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A Pluggable Framework for Tracking and Managing Faults in Service-Oriented Systems [chapter]

Daniel Robinson, Gerald Kotonya
2009 Lecture Notes in Computer Science  
This paper describes a technology-independent fault management approach that uses a pluggable brokerage model to track and resolve service changes and faults.  ...  Practical fault management in service-oriented systems requires dynamic monitoring of services for SLA violations, failures and undesirable changes in the system runtime environment.  ...  Our solution has been to develop a failure management approach that uses a consumer-centred, pluggable brokerage model to track and renegotiate service faults and changes.  ... 
doi:10.1007/978-3-642-10383-4_46 fatcat:w53uuwobc5gztjkqlginavftoe

A framework for service quality assurance using event correlation techniques

A. Hanemann, M. Sailer
2005 Advanced Industrial Conference on Telecommunications/Service Assurance with Partial and Intermittent Resources Conference/E-Learning on Telecommunications Workshop (AICT/SAPIR/ELETE'05)  
In this paper we present a framework for this new kind of event correlation which is called service-oriented event correlation.  ...  The framework bridges the gap between the management of the infrastructure and the offer of services for the customers with respect to the service fault diagnosis.  ...  For the service-oriented event correlation this approach is useful if it is possible to model each service as a logical entity.  ... 
doi:10.1109/aict.2005.7 dblp:conf/aict/HanemannS05 fatcat:ed3ixgu3lfgrhirzmhcglbqvkq

Fault Management in QoS-Enabled Distributed Systems [chapter]

Stefan Kätker, Kurt Geihs
1999 Distributed Applications and Interoperable Systems II  
The primary goal of this model is to provide support for service-oriented fault management, e.g. the determination of the root cause of a service failure or the determination of the set of services affected  ...  Fault management plays a major role to provide the availability and the quality of service in such a system.  ...  In order to allow monitoring and management of service level agreements a service oriented view on the distributed system is needed.  ... 
doi:10.1007/978-0-387-35565-8_1 fatcat:gaa5j3n2jravhmrttrbh7k4hn4

Assured service quality by improved fault management

Andreas Hanemann, Martin Sailer, David Schmitz
2004 Proceedings of the 2nd international conference on Service oriented computing - ICSOC '04  
The paradigm shift from device-oriented to service-oriented management has also implications to the area of event correlation.  ...  The MNM Service Model, which is a generic model for IT service management proposed by the Munich Network Management (MNM) Team, is used to derive an appropriate information modeling.  ...  Until now, these approaches address primarily the correlation of events as reported from management tools or devices. Therefore, we call them device-oriented.  ... 
doi:10.1145/1035167.1035194 dblp:conf/icsoc/HanemannSS04 fatcat:54qggmx2z5h75ixvoiozddidzm

A service-oriented approach to assessing the infrastructure value index

R. Amaral, H. Alegre, J. S. Matos
2016 Water Science and Technology  
This paper shows results of on-going research work, which aims to explore a service-oriented approach for assessing the IVI.  ...  Current value is commonly estimated according to an asset-oriented approach, which is based on the concept of useful life of individual components.  ...  Acknowledgements The authors would like to thank the Foundation of Science and Technology, Portugal (FCT), which supported this work through a Ph.D. studentship.  ... 
doi:10.2166/wst.2016.250 pmid:27438261 fatcat:zyinjaf6zbbghnbl7uwyfpafdu

A framework for failure impact analysis and recovery with respect to service level agreements

A. Hanemann, D. Schmitz, M. Sailer
2005 2005 IEEE International Conference on Services Computing (SCC'05) Vol-1  
In this paper we present a framework to automatically determine the impact of resource failures with respect to services and service level agreements.  ...  Therefore, it is necessary to be able to effectively deal with resource failures which could endanger the SLAs by affecting the provided services.  ...  Acknowledgments The authors wish to thank the members of the MNM Team for helpful discussions and valuable comments on previous versions of the paper. The MNM Team, directed by Prof. Dr.  ... 
doi:10.1109/scc.2005.10 dblp:conf/IEEEscc/HanemannSS05 fatcat:6lfmawqqtffp7kayfy4aabdw4i

Object-Oriented Modeling Approaches to Agent-Based Workflow Services [chapter]

M. Brian Blake, Hassan Gomaa
2004 Lecture Notes in Computer Science  
Finally, Singh [17] discusses the workflow composition of services as a community of services. The major emphasis in this work is an approach to the discovery of services.  ...  Furthermore, we introduce an object-oriented modeling and software engineering approach towards the development, configuration, and operational control of the agents that manage processes in this cross-organizational  ...  Object-Oriented Modeling for the SCW Environment The WARP developmental process is an approach that combines human-based and agent-based modeling to gather information that can be used by agents to manage  ... 
doi:10.1007/978-3-540-24625-1_7 fatcat:st26x32wpfhmtlquvwmg54h23i

The Impact of Emerging Software Paradigms on Software Quality and User Expectations [chapter]

Dennis B. Smith
2011 Lecture Notes in Computer Science  
These approaches include: -Service oriented architecture (SOA) which is a way of designing, developing, deploying, and managing systems where coarse-grained services represent reusable functionality, and  ...  However, the use of these approaches has often been over-hyped, resulting in failure.  ...  These approaches include: -Service oriented architecture (SOA) which is a way of designing, developing, deploying, and managing systems where coarse-grained services represent reusable functionality, and  ... 
doi:10.1007/978-3-642-21843-9_1 fatcat:zjb3li5g2jdjfevl5og3mcnp2a

Organizational service orientation and its role in service performance formation: evidence from Polish service industry

Wieslaw Urban, Su Mi Dahlgaard‐Park
2009 Measuring Business Excellence  
Its influence on service quality and clients loyalty is substantial; therefore the organizational service orientation concept might be used as a useful tool in management process.  ...  Purpose: There is an attempt to evaluate the state of organizational service orientation in service industry in Poland; also the influence of service orientation on key service performance, especially  ...  There is a direct contact with a customer, and a service product must be provided well at the first time, and there is no space to failures.  ... 
doi:10.1108/13683040910943063 fatcat:k27sqtt4nffypldkgg4bdm7o2m

Organizational Service Orientation as a Quality Predicator in Services [chapter]

Wieslaw Urban
2012 Quality Management and Practices  
, but it is not a widely practiced approach among managers and researchers.  ...  So that the organizational service orientation is a particular pattern of the best, as far as possible, approach to giving superior value to customers.  ...  Organizational Service Orientation as a Quality Predicator in Services, Quality Management and Practices, Dr.  ... 
doi:10.5772/37500 fatcat:zziloqhalvbzthyitkcmie5vu4

Why service recovery fails

Stefan Michel, David Bowen, Robert Johnston
2009 Journal of Service Management  
Nevertheless, overall customer satisfaction after a failure has not improved, and many managers claim their companies cannot respond to and fix recurring problems quickly enough.  ...  The keys to effective service recovery are familiar to many throughout industry and academia.  ...  feelings from service failure situations • Internal and personal factors in orientation • Dominates HRM's approach to recovery; emphasized in the Management and Organizational Behavior/HRM literatures  ... 
doi:10.1108/09564230910964381 fatcat:peng35d3vzcvvgqk2s6yvdm3q4

A Reputation-Based Approach to Self-Adaptive Service Selection

Jan Sudeikat, Wolfgang Renz, Ante Vilenica, Winfried Lamersdorf, Marc Herbstritt
2011 Networked Systems  
Its ability to balance different quality criteria for service selection, such as service cost vs. the reliability of provision, is empirically evaluated based on a multi-agent platform approach.  ...  In such an approach, service consumers are enabled to delegate the adaptive selection of service providers at run-time to the execution infrastructure.  ...  Acknowledgements The authors would like to thank Deutsche Forschungsgemeinschaft (DFG) for supporting this work through a joint research project on "Self-organization based on decentralized co-ordination  ... 
doi:10.4230/oasics.kivs.2011.14 dblp:conf/kivs/SudeikatRVL11 fatcat:h4ouarbgifhonp3wjfstw5tu3u

An Agent-Oriented Approach to Service Analysis and Design [chapter]

Hoa Khanh Dam, Aditya Ghose
2012 Lecture Notes in Computer Science  
In particular, we show how concepts and techniques in AOSE can be used to analyse and model business services in the context of service ecosystems.  ...  In this paper, we argue that agent-oriented software engineering (AOSE) provides an important basis for service analysis and design at the business service level.  ...  We will also explain why it is appropriate to apply an agent-oriented philosophy to the modelling and managing relationships and interactions within service ecosystems in such a way that the dependencies  ... 
doi:10.1007/978-3-642-25920-3_36 fatcat:m3g43d3g5nastbtwpxtaxfttca

Goal-Driven Adaptation of Service-Based Systems from Runtime Monitoring Data

Xavier Franch, Paul Grunbacher, Marc Oriol, Benedikt Burgstaller, Deepak Dhungana, Lidia Lopez, Jordi Marco, Joao Pimentel
2011 2011 IEEE 35th Annual Computer Software and Applications Conference Workshops  
We present the MAESoS approach which uses i* diagrams to identify quality of service requirements over services. The alternatives are extracted and kept in a variability model.  ...  We illustrate the approach with a scenario of use.  ...  A MODEL-BASED APPROACH TO MONITORING AND ADAPTATION OF SERVICE-BASED SYSTEMS Our model-based approach MAESoS (Monitoring and Adaptation Environment for Service-oriented Systems) covers issues ranging from  ... 
doi:10.1109/compsacw.2011.83 dblp:conf/compsac/FranchGOBDLMP11 fatcat:ovu6pqqahzghtag6ub2zxciyim

A declarative approach to hardening services against QoS vulnerabilities

Young-Woo Kwon, Eli Tilevich
2011 2011 International Workshop on the Maintenance and Evolution of Service-Oriented and Cloud-Based Systems  
Network volatility, hostile exploits, poor service management, all can prevent a service-oriented application from delivering its functionality to the user.  ...  This paper puts forward a novel approach to improving the reliability, security, and availability of service-oriented applications.  ...  ACKNOWLEDGMENTS The authors would like to thank the MESOCA anonymous reviewers, whose comments helped improve this paper's presentation.  ... 
doi:10.1109/mesoca.2011.6049034 dblp:conf/mesoca/KwonT11 fatcat:yueofrnjdrar3b7wi67i7vsiu4
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