1186/s12913-021-07205-6 pmid:34719393 fatcat:z6savhckbjfsvkcld4xyyjtinm
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