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A Literature Framework Analysis of Online Hotel Accommodation Process Factors [chapter]

Manus Ward, Mathew Shafaghi
2013 Information and Communication Technologies in Tourism 2014  
This paper critically reviews online hotel accommodation purchase processes literature and proposes a literature framework analysis of online hotel accommodation process factors.  ...  interaction) are reviewed before being formulated into proposed framework of the online hotel accommodation process.  ...  The literature framework provides a structure of the online hotel accommodation purchase process factors.  ... 
doi:10.1007/978-3-319-03973-2_35 dblp:conf/enter/WardS14 fatcat:oaz3rwdnsvbx7pky5o2ofktkhm

Hospitality and Tourism Online Review Research: A Systematic Analysis and Heuristic-Systematic Model

Sunyoung Hlee, Hanna Lee, Chulmo Koo
2018 Sustainability  
With tremendous growth and potential of online consumer reviews, online reviews of hospitality and tourism are now playing a significant role in consumer attitude and buying behaviors.  ...  This study presented a brief synthesis of research by investigating content-related characteristics of hospitality and tourism online reviews (HTORs) in different market segments.  ...  By analyzing a larger number of articles, a meta-analysis is strongly recommended in the future. Figure 1 . 1 Phases of systematic literature review process.  ... 
doi:10.3390/su10041141 fatcat:dj4fvfhevjfyndewrq7pvtfgpm

Price or Convenience: What Is More Important for Online and Offline Bookings? A Study of a Five-Star Resort Hotel in Taiwan

Yi-Man Teng, Kun-Shan Wu, Che-Yi Chou
2020 Sustainability  
The outcomes of logistic regression confirm that "broad choice," but not "low price" has the most significant impact on the customers booking a resort accommodation online or offline.  ...  We first designed and executed a detailed questionnaire involving approximately 300 respondents from a five-star hotel in Taiwan, used hypothesis testing to extract important factors from the data, and  ...  Data Analysis Process Firstly, this study used the analysis of variance (ANOVA) and a post-hoc testing procedure to investigate the differences in demographic influences on online hotel reservation behavior  ... 
doi:10.3390/su12103972 fatcat:ar2skxflwvaddj5hsvgdistdkq

Online travel agencies: factors influencing tourist purchase decision

Ivete Pinto, Polytechnic Institute of Porto, Conceição Castro, Polytechnic Institute of Porto
2019 Tourism & Management Studies  
The results also suggest that the most important factor when booking accommodation is the price, although the buying process is complex, the online reviews, promotions and photos are also important.  ...  It was possible, through a cluster analyses, to find three different segments of tourists considering the importance given to price, online reviews, promotions and photos.  ...  reviews and prices on OTAs, they don't analyse several factors in a comparative framework.  ... 
doi:10.18089/tms.2019.150201 fatcat:pt5xhgjkzfa5lkpwqtimwz5s4m

"Are Online Guest Reviews Useful? Implications For The Hotel Management "

Codruța Adina Baltescu
2016 Annales Universitatis Apulensis Series Oeconomica  
of guests) a conjoint analysis has been presented.  ...  This article presents an analysis of the accommodation offer located in the central area of Brașov municipality, and a synthesis of the assessments of Romanian and foreign tourists on Booking.com for the  ...  Recent literature highlights that ignoring customer assessments is not a solution, and their analysis is a useful and necessary means to adapt to consumer requests.  ... 
doi:10.29302/oeconomica.2016.18.2.1 fatcat:xzlmusmnr5bw3newc6zkrvdjwa

Relationship of Customer Engagement, Perceived Quality and Brand Image on Purchase Intention of Premium Hotel's Room

Liu Xiaoyan, Wong Chee Hoo, Tan Seng Teck, Kumarashvari Subramaniam, Aw Yoke Cheng
2022 International Journal of Academic Research in Business and Social Sciences  
This research aims to develop a theoretical model to examine the direct effect of the variables in the online hotel booking area, which helps the further investigation of online hotel brand image, customer  ...  Brand image is a key factor for online hotel industry since the hotel offers experience and service that has intangible features, some tangible cues are more essential in shaping the brand image, which  ...  In 2019, the online accommodation booking market transactions reached RMB 210.929 billion, a year-on-year increase of 12.1%, accounting for 19.4% of online travel (Analysys, 2020) .  ... 
doi:10.6007/ijarbss/v12-i4/12977 fatcat:frvc7jgmqbcelpcntnx6ann5vi

When distinction does not pay off - Investigating the determinants of European agritourism prices

Giampaolo Viglia, Graziano Abrate
2017 Journal of Business Research  
natural environment or cultural attractiveness and (iii) reputation, in the form of online and offline ratings.  ...  Agritourism aims to deliver a particular kind of travel experience when compared to more mainstream types of hospitality, calling for the development of a specific model to design pricing strategies.  ...  Conceptual framework In scientific literature, the meaning of agritourism has been heterogeneous across geographical areas. In the US there is a lack of a legislative framework.  ... 
doi:10.1016/j.jbusres.2017.07.004 fatcat:lih26qctojcgzgndblmuftr7lm

A "Triple A" Typology of Responding to Negative Consumer-Generated Online Reviews

Beverley A. Sparks, Graham L. Bradley
2014 Journal of Hospitality & Tourism Research  
Drawing on the service recovery, justice and electronic word-of-mouth literatures, we developed a typology of management responses to negative online reviews of hotel accommodation.  ...  Increasingly, consumers are posting online reviews about hotels, restaurants, and other tourism and hospitality providers.  ...  Modes of Analysis NVivo 10 was used to conduct content analysis and relationship analysis based on the codebook developed from the literature, management experts, and the research team.  ... 
doi:10.1177/1096348014538052 fatcat:dc4juesexvh5havyeoltj43ime

A proposal for measuring hotels' managerial responses to User-Generated-Content Reviews

Javier Perez-Aranda, María Vallespín, Sebastian Molinillo
2018 Tourism & Management Studies  
Based on data from a survey of 335 hotels, this article validates a 32-item UGC-Review scale that, through a battery of exploratory factorial analysis tests, comprises 6 constructs: identification of the  ...  Palabras clave: Boca a boca electrónico, contenido generado por el usuario, plataforma de valoración, ranking, hotel.  ...  In particular, this article contributes to the literature by providing an analysis of the UGC-R process within the context of tourist accommodations, by proposing a scale to effectively measure the degree  ... 
doi:10.18089/tms.2018.14si101 fatcat:43zsnam6xnfnxj3oxdtmjmu66q

Balanced scorecard usage for hotel and tourism small and medium enterprises growth in ESwatini (Former Swaziland): A Proposed conceptual framework

Wilson B Dlamini, Professor Stephen Migiro, Dr. Orthodox Tefera
2020 African Journal of Hospitality, Tourism and Leisure  
Document analysis has been adopted as the main method of data collection in this paper.  ...  BSC is a framework that has been widely used and successful implemented by a small and large organizations.  ...  Literature review and theortical framework The literature reviewed was on cluster theory, innovation, knowledge sharing, shared vision, and trust culture theories, factors influencing hotel and tourism  ... 
doaj:695e514daf8d4eb39f60f056a7486a03 fatcat:jpc5zflusffltbeiuc7guyzyhi

The impact of search cost reduction on seasonality

Federico Boffa, Marianna Succurro
2012 Annals of Tourism Research  
This study explores how online booking affects seasonality, measured as the variation in hotel bed-places net occupancy rate between peak and off-peak periods.  ...  We first develop a formal model illustrating that, as a result of the reduction in search costs brought about by the internet, competitive pressure strengthens.  ...  We are also grateful to Daniele Paci, who contributed to an earlier version of this work, Oswin Maurer and Hugo Goetsch for their helpful comments and help in the data collection process.  ... 
doi:10.1016/j.annals.2012.01.006 fatcat:irvje54uofedzb3u73cprhqqsm

Disintermediation and User-generated Content: A Latent Segmentation Analysis

Giacomo Del Chiappa, Carlota Lorenzo-Romero, Efthymios Constantinides
2014 Procedia - Social and Behavioral Sciences  
A latent segmentation was applied on factors identified running an exploratory factor analysis on a list of 16 statements, the use and frequency of use of the Internet to make hotel reservations, if consumers  ...  Further, it suggests that hotel marketers should use different types of online and offline distribution channels according to the different characteristics of the consumers who use them and of the products  ...  The factor scores created during the factor analytic process were used as variables to develop a cluster analysis.  ... 
doi:10.1016/j.sbspro.2014.07.075 fatcat:kguu3jijpbaw3f2gjul5wyf2oa

Study of the critical success factors of emblematic hotels through the analysis of content of online opinions

M. Lilibeth Fuentes-Medina, Estefanía Hernández-Estárico, Sandra Morini-Marrero
2018 European Journal of Management and Business Economics  
The authors carried out over a period of two years a data mining analysis of the online comments posted by its guests.  ...  Originality/value -The paper provides required evidence on the critical success factors of emblematic hotels adapting Porter's value chain, for the tourism accommodation sector, through the analysis of  ...  Next, in Section 3, a review is carried out of the previous literature on the importance of online guest opinions in determining critical success factors.  ... 
doi:10.1108/ejmbe-11-2017-0052 fatcat:iv6m5se6srakzjlynjxspafoaa

Continuous Intention on Accommodation Apps: Integrated Value-Based Adoption and Expectation–Confirmation Model Analysis

Seon Kim, Joon Bae, Hyeon Jeon
2019 Sustainability  
For empirical analysis, a sample of 410 participants with experience reserving rooms using an accommodation app was used.  ...  This study aims to analyze the antecedent factors affecting continuous intention to use online to offline (O2O) accommodation app services and empirically verify them by applying an integrated model comprised  ...  Conflicts of Interest: The authors declare no conflict of interest.  ... 
doi:10.3390/su11061578 fatcat:atjsuaw63ncyjn4rxsuksrm36a

AirBnB Competition and Hotels' Response: The Importance of Online Reputation

Pedro Aznar, Josep Maria Sayeras, Guillem Segarra, Jorge Claveria
2018 Athens Journal of Tourism  
This paper analyses the role of quality perceived by customers as a key factor explaining prices differences among hotels.  ...  This is a new paradigm in which low cost accommodation options press down prices in an industry with a non-flexible cost structure.  ...  Future research assessing the importance of online reviews in hotels' financial performance would benefit for including text data analysis.  ... 
doi:10.30958/ajt.5.1.1 fatcat:nigo4gqawbeztm3suv327tb7zi
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