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A Reference Architecture for On-Premises Chatbots in Banks and Public Institutions

Christian Koch, Benjamin Linnik, Frank Pelzel, Eldar Sultanow, Sebastian Welter, Sean Cox
2021
The article proposes a reference architecture for chatbots in banks and public institutions that are a.) based on open-source software and b.) are hosted on-premises.  ...  As a result, the implementation of chatbots in banks and public institutions often focuses on open-source and on-premises solutions; however, there are hardly any scientific guidelines on how to implement  ...  The paper outlines a reference architecture for chatbots in banks and public institutions that are a.) based on open-source software and b.) are hosted on-premises.  ... 
doi:10.18420/informatik2021-106 fatcat:ea4opr4u5jbohmojuvg774gibq

Implementing Conversational AI in Libraries: A Practical Approach

Subhajit Panda, Rupak Chakravarty
2021 Zenodo  
This paper gives a general overview of conversational AI, Chatbot and its multitasking features and a practical overview of the implementation of one of the famous chatbot provider Kore.ai using its free  ...  A chatbot is a computer program that can simulate conversation and interact with humans — spoken, written or both.  ...  Banking, Insurance, Telecome, Airlines, Retail, Travel & Hospitality, Healthcare, Media & Entertainment, Educational Institutions, Public Libraries etc.  ... 
doi:10.5281/zenodo.4751039 fatcat:gmkalglltze3xn3c3bkhxubnku

CASS: Towards Building a Social-Support Chatbot for Online Health Community [article]

Liuping Wang and Dakuo Wang and Feng Tian and Zhenhui Peng and Xiangmin Fan and Zhan Zhang and Shuai Ma and Mo Yu and Xiaojuan Ma and Hongan Wang
2021 arXiv   pre-print
Chatbots systems, despite their popularity in today's HCI and CSCW research, fall short for one of the two reasons: 1) many of the systems use a rule-based dialog flow, thus they can only respond to a  ...  In this paper, we develop a generalizable chatbot architecture (CASS) to provide social support for community members in an online health community.  ...  In this work, we propose a NN-based chatbot architecture based on which a chatbot system can accurately handle unseen questions and generate various forms of responses with the same meaning.  ... 
arXiv:2101.01583v3 fatcat:54unttn4grcfxjl4n4s7g3jmmu

Graph-Based Conversational AI: Towards a Distributed and Collaborative Multi-Chatbot Approach for Museums

Savvas Varitimiadis, Konstantinos Kotis, Dimitra Pittou, Georgios Konstantakis
2021 Applied Sciences  
Furthermore, the paper is introducing a novel approach in developing intelligent chatbots for museums.  ...  This paper is surveying a representative set of developed museum chatbots and platforms for implementing them.  ...  Ladikou Stamatia as well as the staff of Nikos Kazantzakis Museum for their valuable input. Conflicts of Interest: The authors declare no conflict of interest.  ... 
doi:10.3390/app11199160 fatcat:iipoljihibcfvkdbv3vmikzv4y

Chatbot, as Educational and Inclusive Tool for People with Intellectual Disabilities

Montserrat Mateos-Sanchez, Amparo Casado Melo, Laura Sánchez Blanco, Ana M. Fermoso García
2022 Sustainability  
CapacitaBOT, our use case, is a mobile application based on a chatbot, which allows people with intellectual disabilities to work and train their social skills.  ...  A chatbot is a software tool that allows to maintain a conversation in automatic way between the user and the machine, the mobile application.  ...  Institutional Review Board Statement: Not applicable. Informed Consent Statement: Informed consent was obtained from all subjects involved in the study.  ... 
doi:10.3390/su14031520 fatcat:slr35rhrybfrtj7jt3nogcqb7y

Federated learning for privacy-preserving data access

Małgorzata Śmietanka, Hirsh Pithadia, Philip Treleaven
2021 International Journal of Data Science and Big Data Analytics  
Federated learning is a pioneering privacy-preserving data technology and also a new machine learning model trained on distributed data sets.  ...  This paper discusses federated learning as a solution for privacy-preserving data access and distributed machine learning applied to distributed data sets.  ...  learning services across a 'public' network of untrusting institutions, where each institution is selling privacy-preserving (analyzed) data based on its sensitive 'raw' data.  ... 
doi:10.51483/ijdsbda.1.2.2021.1-13 fatcat:b4rbxexaerburf5xrscizs27ae

The impact of artificial intelligence along the insurance value chain and on the insurability of risks

Martin Eling, Davide Nuessle, Julian Staubli
2021 Geneva papers on risk and insurance. Issues and practice  
AbstractBased on a data set of 91 papers and 22 industry studies, we analyse the impact of artificial intelligence on the insurance sector using Porter's (1985) value chain and Berliner's (1982) insurability  ...  The first is that the application of artificial intelligence by insurance companies might allow for a more accurate prediction of loss probabilities, thus reducing one of the industry's most inherent problems  ...  Jakšič and Marinč (2019) on the role of artificial intelligence in the banking sector. 5 See e.g.  ... 
doi:10.1057/s41288-020-00201-7 fatcat:x7mc7vphnjh7blqogffzqa6oqa

Blockchain 3.0 Smart Contracts in E-Government 3.0 Applications [article]

Sofia Terzi, Konstantinos Votis, Dimitrios Tzovaras, Ioannis Stamelos, Kelly Cooper
2019 arXiv   pre-print
The adoption of Information Communication Technologies (ICT) and Web 3.0 contributes to the e-government sector by transforming how public administrations provide advanced and innovative services to interact  ...  Blockchain (BC) and Artificial Intelligence (AI) disruptive technologies will reshape how we live, work, and interact with government sectors and industries.  ...  An EG 3.0 application example is a function that accepts a verification request for an academic diploma, looks to the ledger for the diploma holder, issues the institution name and date of issuance, and  ... 
arXiv:1910.06092v1 fatcat:3q5umxtnirbfjfhm5jazbvtpn4

Program

2022 2022 International Conference on Decision Aid Sciences and Applications (DASA)  
This process is time-consuming, biases, and subject-specific.  ...  A maximum of 92.90% classification accuracy is obtained using the features of IMF-4 with 10-fold cross-validation. The results conclude that the proposed method can detect AD patients efficiently.  ...  A study of Cyber-defense strategies adopted by major Public and Private sector Banks of India Neha Patidar (Symbiosis Institute of Digital and Telecom Management, India); Anshuman Sen (Symbiosis Institute  ... 
doi:10.1109/dasa54658.2022.9765271 fatcat:ttqppf4j3navnaxe653mrzmezi

IJMLNCE Editorial Note Volume No 03, Issue No 04

Shivani Agarwal, Manju Khari, Prakash Singh Tanwar
2020 International Journal of Machine Learning and Networked Collaborative Engineering  
The First research article authored by Priyanka and Manju Khari has written their article on the title "A Survey of Cloud Computing Security Issues."  ...  A case study has also been included to support the understanding of the above technologies viz. a case study on image-guided interventions.  ...  The integration of these technology trends in the public sector is the elixir for infinite issues such as lack of resources and allocation of the public spending on buying new tools for the business continuation  ... 
doi:10.30991/ijmlnce.2019v03i04 fatcat:bmorqooalrarvks6wj6v46sxh4

Artificial Intelligence [article]

Denis Rothman
2018 Zenodo  
In May 2017, Google revealed AutoML, an automated machine learning system that could create an artificial intelligence solution without the assistance of a human engineer.  ...  These cloud platforms will slowly but surely reduce the need for artificial intelligence developers. Google Cloud's AI provides intuitive machine learning services.  ...  Finding a dataset is not a problem with all the available image banks on the 5. web Further reading and references Keras provides good explanations and samples from its community that will lead the  ... 
doi:10.5281/zenodo.5599649 fatcat:vyqr3zzw5rfzpp3zifezw7uzxq

Consumer Law and Artificial Intelligence: Challenges to the EU Consumer Law and Policy Stemming from the Business' Use of Artificial Intelligence - Final report of the ARTSY project

Agnieszka Jabłonowska, Maciej Kuziemski, Anna Maria Nowak, Hans-W. Micklitz, Przemysław Pałka, Giovanni Sartor
2018 Social Science Research Network  
To do so, we argue, the legal reaction should be grounded in an empirical analysis and proceed case-by-case, bottom-up, as a series of responses to concrete research questions.  ...  We extensively document and evaluate the market practice of the corporate use of AI, map the scholarly debates about (consumer) law and artificial intelligence, and present a list of twenty five research  ...  the institutions governed by public law).  ... 
doi:10.2139/ssrn.3228051 fatcat:nec3xmkusrbhtphuc6htbg2lf4

Agile Methods for ERP Implementation: A Systematic Literature Review

Santo Fernandi Wijaya, Harjanto Prabowo, Raymondus Raymond Kosala, Meyliana
2018 2018 International Conference on Information Management and Technology (ICIMTech)  
Therefore, ERP system is important strategy for organization's survival. One of the critical issues that affect a successful ERP implementation is the implementation method.  ...  In this study, we are employing a systematic literature review (SLR) approach to identify the principles factors of the agile methods for ERP implementation.  ...  Therefore, the researchers have understood that this research has a limitation and need to be improve the future research to proving with the real case in business by focusing on case studies and conducting  ... 
doi:10.1109/icimtech.2018.8528164 fatcat:yhpsjb73cvd2phkgcuhsnvi23e

Digital Environment in Academic Libraries: Leveraging on Advanced Information Communication Technologies for Better Service Delivery

J Ngoaketsi, Department of Information Science University of South Africa, Pretoria, South Africa, Department of Library and Information Science, Federal Polytechnic, Offa, Kwara State, Nigeria, Department of Library and Information Science, University of Ilorin, Nigeria, Ilorin
2021 Advances in Multidisciplinary & Scientific Research Journal Publication  
on academic libraries, identify the new knowledge and skills required for academic libraries users' and librarians' functionality in the digital environment of academic libraries, and identifies changing  ...  of virtual information; special skills needed for librarians in building a virtual library; the cost factor of information technology; and the likelihood of job loss by the librarians as current challenges  ...  For instance, there are autonomous shelf reading robots, as well as telepresence, Chatbots, and humanoid robots for reference services and maintenance of circulation records in the library.  ... 
doi:10.22624/aims/abmic2021-v2-p14 fatcat:ruom3bbcuveffg25wzguo5pjxa

International Research Conference on Smart Computing and Systems Engineering SCSE 2020 Proceedings [Full Conference Proceedings]

2020 2020 International Research Conference on Smart Computing and Systems Engineering (SCSE)  
in the University of Kelaniya for their immense support and encouragement they gave throughout the development phase of the data sets.  ...  ACKNOWLEDGMENT The authors would like to thank the Department of Census and Department of Irrigation, Sri Lanka for providing the paddy yield and climate data for this study.  ...  public transport in Sri Lanka only have one option to purchase tickets which is using cash and purchasing tickets on premise.  ... 
doi:10.1109/scse49731.2020.9313027 fatcat:gjk5az2mprgvrpallwh6uhvlfi
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