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A Case-Based Reasoning Approach for Providing Machine Diagnosis from Service Reports [chapter]

Kerstin Bach, Klaus-Dieter Althoff, Régis Newo, Armin Stahl
2011 Lecture Notes in Computer Science  
Within our approach we made use of existing service reports, extracted machine diagnosis information and created a case base out it that provides solutions faster and more efficient than the traditional  ...  This paper presents a case-based reasoning system that has been applied in a machine diagnosis customer support scenario.  ...  Service Reports of Vehicle Problems Most vehicle companies provide service after delivering their machines to customers [10] .  ... 
doi:10.1007/978-3-642-23291-6_27 fatcat:egef6v33czctlkyt2ageo5m6su

Data mining for customer service support

S.C. Hui, G. Jha
2000 Information & Management  
In addition, a data mining technique that integrates neural network, case-based reasoning, and rule-based reasoning is proposed; it would search the unstructured customer service records for machine fault  ...  In traditional customer service support of a manufacturing environment, a customer service database usually stores two types of service information: (1) unstructured customer service reports record machine  ...  To support machine fault diagnosis, a data mining technique based on the integration of neural network, case-based reasoning, and rule-based reasoning is incorporated.  ... 
doi:10.1016/s0378-7206(00)00051-3 fatcat:gxpit6fyy5bwhlqyk4qo2j3neu

Semantic Web Based Self-Management for a Pervasive Service Middleware

Weishan Zhang, Klaus Marius Hansen
2008 2008 Second IEEE International Conference on Self-Adaptive and Self-Organizing Systems  
In this paper, we propose and present a semantic web based selfmanagement approach for a pervasive service middleware where dynamic context information is encoded in a set of self-management context ontologies  ...  The proposed approach is justified from the characteristics of pervasive computing and the open world assumption and reasoning potentials of semantic web and its rule language.  ...  Acknowledgments The research reported in this paper has been supported by the Hydra EU project (IST-2005-034891).  ... 
doi:10.1109/saso.2008.14 dblp:conf/saso/ZhangH08 fatcat:eskwfskptrgdrhdydxvni37qqe

Achieving self-healing in service delivery software systems by means of case-based reasoning

Stefania Montani, Cosimo Anglano
2007 Applied intelligence (Boston)  
Case-Based Reasoning (CBR) is a lazy learning paradigm that largely reduces this kind of knowledge acquisition bottleneck.  ...  In this paper, we describe a CBR approach for providing large-scale, distributed software systems with self-healing capabilities, and demonstrate the practical applicability of our methodology by means  ...  Therefore, our approach can be profitably used "as is" for a reasonably large class of relevant applications.  ... 
doi:10.1007/s10489-007-0047-1 fatcat:deu3iixmhnholcsedltz7eh5ka

A conversational case-based reasoning approach to assisting experts in solving professional problems

2018 Knowledge Management & E-Learning: An International Journal  
This article is discussed the main ideas of a future Conversational Case-Based Reasoning (CCBR) intended to assist the experts of after-sales service in a French industrial company.  ...  These formalizations permit after-sales service experts to provide effective diagnosis and problem-solving.  ...  Reasoning from case base is solving a problem, called the target problem and denoted by "target", used by the base case.  ... 
doi:10.34105/j.kmel.2018.10.003 fatcat:7xeeln6qcvdlbmizirqscq66zi

A hybrid AI approach for supporting clinical diagnosis of attention deficit hyperactivity disorder (ADHD) in adults

Ilias Tachmazidis, Tianhua Chen, Marios Adamou, Grigoris Antoniou
2020 Health Information Science and Systems  
The analysis studied data of adult patients who underwent diagnosis over the past few years, and developed a hybrid approach, consisting of two different models: a machine learning model obtained by training  ...  This paper reports on findings related to the mental health services of a specialist Trust within the UK's National Health Service (NHS).  ...  Knowledge model Developing a knowledge model for ADHD diagnosis requires a different approach compared to machine learning.  ... 
doi:10.1007/s13755-020-00123-7 pmid:33235709 pmcid:PMC7680466 fatcat:yc5ohb3hvrfyzfbfgvvos7wjnu

A Systematic View on Speech Assistants for Service Technicians

Joachim Baumeister, Veronika Sehne, Carolin Wienrich
2019 Lernen, Wissen, Daten, Analysen  
The effectiveness of the approach is evaluated in a diagnosis task scenario and preliminary results of a user study are discussed. knowledge-based diagnosis system intelligent personal assistant speech  ...  We describe the results of a requirements analysis targeting companion technologies for service technicians and we report on a first reference implementation.  ...  For this reason, we first introduce the domain of Technical Service of industrial machines and then domain specific tasks, environmental conditions, and experiences of a service technician.  ... 
dblp:conf/lwa/BaumeisterSW19 fatcat:sdag2rjtl5hg7jdml3oj23rg6y

Understanding lifetimes and failure modes of defective washing machines and dishwashers

Paolo Tecchio, Fulvio Ardente, Fabrice Mathieux
2019 Journal of Cleaner Production  
We based our analysis on available datasets provided by a representative independent repair centre based in Europe, and we focused on the failures most frequently occurring and the potential repair or  ...  Based on the exercise on the two appliances, we discuss a possible classification scheme for repair services of household appliances, including both information retrieved by professional repair operators  ...  The authors would like to thank Sepp Eisenriegler from the Reparatur-und Service-Zentrum (RUSZ) for the help and support provided during this study.  ... 
doi:10.1016/j.jclepro.2019.01.044 pmid:31007415 pmcid:PMC6472650 fatcat:z74ure4kcvghvk2fbwgqtd7yd4

Case-based reasoning combined with statistics for diagnostics and prognosis

T Olsson, P Funk
2012 Journal of Physics, Conference Series  
Many approaches used for diagnostics today are based on a precise model.  ...  our latest project for diagnosing transmissions by combining Case-Based Reasoning (CBR) with statistics.  ...  Acknowledgments This work has been partially funded by the Swedish Knowledge Foundation (KK-stiftelsen) and the Swedish Foundation for Strategic Research (SSF, ProViking).  ... 
doi:10.1088/1742-6596/364/1/012061 fatcat:afjrvpcpvfhmxojeep6i6cvoj4

Ubiquitous computing for dynamic condition‐based maintenance

Aitor Arnaiz Irigaray, Eduardo Gilabert, Erkki Jantunen, Adam Adgar, K Uday
2009 Journal of Quality in Maintenance Engineering  
Design/methodology/approach -The architecture is based on a platform of intelligent web services, and logically structured decision layers based on the OSA-CBM definition, from condition monitoring to  ...  The application of web services is demonstrated, first related with an original vision on the adoption of mobile devices for dynamic maintenance management solutions, and then with a more conventional  ...  Acknowledgements The authors gratefully acknowledge the support of the European Commission Sixth Framework programme for Research and Technological Development.  ... 
doi:10.1108/13552510910961101 fatcat:z6i6zhunorhe5jl7y7wynryjxi

A Fuzzy Knowledge-Based System for Diagnosing Unpredictable Failures in CNC Machine Tools

Antony Colasante, Silvia Ceccacci, Abudukaiyoumu Talipu, Maura Mengoni
2019 Procedia Manufacturing  
The proposed approach aims to identify the unpredictable causes of failures, starting from the analysis of the process data provided by the PLC Data Logger, without requiring to sensorize the machine in  ...  The proposed approach aims to identify the unpredictable causes of failures, starting from the analysis of the process data provided by the PLC Data Logger, without requiring to sensorize the machine in  ...  the expert knowledge in such a way as to consider the most disparate cases; • Providing a diagnostic indication also based on qualitative considerations.  ... 
doi:10.1016/j.promfg.2020.01.121 fatcat:pgv5x6lk2zcengr6p2iwzhrxcy

Machine Fault Diagnosis and Prognosis: The State of The Art

Tran Van Tung, Bo-Suk Yang
2009 International Journal of Fluid Machinery and Systems  
(Paper number R08030) Corresponding author: Bo-Suk Yang, Professor, bsyang@pknu.ac.kr Knowledge-Based Approaches Knowledge-based system (KBS) or expert system (ES) for fault diagnosis is performed based  ...  For the past few years, research on machine fault diagnosis and prognosis has been developing rapidly.  ...  [55] introduced an approach for integrating case-based reasoning with Petri net for fault diagnosis of induction motors.  ... 
doi:10.5293/ijfms.2009.2.1.061 fatcat:btjf42m6mbd33aszky7i4tukrq

A Cyber-Physical Failure Management System for Smart Factories

Matthias Schneider, Dominik Lucke, Thomas Adolf
2019 Procedia CIRP  
Especially in case of failures of machine components diagnosis is a time-consuming task.  ...  Especially in case of failures of machine components diagnosis is a time-consuming task.  ...  Acknowledgement This research was done within the research project Center for Cyber-Physical Systems (S-TEC ZCPS) at Fraunhofer Institute for Manufacturing and Automation Engineering funded by the Ministry  ... 
doi:10.1016/j.procir.2019.03.052 fatcat:6sjslen3krfstbbdb5crcezyxy

An Overview of Various Computing Methods in Psychiatry and Neuropsychiatry

Prem Shanker Yadav
2017 International Journal for Research in Applied Science and Engineering Technology  
This review paper presents an overview of various computing methods for diagnosis of neuropsychiatric diseases.  ...  The work is explained in sections: Traditional (parametric and heuristic methods) , Case Based , Rule Based ,artificial Intelligence and their combination among themselves & with other parametric & heuristic  ...  In Section 2, a brief introduction on traditional method, case based reasoning, rule based reasoning and artificial intelligence methods and reported work presented.  ... 
doi:10.22214/ijraset.2017.9183 fatcat:jxqjzm4kfndvrjm4srldqlbv3e

Addressing Client Needs for Cloud Computing using Formal Foundations [article]

Andreea Buga, Sorana Tania Nemes, Atif Mashkoor
2018 arXiv   pre-print
Cloud-enabled large-scale distributed systems orchestrate resources and services from various providers in order to deliver high-quality software solutions to the end users.  ...  We employ Abstract State Machines to specify the models and we further make use of the ASMETA framework to simulate and validate them.  ...  Architecture of the System As an inner component of the abstract machine included in the middleware, the Adaptation Engine provides a unified solution using a Case-Based Reasoning approach (CBR) [3]  ... 
arXiv:1808.04222v1 fatcat:luussj464rcvphy6r37jfifbde
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