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Evaluation of Barriers in the adoption of E- commerce Technology in SMEs A Fuzzy DEMATEL Approach

2022 Journal of Electronic Commerce in Organizations  
Furthermore, a lack of top management commitment has also been a significant barrier in the organization while initiating an online real-time business.  ...  In this exploratory study benchmarking has come out to be the most influential barrier that needs to be practiced while adopting an e-commerce platform.  ...  During this study, a brief explanation of the methodology was provided to the expert's panel. The expert panel consists of four members.  ... 
doi:10.4018/jeco.292472 fatcat:ain35z734fae7lnu5zmm2lhcwu

Exploration of Critical Success Factors of Logistics 4.0: A DEMATEL Approach

Shahbaz Khan, Rubee Singh, Abid Haleem, Jacinta Dsilva, Sadia Samar Ali
2022 Logistics  
In order to do this, a comprehensive literature review is conducted for the identification of the critical success factors of logistics 4.0.  ...  This transformation of conventional logistics into digital logistics (logistics 4.0) is possible through exploring several critical success factors that are responsible for the adoption of logistics 4.0  ...  Conflicts of Interest: The authors declare no conflict of interest.  ... 
doi:10.3390/logistics6010013 fatcat:odgwd7mgargfbnerpni5vd6l24

Exploring smart phone improvements based on a hybrid MCDM model

Shu-Kung Hu, Ming-Tsang Lu, Gwo-Hshiung Tzeng
2014 Expert systems with applications  
This study proposes a smart phone improvement for promoting the product value to satisfy the customers' needs with a hybrid MCDM model, which combines the DANP (DEMATEL-based ANP) and VIKOR.  ...  the basic concept of the ANP.  ...  This study aims to determine the influence relationship among dimensions/criteria with the DEMATEL technique in the DANP and to measure influential weights for each factor using the DANP based on the basic  ... 
doi:10.1016/j.eswa.2013.12.052 fatcat:zbnds2itnbfmdndikie3l3oudm

Determinants of Remanufacturing Adoption for Circular Economy: A Causal Relationship Evaluation Framework

Shahbaz Khan, Sadia Samar Ali, Rubee Singh
2022 Applied System Innovation  
Therefore, in this study, we aimed to develop a framework for investigating the causal relationship among determinants of adopting remanufacturing processes for the circular economy.  ...  The outcomes of this study may aid management and policy makers in formulating strategies for effectively implementing remanufacturing methods within their organizations.  ...  The next influential factor is the "remanufacturing adoption framework" that is essential for the systematic adoption of remanufacturing.  ... 
doi:10.3390/asi5040062 fatcat:7caoojctjze4jmrliv5hpyf7ay

Factors Influencing Customer Relationship Management System Adoption in Palestinian Small and Medium Enterprises: Experts Verification using Interquartile Range

Omar Salah, Qadri Alzaghal
2021 Palestine Technical University research journal  
The study has implications for policymakers and top-level managers of SMEs to structure their activities in relation to CRM adoption based on the level of the factors examined.  ...  Customer relationship management (CRM) refers to the practices, strategies, and technologies used by firms and businesses to manage and analyze customer interactions and data through the customer lifecycle  ...  Table ( 2): Technological factors from the Literature Technological Factors Source Factors Influencing Customer Relationship Management System Adoption in Palestinian Small and Medium Enterprises : Experts  ... 
doi:10.53671/pturj.v9i4.193 fatcat:xz7o6v5pcfhita4p5mkqcpvpui

Younger Customers' Outlooks when Selecting and Changing a Financial Services Provider: The Case of Maltese Students

Silvio John Camilleri, Denise Ellul
2017 International Journal of Financial Research  
In order for banks to supplement their market share, it is crucial for them to entice new customers such as students who are expected to join the workforce at a subsequent stage.  ...  The main aim of this paper is to survey the banks' tactics in this regard, the response of students to such schemes, and the aspects which such customers consider when selecting a particular service provider  ...  This suggests that banks should adopt a variety of factors as sources of competitive leverage if they aim to attract both of these types of customers.  ... 
doi:10.5430/ijfr.v8n2p51 fatcat:rmyjr55675eg7c7goa7pnffveq

The impact of firm characteristics on management accounting practices: A UK-based empirical analysis

Magdy Abdel-Kader, Robert Luther
2008 The British Accounting Review  
Abdel-Kader, M. and Luther, R. (2008) The impact of firm characteristics on management accounting practices: A UK-based empirical analysis. British Accounting Review, 40 (1). pp. 2-27.  ...  ISSN 0890-8389 We recommend you cite the published version. The publisher's URL is http://dx.  ...  Our method differs from prior studies in not testing association between contingency factors and a single, or a limited number of, accounting practice(s) but in looking for relationships with aggregate  ... 
doi:10.1016/j.bar.2007.11.003 fatcat:myhbeyezlbbn7m6tff7hnltvvu

Influences of Institutional Pressures on Corporate Social Performance: Empirical Analysis on the Panel Data of Chinese Power Generation Enterprises

Lin Han, Zhengpei Yang
2016 Chinese Business Review  
Finally, based on the data analysis results, the study draws some conclusions and policy implications for promoting the CSP of Chinese enterprises, including enhancing the steering function of government  ...  Next, canonical correlation analysis about the panel data of 51 Chinese large-scale power generation enterprises from 2004 to 2009 is made to test the relevant hypotheses.  ...  For example, in a field study on firms in the UK and Japan, Bansal and Roth (2000) found that the quest for legitimacy is the key impetus for a firms' adoption of environmentally responsive behaviour  ... 
doi:10.17265/1537-1506/2016.08.001 fatcat:rn32tszvubd7hmiuzgvw64ocdu

A Software Capability Maturity Adoption Model for Small and Medium Enterprises in Developing Countries

Geoffrey M. Kituyi, Christine Amulen
2012 Electronic Journal of Information Systems in Developing Countries  
An adoption model for software capability maturity was designed based on only those factors and constructs of the Software Capability Maturity Model that were found to be relevant to Small and Medium Enterprises  ...  This study examined the effectiveness of the Software Capability Maturity Model for use in small software developing enterprises and established that the model was difficult to implement in such organizations  ...  This gives a total of 8 key factors for adoption of SW-CCM which are more manageable by SMEs in developing countries like Uganda. 6.3 Validation of the Model A case study was conducted at Makerere University  ... 
doi:10.1002/j.1681-4835.2012.tb00389.x fatcat:p4oulkpslvgq7pxyoe7uttx7wi

Service research: past, present and future research agenda

Hasan Evrim Arici, Mehmet Ali Köseoglu, Levent Altinay
2022 Spanish Journal of Marketing-ESIC  
Practical implications Through exploring the transformation of service research into a customer-centric model and technology-based service logic, this study offers possible implications for practitioners  ...  Purpose This study aims to explore past and present service research and to provide a future research agenda for service researchers by presenting a big picture of the intellectual connections and emerging  ...  Morgan and Hunt's (1994) seminal study is the most influential customer relationship reference.  ... 
doi:10.1108/sjme-09-2021-0177 fatcat:g7764oyrgvcy5h57eru53jra34

Toward a sustainable modern electricity grid: The effects of smart metering and program investments on demand-side management performance in the US electricity sector 2009-2012

Jacqueline Corbett, Katherine Wardle, Chialin Chen
2018 IEEE transactions on engineering management  
Unlike most existing studies on smart grid implementation which utilize cross-sectional data, the use of panel data in this research allow for the identification of impacts of the smart grid technology  ...  In contrast, the results for load management are largely insignificant, with the exception of incentive costs which has a small, but significant, negative impact on peak load reductions.  ...  Acknowledgement: This research was funded in part by Natural Sciences and Engineering Research Council (NSERC) of Canada, Grant RGPGP/328942-2013  ... 
doi:10.1109/tem.2017.2785315 fatcat:zfiwqgljr5eovh3ncgcssd65ze

Exploring the Critical Factors Influencing the Quality of Blog Interfaces Using the Decision-Making Trial and Evaluation Laboratory (DEMATEL) Method

Chun-Cheng Hsu, Yi-Shian Lee
2012 Behavior and Information Technology  
Many studies have shown the significance of a good user interface in affecting a blogger's decision to select a platform for their blog and a reader's decision to read one, and so it is vital that both  ...  The results of the DEMATEL analysis identify the key causal factors and effect factors, as well as the causal relationships between the eight factors via the impact-relations map.  ...  This study was supported in a research grant from the National Science Council, Taiwan (NSC 99-2410-H-009-055-MY2).  ... 
doi:10.1080/0144929x.2012.695395 fatcat:xksjz56avbbejnzp5i4bt7cksa

Customer relationship management capabilities

Yonggui Wang, Hui Feng
2012 Management Decision  
The authors sincerely thank the anonymous reviewers and Dr John Peters, previous Editor of Management Decision, for their insightful comments and suggestions.  ...  They also acknowledge the financial support by National Natural Science Foundation of China (71072019)  ...  Items for customer orientation and customer-centric organizational system were adopted from Jayachandran et al. (2005) ; items for CRM technology were adopted from Reinartz et al. (2004) .  ... 
doi:10.1108/00251741211194903 fatcat:qx4b5ihxszdijjmw3bpdr3g4oe

Analysis of Key Factors for Supplier Selection in Taiwan's Thin-Film Transistor Liquid-Crystal Displays Industry

Jung-Fa Tsai, Chin-Po Wang, Ming-Hua Lin, Shih-Wei Huang
2021 Mathematics  
The influential weights of criteria and the causal diagram among all criteria derived from this study can offer guidance for suppliers on improving various factors to become desirable partners in the TFT-LCD  ...  Taiwanese manufacturers play a critical role in this industry. This study investigates key factors for supplier selection in Taiwan's TFT-LCD industry. TFT-LCD is a technology-intensive industry.  ...  Conflicts of Interest: The authors declare no conflict of interest.  ... 
doi:10.3390/math9040396 fatcat:34hfksxlpjdwjhnk5eamyjb7qi

Strategies for improving cruise product sales using hybrid 'multiple criteria decision making' models

Chui-Hua Liu, Gwo-Hshiung Tzeng, Ming-Huei Lee
2013 Service Industries Journal  
The findings provide useful schemes for decision makers according to the priorities of influential weightings from high to low or the sequence of gap values to aspired level from low to high.  ...  The purpose of this study is to address this problem, using the novel method of hybrid multiple criteria decision making, including decision making trial and evaluation laboratory (DEMATEL), the DEMATEL-based  ...  Although the ANP can theoretically be used for the treatment of interdependencies, it is wise to first adopt the DEMATEL technique to generate an influential relationship in the unweighted supermatrix  ... 
doi:10.1080/02642069.2011.614342 fatcat:hvjjkudzsvcjxnc6rgxkafdsw4
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