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A Contingent Approach to Facilitating Conflict Resolution in Software Development Outsourcing Projects

Donghwan Cho
2020 Journal of Organizational and End User Computing  
With the wide spread of IT outsourcing, internal IT personnel have been required to change their roles from system development to organizational change agents such as securing software development outsourcing  ...  In order to test the model, data was collected through a cross-sectional field survey using questionnaires, and a total of 144 SDO projects were used in the final analysis.  ...  INTRODUCTION "Even operational conflicts (in outsourcing arrangements) that seem quite small-typically over contracts and service-can lead to underperformance, damage relationships, and in a highly connected  ... 
doi:10.4018/joeuc.2020040102 fatcat:3ar4yhjbqnduhp66pysrosmm5e

Offshore middlemen: transnational intermediation in technology sourcing

Volker Mahnke, Jonathan Wareham, Niels Bjorn-Andersen
2008 Journal of Information Technology  
The paper presents a preliminary theoretical justification for the emergence of offshore intermediaries, describes how and why they develop boundary spanning capabilities, and offers a case study as initial  ...  The primary motivation for the offshore sourcing of technology and services continues to be labor cost arbitrage, and secondly, access to higher levels of expertise.  ...  A central emphasis is facilitating cultural and professional connections to new markets and software development opportunities and providing project management and contract management services.  ... 
doi:10.1057/palgrave.jit.2000124 fatcat:7rlhssfmavfrhdyotpofokyaey

Global information technology: a meta analysis of key issues

Prashant C Palvia, Shailendra C Jain Palvia, James Edward Whitworth
2002 Information & Management  
One of the areas which lacks depth in the literature is in how to manage a global outsourcing partnership.  ...  The key focus of this article is to provide an understanding about the complexities involved in global IT outsourcing and the management initiatives needed for the successful implementation of a global  ...  Conflict management strategies are needed to facilitate the resolution of these conflicts if sustainable benefits are to be obtained from the outsourcing relationship.  ... 
doi:10.1016/s0378-7206(01)00106-9 fatcat:ovwt4ps4xjdvfheke7e4ip563m

A Framework for Global IT Outsourcing Management: Key Influence Factors and Strategies

Ned Kumar, Prashant Palvia
2002 Journal of IT Cases and Applications  
One of the areas which lacks depth in the literature is in how to manage a global outsourcing partnership.  ...  The key focus of this article is to provide an understanding about the complexities involved in global IT outsourcing and the management initiatives needed for the successful implementation of a global  ...  Conflict management strategies are needed to facilitate the resolution of these conflicts if sustainable benefits are to be obtained from the outsourcing relationship.  ... 
doi:10.1080/15228053.2002.10855992 fatcat:xaqfe3rrsvbo7cryvgrfz5mn5u

IT Offshore Outsourcing: Contingency and Strategies

Rui Chen, Rajiv Kishore
2007 Americas Conference on Information Systems  
The multitheoretic lens highlights the interactions among firm, supplier, and business environment and suggests the important role of contingency in predicting the firm's strategic response to offshoring  ...  The authors draw on transaction cost economics, culture theories, integrated social contract theory, and institutional theory to examine the offshore outsourcing impetuses and investigate the related research  ...  facilitate with the communication, conflict resolution, and changes adoption (Gopal, Sivaramakrishnan et al. 2003) .  ... 
dblp:conf/amcis/ChenK07 fatcat:u2xizgijejf77eqanltyjpjilm

Virtual software team project management

Valentine Casey
2010 Journal of the Brazilian Computer Society  
This involves outsourcing projects to third parties or offshoring development to divisions in remote locations.  ...  In these circumstances, it needs to be recognized that the project management of a virtual team must be carried out in a different manner to that of a collocated team.  ...  number 08/IN.1/I2030, and Bournemouth University.  ... 
doi:10.1007/s13173-010-0013-3 fatcat:kryszdjdtbex7ouwfam74gd2yi

Information Technology Outsourcing Chain: Literature Review and Implications for Development of Distributed Coordination

Malgorzata Pankowska
2019 Sustainability  
A systematic literature review reveals that IT outsourcing is developed in collaborative networks and chains.  ...  applied as a background to the analysis.  ...  Conflicts of Interest: The author declare no conflict of interest.  ... 
doi:10.3390/su11051460 fatcat:aghxdxio6zgjlbbgoneoqqrsoy

A Contigency Model for Requirements Development

Tuure Tuunanen, Matti Rossi, Timo Saarinen, Lars Mathiassen
2007 Journal of the AIS  
Subsequently, we synthesize the insights from the identified literature into a model for requirements development that relates patterns of risk resolution to archetypical risk profiles.  ...  Finally, Weill and Olson [1989] suggest use of structured critique to further guide article selection. We have implemented these recommendations into a seven-step approach as summarized in Table 1.  ...  Another approach would be to categorize types of software (e.g. custom versus package) or types of projects (e.g. in-house or outsourced) to develop specialized risk measures.  ... 
doi:10.17705/1jais.00143 fatcat:zxi7nvmvdbfa7l4vmdgkqmxl64

Global Software Engineering: A Software Process Approach [chapter]

Ita Richardson, Valentine Casey, John Burton, Fergal McCaffery
2010 Collaborative Software Engineering  
Based on extensive global software engineering research, we have developed a software process, Global Teaming, which includes specific practices and sub-practices.  ...  Our thesis is that global software engineering factors should be included in software process models to ensure their continued usefulness in global organisations.  ...  Offshoring Software development work is either insourced or outsourced to a team located in a country geographically far from the client organisation.  ... 
doi:10.1007/978-3-642-10294-3_2 fatcat:5xi4c4dpobacvjkj2jrrfu6r6u

IT Service Management for Campus Environment-Practical Concerns in Implementation

Stewart H. C. Wan, Yuk-Hee Chan
2007 2007 10th IFIP/IEEE International Symposium on Integrated Network Management  
and contracting project development.  ...  Experience sharing to address specific concerns in developing customized management process modules for the campus with service outsourcing will be discussed afterwards.  ...  The products of SLA, KPI criteria, contingency planning, etc., once administratively developed, will be put under a knowledge-base to interact with the real time measurement in system and the incident  ... 
doi:10.1109/inm.2007.374833 dblp:conf/im/WanC07 fatcat:dtajkc5hcfea7pigx7lndzstze

Client's Readiness Assessment Success Factors for Outsourcing Software Projects

Azlina Abd Hamid, Zulkefli Mansor
2016 International Journal on Advanced Science, Engineering and Information Technology  
The outcome of this study is a software outsourcing readiness model that will assist software practitioners in designing effective outsourcing software project strategies.  ...  Therefore, this study aims to analyze the contributing readiness factors that clients should comply with in order to ensure the success of outsourcing software projects.  ...  organizations must conform to in outsourcing software development [40] .  ... 
doi:10.18517/ijaseit.6.6.1373 fatcat:wuytrctgbbgjvl7ie5n3y33unm

The Irish Bridge: A Case Study of the Dual Role in Offshore Sourcing Relationships

Helena Holmström, Eoin Ó Conchúir, Pär J. Ågerfalk, Brian Fitzgerald
2006 International Conference on Information Systems  
Based on Relational Exchange Theory (RET), this paper explores the dual role in offshore sourcing as experienced by an Irish software development company. As part of a large U.S.  ...  -based based company, the Irish site acts as a "bridge" in their offshoring practices. While the U.S. site offshores work to Ireland ,and the Irish site offshores work further to India.  ...  We are also indebted to everyone who participated in the study and provided feedback along the way.  ... 
dblp:conf/icis/HolmstroemCAF06 fatcat:gzgmhane7vaf7mkejeehwk6pai

Risk-Management for Data Warehouse Systems [chapter]

Robert M. Bruckner, Beate List, Josef Schiefer
2001 Lecture Notes in Computer Science  
Data warehouse projects are notoriously difficult to manage and many of them end in failure.  ...  We classify the risks of a data warehouse system into categories of risk sources and discuss their consequences to the data warehouse project.  ...  Boehm introduces in [2] a risk management approach for software projects.  ... 
doi:10.1007/3-540-44801-2_22 fatcat:5celstzf3vgglkkwramvfrtcse

Two-Stage Offshoring: An Investigation of the Irish Bridge

Olsson, Conchúir, Ågerfalk, Fitzgerald
2008 MIS Quarterly  
This paper investigates two-stage offshoring as experienced by the Irish sites of two large global companies, headquartered in the United States, with significant software development operations.  ...  Our study shows that while both companies act as bridges in two-stage offshoring arrangements, their approaches differ in relation to (1) team integration, (2) organizational level implementation, and  ...  Acknowledgements Financial support for this work was provided by the Science Foundation Ireland Investigator Programmes B4-STEP (Building a Bi-Directional Bridge Between Software ThEory and Practice) and  ... 
doi:10.2307/25148840 fatcat:zbcpx7257zeazfvtnrm46b6qhe

Participation in Development and Implementation - Updating An Old, Tired Concept for Today's IS Contexts

M. Lynne Markus, Ji-Ye Mao
2004 Journal of the AIS  
These explanations leave important conceptual issues unresolved, particularly when viewed in light of developments such as ERP system installations, outsourcing, and new software development approaches  ...  The participation of users in system development and its role in IS success have been core topics of IS research since the 1960s, yet critical analysis and recent changes in IS practice suggest the need  ...  In addition, our paper has benefited from supportive and useful comments from Cynthia Beath, Jim Hunton, Magnus Maehring, Ann Majchrzak, and Phil Yetton.  ... 
doi:10.17705/1jais.00057 fatcat:ahqrk4obu5d5rcn6rxhdj6v4jq
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