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Modeling roles of subjective norms and eTrust in customers' acceptance of airline B2C eCommerce websites

Hong-bumm Kim, Taegoo (Terry) Kim, Sung Won Shin
2009 Tourism Management  
The proposed research model was tested empirically using data collected from a survey of customers who had utilized B2C eCommerce websites of two representative airline companies in South Korea (i.e.,  ...  toward use, and intention to reuse.  ...  Acknowledgement The authors would like to thank the anonymous reviewers for their constructive comments about an earlier draft of this paper.  ... 
doi:10.1016/j.tourman.2008.07.001 fatcat:zu7k3dkvlncmxajcnwo7rrbepq

Theorizing E-Commerce Business Models: On the Impact of Partially and Fully Supported Transaction Phases on Customer Satisfaction and Loyalty

Maria Madlberger, Sabine Matook
2017 Australasian Journal of Information Systems  
To gain an initial understanding of the relevance of transaction phases, we examine the influence of transaction phase support in one channel on satisfaction and reuse intention of an e-commerce website  ...  We conduct a laboratory experiment involving two e-commerce business models that differ only in the number of supported transaction phases via the online channel.  ...  Our exploratory study shows that varying online support of transaction phases influences reuse intention depending on the experience a user possesses.  ... 
doi:10.3127/ajis.v21i0.1426 fatcat:hll6wniaunedhlujei26mef2ry

The Long And The Short Of eCommerce Intentions: Examining The Distinguishing Effect Of Time Orientation Between Behavioral Intentions And Behavioral Goals

Damon E. Campbell, D. Veena Parboteeah
2014 Review of Business Information Systems (RBIS)  
The results of the survey (N = 458) indicate that time orientation does distinguish these constructs in an eCommerce setting.  ...  This paper offers an empirical assessment, in the context of online purchases, of the discriminant validity between behavioral intentions and behavioral goals.  ...  All of these constructs are manifest in an eCommerce context with a website.  ... 
doi:10.19030/rbis.v18i1.8538 fatcat:6uktv32ttfbupp6ers6gqxbr2y

Effect of E-Service Quality on the Intention to Reuse Website of Ota in Buying Aircraft Tickets

Bagja Waluya, Oce Ridwanudin, Wanda Dania Utami
2019 International Journal of Academic Research in Business and Social Sciences  
The intention to reuse the e-commerce website on the air ticket booking website proves that users who are used to purchasing online services are less satisfied and have low intention to reuse the website  ...  This study aims to determine the picture of e-service quality on intention to reuse on students of Traveloka Users, Tiket.com Users and Booking.com Users at Faculty of Social Sciences Education University  ...  An empirical study found that the quality of a website is positively related to the perceived value of the customer / intention to reuse. 2.  ... 
doi:10.6007/ijarbss/v9-i3/5745 fatcat:wez6hin2zve63difmyib27pbbu

Determining Success for Different Website Goals

L.C. Schaupp, Weiguo Fan, F. Belanger
2006 Proceedings of the 39th Annual Hawaii International Conference on System Sciences (HICSS'06)  
Thus, determining success across websites is both goal and context specific. One measure of website success is satisfaction, and the resulting intent to return to a website.  ...  Structural equation modeling techniques were used to test the proposed model of website success for each studied site.  ...  In addition to usage studies, there have also been studies of ecommerce settings that have found image to be a significant predictor of intention to purchase [7] .  ... 
doi:10.1109/hicss.2006.122 dblp:conf/hicss/SchauppFB06 fatcat:64mqu6xx4balbmgh2qjoz2ofty

Diagnosing and Managing Online Business-to-Consumer (B2C) Relationships: Toward an eCommerce B2C Relationship Stage Theory

Damon Campbell, John Wells, Joseph Valacich
2009 AIS Transactions on Human-Computer Interaction  
Ping Zhang was the accepting Senior Editor. The emergence of eCommerce has provided organizations with an unprecedented opportunity to take advantage of business-toconsumer (B2C) interactions.  ...  Building on Stage Theory (Levinger, 1980) , our theoretical framework, which we call the eCommerce B2C Relationship Stage Theory (eB2C-RST), proposes that aspects of the Human-Computer Interface can be  ...  From a B2C eCommerce perspective, researchers have focused on identifying factors for attracting customers (Watson et al., 1998) as well as increasing website use (Van der Heijden, 2003) , reuse (Loiacono  ... 
doi:10.17705/1thci.00008 fatcat:ntyv7hxupbei3hjaha3r4evxlm

Antecedents of Customers Loyalty towards Go-Jek Service

Helmy Ilham Nugraha, Anas Hidayat, Putra Endi Catyanadika, Sri Rejeki Ekasasi
2021 Telaah Bisnis  
The aim of this study is to analyze how the Go-Jek service quality an influence customer satisfaction in shaping customer loyalty to the Go-Jek company.  ...  Service quality is one of the biggest factors in determining consumer loyalty.  ...  A number of studies related with ecommerce website have found many advantages of well-designed website.  ... 
doi:10.35917/tb.v21i2.188 fatcat:2ht6rrwjg5gk7ogk7ioywblmba

Factors Determining the Adoption of Online Shopping by the Algerian Consumer, CASE: Jumia Company

2022 Management and Economics Review  
The study's objectiveis to determine the factors that influence the purchase intention of Algerian consumers in the context of e-commerce, in other words, the motivation and barriers that push or hold  ...  The results revealthat trust and satisfaction have a positive impact on the intention to shop online.  ...  The study of Sahli, Abdellaoui&Smida (2018) aims to analyze the factors that influence consumers' online shopping behavior and that could be one of the most significant issues in ecommerce and marketing  ... 
doi:10.24818/mer/2022.02-03 fatcat:uq7sgvm6vvf7bnd47jdndqdoby

Factors influencing e-commerce development: Implications for the developing countries

Christian Mbayo Kabango, Asa Romeo Asa
2015 International Journal of Innovation and Economic Development  
This study aims to determine the connection and effects that attitudes have on e-commerce is paramount to developing ecommerce.  ...  There should be an immediate implementation of a governmental infrastructure to support e-commerce.  ...  An agreement seems to enhance better customer service and its consequent effect on online satisfaction and reuse.  ... 
doi:10.18775/ijied.1849-7551-7020.2015.11.2006 fatcat:2vbtg43o5jfcrea47l2e3y273y

Antecedents to Websıte E-Commerce Satısfactıon and Loyalty

Effed Darta, Muhammad Yasser Iqbal Daulay, Willy Abdillah
2020 APMBA (Asia Pacific Management and Business Application)  
This study explores the major determinants of feedback on shopping satisfaction.  ...  By surveying respondents that are users of e-commerce website services, this study uses the construct validity test using the Partial Least Square (PLS) method with SmartPLS software application version  ...  For this reason, several studies have focused on factors that influence the success of electronic commerce websites through user perspectives (e.i.  ... 
doi:10.21776/ub.apmba.2020.009.02.4 fatcat:mrwbplqywzhbpaaoadyrqfb6uu

Dispatching the problems in implementing mobile payment services from consumer attitude perspective

Hoang Thien Van, Vo Anh Tien, Huynh Cong Danh, Hoang-Sy Nguyen
2021 Indonesian Journal of Electrical Engineering and Computer Science  
As an attempt to solve this problem, there is a shift to mobile payment in the field of E-commerce.  ...  Besides, the resulted model can elucidate approximately 49% the consumers' intention to reuse the mobile payment service.</span>  ...  ACKNOWLEDGEMENTS Thanks for the Saigon International University (SIU) funds supporting this project. This research is as well funded by Thu Dau Mot University under grant number DT.20.2-019.  ... 
doi:10.11591/ijeecs.v22.i1.pp590-597 fatcat:yavz67osejgefep4lujmupovm4

From e-Commerce Overall Quality to e-Loyalty: A Purchase-centred Framework

Fakri Fandy Nur Azizi, Ismiarta Aknuranda, Herman Tolle
2020 Journal of Information Technology and Computer Science  
A number of studies on e-commerce have been investigated, but only a little attention is paid to the factors that may create e-commerce customer loyalty, even though customer loyalty is one of the primary  ...  This research offers a conceptual model focused on purchases to investigate the factors that affect customer's loyalty and when it is formed.  ...  Liao, Palvia dan Lin [18] Website quality, perceived usefulness, trust, habit, continuance intention Website quality affects the creation of perceived usefulness and trust, but the influence of website  ... 
doi:10.25126/jitecs.202051169 fatcat:uw5xignbm5dzbab7heopsq63je

A Conceptual Framework for Successful E-commerce Smartphone Applications: The Context of GCC [article]

Adel Bahaddad, Rayed AlGhamdi, Seyed M. Buhari, Madini O. Alassafi and Ahmad Alzahrani
2019 arXiv   pre-print
Instead of just focusing on the visitors/users of the application, a shift in focus towards transforming casual customers to loyal customers is needed.  ...  Such expansion causes competition among business entities, causing the need to identify the factors that the customers use to choose a suitable mobile business application.  ...  Intention to use-intention to use technical systems represents a positive reaction between the quality in an ecommerce application and user satisfaction.  ... 
arXiv:1908.06350v1 fatcat:pcmbmqd2wnd5jdg5h4qtsd7qpe

THE INFLUENCE OF E-SERVICE QUALITY TOWARD E-SATISFACTION, E-TRUST, E-WORD OF MOUTH AND ONLINE REPURCHASE INTENTION: A STUDY ON THE CONSUMERS OF THE THREE-STAR HOTELS IN LAMPUNG

Saodin, Suharyono, Z. Arifin, Sunarti
2019 Russian Journal of Agricultural and Socio-Economic Sciences  
The new finding in the results of this study is that there is a significant effect between e-wom on online repurchase intention, where prior study has no effect between the two variables on online repurchases  ...  The new finding of this study are significant effect between e-wom on the online repurchase intention, which was not previously found related to online purchases on the hotel website.  ...  Therefore, this study will use e-trust as one of the factors to shape e-satisfaction and e-loyalty.  ... 
doi:10.18551/rjoas.2019-09.03 fatcat:nf56yzlusbcnzciqpqvlbfh4oi

ONLINE CONSUMER ANALYSIS OF INDONESIAN TRADITIONAL BATIK PRODUCTS

Hatane Semuel
2020 Jurnal Manajemen dan Wirausaha  
The results found that all website facilities have a positive effect on intention to use, only visual appeal has a direct positive effect on online behavioral intentions, while intention to use has a strong  ...  positive influence on online behavioral intentions.  ...  Website quality is an important factor that influences the success of an online store (Wells et al., 2011) .  ... 
doi:10.9744/jmk.22.1.11-20 fatcat:u3emnwu3n5eorftz42thxizfq4
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