An approach that actively supports user communities in the process of IT appropriation can help alleviate the impossibility of their members to rely on continuous professional support, and even enable  ...  Communities present considerable challenges for the design and application of supportive information technology (IT), especially in looselyintegrated and informal contexts, as it is often the case of Communities  ...  developed by end-users themselves), as to date this idea has not yet gained in popularity in IT production, let alone in regard to communities support.  ...